Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Sales Coordinator for the Hampton by Hilton St. Thomas, U.S. Virgin Islands.
Job Purpose:
Assist sales managers and front desk in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
Provide support to the sales team in executing contracts, proposals, and correspondenceAssist with sales efforts in soliciting new business and in selling guestrooms, meeting spaceConduct site toursAssist as needed with hotel and sales related functions, parties and blitzesOversee and create social networking sitesPrepare and send out direct mail projects, sales packets and collateralProvide assistance to the Director and/or Manger of Sales and MarketingEffectively communicate and coordinate the guest’s request with other departmentsAnswer and Respond to incoming telephone callsOversee office equipment maintenanceResponsible for managing all meeting room reservations and coordinating details with other departments including group agreements and set-up of meeting room.Coordinate and ensure the delivery of requested equipment and/or food for meeting rooms and special eventsType Banquet Event Orders (BEO’s), route event orders to proper departmentsMaintain the filing systemMaintain the trace SystemSet up new files as neededMaintain weekly Reader fileResponsible for spelling accuracy and professional appearance of correspondenceInventory and maintain office suppliesProduce weekly productivity reports for sales meetingsMay be asked to take accurate minutes of all sales meetingsPerform site inspections when no sales manager is availableProvide assistance to group leaders when necessaryResponsible for timely completion of monthly group status reportPerform other duties as assignedTake every opportunity to amaze the guests Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied.Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Proficient in Microsoft Word, Excel and PowerPointAvailable to meet Guests and assist with welcome/check-in which may include week-endsBasic administrative knowledge such as business letters and telephone etiquetteExtremely well organized and detail oriented.Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)Positive interaction with colleagues and guests.Excellent customer service skills are required.Self-motivated and ability to work with minimal supervision.Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systemsMust be able to sit at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to taskMust be able to exert well-paced ability to reach other departments of the hotel on a timely basisMust be able to lift up to 15 lbs occasionallyRequires grasping, writing, standing, vending, repetitive motions, climbing, listening and hearing ability and visual acuityTalking and hearing occur continuously in the process of communicating with guests, supervisors and subordinatesVision occurs continuously with the most common visual functions being those of near vision and depth perceptionRequires manual dexterity to use and operate all necessary equipmentMust have finger dexterity to be able to operate office equipment including computers, fax machines, copiers, printers and calculators. Must be able to type 50 wpm.Other:
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidays.Amazing Benefits At A Glance:
Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral program Read LessHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Server for the Holiday Inn Bismarck, North Dakota
Under general supervision, provides prompt and courteous food service to restaurant customers. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
Responsible for greeting every guest with a smile and positive attitudePrepare and present items, organize and maintain a clean service area, clean tables and area, and follow all health codes.Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people. Take guests' food and drink orders and ensure that all orders are accurate and brought to each table in a timely mannerAssist with setting tables and rearranging tables to accommodate larger partiesProvide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.Follow all applicable Company Standard Operating ProceduresQualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
All associates must maintain a neat, clean and well-groomed appearance per Company StandardsRegular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employmentOther:
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidaysAmazing Benefits At A Glance:
Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral programHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Hampton Inn Eagan in Eagan, Minnesota
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guestsIssue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.Promptly respond to and resolve guest complaintsAnswer telephone promptly and properly being polite, courteous, and friendlyBe friendly, thorough, accurate and efficient in taking reservationsBe friendly, thorough, accurate and efficient in performing Check-insBe friendly, thorough, accurate and efficient in performing Check-outs(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Hilton processes and standards.
This job requires the ability to perform the following:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.Must be able to read and write to facilitate the communication process.Requires good communication skills, both verbal and written.Must possess basic computational ability.Must possess basic computer skills.Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.Must be able to lift up to 15 lbs occasionally.Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,listening and hearing ability and visual acuity.Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinatesVision occurs continuously with the most common visual functions being those of near vision and depth perception.Ability to spend extended lengths of time viewing a computer screen.Requires manual dexterity to use and operate all necessary equipment.Must have finger dexterity to be able to operate office equipment
Other:
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Team Driven and Values Based CultureCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioEmployee assistance programEmployee discountFlexible scheduleHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Lead Bartender for the Hampton by Hilton St. Thomas, U.S. Virgin Islands.
