The Sheraton Northbrook Hotel, Northbrook, Il 60062 has an immediate opening for an experienced Hotel Front Office Supervisor.
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Supports Front Office Manager in overseeing front desk operations and ensuring all guest issues and concerns are resolved.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members.Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guestsIssue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.Promptly respond to and resolve guest complaintsAnswer telephone promptly and properly being polite, courteous, and friendlyBe friendly, thorough, accurate and efficient in taking reservationsBe friendly, thorough, accurate and efficient in performing Check-insBe friendly, thorough, accurate and efficient in performing Check-outsAssist guests with luggage upon their arrival to and departure from the hotelUse the guests' namesBe knowledgeable and helpful about the local area, the hotel and hotel servicesHandle messages, wake-up calls, mail, and faxes properlyAssist guests' with laundry/dry cleaning needsKnow of incoming VIPsFollow all applicable Company Standard Operating Procedures.Perform other assignments as directed by the General Manager.Be an enthusiastic, helpful and positive member of the teamBe professional, responsible and mature in conduct and behaviorBe understanding of, encouraging to and friendly with all co-workersBe self-motivated and use time wiselyMaintain open line of communications with each departmentCommunicate pertinent informationRespond positively to new ideasOpenly accept critical/developmental feedbackMaintain effective communication through the use of meetings, log books and bulletinsBe available to help other departments in emergency situationsAdhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.Safety and Security SkillsProperly handle and account for keysBe knowledgeable of policies regarding emergency procedures and security concernsAggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms availableHave complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry itemsIncreases revenues by offering customers upgraded rooms and promoting hotel amenities and outletsHave full understanding of franchise honors programEnsure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:Verifies all information on reservations check-in; name, address, method of payment, etc.Retrieves proper name and address verification and proper approval codes for cash and credit card paying customersIdentifies and records special billing instructions and notifies accountingCompletes shift closing accurately by getting appropriate approval signatures and authorization codesAdheres to hotel policies regarding the use of cash banksStays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shiftReport potential sales contacts to the sales department.Supervisor to aid Front Office Management Team in providing needed coverage at the Front Desk to support the 24hr operation of the hotelQualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
This job requires the ability to perform the following:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.Must be able to read and write to facilitate the communication process.Requires good communication skills, both verbal and written.Must possess basic computational ability.Must possess basic computer skills.Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.Must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task.Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.Must be able to lift up to 15 lbs occasionally.Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinatesVision occurs continuously with the most common visual functions being those of near vision and depth perception.Ability to spend extended lengths of time viewing a computer screen.Requires manual dexterity to use and operate all necessary equipment.Must have finger dexterity to be able to operate office equipmentOther:
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidaysSalary-$23.00 per hour - $25 per hour
Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account
Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match
Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time 1 hour accrued per 30 hours worked
Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day
Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Access to our Talent team to help you reach your career goals.
Read Less
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Operations Manager for the Hampton by Hilton St. Thomas, V.I.
Pay Range: $65,000-$70,000 USD Annually
POSITION SUMMARY:
This position is to act as the Manager on Duty responsible for maintaining established revenue, cost and quality for all Rooms Division departments to include Front Desk, F&B, and Housekeeping.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:
• Ensures the efficient and effecKve operaKon of the Front Desk, Housekeeping & F&B Hospitality.
• Close out Front Desk bank at the end of shiO.
• Handle check-in and check-out of hotel guests.
• Respond to guest requests.
• Coordinate reservations.
• Follow room inventory and monetary controls.
• Oversees day-to-day hotel operations as delegated by Management.
• Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
• Participates in the development of short term and long term financial and operational plans for the hotel.
• Drive operational consistency across all departments by routinely reviewing brand standards and coordinating internal self-audits to ensure compliance
• Oversee all food and beverage operational controls, including inventory management, purchasing, and cost monitoring to ensure efficiency and profitability
•Ensure compliance with food safety, sanitation, and handling standards in accordance with brand and local health regulations
• Inspect guestrooms and public spaces for cleanliness, proper inventory, and item quality and safety.
• Assist with scheduling team members across all departments in alignment with operational needs and established staffing levels.
