Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Relocation package available
Full company paid benefits with $0 employee-paid premiums. 401k match, 11 paid holidays
Responsible for the coordination and management of all shifts, working directly with the Lead Engineer(s) and or Night Lead Engineer(s) to keep the shifts balanced, coordinated, and on track with department goals and business requirements. Provides oversight and management of special projects and yard periods. Provides support and Mentorship to Engineering Manager(s) to grow them into respected, capable, and dependable problem solvers. Primary point of contact with vendors for daily operations and presents reports ready for final preparation and submission to the NPS, USCG, and other business Partners. Provides Director of Engineering and other Senior Management necessary updates on departmental status, goals, and efficiency, and presents available solutions and options to identified problems for group consideration and ultimate executive decisions. Involved with planning decisions under the guidance of the Director of Engineering and is able to present advanced and factory-level repair and maintenance options.
Shifts are 8 hours, have 4:30am starts or 10:45pm ends. Position requires open schedule including holidays and weekends
Duties and Responsibilities:Manages all daily operations of the department, including oversight of all Lead Engineer(s) and Night Engineering Manager(s).Responsible for meeting all contractual and business requirements, and making the final quality assurance checks before submission to the Director of Engineering and the Corporate Leadership Team.Act as a mentor to all Engineering Managers to guide their safety IQ and develop their growth as intelligent and protective members of the management team.Identify the need to perform and perform all JSA/JHAs to protect the safety of the employees.Manages workplans in concert with Lead and Night Engineering Manager(s) based on departmental goals and operational requirements. Guides other Engineering Managers in division of labor to execute workplan in a safe, effective, and efficient manner.Provides final quality assurance checks of all work, and guidance for corrective action, as needed. Performs JSAs and JHAs under the supervision of the Director of HSSQE and the Director of Engineering. Ensures all crew is working safely, per IIPP, and other safety plans, and in proper PPE when required.Maintain Lock out Tag Out standards (LOTO) / Comply with written Hazardous Control of the Release of Energy Plan.Directs workplan and division of labor as required to protect continuity of businesses and insure we meet all NPS contract requirements.Keeps vessels service ready.Primary point of contact for emergencies, providing on the ground support and guidance to respond and recover from any scenario. IProvides for audits and corrections of all department reports and recordkeeping and continuity of information between shifts.Responsible for the oversight and implementation of all safety systems Responds to all company emergencies as required by by business needs. Guides department through any crisis with calm and collected leadership, and re directs employees, equipment, and managers as needed to resolve and recover from any unforeseen issues.Manages vendors and crew during special projectsEnsures that all vessels exceed the minimum standards for the USCG and all Federal, State, and local safety standards.Maintains and coordinates repair of marine machinery and equipment for installation on vessels.Inspects marine equipment and machinery to draw up work requests and job specifications.Reviews work requests and prepares technical reports. Procures materials needed to repair marine equipment and machinery.Acts as liaisons between vessels' Captains and Engineers to ensure that schedules and budgets are maintained, and that vessels are operated safely and efficiently.Maintains records of engineering department activities, including expense records and details of equipment maintenance and repairs.Schedules machine overhauls and the servicing of electrical, heating, ventilation, refrigeration, water, and sewage systems.Supervises other engineers, maintenance personnel and crewmembers, and trains them for routine and emergency duties.Maintains all equipment to manufacturer's specifications.Writes and implements department policy including safety policy to protect employees, operations, business needed, and under the requirements of any applicable standards.Performs other duties as assigned. Other Duties and Responsibilities Designs and oversees testing, installation, and repair of marine apparatus and equipment, includingProviding and designing diagnostic actions, developing necessary designs and directing preparation of layouts and schematics, data analysis to determine feasibility of product proposalsCoordinates activities with regulatory bodies to ensure repairs and alterations are at minimum cost, consistent with safety.Investigates and observes tests on machinery and equipment for compliance with standards.Prepares plans, estimates, designs and construction schedules, and contract specifications, including any special provisions.Performs monitoring activities to ensure that vessels comply with international regulations and standards for life saving equipment and pollution preventatives.Follows all National Park Service directives and Alcatraz Island policies, to ensure all passengers, guests, and visitors to the Area have an Interpretive Experience. Requirements & Qualifications:Senior management experience, including scheduling, staffing, performance management, and disciplinary processesProven project management skills with the ability to oversee concurrent workstreams and special projectsContract compliance and regulatory experience, including familiarity with federal, state, and local labor and safety requirementsInventory management experience with demonstrated ability to maintain accurate records and reportingStrong vendor coordination skills, including management of contractors during shipyard periods and special projectsAdvanced computer proficiency, including engineering management programs and documentation platformsValid California Driver's License with a clean driving record; open availability including early mornings, evenings, and weekendsEngineering experience with demonstrated hands-on knowledge of marine machinery, propulsion systems, and vessel operationsExperience maintaining compliance with USCG regulations and federal, state, and local maritime safety standardsProven ability to perform and supervise JSA/JHA processes and implement effective hazard controlsExperience with LOTO/Hazardous Energy Control procedures and workplace safety systems including IIPP complianceAbility to evaluate marine equipment operability and make service-ready determinations for vessels and componentsExperience preparing technical reports, work specifications, and regulatory submissions for agencies including the USCG and NPSPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
#AlcatrazCityCruises
#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
While using excellent customer service skills, this position simultaneously ensures the security and safety of employees and guests and maintains crowd control. The Security/Safety agent is the predominant presence in the Landing area and has the responsibility to represent the company and provide the highest degree of customer service in all situations and interactions with both the guest and non-guest public. The Security/Safety agent is the first responder to all incidences and emergency situations on the landing and as needed on the vessels. In addition, ensures the safe and efficient movement of cars, shuttles and buses in and out of company parking lot.
Duties and Responsibilities:To ensure safety and security for guests and employees, assesses behavior, identifies suspicious activity and potential threats and responds according to standards set forth by management.Ensures cars using parking lot have authority to do so. Provides parking information for guests who need to park.Communicates drop off and pick up policy with bus drivers transporting groups.Helps queue guests into various lines, e.g., tickets, scanners, photos, gate.Provides reports as requested by management, such as daily shift logs, incident reports.Following a schedule or at management’s direction, rotates among various stations including patrolling the landing, outside and inside.Answer questions posed by guests.Additional job duties as assigned.Requirements & Qualifications:1 year Customer Service Experience RequiredSecurity Card/ Certification PreferredTWIC – Transportation Works Identification Card required, or ability to obtainSecurity, Law Enforcement and/or Military Experience PreferredExcellent Writing, including Report Writing, Skills PreferredOpen schedule and ability to work any assigned schedule, including holidays and weekendsAbility to work a shift that may start as early at 7:00 am or end as late as 12:00 am. Shifts are 8 hours.#AlcatrazCityCruises
#HB2
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The successful Galley (Kitchen) Supervisor, in conjunction with other Back of House management, participates in managing back-of-the-house cruise execution to ensure consistently high levels of quality, service and guest sanitation, satisfaction while maintaining a high level of profitability.
Duties and Responsibilities:
Cruise Execution:
Act as the on-duty galley kitchen manager for cruises and manage the kitchen crew to ensure adherence to company standards and procedures. Maintain continuous communication with the back of the house and restaurant management regarding staff and operations. Ensure that all staff consistently follow and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation. Maintain close liaison between the kitchen and other departments including the front-of-the houseKitchen Team Management:
Participate in recruiting and training of all new kitchen crew. Provide input to the Kitchen Management- Sous Chef, Chef and Executive Chef about the development/career growth plans for each member. Recommend to the Kitchen Management- Sous Chef, Chef and Executive Chef the promotion of each member Develop positive working relationships and strong teamwork. Resolve guest service issues, in conjunction with the on-duty Restaurant Manager, utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention.Other:
Participate in operation task forces as requested. Additional job duties assigned.Other Duties and Responsibilities
Additional job duties as assigned.Requirements & Qualifications:
High school diploma or equivalent required Proven experience as a Kitchen Manager or similar role in a high-volume culinary establishment. Minimum of two (2) years of total kitchen experience One (1) year of kitchen staff management experience preferred. Minimum two (2) years formal culinary training OR equivalent kitchen work experience in a full-service/banquet, high volume environment SERV Safe Certified Strong leadership, communication, and organizational skills. Knowledge of health department sanitations codes & requirements Ability to thrive in a fast-paced, high-pressure environment. Excellent interpersonal skills with the ability to work well with a variety of personalities and under pressure. Must be able to work in a kitchen environment that may involve exposure to extreme heat or cold. Required to lift and move heavy items such as cases of provisions and large containers of prepared foods. Will be required to be available for work on all major holidays Must meet minimum state age requirements#CityCruisesUS
#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
As a prep cook, you will prepare food for our events, including cutting, chopping, peeling, etc. and plating food for buffet presentation. You will also assist with processing deliveries and will maintain safe and sanitary work stations at all times. You will also work with the team to ensure safety and sanitation standards are met throughout the galley. This is an excellent opportunity to learn basic cooking skills and progress into other positions.
Duties and Responsibilities:Assist in stocking products from deliveries, maintaining proper rotation and storageFollow food production guidelines, preparing food in the allotted time frameMaintain safe and sanitary food standardsLabel, date and initial all prepared and stored food productsMonitor all work areas consistently throughout shiftClean and organize food and pan storage dailyReport any tools / equipment in need of repair or replacementAdditional job duties assignedRequirements & Qualifications:Minimum Qualifications:
1 to 2 years kitchen prep experienceKnowledge of health sanitation codesCalifornia Food Handlers certificateAble to obtain TWIC and MMC certificationMust be able to understand and communicate with English speaking crewGrooming:
All crew members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).Physical Demands:
Ability to bend, rotate and reach frequentlyAscending/descending stairs or ladders safelyAbility to maneuver through/in/around small and/or confined areas within the vessel Must be able to maintain both static and dynamic standing balance to complete various duties associated with job Must be capable of performing emergency duties as listed in the vessel’s station billWork Environment:
Office environment, stairs available. Work is administrative in nature. The majority of work is performed in a Marine environment in both indoor and outdoor conditions with exposure to various temperatures and weather conditions, along with a moderate to loud noise level.#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The Dock Attendant works under the supervision of the Dock Supervisor. Dock Attendant works in coordination with the marine crew to ensure the safety of passengers boarding/de-boarding at the dock. Dock Attendant provide passengers with safe, secure, and hospitable guest service at all times.
We are seeking talented, service-minded individuals who are committed to absolute guest satisfaction in a fun environment. Candidates must be 18 years old, professional, dependable, enthusiastic, friendly and work alone effectively. Ideal candidate must also be able to handle crowds in a calm and professional manner. Customer service and cash handling experience is preferred.
Duties and Responsibilities:Assists guests and answers questions in regards to the port.Handling lines thrown from the vessels to the dock.Assisting Vessel Crew with pulling the gangway on and off each vessel.Assisting guests on and off the vessel.Properly inform guests how to safely board and disembark the gangway/vessel.Follow instructions from the vessel crew and dock supervisors.Fill out passenger log sheets, when applicable.Requirements & Qualifications:Preference given to those who have maritime and customer service experience. Outstanding guest service personality is a must. Ability to interact with individuals at all levels in a pleasant and professional manner. Ability to work well under pressure and handle emergency response. We are a quality hospitality organization that serves the public year round. Working weekends and holidays may be required. Regular attendance in conformance with the standards, which may be established by Cruises from time to time, is essential to the successful performance of this position. Crewmembers with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Dock Attendant Position consists of greeting guests and selling tickets at one of the eight different stops in Marina del Rey harbor. The service runs from June 19th through Labor Day. Operating hours are Friday and Saturday from 11:00am to 11:00pm and Sundays from 11:00am to 9:00pm. We also operate on 4th of July from 11:00am to 11:00pm and Labor Day from 11:00am to 9:00pm. Days will be split into two shifts. To apply you MUST BE AVAILABLE DURING ALL OF THESE TIMES AND DATES. Additional operation dates on Fridays in September and October 24th and 25th for Halloween also available. All positions require pre-employment, and random drug testing as required by the United States Coast Guard. Candidates will also have to pass a pre-employment background check and Live Scan.#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The successful Bartender mixes high-quality beverages, provides prompt and consistent service at guest and service bars, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
Duties and Responsibilities:Provide exceptional hospitality to guests and coworkers as prescribed in Our RESPECT Service System.Accurately follow recipes for all beverages; must have thorough knowledge of all beverage offerings and prices.Provide prompt and consistent bar service to guests and servers throughout the cruise.Set up and break down bar - stock and restock bar according to prescribed par specifications, clean bar thoroughly in accordance with standard operating procedures.Maintain the cleanliness and safety of the bar and all common areas and service stations, clean glasses, utensils, bar equipment, bar tops, refrigerators, and all other equipment and work areas.Accurately charge guests for onboard purchases; enter order into the point-of-sale system, collect payment and return all change.Provide information to guests including beverage and food menu descriptions, entertainment options, cruise routes and points of interest.Additional job duties assigned.Requirements & Qualifications:High School Diploma (or GED or High School Equivalence Certificate) required.At least one (1) year of previous bartending experience is required.Must have comprehensive knowledge of beverage recipes.Strong customer service, organization, and interpersonal skills.Maintain a high level of organization, detailed oriented and meet deadlines.Handle multiple tasks/projects at one time.Establish and maintain effective working relationships as required by job responsibility.Listen effectively, assess the situation, determine relevant issues, & suggest solutions.Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.Must be able to effectively understand and convey written and verbal information to coworkers and guests.Maintain uniform and personal grooming in compliance with appearance standards.Will be required to be available for work nights, weekends and on all major holidays.#CityCruisesUS
#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The Qualified Member of the Engineering Department (QMED) holds an MMD with an appropriate QMED or Assistant Engineer’s rating. You will work directly with the Chief Engineer.
Duties and Responsibilities:Start, monitor and maintain all machineryAssist Chief Engineer in all aspectsHandle mooring linesParticipate in Safety and Security drills and all as required on WQSBEnforce crew and passenger safetyStand engine watches as requiredBe trained in use of fixed fire suppression systemsQMED is assigned an IBA“Security Officer” trainingFill and pump fluids as needed.Switch from Shore Power to Generator and backAssist other departments as requestedKnow procedures and plans for fueling and spill preventionAdditional job duties assignedRequirements & Qualifications:TSA TWIC First Aid/CPR USCG MMD with QMED rating USCG Assistant Engineer’s License with appropriate horsepower and route ratings desired Additional ratings recommended; Lifeboat, Firefighting, STCW High School or equivalency Two years qualified engine room experience#HB1 #CityCruises
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The successful Account Manager will establish Alcatraz Cruises as the iconic San Francisco experience.
They thrive in a fast-paced environment, take initiative, and is driven to identify new business opportunities and exceed sales goals. They possess strong communication and interpersonal skills, are confident engaging with diverse clients and partners, and demonstrate a solutions-oriented mindset. The right person is organized, adaptable, and collaborative, with the ability to manage multiple priorities while maintaining a positive and professional attitude. A commitment to teamwork, accountability, and delivering results is essential. Pay Structure: Base Rate + Commission
Duties and Responsibilities:
Sales Focus:
Develops a comprehensive knowledge of the client and market needs, supported by regularly visiting the clients and setting up face-to-face appointments.Generates leads, primarily by using high closing rate techniques such as client appointments and networking through current customers for lead generation.Identifies and converts prospects to clients by using proven sales processes and approaches.Regularly attends networking events and other in-person industry events to learn more about their market.Identifies customer needs and uses in-depth product knowledge to prepare winning proposals.Convincingly presents proposals in-person during site inspections and face to face meetings.Handles objections and solves customer problems, through active listening techniques and by regularly consulting with sales leadership.Establishes relationships with associations and business organizations (e.g. Convention & Visitors Bureau, Department of Education, Tour Operators, etc) by regularly visiting these extensions of our sales team and gaining referrals in the process.Administrative:
Ability to effectively plan out a schedule for the week, with a focus on closing revenue and executing out of office sales activities including client visits, networking events, ship tours and boarding client events.Uses Salesforce (CRM software) to effectively plan and manage the activities in the assigned markets and totrack productivity of these sales activities.Uses Anchor (reservation software) to accurately book orders and to create curated proposals.Maintains proper personal organization; manages time well, sets appropriate work priorities, and maintains accurate records.Works with the Sales Admin to collect payments; maintains accounts receivable within ageing guidelines.Customer Service:
Ensures prompt responses to client inquiries, with a goal of getting a quote to the client within 24 hours.Ensure complete and accurate product details are communicated to the operations team to ensure proper execution of product promised.Follows up with customer within 24 hours after the cruise to further develop the account, while thanking the client for their business, asking for a survey to be completed and if possible, obtaining referrals from the client.Works with Operational leaders to resolve all customer issues, while making sure that high priority issues are handled in-person.Other:
Attending applicable meetings as designated or necessary.Other duties as assigned by operations leaders.Requirements & Qualifications:A minimum of 5 years total sales experience consisting of at least 1-year outbound telephone sales experience.Bachelor’s degree preferred in related field or related experience.Tourism hospitality experience required.Proficient with Microsoft office products as well as CRM software.Analytical skills required to identify and exploit selling opportunities and large scale partnerships.Proposal writing is required, must communicate effectively in written form.Establish and maintain effective working relationships as required by job responsibility.Must have the ability to persuade and influence people.Must have proven leadership skills.Must be able to listen effectively, assess the situation, determine relevant issues, identify solutions, and gain consensus.#AlcatrazCityCruises
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pay Structure: Base Rate + Commissions
#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
A Cook will prepare food for our events, including cutting, chopping, peeling, etc. and plating Food. You will also assist with processing deliveries and will always maintain safe and sanitary workstations.
Duties and Responsibilities:Prepare all food items using prep lists and standard recipes.Follows proper food handling procedures.Maintains accurate rotation of food to assure top quality and freshness.Manages leftover foods correctly; cover, label, date, and accurately store according to company standards.Maintains clean and orderly refrigerators and work areas.Ensures stations are cleaned, sanitized, and organized at the end of the shift (including cleaning of kitchen equipment).Maintains a safe and sanitary work environment that conforms to all food safety standards and regulations.Follows safety policies and accident reporting procedures.Additional Job duties as assigned.Requirements & Qualifications:At least one (1) year previous kitchen experience is preferred.High school diploma or equivalent preferred.Will work for extended periods without sitting.The nature of the work may be strenuous, and the work environment may be warm.Required to lift and move heavy items such as cases of provisions and large containers of prepared foods.Strong customer service, organization, and interpersonal skills.Maintain a high level of organization, detailed oriented and meet deadlines.Handle multiple tasks/projects at one time.Establish and maintain effective working relationships as required by job responsibility.Listen effectively, assess the situation, determine relevant issues, & suggest solutions.Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.Must be able to effectively understand and convey written and verbal information to coworkers and guests.Maintain uniform and personal grooming in compliance with appearance standards.Will be required to be available for work nights, weekends and on all major holidays.#CityCruises #HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The successful Engineer will be a hands-on team member at all levels of the Engineering department’s scope. Responsible for all aspects and phases of engineering projects from start to finish. Includes formulating likely hypothesis, controlling variables, designing tests, gathering data, recommending options, and seeing it through to the end. Expected to show leadership within the department and demonstrate a calm and positive reaction to all engineering challenges. Must be able to independently fabricate new parts and solutions from scratch. Checks and verifies work of team to ensure completion to company and industry standards. Company-paid benefits with $0 employee premium.
Duties and Responsibilities:Mastery of all duties & responsibilities of the Marine Mechanic position. Able to lead and perform all diesel engine repairs across the company and fleet. Ability to recommend and install new systems and novel solutions.Repair and replace all pilothouse electronics. Diagnose and repair vessel media systems as well. Serves as liaison between company & outside contractors. Works side by side to complete repairs. Rebuild and maintain all company pump and pump systems, alignment & coupling included. Working knowledge of all industry standard engineering tools and techniques. OEM-level craftsmanship of parts and system design. Project management. Time management. Decision making. Reporting accurately and completely on project and problems. Mentoring Marine Mechanics on knowledge and workmanship and ensuring projects resolved quickly and smoothly.Mastery of all Hybrid Propulsion Systems Competent electrical troubleshooting and repair. Familiarity with all department engineering needs including Alcatraz Island, Pier 33, Yard Periods, Special Projects, etc. Interprets Laboratory test data, reports summarized results or issues to management. Ensure completion of all logs and tasks in a reliable and accurate manner. Learns new skills and information as needed to problem solve. Seeks guidance or assistance when necessary. Organizes workload in a reliable & effective manner. Maintains tools & workspace in a clean and operational state. Performs maintenance on tools when applicable. Mastery of pipe, pipefitting, and fluid control systems. Ensures all engineering systems stay on or ahead of best practices maintenance schedules. Additional job duties as assigned.Requirements & Qualifications:2 years of Industry Experience.Functional understanding of electricity and the relevant safe industry practices for working around it.HAZWOPER certificate (40 hours)Forklift CertificationCPR & First Aid CertificationWelding, Brazing, Soldering, metal work experience.#AlcatrazCityCruises
#HB1
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read Less