Job Purpose:
The Bartender is often a social point of contact and lasting impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us
Be an enthusiastic, helpful and positive member of the teamAssist servers, other bartenders, and bar porters when necessaryBe professional, responsible and mature in conduct and behaviorBe understanding of, encouraging to and friendly with all co-workersBe self-motivated and use time wiselyMaintain open line of communications with each departmentCommunicate pertinent informationOpenly accept critical/developmental feedbackBe available to help other departments in emergency situationsQualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Must have a strong knowledge of drink preparation and applicable health standards. Knowledge of federal, state and local laws, ordinances and regulations and Company policy regarding serving alcohol to minors and intoxicated patrons. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process.Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Good knowledge of the hotel, its services and facilities. Familiarity with all menu items Must have knowledge of and be able to operate all equipment related to the outlet, including, but not limited to, coffee maker and cash terminalMost work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possibly for one hour or moreMust be able to stand and exert well-paced mobility for up to 4 hours in length Must be able to exert well-paced ability to maneuver between functions occurring simultaneously Must be able to lift trays of food or food items weighing up to 30 lbs Must have the ability to bend, squat and lift 40 lbs on a regular and continuing basis and occasionally lift up to 75 lbs Must be able to push and pull carts and equipment weighing up to 250 lbs Must be able to exert well-paced ability in limited space Must be able to bend, stoop, squat and stretch to fulfill cleaning tasksRequires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity Vision occurs continuously with the most common visual functions being those of near vision and depth perception Talking and hearing occur continuously with the most common visual functions being those of near vision and depth perception Requires manual dexterity to use and operate all necessary equipment, including, but not limited to, cutlery used in cutting of fruit.Must have Alcohol Awareness Certification and Food Handlers Certification
Other:
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral programnder
Read LessHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Bartender for the Hampton by Hilton St. Thomas, U.S. Virgin Islands
Job Purpose:
The Bartender is often a social point of contact and lasting impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us
Be an enthusiastic, helpful and positive member of the teamAssist servers, other bartenders, and bar porters when necessaryBe professional, responsible and mature in conduct and behaviorBe understanding of, encouraging to and friendly with all co-workersBe self-motivated and use time wiselyMaintain open line of communications with each departmentCommunicate pertinent informationOpenly accept critical/developmental feedbackBe available to help other departments in emergency situationsQualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Must have a strong knowledge of drink preparation and applicable health standards. Knowledge of federal, state and local laws, ordinances and regulations and Company policy regarding serving alcohol to minors and intoxicated patrons. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process.Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Good knowledge of the hotel, its services and facilities. Familiarity with all menu items Must have knowledge of and be able to operate all equipment related to the outlet, including, but not limited to, coffee maker and cash terminalMost work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possibly for one hour or moreMust be able to stand and exert well-paced mobility for up to 4 hours in length Must be able to exert well-paced ability to maneuver between functions occurring simultaneously Must be able to lift trays of food or food items weighing up to 30 lbs Must have the ability to bend, squat and lift 40 lbs on a regular and continuing basis and occasionally lift up to 75 lbs Must be able to push and pull carts and equipment weighing up to 250 lbs Must be able to exert well-paced ability in limited space Must be able to bend, stoop, squat and stretch to fulfill cleaning tasksRequires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity Vision occurs continuously with the most common visual functions being those of near vision and depth perception Talking and hearing occur continuously with the most common visual functions being those of near vision and depth perception Requires manual dexterity to use and operate all necessary equipment, including, but not limited to, cutlery used in cutting of fruit.Must have Alcohol Awareness Certification and Food Handlers Certification
Other:
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral programHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Laundry Attendant for the Hampton by Hilton St. Thomas, U.S. Virgin Islands.
Job Purpose:
The laundry attendant's responsibilities include cleaning, pressing, and folding clothes and other textile articles. You should also be able to keep a record of which items belong to whom.
To be successful as a laundry attendant, you should demonstrate excellent organizational and interpersonal skills. Top-notch candidates will consult with customers to discuss supplementary laundering-related services that may be of use to them.
Laundry Attendant Responsibilities:
Sorting, washing, drying, pressing, and folding clothing and other textile items.Removing stains from items using the appropriate procedures.Performing minor sewing duties.Tracking which items belong to whom.Keeping an updated inventory of laundry detergents and sewing kits.Tracking maintenance and repairs on laundering equipment.Ensuring that the facility remains clean at all times.Anticipating and responding to customers' queries, concerns, and complaints.Keeping sufficient tokens or change for the washing and drying machines, if required.Laundry Attendant Requirements:
High school diploma or equivalent is advantageous.Prior experience in a similar role is preferable.Familiarity with cleaning detergents and laundering equipment.Ability to stand for long periods.Capacity to lift up to 20 pounds unaided.Basic arithmetic skills.Outstanding organizational and time management skills.Excellent analytical and problem-solving skills.Personable disposition with a knack for customer service.Available to work shifts and on weekends.Other:
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidaysAmazing Benefits At A Glance:
Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral programHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeper for the Holiday Inn Bismarck, North Dakota
Job Purpose:
Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times.Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms.Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests.Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs.Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled. Lifts mattresses to check for soil between mattresses and under bed.Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows.Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas.Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees.Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution.Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.Maintains a friendly, cheerful and courteous demeanor at all times.Performs other duties as assigned, requested or deemed necessary by management.OTHER DUTIES/RESPONSIBILITIESAssists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers and pressers, folding and distributing the cleaned linen to storage closets and/or carts.Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows.Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or cleaning standards.
This job requires the ability to perform the following:
Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.Must have upper body strength to lift up to 50lbs. continually throughout an 8 hour shift.Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout 8 hour shift.Must be able to work with arms raised above head throughout an 8 hour shift.Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.Material/Equipment UsedBasic residential cleaning equipment such as vacuums, floor buffers and carpet cleaning equipment. Cleaning cart. Ladder/stepping stool. Commercial washers, dryers and pressers.Exposure to hazardous chemicals on a continual basis.Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry.Other:
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral programHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent Holiday Inn Bismarck, ND
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guestsIssue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.Promptly respond to and resolve guest complaintsAnswer telephone promptly and properly being polite, courteous, and friendlyBe friendly, thorough, accurate and efficient in taking reservationsBe friendly, thorough, accurate and efficient in performing Check-insBe friendly, thorough, accurate and efficient in performing Check-outs(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
Assist guests with luggage upon their arrival to and departure from the hotelUse the guests’ namesBe knowledgeable and helpful about the local area, the hotel and hotel servicesHandle messages, wake-up calls, mail, and faxes properlyAssist guests’ with laundry/dry cleaning needsKnow of incoming VIPsFollow all applicable Company Standard Operating Procedures.Perform other assignments as directed by the General Manger.Be an enthusiastic, helpful and positive member of the teamBe professional, responsible and mature in conduct and behaviorBe understanding of, encouraging to and friendly with all co-workersBe self-motivated and use time wiselyMaintain open line of communications with each departmentCommunicate pertinent informationRespond positively to new ideasOpenly accept critical/developmental feedbackMaintain effective communication through the use of meetings, log books and bulletinsBe available to help other departments in emergency situationsAdhere to all work rules, procedures and policies established by the company including, but notlimited to those contained in the associate handbook.Safety and Security SkillsProperly handle and account for keysBe knowledgeable of policies regarding emergency procedures and security concernsAggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms availableHave complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry itemsIncreases revenues by offering customers upgraded rooms and promoting hotel amenities and outletsHave full understanding of franchise honors programEnsure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:Verifies all information on reservations check-in; name, address, method of payment, etc.Retrieves proper name and address verification and proper approval codes for cash and credit card paying customersIdentifies and records special billing instructions and notifies accountingCompletes shift closing accurately by getting appropriate approval signatures and authorization codesAdheres to hotel policies regarding the use of cash banksStays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shiftReport potential sales contacts to the sales department protection of guests’ room numbers.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.Must be able to read and write to facilitate the communication process.Requires good communication skills, both verbal and written.Must possess basic computational ability.Must possess basic computer skills.Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.Most work tasks are performed indoors. Temperature is moderate and controlled by hotelenvironmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.Must be able to lift up to 15 lbs occasionally.Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinatesVision occurs continuously with the most common visual functions being those of near vision and depth perception.Ability to spend extended lengths of time viewing a computer screen.Requires manual dexterity to use and operate all necessary equipment.Must have finger dexterity to be able to operate office equipment
Other:
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral program Read LessHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Clerk for the Candlewood Suites in Bismarck, ND.
