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Hotel Kansas City
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  • Barista  

    - Riverside
    The Lobby Market Barista will be brewing crafted coffees and teas for... Read More

    The Lobby Market Barista will be brewing crafted coffees and teas for guests to enjoy. This position will be responsible for greeting and welcoming guests, taking and fulfilling guest orders, and providing overall counter-style, breakfast service. The barista is expected to prepare hot and cold beverages while maintaining a clean environment for guests and customers. This role will work closely with leadership to ensure the hotel meets and exceeds the expectations of our guests. The ideal person for this position will have a passion for great food and great service!

    Responsibilities include but are not limited to:

    Offer outstanding service to our guests Responsible for proper cash handling per policies and procedures

    About the Hotel:

    Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the "Best New Hotels in the World" by Travel + Leisure, and Kansas City's newest Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city's best nightlife, restaurants, and shopping

    About Hyatt:

    Well-being is the ultimate realization of our purpose - we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we've earned a place on Fortune's prestigious "100 Best Companies to Work For " for the last eight years, ranking No. 16 in 2022.

    We're proud to offer exceptional corporate benefits which include:

    Free room nights, Discounted and Friends & Family Room Rates 401K with company match Generous Paid Time Off Paid Family Bonding Time and Adoption Assistance Employee Stock Purchase Plan Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more! Tuition Reimbursement program Discounted parking and discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

    Knowledge of coffee brewing and serving equipment preferred

    1 previous barista/bartending experience preferred

    Passion for food & beverage, service standards, guest relations and etiquette

    Previous experience with Cash Handling and Point of Sale (POS) systems required

    Ability to work a flexible schedule including weekends and holidays required

    Ability to stand for long periods & ability to lift, push, pull, carry a moderate amount of weight

    All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    Read Less
  • Barista  

    - Shawnee Mission
    The Lobby Market Barista will be brewing crafted coffees and teas for... Read More

    The Lobby Market Barista will be brewing crafted coffees and teas for guests to enjoy. This position will be responsible for greeting and welcoming guests, taking and fulfilling guest orders, and providing overall counter-style, breakfast service. The barista is expected to prepare hot and cold beverages while maintaining a clean environment for guests and customers. This role will work closely with leadership to ensure the hotel meets and exceeds the expectations of our guests. The ideal person for this position will have a passion for great food and great service!

    Responsibilities include but are not limited to:

    Offer outstanding service to our guests Responsible for proper cash handling per policies and procedures

    About the Hotel:

    Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the "Best New Hotels in the World" by Travel + Leisure, and Kansas City's newest Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city's best nightlife, restaurants, and shopping

    About Hyatt:

    Well-being is the ultimate realization of our purpose - we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we've earned a place on Fortune's prestigious "100 Best Companies to Work For " for the last eight years, ranking No. 16 in 2022.

    We're proud to offer exceptional corporate benefits which include:

    Free room nights, Discounted and Friends & Family Room Rates 401K with company match Generous Paid Time Off Paid Family Bonding Time and Adoption Assistance Employee Stock Purchase Plan Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more! Tuition Reimbursement program Discounted parking and discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

    Knowledge of coffee brewing and serving equipment preferred

    1 previous barista/bartending experience preferred

    Passion for food & beverage, service standards, guest relations and etiquette

    Previous experience with Cash Handling and Point of Sale (POS) systems required

    Ability to work a flexible schedule including weekends and holidays required

    Ability to stand for long periods & ability to lift, push, pull, carry a moderate amount of weight

    All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    Read Less
  • Barista  

    - Lees Summit
    The Lobby Market Barista will be brewing crafted coffees and teas for... Read More

    The Lobby Market Barista will be brewing crafted coffees and teas for guests to enjoy. This position will be responsible for greeting and welcoming guests, taking and fulfilling guest orders, and providing overall counter-style, breakfast service. The barista is expected to prepare hot and cold beverages while maintaining a clean environment for guests and customers. This role will work closely with leadership to ensure the hotel meets and exceeds the expectations of our guests. The ideal person for this position will have a passion for great food and great service!

    Responsibilities include but are not limited to:

    Offer outstanding service to our guests Responsible for proper cash handling per policies and procedures

    About the Hotel:

    Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the "Best New Hotels in the World" by Travel + Leisure, and Kansas City's newest Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city's best nightlife, restaurants, and shopping

    About Hyatt:

    Well-being is the ultimate realization of our purpose - we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we've earned a place on Fortune's prestigious "100 Best Companies to Work For " for the last eight years, ranking No. 16 in 2022.

    We're proud to offer exceptional corporate benefits which include:

    Free room nights, Discounted and Friends & Family Room Rates 401K with company match Generous Paid Time Off Paid Family Bonding Time and Adoption Assistance Employee Stock Purchase Plan Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more! Tuition Reimbursement program Discounted parking and discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

    Knowledge of coffee brewing and serving equipment preferred

    1 previous barista/bartending experience preferred

    Passion for food & beverage, service standards, guest relations and etiquette

    Previous experience with Cash Handling and Point of Sale (POS) systems required

    Ability to work a flexible schedule including weekends and holidays required

    Ability to stand for long periods & ability to lift, push, pull, carry a moderate amount of weight

    All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    Read Less
  • Barista  

    - Grandview
    The Lobby Market Barista will be brewing crafted coffees and teas for... Read More

    The Lobby Market Barista will be brewing crafted coffees and teas for guests to enjoy. This position will be responsible for greeting and welcoming guests, taking and fulfilling guest orders, and providing overall counter-style, breakfast service. The barista is expected to prepare hot and cold beverages while maintaining a clean environment for guests and customers. This role will work closely with leadership to ensure the hotel meets and exceeds the expectations of our guests. The ideal person for this position will have a passion for great food and great service!

    Responsibilities include but are not limited to:

    Offer outstanding service to our guests Responsible for proper cash handling per policies and procedures

    About the Hotel:

    Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the "Best New Hotels in the World" by Travel + Leisure, and Kansas City's newest Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city's best nightlife, restaurants, and shopping

    About Hyatt:

    Well-being is the ultimate realization of our purpose - we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we've earned a place on Fortune's prestigious "100 Best Companies to Work For " for the last eight years, ranking No. 16 in 2022.

    We're proud to offer exceptional corporate benefits which include:

    Free room nights, Discounted and Friends & Family Room Rates 401K with company match Generous Paid Time Off Paid Family Bonding Time and Adoption Assistance Employee Stock Purchase Plan Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more! Tuition Reimbursement program Discounted parking and discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

    Knowledge of coffee brewing and serving equipment preferred

    1 previous barista/bartending experience preferred

    Passion for food & beverage, service standards, guest relations and etiquette

    Previous experience with Cash Handling and Point of Sale (POS) systems required

    Ability to work a flexible schedule including weekends and holidays required

    Ability to stand for long periods & ability to lift, push, pull, carry a moderate amount of weight

    All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    Read Less
  • Barista  

    - Kansas City
    The Lobby Market Barista will be brewing crafted coffees and teas for... Read More

    The Lobby Market Barista will be brewing crafted coffees and teas for guests to enjoy. This position will be responsible for greeting and welcoming guests, taking and fulfilling guest orders, and providing overall counter-style, breakfast service. The barista is expected to prepare hot and cold beverages while maintaining a clean environment for guests and customers. This role will work closely with leadership to ensure the hotel meets and exceeds the expectations of our guests. The ideal person for this position will have a passion for great food and great service!

    Responsibilities include but are not limited to:

    Offer outstanding service to our guests Responsible for proper cash handling per policies and procedures

    About the Hotel:

    Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the "Best New Hotels in the World" by Travel + Leisure, and Kansas City's newest Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city's best nightlife, restaurants, and shopping

    About Hyatt:

    Well-being is the ultimate realization of our purpose - we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we've earned a place on Fortune's prestigious "100 Best Companies to Work For " for the last eight years, ranking No. 16 in 2022.

    We're proud to offer exceptional corporate benefits which include:

    Free room nights, Discounted and Friends & Family Room Rates 401K with company match Generous Paid Time Off Paid Family Bonding Time and Adoption Assistance Employee Stock Purchase Plan Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more! Tuition Reimbursement program Discounted parking and discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

    Knowledge of coffee brewing and serving equipment preferred

    1 previous barista/bartending experience preferred

    Passion for food & beverage, service standards, guest relations and etiquette

    Previous experience with Cash Handling and Point of Sale (POS) systems required

    Ability to work a flexible schedule including weekends and holidays required

    Ability to stand for long periods & ability to lift, push, pull, carry a moderate amount of weight

    All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    Read Less
  • Barista  

    - Independence
    The Lobby Market Barista will be brewing crafted coffees and teas for... Read More

    The Lobby Market Barista will be brewing crafted coffees and teas for guests to enjoy. This position will be responsible for greeting and welcoming guests, taking and fulfilling guest orders, and providing overall counter-style, breakfast service. The barista is expected to prepare hot and cold beverages while maintaining a clean environment for guests and customers. This role will work closely with leadership to ensure the hotel meets and exceeds the expectations of our guests. The ideal person for this position will have a passion for great food and great service!

    Responsibilities include but are not limited to:

    Offer outstanding service to our guests Responsible for proper cash handling per policies and procedures

    About the Hotel:

    Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the "Best New Hotels in the World" by Travel + Leisure, and Kansas City's newest Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city's best nightlife, restaurants, and shopping

    About Hyatt:

    Well-being is the ultimate realization of our purpose - we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we've earned a place on Fortune's prestigious "100 Best Companies to Work For " for the last eight years, ranking No. 16 in 2022.

    We're proud to offer exceptional corporate benefits which include:

    Free room nights, Discounted and Friends & Family Room Rates 401K with company match Generous Paid Time Off Paid Family Bonding Time and Adoption Assistance Employee Stock Purchase Plan Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more! Tuition Reimbursement program Discounted parking and discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

    Knowledge of coffee brewing and serving equipment preferred

    1 previous barista/bartending experience preferred

    Passion for food & beverage, service standards, guest relations and etiquette

    Previous experience with Cash Handling and Point of Sale (POS) systems required

    Ability to work a flexible schedule including weekends and holidays required

    Ability to stand for long periods & ability to lift, push, pull, carry a moderate amount of weight

    All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    Read Less
  • Barista  

    - Kansas City
    The Lobby Market Barista will be brewing crafted coffees and teas for... Read More

    The Lobby Market Barista will be brewing crafted coffees and teas for guests to enjoy. This position will be responsible for greeting and welcoming guests, taking and fulfilling guest orders, and providing overall counter-style, breakfast service. The barista is expected to prepare hot and cold beverages while maintaining a clean environment for guests and customers. This role will work closely with leadership to ensure the hotel meets and exceeds the expectations of our guests. The ideal person for this position will have a passion for great food and great service!

    Responsibilities include but are not limited to:

    Offer outstanding service to our guests Responsible for proper cash handling per policies and procedures

    About the Hotel:

    Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the "Best New Hotels in the World" by Travel + Leisure, and Kansas City's newest Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city's best nightlife, restaurants, and shopping

    About Hyatt:

    Well-being is the ultimate realization of our purpose - we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we've earned a place on Fortune's prestigious "100 Best Companies to Work For " for the last eight years, ranking No. 16 in 2022.

    We're proud to offer exceptional corporate benefits which include:

    Free room nights, Discounted and Friends & Family Room Rates 401K with company match Generous Paid Time Off Paid Family Bonding Time and Adoption Assistance Employee Stock Purchase Plan Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more! Tuition Reimbursement program Discounted parking and discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

    Knowledge of coffee brewing and serving equipment preferred

    1 previous barista/bartending experience preferred

    Passion for food & beverage, service standards, guest relations and etiquette

    Previous experience with Cash Handling and Point of Sale (POS) systems required

    Ability to work a flexible schedule including weekends and holidays required

    Ability to stand for long periods & ability to lift, push, pull, carry a moderate amount of weight

    All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    Read Less
  • Front Desk Agent  

    - Riverside
    Setting the standard for grand hospitality, Hotel Kansas City has deli... Read More
    Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the "Best New Hotels in the World" by Travel + Leisure, and Kansas City's newest Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city's best nightlife, restaurants, and shopping.

    In addition to the hotel's 144 guest rooms are the Town Company restaurant; Nighthawk, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

    Job Overview

    The Front Desk Agent is responsible for performing a variety of services for guests while playing a key role in the revenues obtained by the selling of guest rooms.

    Essential Responsibilities

    Acknowledge and respond appropriately to guest needs and requests.

    Reports as scheduled and in compliance with uniform standards and appearance.

    Comply with the company's prescribed safety and security policy, procedure and protocol.

    Promote at atmosphere of goodwill and service during all guest interaction.

    May answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment.

    Effectively sell the hotel through prescribed standards for booking reservations.

    Stay abreast of hotel selling strategies and any marking promotions, coupons, and discounts.

    Pre-assign rooms taking consideration of special requests or needs.

    Register guests and collect valid method of payment while maintaining accurate information on registration.

    Prepare and explain charges at time of check out and finalize guest charges.

    Transmits and receives messages to guests and other colleagues.

    Keep an accurate accounting of all cash, credit card and credit transactions.

    May post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc.

    May deposit guest valuable in hotel safe or safety deposit box.

    Communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities.

    May assist with valet, shuttling guests, baggage handling due to business demands.

    Other tasks as assigned by the Director of Rooms and Front Desk Manager.

    Education:

    High school diploma or GED equivalency required.

    Experience:

    6-12 months related experience and or/training preferred.

    Hospitality or customer service experience preferred. Open availability preferred. Interaction/Skill Set:

    Ability to read and understand English fluently and speak clearly.

    Excellent listening and comprehension skills.

    Excellent written and oral communication skills.

    Ability to effectively deal with customers' complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guests, and providing positive and proactive solutions.

    All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    We offer excellent benefits: Free room nights, Discounted and Friends & Family Room Rates Medical, Prescription, Dental and Vision Insurance Life and Disability Insurance 401K with company match Generous Paid Time Off Paid Family Bonding Time and Adoption Assistance Employee Stock Purchase Plan Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more! Tuition Reimbursement program Discounted parking and much more! Read Less
  • Front Desk Agent  

    - Grandview
    Setting the standard for grand hospitality, Hotel Kansas City has deli... Read More
    Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the "Best New Hotels in the World" by Travel + Leisure, and Kansas City's newest Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city's best nightlife, restaurants, and shopping.

    In addition to the hotel's 144 guest rooms are the Town Company restaurant; Nighthawk, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

    Job Overview

    The Front Desk Agent is responsible for performing a variety of services for guests while playing a key role in the revenues obtained by the selling of guest rooms.

    Essential Responsibilities

    Acknowledge and respond appropriately to guest needs and requests.

    Reports as scheduled and in compliance with uniform standards and appearance.

    Comply with the company's prescribed safety and security policy, procedure and protocol.

    Promote at atmosphere of goodwill and service during all guest interaction.

    May answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment.

    Effectively sell the hotel through prescribed standards for booking reservations.

    Stay abreast of hotel selling strategies and any marking promotions, coupons, and discounts.

    Pre-assign rooms taking consideration of special requests or needs.

    Register guests and collect valid method of payment while maintaining accurate information on registration.

    Prepare and explain charges at time of check out and finalize guest charges.

    Transmits and receives messages to guests and other colleagues.

    Keep an accurate accounting of all cash, credit card and credit transactions.

    May post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc.

    May deposit guest valuable in hotel safe or safety deposit box.

    Communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities.

    May assist with valet, shuttling guests, baggage handling due to business demands.

    Other tasks as assigned by the Director of Rooms and Front Desk Manager.

    Education:

    High school diploma or GED equivalency required.

    Experience:

    6-12 months related experience and or/training preferred.

    Hospitality or customer service experience preferred. Open availability preferred. Interaction/Skill Set:

    Ability to read and understand English fluently and speak clearly.

    Excellent listening and comprehension skills.

    Excellent written and oral communication skills.

    Ability to effectively deal with customers' complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guests, and providing positive and proactive solutions.

    All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    We offer excellent benefits: Free room nights, Discounted and Friends & Family Room Rates Medical, Prescription, Dental and Vision Insurance Life and Disability Insurance 401K with company match Generous Paid Time Off Paid Family Bonding Time and Adoption Assistance Employee Stock Purchase Plan Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more! Tuition Reimbursement program Discounted parking and much more! Read Less
  • Front Desk Agent  

    - Lees Summit
    Setting the standard for grand hospitality, Hotel Kansas City has deli... Read More
    Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the "Best New Hotels in the World" by Travel + Leisure, and Kansas City's newest Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city's best nightlife, restaurants, and shopping.

    In addition to the hotel's 144 guest rooms are the Town Company restaurant; Nighthawk, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

    Job Overview

    The Front Desk Agent is responsible for performing a variety of services for guests while playing a key role in the revenues obtained by the selling of guest rooms.

    Essential Responsibilities

    Acknowledge and respond appropriately to guest needs and requests.

    Reports as scheduled and in compliance with uniform standards and appearance.

    Comply with the company's prescribed safety and security policy, procedure and protocol.

    Promote at atmosphere of goodwill and service during all guest interaction.

    May answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment.

    Effectively sell the hotel through prescribed standards for booking reservations.

    Stay abreast of hotel selling strategies and any marking promotions, coupons, and discounts.

    Pre-assign rooms taking consideration of special requests or needs.

    Register guests and collect valid method of payment while maintaining accurate information on registration.

    Prepare and explain charges at time of check out and finalize guest charges.

    Transmits and receives messages to guests and other colleagues.

    Keep an accurate accounting of all cash, credit card and credit transactions.

    May post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc.

    May deposit guest valuable in hotel safe or safety deposit box.

    Communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities.

    May assist with valet, shuttling guests, baggage handling due to business demands.

    Other tasks as assigned by the Director of Rooms and Front Desk Manager.

    Education:

    High school diploma or GED equivalency required.

    Experience:

    6-12 months related experience and or/training preferred.

    Hospitality or customer service experience preferred. Open availability preferred. Interaction/Skill Set:

    Ability to read and understand English fluently and speak clearly.

    Excellent listening and comprehension skills.

    Excellent written and oral communication skills.

    Ability to effectively deal with customers' complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guests, and providing positive and proactive solutions.

    All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    We offer excellent benefits: Free room nights, Discounted and Friends & Family Room Rates Medical, Prescription, Dental and Vision Insurance Life and Disability Insurance 401K with company match Generous Paid Time Off Paid Family Bonding Time and Adoption Assistance Employee Stock Purchase Plan Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more! Tuition Reimbursement program Discounted parking and much more! Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany