The guest services manager is responsible for managing and overseeing the guest services function at the hostel and ensuring overall guest satisfaction.
Responsibilities:
Skills/Qualifications:
Preferred:
Bachelor's Degree Experience in hospitality operations, management experienceKnowledge of Property Management SystemsAbility to speak a foreign language a plus!Benefits Include:
Health/Vision/Dental Insurance w/Family Coverage Options 403B Retirement Plan with Employer Matching Health & Dependent Care Flexible Spending Accounts Available Employer paid Life/Disability Paid Vacation Days Paid Sick Days & Floating HolidaysPhysical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands and arms. The employee is frequently to stand, walk, talk, and hear. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and peripheral vision, color vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Join Our Team as a Security Associate at HI USA New York City Hostel!
Do you enjoy ensuring a safe environment and interacting with a diverse group of guests? Join Hostelling International USA at our vibrant New York City hostel, located in the Upper West Side. We are accepting applications for a Security Associate who will play a crucial role in maintaining our facility's security and welcoming atmosphere.
Position Details:
Pay: $19 - $21 per hour
Shifts: Flexibility to work both PM and Overnight shifts required
Type: Full Time, Benefits Eligible
Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).
Perks:
- Free stays at other HI USA hostels (subject to availability)
- Discounts on hundreds of brands
- On-the-job training
- Opportunities for growth within HI USA
- Friendly and inclusive work environment
- A great opportunity to gain hands-on experience and build skills across security and front desk operations in the hospitality industry
Role Objectives:
- Ensure a safe environment through active patrol, strict access control, monitoring, and reporting
- Greet staff, guests, and vendors in a courteous and attentive manner
- Respond swiftly and appropriately to distress and emergency calls
- Collaborate effectively with management, reception, and housekeeping staff
- Provide excellent guest service and support the hostel’s welcoming atmosphere
Role Responsibilities:
- Patrol property on foot to secure employees and guests across multiple floors and common areas
- Investigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessary
- Communicate suspicious behavior and incidents to staff and management in a timely manner
- Monitor surveillance equipment as needed for incident response
- Control access points, manage heavy traffic during check-ins, check-outs, and events
- Complete daily reports and shift recaps
- Secure all doors, windows, and exits based on shift requirements
- Assist with general customer service duties, including welcoming guests, assisting with luggage, making kay cards, receiving, and assisting with guest packages.
- Provide lobby support during high-traffic periods by engaging with guests, addressing routine requests, and helping expedite service needs.
- Perform other duties as assigned by management
Skills/Qualifications:
-High school diploma or equivalent
-New York Security Guard License (unarmed position)
-1 year of security officer experience
-Ability to obtain F53 license within 90 days if not already possessed
-Customer service experience
-Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview process
-Experience in 24/7 hospitality/retail environments
-Willingness to learn hostel operations
-Helpful and courteous demeanor
Physical Requirements:
- Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hear
- Occasionally required to climb or balance
- Must be able to lift and/or move up to 50 pounds
- Moderate noise level in the work environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We Make a Difference!
At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Security Associate.
Want to see what a day in the life at HI USA looks like? Follow us on TikTok!
Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant New Orleans hostel, located in the heart of the city. We are currently accepting applications for a full time Guest Service Associate who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy.
Position Details:
Pay: $14.00
Shifts: Flexible availability to work a combination of AM and PM shifts required
Type: Full-time, benefit-eligible
Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).
Perks:
- Free stays at other HI USA hostels (subject to availability)
- Discounts on hundreds of brands
- On-the-job training
- Opportunities for growth within HI USA
- Friendly and inclusive work environment
Responsibilities:
- Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity
-Handle individual and group reservationsvia telephone, email, or online
-Conduct hostel tours and gather guestfeedback
-Follow procedures to ensure the securityand safety of the hostel, guests, and staff
-Maintain shift reports,logs, and daily paperwork, including overnight fees, sales, and rentals
-Perform various tasks including laundry,cleaning, bookkeeping, and food preparation
-Provide information on HI memberships, the hostel, and local area to guests
-Promote HI USA's mission: “To help all, especially the young, gain a greaterunderstanding of the world and its people, through Hostelling"
-Positively represent HI USA to guests,callers, and local officials
-Provide overnight, on-call assistancefor emergencies
-Perform other duties as assigned by management
Skills/Qualifications:
- High school diploma or GED
-Preferred: Customer service experience, Hostelling experience, and the ability to speak a second language
-Excellent communication skills and ability to handle cash accurately
-Enjoy working with the public; able to calmly andprofessionally handle conflicts, guest issues,or emergencies
-Ability to multi-task in a fast-paced environment and work independently or aspart of a team
-Computer literacy (WINXP, MS Word, Excel, Outlook)
-Willingness to work evenings, weekends,and holidays as required
- Preferred: First aid and CPRcertification (training can be provided)
Physical Requirements:
- Regularly required to sit, use hands and arms
- Frequently required to stand, walk, talk, and hear
- Occasionally required to climb or balance
- Must be able to lift and move up to 50 pounds
- Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus
- Noise level in the work environment is usually moderate
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We Make a Difference!
At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team.
Want to see what a day in the life at HI USA looks like? Follow us on TikTok!
Would you love to interact with travelers from all around the world and welcome them to your city? Join HI USA at our Santa Monica hostel, located on vibrant 2nd Street! We are currently accepting applications for a part-time overnight Guest Service Associate. This position works overnight shifts on Tuesday, Wednesday, and Saturday from 10:15 PM to 6:15 AM and plays a crucial role in creating a welcoming atmosphere while ensuring guest interactions and the reception desk run smoothly, efficiently, and in accordance with hostel policy.
Position Details:
Pay: $19.80 per hour + $1 overnight shift differential
Schedule: Overnight shifts, Tuesday, Wednesday and Saturday. 10:15 pm - 6:15 am
Type: Part Time, 24 hours/week
Benefits: Vacation, sick leave, and more (New Hire waiting periods apply).
Perks:
- Free parking
- Free stays at other HI USA hostels (subject to availability)
- Discounts on hundreds of brands
- On-the-job training
- Opportunities for growth within HI USA
- Friendly and inclusive work environment
Role Objectives & Responsibilities:
- Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity
- Handle individual and group reservations via telephone, email, or online
- Conduct hostel tours and gather guest feedback
- Follow procedures to ensure the security and safety of the hostel, guests, and staff
- Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals
- Perform various tasks including laundry, cleaning, bookkeeping, and food preparation
- Provide information on HI memberships, the hostel, and local area to guests
- Promote HI USA's mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
- Positively represent HI USA to guests, callers, and local officials
- Provide overnight, on-call assistance for emergencies
- Perform other duties as assigned by management
Skills/Qualifications:
- High school diploma or GED
- Preferred: Customer service experience, hostelling experience, and the ability to speak a second language
- Excellent communication skills and ability to handle cash accurately
- Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies
- Ability to multi-task in a fast-paced environment and work independently or as part of a team
- Computer literacy (WINXP, MS Word, Excel, Outlook)
- Willingness to work evenings, weekends, and holidays as required
- Preferred: First aid and CPR certification (training can be provided)
Physical Requirements:
- Regularly required to sit, use hands and arms
- Frequently required to stand, walk, talk, and hear
- Occasionally required to climb or balance
- Must be able to lift and move up to 50 pounds
- Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus
- Noise level in the work environment is usually moderate
- Requires the ability to work at a computer and view a screen for extended periods of time
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We Make a Difference!
At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team.
Want to see what a day in the life at HI USA looks like? Follow us on TikTok!
Would you love to interact with travelers from all around the world and welcome them to your city? Join HI USA at our Santa Monica hostel, located on vibrant 2nd Street! We are currently accepting applications for a part-time Guest Service Associate who will play a crucial role in creating a welcoming atmosphere while ensuring guest interactions and the reception desk run smoothly, efficiently, and in accordance with hostel policy.
This position requires flexible availability. Ideal candidates are available to work a variety of shifts throughout the week, including both AM and PM shifts, as well as weekends and holidays as needed.
Position Details:
Pay: $19.80 per hour
Type: Part Time
Benefits: Sick leave, 403b + Company Match, and more (New Hire waiting periods apply)
Perks:
- Free parking
- Free stays at other HI USA hostels (subject to availability)
- Discounts on hundreds of brands
- On-the-job training
- Opportunities for growth within HI USA
- Friendly and inclusive work environment
Role Objectives & Responsibilities:
- Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity
- Handle individual and group reservations via telephone, email, or online
- Conduct hostel tours and gather guest feedback
- Follow procedures to ensure the security and safety of the hostel, guests, and staff
- Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals
- Perform various tasks including laundry, cleaning, bookkeeping, and food preparation
- Provide information on HI memberships, the hostel, and local area to guests
- Promote HI USA's mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
- Positively represent HI USA to guests, callers, and local officials
- Provide overnight, on-call assistance for emergencies
- Perform other duties as assigned by management
Skills/Qualifications:
- High school diploma or GED
- Preferred: Customer service experience, hostelling experience, and the ability to speak a second language
- Excellent communication skills and ability to handle cash accurately
- Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies
- Ability to multi-task in a fast-paced environment and work independently or as part of a team
- Computer literacy (WINXP, MS Word, Excel, Outlook)
- Willingness to work evenings, weekends, and holidays as required
- Preferred: First aid and CPR certification (training can be provided)
Physical Requirements:
- Regularly required to sit, use hands and arms
- Frequently required to stand, walk, talk, and hear
- Occasionally required to climb or balance
- Must be able to lift and move up to 50 pounds
- Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus
- Noise level in the work environment is usually moderate
- Requires the ability to work at a computer and view a screen for extended periods of time
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We Make a Difference!
At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team.
Want to see what a day in the life at HI USA looks like? Follow us on TikTok!
Personal de Limpieza (Tiempo Completo) – HI USA Boston Hostel
¿Disfrutas crear espacios limpios y acogedores y ser parte de una comunidad global? Únete a Hostelling International USA en nuestro hostel en Boston, donde ayudarás a garantizar que viajeros de todo el mundo tengan una estancia cómoda y positiva.
Actualmente estamos contratando Miembros del Equipo de Limpieza de tiempo completo para apoyar las operaciones diarias y mantener altos estándares de limpieza en toda la propiedad. Este puesto requiere flexibilidad, incluyendo turnos variados, horarios de inicio desde las 4:00 a. m. y disponibilidad los fines de semana.
Información del Puesto:
Pago: $18.85 por hora
Horario: Este puesto requiere flexibilidad, incluyendo turnos variados, horarios de inicio desde las 4:00 a. m. y disponibilidad los fines de semana
Tipo de puesto: Tiempo completo
Beneficios: Seguro médico, dental y de visión, discapacidad, vacaciones, días por enfermedad, beneficios de transporte, Health Reimbursement Arrangement (HRA), Flexible Spending Accounts (FSA), plan de retiro 403(b) con aportación de la empresa y más (se aplican períodos de espera para nuevos empleados).
Por qué te encantará trabajar aquí:
Estancias gratuitas en hostels de HI USA (según disponibilidad)Acceso a descuentos en una amplia variedad de marcasCapacitación práctica y desarrollo profesionalOportunidades de crecimiento dentro de HI USAAmbiente de trabajo inclusivo y colaborativoLo que harás:
Preparar habitaciones, dormitorios y áreas comunes según los estándares de limpiezaLimpiar y desinfectar baños, incluyendo lavabos, inodoros y duchasBarrer, trapear y aspirar pisos en todo el hostelRealizar tareas de lavandería como lavar, doblar y reabastecer ropa de camaReemplazar sábanas, toallas y otros artículos según sea necesarioMantener la limpieza de la cocina, incluyendo lavar platos y utensiliosLimpiar el polvo de muebles, accesorios y superficies en áreas comunes y habitacionesRetirar basura y reciclaje diariamenteReportar necesidades de mantenimiento o reparaciónAyudar a monitorear y reabastecer suministros de limpiezaApoyar con tareas ligeras de mantenimiento cuando sea necesarioLo que buscamos:
Experiencia previa en limpieza en hotel o hostel preferida (6+ meses)Capacidad para trabajar de forma independiente y en equipoAtención al detalle y buenas habilidades de organización del tiempoExperiencia en servicio al cliente es una ventajaDiploma de escuela secundaria o equivalenteDisponibilidad para trabajar noches, fines de semana y días festivosRequisitos físicos:
Este puesto requiere estar de pie y caminar con frecuencia, así como el uso de manos y brazos. Puede requerirse ocasionalmente subir o mantener el equilibrio. Se debe poder levantar y mover hasta 50 libras. El entorno de trabajo generalmente tiene un nivel de ruido moderado.
Se pueden realizar adaptaciones razonables para permitir que personas con discapacidades desempeñen las funciones esenciales del puesto.
Sobre HI USA:
En HI USA, creemos que viajar tiene el poder de crear un mundo más comprensivo. Como organización sin fines de lucro, ofrecemos alojamiento accesible y experiencias significativas que conectan a personas de diferentes culturas.
Si te apasiona la hospitalidad y te interesa formar parte de una organización con propósito, nos encantaría conocerte.
¡Aplica hoy y únete a nuestro equipo!
Housekeeping Team Member (Part-Time) – HI USA Boston Hostel
Are you someone who enjoys creating clean, welcoming spaces and being part of a global community? Join Hostelling International USA at our Boston hostel, where you’ll help ensure travelers from around the world have a comfortable and positive stay.
We’re currently hiring Full Time Housekeeping Team Members to support daily operations and maintain high standards of cleanliness throughout the property. This role requires flexibility, including varied shifts, shift times between 6 am and 10 pm, and weekend availability.
Position Information:
Pay: $18.85 per hour
Schedule: This role requires flexibility, including varied shifts, and weekend availability.
Status: Part Time
Why You’ll Love Working Here:
Complimentary stays at HI USA hostels (based on availability)Access to discounts on a wide range of brandsHands-on training and developmentOpportunities to grow within HI USASupportive and inclusive team environmentWhat You’ll Do:
Prepare guest rooms, dormitories, and shared spaces to meet cleanliness standardsClean and sanitize bathrooms, including sinks, toilets, and showersSweep, mop, and vacuum floors throughout the hostelComplete laundry tasks such as washing, folding, and restocking linensReplace bed linens, towels, and other items as neededMaintain kitchen cleanliness, including washing dishes and utensilsDust furniture, fixtures, and surfaces in common areas and guest roomsRemove trash and recycling dailyReport maintenance or repair needs to managementHelp monitor and restock housekeeping suppliesSupport light maintenance or grounds tasks as neededWhat We’re Looking For:
Previous housekeeping experience in a hotel or hostel setting preferred (6+ months)Ability to work both independently and collaborativelyStrong attention to detail and time management skillsCustomer service experience is a plusHigh school diploma or equivalentAvailability to work evenings, weekends, and holidaysPhysical Requirements:
This role requires regular standing, walking, and use of hands and arms. Occasional climbing or balancing may be required. The ability to lift and move up to 50 pounds is necessary. The work environment typically has a moderate noise level.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
About HI USA:
At HI USA, we believe travel has the power to create a more understanding world. As a nonprofit organization, we provide affordable lodging and meaningful experiences that bring people together across cultures.
If you’re passionate about hospitality and enjoy being part of a mission-driven organization, we’d love to hear from you.
Apply today and join our team!
Read LessJoin Our Team as a Guest Service Associate at HI Chicago Hostel!
Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant Chicago hostel. We are currently accepting applications for a full time Guest Service Associate who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy.
Position Details:
Pay: $17.00 per hour (+$1 Overnight shift differential)
Type: Full Time, benefits eligible
Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).
Perks:
- Free stays at other HI USA hostels (subject to availability)
- Discounts on hundreds of brands
- On-the-job training
- Opportunities for growth within HI USA
- Friendly and inclusive work environment
Responsibilities:
- Welcome, register, orient, and supervise guests, providing group orientations mindful of cultural differences and language barriers.
- Take reservations by telephone, e-mail, or online efficiently and accurately.
- Conduct hostel tours and encourage guest feedback.
- Follow procedures to ensure the security and safety of the hostel, property, guests, and employees.
- Maintain all shift reports, logs, and daily paperwork accurately, including records of overnight fees, sales, and rentals.
- Perform laundry, cleaning, bookkeeping, food preparation, and other necessary tasks.
- Promote HI memberships and provide information about the hostel and local area to guests and visitors.
- Uphold the mission of HI USA: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling.”
- Represent HI USA and the hostel positively to guests, callers, and local officials.
- Provide overnight, on-call assistance in emergencies.
- Perform other duties or projects as assigned by hostel management.
Skills/Qualifications:
- High school diploma or GED
- Preferred: Customer service experience, hostelling experience, and the ability to speak a second language
- Excellent communication skills and ability to handle cash accurately
- Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies
- Ability to multi-task in a fast-paced environment and work independently or as part of a team
- Computer literacy (WINXP, MS Word, Excel, Outlook)
- Willingness to work evenings, weekends, and holidays as required
- Preferred: First aid and CPR certification (training can be provided)
Physical Requirements:
- Regularly required to sit, use hands and arms
- Frequently required to stand, walk, talk, and hear
- Occasionally required to climb or balance
- Must be able to lift and move up to 50 pounds
- Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus
- Noise level in the work environment is usually moderate
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We Make a Difference!
At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities.
If you're passionate about hospitality and creating memorable experiences, apply today to join our team!
Read Less
¡Únete a Nuestro Equipo como Asociado(a) de Limpieza en HI USA New York City Hostel!
¿Te gustaría interactuar con viajeros de todo el mundo y asegurar que tengan una estancia cómoda? Únete a HI USA en nuestro vibrante hostal en la ciudad de Nueva York, ubicado en el Upper West Side. Actualmente estamos aceptando solicitudes para Asociados(as) de Limpieza a tiempo completo que ayudarán a mantener un ambiente limpio y acogedor, mejorando la experiencia de nuestros huéspedes.
Si estás interesado(a) en un horario diferente, también contamos con puestos disponibles en turnos de mañana (AM) y tarde (PM) que podrían adaptarse mejor a tus necesidades.
Detalles del Puesto:Pago: $18.85 por hora (+$1 diferencial por turno nocturno)
Turnos: 4:00 PM – 12:30 AM y 12:00 AM – 8:30 AM; se requiere flexibilidad para trabajar ambos turnos.
Tipo: Tiempo completo, elegible para beneficios
Beneficios: Médico, dental, visión, discapacidad, vacaciones, licencia por enfermedad, plan 403(b) con aportación de la empresa y más (aplican períodos de espera para nuevos empleados).
Tiempo libre pagado
Estadías gratuitas en otros hostales HI USA (sujeto a disponibilidad)
Descuentos en cientos de marcas
Capacitación en el trabajo
Oportunidades de crecimiento dentro de HI USA
Ambiente laboral amigable e inclusivo
Responsabilidades:Limpiar y preparar habitaciones, dormitorios y baños según nuestros altos estándares
Trapear, aspirar y barrer pisos y áreas del hostal diariamente
Realizar tareas de lavandería: lavar, clasificar, doblar y reabastecer
Cambiar y lavar ropa de cama, cobijas y toallas según sea necesario
Lavar y guardar utensilios y platos de cocina
Limpiar y desinfectar lavabos, inodoros y duchas; reabastecer jabón y papel higiénico
Lavar ventanas y persianas cuando sea necesario
Quitar el polvo de superficies, muebles y accesorios en habitaciones y pasillos
Vaciar la basura y el reciclaje diariamente
Reportar artículos dañados a la gerencia
Ayudar a mantener el inventario de suministros de limpieza
Realizar mantenimiento ligero y tareas básicas de exteriores según sea necesario
Habilidades / Requisitos:Mínimo seis meses de experiencia en limpieza de hostales u hoteles (preferido)
Capacidad para trabajar de forma independiente y en equipo
Experiencia en servicio al cliente es una ventaja
Gran atención al detalle y capacidad para realizar múltiples tareas
Diploma de escuela secundaria o equivalente (GED)
Disponibilidad para trabajar noches, fines de semana y días festivos
Requisitos Físicos:Requiere sentarse y usar manos y brazos regularmente
Frecuentemente estar de pie, caminar, hablar y escuchar
Ocasionalmente subir o mantener el equilibrio
Capacidad para levantar y mover hasta 50 libras
Habilidades visuales necesarias: visión cercana, periférica, de color, percepción de profundidad y capacidad de enfocar
El nivel de ruido en el ambiente laboral es generalmente moderado
Se podrán realizar ajustes razonables para permitir que personas con discapacidades desempeñen las funciones esenciales del puesto.
¡Marcamos la Diferencia!En HI USA celebramos la diversidad y damos la bienvenida a personas de todos los orígenes. Como organización sin fines de lucro, ayudamos a las personas —especialmente a los jóvenes— a viajar con presupuesto limitado para fomentar una mayor comprensión del mundo y sus culturas a través de oportunidades de viaje accesibles.
Si te apasiona la hospitalidad y crear experiencias memorables, ¡postúlate hoy para unirte a nuestro equipo como Asociado(a) de Limpieza!
Would you love to interact with travelers from all around the world and ensure they have a comfortable stay? Join HI USA at our vibrant New York City hostel, located in the Upper West Side. We are currently accepting applications for a full time Housekeeping Associates who will help maintain our hostel's welcoming and clean environment, enhancing the guest experience.
Position Details:
Pay: $18.85 per hour
Shifts: 8:00 AM - 4:00 PM & 4:00 PM – 12:30 AM; flexibility to work both shifts required.
Type: Full-time, benefit-eligible
Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).
Perks:
- Paid time off
- Free stays at other HI USA hostels (subject to availability)
- Discounts on hundreds of brands
- On-the-job training
- Opportunities for growth within HI USA
- Friendly and inclusive work environment
Responsibilities:
- Clean and prepare guest rooms, dorms, and bathrooms to meet our high standards
- Mop, vacuum, and sweep floors and hostel grounds daily
- Perform laundry duties including washing, sorting, folding, and restocking
- Change and wash bed linens, bedspreads, blankets, and towels as needed
- Wash and store kitchen dishes and utensils
- Clean and disinfect sinks, toilets, and showers; restock soap and toilet paper
- Wash windows and window coverings as needed
- Dust all surfaces, furniture, and fixtures in rooms and hallways
- Empty trash and recycling bins daily
- Report any broken items to management
- Assist in maintaining housekeeping supply inventory
- Light maintenance and groundskeeping as needed
Skills/Qualifications:
- Minimum six months of hostel or hotel houskeeping experience preferred
- Ability to work independently and as part of a team
- Customer service experience is a plus
- Strong attention to detail and ability to multi-task
- High school diploma or GED
- Willingness to work evenings, weekends, and holidays
Physical Requirements:
- Regularly required to sit, use hands and arms
- Frequently required to stand, walk, talk, and hear
- Occasionally required to climb or balance
- Must be able to lift and move up to 50 pounds
- Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus
- Noise level in the work environment is usually moderate
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We Make a Difference!
At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Housekeeping Associate.
Want to see what a day in the life at HI USA looks like? Follow us on TikTok!
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