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guestsIssue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.Promptly respond to and resolve guest complaintsAnswer telephone promptly and properly being polite, courteous, and friendlyBe friendly, thorough, accurate and efficient in taking reservationsBe friendly, thorough, accurate and efficient in performing Check-insBe friendly, thorough, accurate and efficient in performing Check-outsGreet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
Responsible for greeting every guest with a smile and positive attitude. Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people. Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area. Assist guests with luggage upon their arrival to and departure from the hotelUse the guests’ namesBe knowledgeable and helpful about the local area, the hotel and hotel servicesHandle messages, wake-up calls, mail, and faxes properlyAssist guests’ with laundry/dry cleaning needsKnow of incoming VIPsFollow all applicable Company Standard Operating Procedures.Perform other assignments as directed by the General Manger.Be an enthusiastic, helpful and positive member of the teamBe professional, responsible and mature in conduct and behaviorBe understanding of, encouraging to and friendly with all co-workersBe self-motivated and use time wiselyMaintain open line of communications with each departmentCommunicate pertinent informationRespond positively to new ideasOpenly accept critical/developmental feedbackMaintain effective communication through the use of meetings, log books and bulletinsBe available to help other departments in emergency situationsAdhere to all work rules, procedures and policies established by the company including, but notlimited to those contained in the associate handbook.Safety and Security SkillsProperly handle and account for keysBe knowledgeable of policies regarding emergency procedures and security concernsAggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms availableHave complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry itemsIncreases revenues by offering customers upgraded rooms and promoting hotel amenities and outletsHave full understanding of franchise honors programEnsure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:Verifies all information on reservations check-in; name, address, method of payment, etc.Retrieves proper name and address verification and proper approval codes for cash and credit card paying customersIdentifies and records special billing instructions and notifies accountingCompletes shift closing accurately by getting appropriate approval signatures and authorization codesAdheres to hotel policies regarding the use of cash banksStays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shiftReport potential sales contacts to the sales department protection of guests’ room numbers.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.Must be able to read and write to facilitate the communication process.Requires good communication skills, both verbal and written.Must possess basic computational ability.Must possess basic computer skills.Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.Most work tasks are performed indoors. Temperature is moderate and controlled by hotelenvironmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.Must be able to lift up to 20 lbs occasionally.Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinatesVision occurs continuously with the most common visual functions being those of near vision and depth perception.Ability to spend extended lengths of time viewing a computer screen.Requires manual dexterity to use and operate all necessary equipment.Must have finger dexterity to be able to operate office equipment
Other:
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Team Driven and Values Based CultureSame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)Employee discountFlexible scheduleParental leaveReferral program Read LessHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable part-time Night Audit for the Wyndham Bloomington - Mall of America, Bloomington, MN.
Night Auditor (Overnight Shift 11 PM-7 AM)
Job Purpose:
The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
Check guests in, issue room keys, and provide information on hotel services and room location.Ensure required identification is taken from guests at check-in in line with local legislative requirements.Answer phones in a prompt and courteous manner.Up-sell rooms where possible to maximize hotel revenue.Answer, record and process all guest calls, messages, requests, questions or concerns.Record guest preferences in the system.Check guests out, including resolving any late or disputed charges.Accurately process all cash and credit card transactions using established procedures.Issue, control and release guest safe-deposit boxes in line with hotel procedures.Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.Take action to solve guest problems/complaints using appropriate service recovery guidelines.Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.Perform other duties as assigned including guest room tours, concierge services, special guest requests, etcQualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Frequently standing up behind the desk and front office areas.Carrying or lifting items weighing up to 50 pounds / 23 kilograms.Handling objects, products and computer equipment.Basic computer skills to operate various property management and reservations systems, etc.Other:
Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidaysAmazing Benefits At A Glance:
Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral program