Job DescriptionJob DescriptionGreenwood Hospitality & Hotel Equities a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Valet Attendant for The Publisher Hotel in Fredericksburg, VA. Job Purpose:Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Park and retrieve customer vehicles in specified areas in a safe and efficient manner. Provide accurate and timely documentation of vehicle checks, vehicle damage, and other conditions prior to service. Promote courteous treatment of guests and resolve guest service issues in a timely manner. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage, or using a luggage cart. Park and retrieve customer vehicles in specified areas in a safe and efficient manner.Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person. Maintains written log recording these requests and deliveriesResponds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations. Communicate hotel vehicle maintenance needed to engineer in a timely manner and follow up on completion.Obey all traffic and driving regulations.Remain on scheduled route at all times.Ensure safety of all passengers and their belongings.Complete transportation log.Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.Maintains a friendly, cheerful and courteous demeanor at all times.Performs other duties as assigned, requested or deemed necessary by management.Cleans lobby areas and entrances and maintains them free of debris in order to present a clean and attractive facility to customers.Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.Applicant must be able to maintain a friendly, service minded attitude in a physically demanding and fast paced environment.Must be detail oriented- able to assist patrons while safely keeping track of keys/parking layout etc.Seasonal outside duties must be completed, i.e. snow removal, trash collection, and sweeping.Qualifications and Requirements:High School diploma /Secondary qualification or equivalent.Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.Must have vision ability see objects and people at a distance.Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages.Must have upper body strength to continually lift and carry up to 65lbs throughout the hotel during entire shift.Must be able to communicate verbally and understand and follow verbal instruction.Must be able to use tact and understanding when dealing with a variety of customer service problems.Able to run/keep an effective pace during shiftOther:Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidaysAmazing Benefits At A Glance:Team Driven and Values Based CultureSame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountReferral program
Job DescriptionJob Description
Greenwood hospitality & Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Cook for The Publisher Hotel in Fredericksburg & VA.Job Purpose:Prepare food items in accordance with production requirements and quality standards while maintaining a safe sanitary work environment. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.Prepare all food items according to standard recipes and as specified on guest check and following company and brand standards, to ensure consistency of product and achieve high guest satisfaction.Prepare daily requisitions for supplies and food items for production.Visually inspect, select, and use only food items of the highest standard in the preparation of all menu items.Check and control the proper storage of product and check portion control, to maintain qualify product.Keep all refrigeration, equipment, and storage and working areas in clean, working condition in order to comply with health department regulations.Good working knowledge of accepted standards of sanitation.Knowledge of operating all kitchen equipment (stoves, ovens, broilers, slicers, steamers, kettles, etc)Must have knowledge of food and beverage preparation and service.Promptly report all maintenance issuesProperly receive and store food and other deliveriesConsult with upper kitchen management on a daily basis as well as with other departments that are directly related to the Food & Beverage Department.Participate in long range planning.Participate, support and make recommendations for ongoing hotel programs with continues improvement in networking.Participate in physical inventories Guest RelationsBe readily available/ approachable for all guests.Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.Extend professionalism and courtesy to guests at all times.Adhere to all applicable Company Standard Operating Procedures.Be an enthusiastic, helpful and positive member of the teamBe professional, responsible and mature in conduct and behaviorBe understanding of, encouraging to and friendly with all co-workersBe self-motivated and use time wiselyMaintain open line of communications with each departmentCommunicate pertinent informationRespond positively to new ideasOpenly accept critical/developmental feedbackMaintain effective communication through the use of meetings, memorandumsBe available to help other departments in emergency situationsPerform other assignments as directed by supervisor.Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.Safety and Security Skills Properly handle and account for keysBe knowledgeable of policies regarding emergency procedures, lost and found items and security concerns. Qualifications and Requirements:High School diploma /Secondary qualification or equivalent This job requires the ability to perform the following:Must be able to speak, read, write and understand the primary language(s) used in the workplace.Must be able to read and write to facilitate the communication process.Requires good communication skills, both verbal and written.Must possess basic computational ability.Ability to read recipes and follow their instructions.Ability to physically self-demonstrate culinary techniques, i.e., cutting, cooking principles, plate presentation, safety and sanitation practices.Ability to create appropriate buffet displays up to 5-6 feet in height and the ability to set up, maintain and breakdown same.Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possible for one hour or more.Must be able to stand and exert well-paced mobility for up to 4 hours in length.Ability to physically handle knives, pots, mirrors, or other display items as well as grasp, lift and carry same from shelves and otherwise transport up to 50 pounds to every area of the kitchen. Ability to perform cutting skills on work surfaces, topped with cutting boards, 3 to 4 feet in height (banquet kitchen, prep kitchen, bake shop, etc.). Proper usage and handling of various kitchen machinery to include slickers, buffalo chopper, grinders, mixers, and other kitchen related equipment.Ability to create, builds, handle, and dismantle displays up to 8 feet high, including ice carvings.The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.Must be able to exert well-paced ability in a limited space and to reach other locations of the hotel on a timely basis.Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis; must be able to stretch to fulfill cleaning/inspection tasks.Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.Must be able to lift trays of food or food items weighing p to 30 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. regularly.Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.Talking and hearing occur continuously in the process of communicating with guests, supervisors and co-workers.Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Requires finger dexterity to be able to operate office equipment. Ability to obtain and/or maintain any government required licenses, certificates or permits.Other:Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance:Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral program
Job DescriptionJob Description
Greenwood Hospitality & Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Food Runner for The Publisher Hotel in Fredericksburg & VA.Job Purpose:Delivering of food items to the appropriate guest at the appropriate table in a timely manner. Assisting wait staff in service of food items in such a way to ensure the highest guest satisfaction. Knowledge of all menu items to ensure that the proper menu item is delivered to the proper guest. Organizing order tickets to ensure proper coursing. Folding napkins at the beginning of service and ensuring that unfolded table linen is stored properly. Making sure food runner station is stocked with appropriate silverware and serving utensils. Performing table side service when needed. Clearing trays of dirty dishes from the dining room and transporting to dishwasher when needed. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.Perform any general cleaning tasks using standard hotel/restaurant cleaning products as assigned by supervisor to adhere to health standards.Perform all assigned side work to include restocking of food runner station with appropriate supplies and utensils.Perform other duties as requested, such as cleaning unexpected spills, answering telephones and handling special guest requests, greeting and seating guests and ensuring guest satisfactionAttend required meetings.Qualifications and Requirements:High School diploma /Secondary qualification or equivalent.This job requires the ability to perform the following:Knowledge of the appropriate table numbers and guest seat numbers Knowledge of all menu items Ability to understand and communicate English to comprehend and respond to basic guest requests. Ability to understand written English to read any caution or safety notices. Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room. Ability to move or push goods on a hand cart/truck weighing a maximum of 200 lbs.Other:Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidaysAmazing Benefits At A Glance:Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral program
Job DescriptionJob Description
Greenwood Hospitality & Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Sous Chef for The Publisher Hotel in Fredericksburg & Virginia.Job Purpose:Plan and manage the kitchen staff in the procurement, production, preparation and presentation of all food for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products.
Qualifications and Requirements:High School diploma /Secondary qualification or equivalent.Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.Position is responsible for long and short term planning and day-to-day operations of the kitchen and related areas. Recommends menu and procedural changes. Recommends the budget and manages food and labor costs within approved budget constraints. Performs all essential functions while adhering to all SOP's and future food programs to ensure a consistent, quality product.Manage Human Resources in the kitchen in order to attract, retain and motivate the employees while providing a safe environment; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles and discipline and terminate as appropriate.Plan and manage the procurement, production, preparation and presentation of all food in the hotel in a safe, sanitary, cost effective manner.Monitor and control the maintenance/sanitation of kitchen, equipment and related areas to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations.Develop, recommend, implement and manage the department's budget; continually analyze, forecast, monitor and control the labor and food costs through various methods to meet/exceed management/budget objectives.Develop and implement menus and back-up (use records, production lists, pars, training, etc.) within corporate guidelines to continually improve revenues and profit margins while maintaining quality.Analyze Banquet Event Orders, plan and coordinate the functions with the catering staff to ensure events meet/exceed customer expectations.Monitor and control maintenance/sanitation of the kitchen and equipment to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations.Assist in the creation and planning of menus and implement changes to continue to attract business.Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required.Prepare all food items according to standard recipes and as specified on guest check and following company and brand standards, to ensure consistency of product and achieve high guest satisfaction.Prepare daily requisitions for supplies and food items for production.Visually inspect, select, and use only food items of the highest standard in the preparation of all menu items.Check and control the proper storage of product and check portion control, to maintain qualify product.Keep all refrigeration, equipment, and storage and working areas in clean, working condition in order to comply with health department regulations.Good working knowledge of accepted standards of sanitation.Knowledge of operating all kitchen equipment (stoves, ovens, broilers, slicers, steamers, kettles, etc)Must have knowledge of food and beverage preparation and service.Promptly report all maintenance issuesProperly receive and store food and other deliveriesConsult with upper kitchen management on a daily basis as well as with other departments that are directly related to the Food & Beverage Department.Participate in long range planning.Participate, support and make recommendations for ongoing hotel programs with continues improvement in networking.Participate in physical inventoriesGuest RelationsBe readily available/ approachable for all guests.Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.Extend professionalism and courtesy to guests at all times.Adhere to all applicable Company Standard Operating Procedures.Be an enthusiastic, helpful and positive member of the teamBe professional, responsible and mature in conduct and behaviorBe understanding of, encouraging to and friendly with all co-workersBe self-motivated and use time wiselyMaintain open line of communications with each departmentCommunicate pertinent informationRespond positively to new ideasOpenly accept critical/developmental feedbackMaintain effective communication through the use of meetings, memorandumsBe available to help other departments in emergency situationsPerform other assignments as directed by supervisor.Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.Safety and Security Skills Properly handle and account for keysBe knowledgeable of policies regarding emergency procedures, lost and found items and security concerns.This job requires the ability to perform the following:Must be able to speak, read, write and understand the primary language(s) used in the workplace.Must be able to read and write to facilitate the communication process.Requires good communication skills, both verbal and written.Must possess basic computational ability.Ability to read recipes and follow their instructions.Ability to physically self-demonstrate culinary techniques, i.e., cutting, cooking principles, plate presentation, safety and sanitation practices.Ability to create appropriate buffet displays up to 5-6 feet in height and the ability to set up, maintain and breakdown same.Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 degrees F), possible for one hour or more.Must be able to stand and exert well-paced mobility for up to 4 hours in length.Ability to physically handle knives, pots, mirrors, or other display items as well as grasp, lift and carry same from shelves and otherwise transport up to 50 pounds to every area of the kitchen. Ability to perform cutting skills on work surfaces, topped with cutting boards, 3 to 4 feet in height (banquet kitchen, prep kitchen, bake shop, etc.). Proper usage and handling of various kitchen machinery to include slickers, buffalo chopper, grinders, mixers, and other kitchen related equipment.Ability to create, builds, handle, and dismantle displays up to 8 feet high, including ice carvings.The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.Must be able to exert well-paced ability in a limited space and to reach other locations of the hotel on a timely basis.Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis; must be able to stretch to fulfill cleaning/inspection tasks.Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.Must be able to lift trays of food or food items weighing p to 30 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. regularly.Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.Talking and hearing occur continuously in the process of communicating with guests, supervisors and co-workers.Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Requires finger dexterity to be able to operate office equipment. Ability to obtain and/or maintain any government required licenses, certificates or permits.Other:Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidaysAmazing Benefits At A Glance:Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral program
Job DescriptionJob Description
Greenwood Hospitality & Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Restaurant General Manager for The Publisher Hotel in Fredericksburg, VA.Job Purpose:Plan and manage the restaurant, room service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and daily operations of the restaurant and room service and may manage a lounge or quiet bar. Recommends promotional ideas and controls the budgets for the various areas. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.Manage the human resources in the various outlets in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.Implement company programs (IHC/franchise) and manage the operations of the restaurant, room service and any other food and beverage outlet as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.Flexible, forty to fifty hours over a five day period. Qualifications and Requirements:High School diploma /Secondary qualification or equivalent.Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.This job requires the ability to perform the following:Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. Supervision/management communication skills are required. Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures.Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.Must have knowledge of chemicals/agents for training purposes. Other:Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidaysAmazing Benefits At A Glance:Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral program
Job DescriptionJob Description The Holiday Inn Washington Central-White/House is currently searching for an experienced and remarkable Front Desk Agent in Washington DC.Job Purpose:Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guestsIssue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.Promptly respond to and resolve guest complaintsAnswer telephone promptly and properly being polite, courteous, and friendlyBe friendly, thorough, accurate and efficient in taking reservationsBe friendly, thorough, accurate and efficient in performing Check-insBe friendly, thorough, accurate and efficient in performing Check-outs(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous mannerAssist guests with luggage upon their arrival to and departure from the hotelUse the guests’ namesBe knowledgeable and helpful about the local area, the hotel and hotel servicesHandle messages, wake-up calls, mail, and faxes properlyAssist guests’ with laundry/dry cleaning needsKnow of incoming VIPsFollow all applicable Company Standard Operating Procedures.Perform other assignments as directed by the General Manger.Be an enthusiastic, helpful and positive member of the teamBe professional, responsible and mature in conduct and behaviorBe understanding of, encouraging to and friendly with all co-workersBe self-motivated and use time wiselyMaintain open line of communications with each departmentCommunicate pertinent informationRespond positively to new ideasOpenly accept critical/developmental feedbackMaintain effective communication through the use of meetings, log books and bulletinsBe available to help other departments in emergency situationsAdhere to all work rules, procedures and policies established by the company including, but notlimited to those contained in the associate handbook.Safety and Security SkillsProperly handle and account for keysBe knowledgeable of policies regarding emergency procedures and security concernsAggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms availableHave complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry itemsIncreases revenues by offering customers upgraded rooms and promoting hotel amenities and outletsHave full understanding of franchise honors programEnsure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:Verifies all information on reservations check-in; name, address, method of payment, etc.Retrieves proper name and address verification and proper approval codes for cash and credit card paying customersIdentifies and records special billing instructions and notifies accountingCompletes shift closing accurately by getting appropriate approval signatures and authorization codesAdheres to hotel policies regarding the use of cash banksStays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shiftReport potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.Experience with Opera PMS and, IHG processes and standards preferred This job requires the ability to perform the following:Must be able to speak, read, write and understand the primary language(s) used in the workplace.Must be able to read and write to facilitate the communication process.Requires good communication skills, both verbal and written.Must possess basic computational ability.Must possess basic computer skills.Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.Most work tasks are performed indoors. Temperature is moderate and controlled by hotelenvironmental systems.Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.Must be able to lift up to 15 lbs occasionally.Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinatesVision occurs continuously with the most common visual functions being those of near vision and depth perception.Ability to spend extended lengths of time viewing a computer screen.Requires manual dexterity to use and operate all necessary equipment.Must have finger dexterity to be able to operate office equipment Other:Being passionate about people and service.Strong communication skills are essential when interacting with guests and employees.Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.Basic math skills are used frequently when handling cash or credit.Problem-solving, reasoning, motivating, and training abilities are often used.Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance:Team Driven and Values Based CultureMedical/Dental/VisionVacation & Holiday PaySame-day pay availableEmployee Assistance ProgramCareer Growth Opportunities/ Manager Training ProgramReduced Room Rates throughout the portfolioThird Party Perks (Movie Tickets, Attractions, Other)401(k)Employee assistance programEmployee discountFlexible scheduleFlexible spending accountLife insuranceParental leaveReferral program
Job DescriptionJob DescriptionAbout the Role:The Part Time Night Auditor at Holiday Inn Central Washington, DC plays a crucial role in ensuring the smooth operation of the hotel during nighttime hours on 2 consecutive nights during the week. This position is responsible for balancing the daily financial transactions and preparing reports that are essential for the management team. The Night Auditor also provides exceptional customer service to guests, addressing their needs and inquiries promptly. By maintaining accurate records and ensuring compliance with hotel policies, the Night Auditor contributes to the overall guest experience and operational efficiency. Ultimately, this role is vital in creating a welcoming environment and ensuring the financial integrity of the hotel.Minimum Qualifications:High school diploma or equivalent.Previous experience in a hotel or customer service role.Basic knowledge of accounting principles.Preferred Qualifications:Experience with Opera PMSPrevious Night Audit experience.Bilingual abilities to assist a diverse clientele.Responsibilities:Perform nightly audits of financial transactions and ensure accuracy in reporting.Provide front desk services, including check-ins and check-outs for guests.Address guest inquiries and resolve any issues that may arise during the night.Prepare and distribute daily financial reports to management.Maintain a clean and organized front desk area and ensure all supplies are stocked.Skills:The required skills for this position include strong attention to detail, which is essential for accurately auditing financial transactions and preparing reports. Excellent communication skills are necessary to effectively interact with guests and address their needs during the night shift. Time management skills are crucial, as the Night Auditor must balance multiple responsibilities efficiently. Familiarity with accounting software enhances the ability to perform audits and generate reports quickly. Preferred skills, such as bilingual communication, can significantly improve guest relations and enhance the overall experience for a diverse clientele.