• Ensures that guest satisfaction is consistently obtained.
• Maintains company standards in all departments.
• Ensures security and safety for the hotel’s assets.
• Meets assigned departmental budgets and monitors financial statements.
• Establishes and maintains an appropriate level of community involvement.
• Remains current on business trends and local activities.
• Assists with Hiring and performs performance evaluations, as well as training and development of team members under supervision.
• Ensures proper handling of guest complaints.
• Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.
• Maintains compliance with all local, state and federal laws and regulations.
• Ensures Hotel policies and procedures are adhered to.
• Approves department schedules per budget and service level.
• Acts as Manager on Duty as required by Management staffing levels.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Requires advanced knowledge of the hospitality and business management fields. Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.Requires highly developed communication skills in leading Ambassadors and guest satisfaction.Must have excellent speech and written skills in order to communicate with managers, guests and Ambassadors.Must have excellent literacy skills necessary for reports, policies and procedures.Must have vision ability in order to visually inspect hotel.Must have mobility to walk through the front and the back of the hotelOther:
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidaysAmazing Benefits At A Glance:
Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral programHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Lead Bartender for the Hampton by Hilton St. Thomas, VI!
Pay Range: $15.00- $16.00 per hour USD
Job Purpose:
The Bartender is often a social point of contact and lasting impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us
Be an enthusiastic, helpful and positive member of the teamAssist servers, other bartenders, and bar porters when necessaryBe professional, responsible and mature in conduct and behaviorBe understanding of, encouraging to and friendly with all co-workersBe self-motivated and use time wiselyMaintain open line of communications with each departmentCommunicate pertinent informationOpenly accept critical/developmental feedbackBe available to help other departments in emergency situationsQualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Must have a strong knowledge of drink preparation and applicable health standards. Knowledge of federal, state and local laws, ordinances and regulations and Company policy regarding serving alcohol to minors and intoxicated patrons. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process.Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Good knowledge of the hotel, its services and facilities. Familiarity with all menu items Must have knowledge of and be able to operate all equipment related to the outlet, including, but not limited to, coffee maker and cash terminalMost work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possibly for one hour or moreMust be able to stand and exert well-paced mobility for up to 4 hours in length Must be able to exert well-paced ability to maneuver between functions occurring simultaneously Must be able to lift trays of food or food items weighing up to 30 lbs Must have the ability to bend, squat and lift 40 lbs on a regular and continuing basis and occasionally lift up to 75 lbs Must be able to push and pull carts and equipment weighing up to 250 lbs Must be able to exert well-paced ability in limited space Must be able to bend, stoop, squat and stretch to fulfill cleaning tasksRequires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity Vision occurs continuously with the most common visual functions being those of near vision and depth perception Talking and hearing occur continuously with the most common visual functions being those of near vision and depth perception Requires manual dexterity to use and operate all necessary equipment, including, but not limited to, cutlery used in cutting of fruit.Must have Alcohol Awareness Certification and Food Handlers CertificationOther:
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidaysAmazing Benefits At A Glance:
Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PayEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolio401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral program Read LessHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Room Attendant for the beautiful Hampton by Hilton St. Thomas, USVI!
Pay Range: $17.00-$18.00 per hour USD.
Job Purpose:
Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times.Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms.Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests.Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs.Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled. Lifts mattresses to check for soil between mattresses and under bed.Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows.Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas.Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees.Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution.Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.Maintains a friendly, cheerful and courteous demeanor at all times.Performs other duties as assigned, requested or deemed necessary by management.OTHER DUTIES/RESPONSIBILITIESAssists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers and pressers, folding and distributing the cleaned linen to storage closets and/or carts.Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows.Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or cleaning standards.
This job requires the ability to perform the following:
Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.Must have upper body strength to lift up to 50lbs. continually throughout an 8 hour shift.Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout 8 hour shift.Must be able to work with arms raised above head throughout an 8 hour shift.Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.Material/Equipment UsedBasic residential cleaning equipment such as vacuums, floor buffers and carpet cleaning equipment. Cleaning cart. Ladder/stepping stool. Commercial washers, dryers and pressers.Exposure to hazardous chemicals on a continual basis.Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry.Other:
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral program