Job Summary:
The Social Service Supervisor is expected to be knowledgeable with current job descriptions of senior case managers and case managers, including work planks, goals, and objectives.They assist the Social Service Director with approval of time records and request for leave and oversee a team of case managers and a senior case manager with preparation of service/ treatment plans and discharge plans.
Essential Duties and Responsibilities:
1. Be knowledgeable with current job descriptions of senior case managers and case managers, including work plans goals and objectives.
2. Assist Social Service Director with approval of time records and request for leave.
3. Oversee a team of case managers and a senior case manager with preparation of service/treatment plans and discharge plans.
4. Recruit, supervise, monitor, and evaluate social services staff members to ensure they successfully perform routine daily, weekly, and periodic tasks.
5. Cooperate with senior management for initial/renewal programmatic reports and proposals.
6. Establish and implement schedules and work assignments for social services staff.
7. Be on call 24/7.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Baccalaureate degree in Social Work, Human Services, or related field with 5-7 years of management.
• Associate degree in human service or related field with 4+ years of direct social service supervisory experience.
• Attention to detail, organized. • Knowledgeable of casework/case management methodologies.
• Knowledgeable of the plight of the homeless and special needs population.
• Commitment to the mission of the organization
Read LessJob Summary:
The Social Service Supervisor is expected to be knowledgeable with current job descriptions of senior case managers and case managers, including work planks, goals, and objectives.They assist the Social Service Director with approval of time records and request for leave and oversee a team of case managers and a senior case manager with preparation of service/ treatment plans and discharge plans.
Essential Duties and Responsibilities:
1. Be knowledgeable with current job descriptions of senior case managers and case managers, including work plans goals and objectives.
2. Assist Social Service Director with approval of time records and request for leave.
3. Oversee a team of case managers and a senior case manager with preparation of service/treatment plans and discharge plans.
4. Recruit, supervise, monitor, and evaluate social services staff members to ensure they successfully perform routine daily, weekly, and periodic tasks.
5. Cooperate with senior management for initial/renewal programmatic reports and proposals.
6. Establish and implement schedules and work assignments for social services staff.
7. Be on call 24/7.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Baccalaureate degree in Social Work, Human Services, or related field with 5-7 years of management.
• Associate degree in human service or related field with 4+ years of direct social service supervisory experience.
• Attention to detail, organized. • Knowledgeable of casework/case management methodologies.
• Knowledgeable of the plight of the homeless and special needs population.
• Commitment to the mission of the organization
Read Less7212
Case Manager
The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload of 25 cases. He/She will be responsible for successfully integrating each client's housing and employment goals and ensuring compliance with Win's contractual requirements with outside Funders.
Responsibilities
· Commits to using evidence-based practices (E.B.P.), Motivational Interviewing (MI), Trauma-Informed Care (T.I.C.), critical time intervention, and boundary setting to help clients achieve their goals.
· Must be able to conduct and complete an initial assessment of all the clients within 48 hours of arrival at the facility, such as Case Assessment Form, Initial Service Plan, and all initial intake documentation.
· Initiate referrals for necessary emergency services.
· Initiate/complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart.
· Ensures CARES data and supporting documents are printed and filed in designated sections in the client's chart.
· Conduct orientations with clients and review the facility rules, clients' rights, and responsibilities, grievance/complaint process, emergency disaster procedures, etc.
· Assist clients with the transition to assigned residential units and housekeeping items.
· Provide comprehensive case management, including crisis intervention, counseling, and other appropriate support services.
· Commit to using Evidence-Based Practices (E.B.P.), strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, boundary setting, and cultural reflexivity to help clients achieve their goals.
· Must be able to develop an Independent Living Plan (I.L.P.) for each client, which will define the client's goals in conjunction with the transitional housing income building specialists housing specialists, track progress against goals, make modifications, and ensure compliance with the I.L.P.
· Provide hands-on training, coaching, and support to clients, and help create opportunities for practicing skills to enable clients to achieve their I.L.P. goals.
· Ensure clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (C.A.R.F.).
· Maintain client data in the Uniform Client Chart.
· Ensure the CARES data entry and supporting documentation are always complete, accurate, and current.
.· Assist clients in obtaining income and public benefits (i.e., Public Assistance, S.S.I., etc.).
· Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services, and other community resources.
· Must track referrals and follow up on each client's progress.
· Assess the job readiness of clients.
· Perform timely and accurate input of all required client information in the Uniform Client Chart, ensuring compliance with O.T.D.A. regulatory and D.H.S. contractual requirements. Collaborate with the Housing Coordinators to ensure clients are compliant in seeking permanent housing.
· Attend shelter meetings, agency-wide meetings, and staff training (onsite and offsite) as directed by the supervisor.
· Must work evenings, one Saturday each month, and holidays as scheduled.
· Prepare all mandated reporting as the supervisor, contract, and funding agencies require.
· Conduct weekly client unit inspections and review findings with the client and supervisor.
· Perform other related duties as needed.
Essential Functions
· Must be able to ascend/descend stairs in the assigned building.
· Must escort clients to appointments as needed, including apartment viewings.
Qualification
· Must be committed to H.O.G.A.R.'s mission, vision, and values.
· Bachelor's degree in social work or a related field is required.
· One (1) year of social service experience or approved equivalent.
· Familiarities with E.B.P., such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, boundary setting, and cultural reflexivity preferred.
· Familiarity with entitlement systems and procedures is preferred.
· Experience with standardized assessment tools preferred.
· Excellent organizational, written, and verbal communication skills are preferred.
· Ability to work effectively in a team environment.
· Computer skills and knowledge of CARES are a plus.
· Bilingual – English/Spanish proficiency a plus. Required Time on the Project
· 3 FTE Case Manager
· 35 hours weekly (may include a Saturday and Sunday)
· On call 24/07
Read LessSocial Worker
The MSW Social Worker provides direct services to shelter clients, including psychosocial assessments, case planning, and referrals. They play a vital role in supporting clients' progress toward permanent housing and stability but typically operate under the clinical supervision of an LMSW or LCSW. This position reports directly to the LMSW Team Leader.
Responsibilities:
· Conduct psychosocial assessments and develop Individual Service Plans (ISPs).
· Provide case management, referrals, and advocacy for services such as mental health, medical, substance use, or legal assistance.
· Maintain timely and accurate documentation in DHS CARES or other mandated systems.
· Collaborate with shelter staff (e.g., housing specialists, case managers) to support clients' goals.
· Attend supervision sessions with the LMSW Team Leader.
· May assist with crisis intervention under guidance of licensed staff.
· Report regularly to the Team Leader on client progress, case updates, and service needs.
Essential Functions:
· Must be able to work evenings, at some weekends and some holidays.
· Must be able to ascend/descend stairs within the building assigned.
· Must be able to escort clients to appointments as needed.
· On call 24/7
Qualifications:
· Master’s Degree in Social Work (MSW).
· NYS LMSW license preferred but not always required at time of hire (may be required within a certain timeframe).
· Prior experience in social services or housing preferred.
· Strong interpersonal and documentation skills.
Read Less7212
Case Manager
The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload of 25 cases. He/She will be responsible for successfully integrating each client's housing and employment goals and ensuring compliance with Win's contractual requirements with outside Funders.
Responsibilities
· Commits to using evidence-based practices (E.B.P.), Motivational Interviewing (MI), Trauma-Informed Care (T.I.C.), critical time intervention, and boundary setting to help clients achieve their goals.
· Must be able to conduct and complete an initial assessment of all the clients within 48 hours of arrival at the facility, such as Case Assessment Form, Initial Service Plan, and all initial intake documentation.
· Initiate referrals for necessary emergency services.
· Initiate/complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart.
· Ensures CARES data and supporting documents are printed and filed in designated sections in the client's chart.
· Conduct orientations with clients and review the facility rules, clients' rights, and responsibilities, grievance/complaint process, emergency disaster procedures, etc.
· Assist clients with the transition to assigned residential units and housekeeping items.
· Provide comprehensive case management, including crisis intervention, counseling, and other appropriate support services.
· Commit to using Evidence-Based Practices (E.B.P.), strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, boundary setting, and cultural reflexivity to help clients achieve their goals.
· Must be able to develop an Independent Living Plan (I.L.P.) for each client, which will define the client's goals in conjunction with the transitional housing income building specialists housing specialists, track progress against goals, make modifications, and ensure compliance with the I.L.P.
· Provide hands-on training, coaching, and support to clients, and help create opportunities for practicing skills to enable clients to achieve their I.L.P. goals.
· Ensure clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (C.A.R.F.).
· Maintain client data in the Uniform Client Chart.
· Ensure the CARES data entry and supporting documentation are always complete, accurate, and current.
.· Assist clients in obtaining income and public benefits (i.e., Public Assistance, S.S.I., etc.).
· Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services, and other community resources.
· Must track referrals and follow up on each client's progress.
· Assess the job readiness of clients.
· Perform timely and accurate input of all required client information in the Uniform Client Chart, ensuring compliance with O.T.D.A. regulatory and D.H.S. contractual requirements. Collaborate with the Housing Coordinators to ensure clients are compliant in seeking permanent housing.
· Attend shelter meetings, agency-wide meetings, and staff training (onsite and offsite) as directed by the supervisor.
· Must work evenings, one Saturday each month, and holidays as scheduled.
· Prepare all mandated reporting as the supervisor, contract, and funding agencies require.
· Conduct weekly client unit inspections and review findings with the client and supervisor.
· Perform other related duties as needed.
Essential Functions
· Must be able to ascend/descend stairs in the assigned building.
· Must escort clients to appointments as needed, including apartment viewings.
Qualification
· Must be committed to H.O.G.A.R.'s mission, vision, and values.
· Bachelor's degree in social work or a related field is required.
· One (1) year of social service experience or approved equivalent.
· Familiarities with E.B.P., such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, boundary setting, and cultural reflexivity preferred.
· Familiarity with entitlement systems and procedures is preferred.
· Experience with standardized assessment tools preferred.
· Excellent organizational, written, and verbal communication skills are preferred.
· Ability to work effectively in a team environment.
· Computer skills and knowledge of CARES are a plus.
· Bilingual – English/Spanish proficiency a plus. Required Time on the Project
· 3 FTE Case Manager
· 35 hours weekly (may include a Saturday and Sunday)
· On call 24/07
Read LessQualifications:
Housing SpecialistThe CityFHEPS Housing Specialist is responsible for assisting individuals and families residing in DHS shelters, including asylum hotels, to secure permanent housing through various rental assistance programs such as CityFHEPS, Special One-Time Assistance (SOTA), Family Homelessness and Eviction Prevention Supplement (FHEPS) A, and FHEPS B. The specialist will work closely with shelter residents, case managers, and landlords to facilitate the housing placement process and ensure compliance with program requirements.
Responsibilities:
· Conduct comprehensive assessments of shelter residents to determine eligibility for CityFHEPS, SOTA, FHEPS and FHEPS B programs. Have a strong community resources .
· Assist residents in completing applications for CityFHEPS, SOTA, FHEPS A, and FHEPS B, and gathering necessary documentation.
· Provide guidance and support to residents throughout the housing search process, including identifying suitable housing options and scheduling viewings.
· Liaise with landlords and property managers to secure housing placements for eligible residents.
· Maintain accurate and up-to-date records of all interactions and progress in the housing placement process.
· Collaborate with case managers and other shelter staff to develop and implement individualized housing plans for residents.
· Conduct follow-up visits and provide ongoing support to residents after they have secured housing to ensure stability and address any issues that may arise.
· Stay informed about changes to the CityFHEPS, SOTA, FHEPS A, and FHEPS B programs and other relevant housing assistance programs.
· Attend training sessions and meetings as required.
· Identify clients who may be eligible for the SOTA program and assist them with the housing search and application process.
· Ensure that all housing placements meet the requirements of the SOTA program, including income verification and apartment reviews.
· Assist families with children who receive Cash Assistance and are facing eviction or have been evicted, or who lost their housing due to domestic violence or health and safety issues, through the FHEPS A and FHEPS B programs
Qualifications:
· Bachelor's degree in social work, human services, or a related field.
· Minimum of 2 years of experience in housing assistance, case management, or a related field. · Knowledge of CityFHEPS, SOTA, FHEPS A, and FHEPS B programs and other housing assistance programs in NYC.
· Strong interpersonal and communication skills.
· Ability to work independently and as part of a team.
· Proficiency in Microsoft Office Suite and other relevant software.
· Bilingual skills (preferred but not required).
7212
Case Manager
The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload of 25 cases. He/She will be responsible for successfully integrating each client's housing and employment goals and ensuring compliance with Win's contractual requirements with outside Funders.
Responsibilities
· Commits to using evidence-based practices (E.B.P.), Motivational Interviewing (MI), Trauma-Informed Care (T.I.C.), critical time intervention, and boundary setting to help clients achieve their goals.
· Must be able to conduct and complete an initial assessment of all the clients within 48 hours of arrival at the facility, such as Case Assessment Form, Initial Service Plan, and all initial intake documentation.
· Initiate referrals for necessary emergency services.
· Initiate/complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart.
· Ensures CARES data and supporting documents are printed and filed in designated sections in the client's chart.
· Conduct orientations with clients and review the facility rules, clients' rights, and responsibilities, grievance/complaint process, emergency disaster procedures, etc.
· Assist clients with the transition to assigned residential units and housekeeping items.
· Provide comprehensive case management, including crisis intervention, counseling, and other appropriate support services.
· Commit to using Evidence-Based Practices (E.B.P.), strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, boundary setting, and cultural reflexivity to help clients achieve their goals.
· Must be able to develop an Independent Living Plan (I.L.P.) for each client, which will define the client's goals in conjunction with the transitional housing income building specialists housing specialists, track progress against goals, make modifications, and ensure compliance with the I.L.P.
· Provide hands-on training, coaching, and support to clients, and help create opportunities for practicing skills to enable clients to achieve their I.L.P. goals.
· Ensure clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (C.A.R.F.).
· Maintain client data in the Uniform Client Chart.
· Ensure the CARES data entry and supporting documentation are always complete, accurate, and current.
.· Assist clients in obtaining income and public benefits (i.e., Public Assistance, S.S.I., etc.).
· Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services, and other community resources.
· Must track referrals and follow up on each client's progress.
· Assess the job readiness of clients.
· Perform timely and accurate input of all required client information in the Uniform Client Chart, ensuring compliance with O.T.D.A. regulatory and D.H.S. contractual requirements. Collaborate with the Housing Coordinators to ensure clients are compliant in seeking permanent housing.
· Attend shelter meetings, agency-wide meetings, and staff training (onsite and offsite) as directed by the supervisor.
· Must work evenings, one Saturday each month, and holidays as scheduled.
· Prepare all mandated reporting as the supervisor, contract, and funding agencies require.
· Conduct weekly client unit inspections and review findings with the client and supervisor.
· Perform other related duties as needed.
Essential Functions
· Must be able to ascend/descend stairs in the assigned building.
· Must escort clients to appointments as needed, including apartment viewings.
Qualification
· Must be committed to H.O.G.A.R.'s mission, vision, and values.
· Bachelor's degree in social work or a related field is required.
· One (1) year of social service experience or approved equivalent.
· Familiarities with E.B.P., such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, boundary setting, and cultural reflexivity preferred.
· Familiarity with entitlement systems and procedures is preferred.
· Experience with standardized assessment tools preferred.
· Excellent organizational, written, and verbal communication skills are preferred.
· Ability to work effectively in a team environment.
· Computer skills and knowledge of CARES are a plus.
· Bilingual – English/Spanish proficiency a plus. Required Time on the Project
· 3 FTE Case Manager
· 35 hours weekly (may include a Saturday and Sunday)
· On call 24/07
Read LessSocial Service Lead / Team Leader (LMSW):
The Team Leader is responsible for overseeing and coordinating the social services team within the shelter. This involves working collaboratively to address client needs and ensure effective service delivery. The Team Leader provides both clinical and administrative supervision, ensures compliance with DHS standards, and may conduct more complex assessments and therapeutic interventions.
Responsibilities:
· Supervise MSWs and case managers; oversee caseload assignments.
· Conduct psycho-social assessments for all assigned clients.
· Conduct individual counseling or short-term interventions as needed (within LMSW scope).
· Provide emergency and crisis service intervention.
· Provide supportive counseling and Activities of Daily Living (ADL) skills training to clients.
· Ensure accurate and timely documentation in compliance with DHS and funder requirements.
· Participate in interdisciplinary team meetings and contribute to program development.
· Establish advocacy network with community resources.
· Support training and onboarding of new staff.
· Link clients to substance abuse and mental health treatment programs.
· Collaborate with the onsite Nurse Practitioner or community mental health provider to ensure clients' treatment plans, including medication management.
· Conduct three (3) group sessions weekly and provide detailed to the Program Director.
Essential Functions:
• Must be able to work evenings, at least one Saturday a month and some holidays.
• Must be able to ascend/descend stairs within the building assigned.
• Must be able to escort clients to appointments as needed.
• On call 24/7
Qualifications:
• Licensed Master Social Worker required, with one (1) year of post graduate working experience.
• Supervisory experience a plus.
• Experience working with individuals with mental illness, substance abuse, and homeless adults. Demonstrated experience and knowledge utilizing Motivational Interviewing, Trauma Informed Care, Strengths Based Case Management, Harm Reduction and Recovery Oriented principles.
• Demonstrated ability to facilitate group treatment and developing group curricula.
• Experience with entitlement systems and procedures.
• Excellent organizational, written and verbal communication skills.
• Proficiency in Microsoft Office.
• Bilingual -English/Spanish a plus
Qualifications:
Housing SpecialistThe CityFHEPS Housing Specialist is responsible for assisting individuals and families residing in DHS shelters, including asylum hotels, to secure permanent housing through various rental assistance programs such as CityFHEPS, Special One-Time Assistance (SOTA), Family Homelessness and Eviction Prevention Supplement (FHEPS) A, and FHEPS B. The specialist will work closely with shelter residents, case managers, and landlords to facilitate the housing placement process and ensure compliance with program requirements.
Responsibilities:
· Conduct comprehensive assessments of shelter residents to determine eligibility for CityFHEPS, SOTA, FHEPS and FHEPS B programs. Have a strong community resources .
· Assist residents in completing applications for CityFHEPS, SOTA, FHEPS A, and FHEPS B, and gathering necessary documentation.
· Provide guidance and support to residents throughout the housing search process, including identifying suitable housing options and scheduling viewings.
· Liaise with landlords and property managers to secure housing placements for eligible residents.
· Maintain accurate and up-to-date records of all interactions and progress in the housing placement process.
· Collaborate with case managers and other shelter staff to develop and implement individualized housing plans for residents.
· Conduct follow-up visits and provide ongoing support to residents after they have secured housing to ensure stability and address any issues that may arise.
· Stay informed about changes to the CityFHEPS, SOTA, FHEPS A, and FHEPS B programs and other relevant housing assistance programs.
· Attend training sessions and meetings as required.
· Identify clients who may be eligible for the SOTA program and assist them with the housing search and application process.
· Ensure that all housing placements meet the requirements of the SOTA program, including income verification and apartment reviews.
· Assist families with children who receive Cash Assistance and are facing eviction or have been evicted, or who lost their housing due to domestic violence or health and safety issues, through the FHEPS A and FHEPS B programs
Qualifications:
· Bachelor's degree in social work, human services, or a related field.
· Minimum of 2 years of experience in housing assistance, case management, or a related field. · Knowledge of CityFHEPS, SOTA, FHEPS A, and FHEPS B programs and other housing assistance programs in NYC.
· Strong interpersonal and communication skills.
· Ability to work independently and as part of a team.
· Proficiency in Microsoft Office Suite and other relevant software.
· Bilingual skills (preferred but not required).
Psychiatric Nurse Practitioner
We are seeking a compassionate, skilled, and dedicated Psychiatric Nurse Practitioner (PNP) to serve as a long-term shift provider within DHS facilities across New York City. This role involves providing comprehensive mental health assessments, psychiatric evaluations, medication management, and crisis intervention services to individuals experiencing homelessness, many of whom present with chronic mental illness, substance use disorders, and co-occurring conditions. The ideal candidate will have experience working in community psychiatry, be comfortable with underserved populations, and demonstrate the flexibility and professionalism needed to operate in a fast-paced, evolving environment.
Responsibilities:
· Conduct psychiatric evaluations and mental health assessments for shelter residents.
· Develop and implement individualized treatment plans, including medication management.
· Provide short-term and long-term psychiatric care, including crisis stabilization.
· Collaborate with interdisciplinary teams (case managers, social workers, primary care providers, DHS staff).
· Maintain accurate, timely, and HIPAA-compliant documentation in electronic health records (EHR).
· Participate in case conferences, quality improvement activities, and clinical supervision.
· Refer patients to higher levels of care or community resources as needed.
· Provide psycho education to clients, families, and staff regarding diagnoses, treatment plans, and medication adherence.
· Remain on-call for shift-based clinical needs as required (depending on assignment site)
Qualifications:
· Current NYS license and registration as a Nurse Practitioner in Psychiatry (PMHNP-BC required).
· DEA license and NPI number in good standing.
· Minimum 1–2 years of psychiatric experience, preferably in community mental health or shelter-based settings.
· Experience working with homeless, marginalized, or high-needs populations strongly preferred.
· Excellent clinical, communication, and organizational skills.
· Ability to work independently and manage caseload effectively during assigned shifts.
· BLS/CPR certification. Preferred Traits:
· Trauma-informed care approach
· Motivational interviewing and harm-reduction skills
· Familiarity with DHS systems or New York City public health infrastructure
· Flexibility to work at multiple DHS sites across the five boroughs
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