The Front Desk Receptionist plays a crucial role in ensuring the smooth operation of our medical office by providing exceptional customer service to patients, visitors, and staff. They are responsible for managing the front desk activities, including greeting patients, scheduling appointments, answering phone calls, verifying insurance information, and handling administrative tasks as needed. The ideal candidate should have excellent communication and organizational skills, be detail-oriented, and have a strong ability to multitask in a fast-paced environment.
Responsibilities:
1. Greet patients and visitors in a courteous and professional manner.
2. Manage incoming calls and inquiries, redirecting them as necessary.
3. Schedule appointments for patients, ensuring accuracy and efficiency.
4. Maintain patient records and ensure confidentiality of all sensitive information.
5. Assist with patient registration and check-in process.
6. Handle incoming and outgoing mail and emails.
7. Maintain cleanliness and organization of the front desk area.
8. Assist with administrative tasks such as filing, scanning, and data entry.
9. Collaborate with other staff members to ensure smooth workflow and patient satisfaction.
10. Adhere to all office policies and procedures, including HIPAA regulations.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a medical office or customer service role preferred.
- Proficiency in computer skills, including MS Office (Word, Excel, Outlook).
- Bilingual (English/Spanish)
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to maintain confidentiality and professionalism at all times.
- Familiarity with medical terminology and insurance procedures is a plus.
- Willingness to learn and adapt to new technologies and office procedures.
This job description outlines the primary duties and qualifications for the Front Desk Receptionist position at our medical office. Additional responsibilities may be assigned as needed by the Office Manager or Administrative Supervisor.
Company DescriptionHope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably.Company DescriptionHope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably. Read LessThe Front Desk Receptionist plays a crucial role in ensuring the smooth operation of our medical office by providing exceptional customer service to patients, visitors, and staff. They are responsible for managing the front desk activities, including greeting patients, scheduling appointments, answering phone calls, verifying insurance information, and handling administrative tasks as needed. The ideal candidate should have excellent communication and organizational skills, be detail-oriented, and have a strong ability to multitask in a fast-paced environment.
Responsibilities:
1. Greet patients and visitors in a courteous and professional manner.
2. Manage incoming calls and inquiries, redirecting them as necessary.
3. Schedule appointments for patients, ensuring accuracy and efficiency.
4. Maintain patient records and ensure confidentiality of all sensitive information.
5. Assist with patient registration and check-in process.
6. Handle incoming and outgoing mail and emails.
7. Maintain cleanliness and organization of the front desk area.
8. Assist with administrative tasks such as filing, scanning, and data entry.
9. Collaborate with other staff members to ensure smooth workflow and patient satisfaction.
10. Adhere to all office policies and procedures, including HIPAA regulations.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a medical office or customer service role preferred.
- Proficiency in computer skills, including MS Office (Word, Excel, Outlook).
- Bilingual (English/Spanish)
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to maintain confidentiality and professionalism at all times.
- Familiarity with medical terminology and insurance procedures is a plus.
- Willingness to learn and adapt to new technologies and office procedures.
This job description outlines the primary duties and qualifications for the Front Desk Receptionist position at our medical office. Additional responsibilities may be assigned as needed by the Office Manager or Administrative Supervisor.
Company DescriptionHope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably.Company DescriptionHope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably. Read LessThe Front Desk Receptionist plays a crucial role in ensuring the smooth operation of our medical office by providing exceptional customer service to patients, visitors, and staff. They are responsible for managing the front desk activities, including greeting patients, scheduling appointments, answering phone calls, verifying insurance information, and handling administrative tasks as needed. The ideal candidate should have excellent communication and organizational skills, be detail-oriented, and have a strong ability to multitask in a fast-paced environment.
Responsibilities:
1. Greet patients and visitors in a courteous and professional manner.
2. Manage incoming calls and inquiries, redirecting them as necessary.
3. Schedule appointments for patients, ensuring accuracy and efficiency.
4. Maintain patient records and ensure confidentiality of all sensitive information.
5. Assist with patient registration and check-in process.
6. Handle incoming and outgoing mail and emails.
7. Maintain cleanliness and organization of the front desk area.
8. Assist with administrative tasks such as filing, scanning, and data entry.
9. Collaborate with other staff members to ensure smooth workflow and patient satisfaction.
10. Adhere to all office policies and procedures, including HIPAA regulations.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a medical office or customer service role preferred.
- Proficiency in computer skills, including MS Office (Word, Excel, Outlook).
- Bilingual (English/Spanish)
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to maintain confidentiality and professionalism at all times.
- Familiarity with medical terminology and insurance procedures is a plus.
- Willingness to learn and adapt to new technologies and office procedures.
This job description outlines the primary duties and qualifications for the Front Desk Receptionist position at our medical office. Additional responsibilities may be assigned as needed by the Office Manager or Administrative Supervisor.
Company DescriptionHope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably.Company DescriptionHope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably. Read LessHope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond.
We are seeking a Chief Revenue Officer to own the full lifecycle of revenue operations across all of our locations and entities. This is a senior leadership role reporting directly to the CEO and CFO.
What you will do:
Manage end-to-end insurance claim submissions across all Hope Neurological locations, including VNG, surgical, and multi-state entitiesMaintain detailed revenue tracking logs by visit type and entity; follow up on outstanding payments and remittancesOversee billing staff work for accuracy; resolve billing errors and communicate directly with providers on correctionsAdminister the Silicon Mesa EHR system, including deletion access, payer setup, and data integrityProcess and pay all invoices across locations via ACH, check, and online portalsHandle all incoming mail, check deposits, and weekly FedEx coordinationManage 20 to 30 or more emails daily covering billing, records, and vendor communicationsParticipate in weekly ICS billing and reconciliation meetingsWhat we are looking for:
7+ years of experience in healthcare revenue cycle, billing, or financial administration5+ years specifically within the healthcare industryExperience managing billing operations across multiple entities or locationsHands-on EHR or practice management system experience at an admin levelStrong attention to detail and ability to manage concurrent workflows under deadlineValid driver's license; ability to perform recurring local errands (bank, post office, FedEx)Availability for occasional evening and weekend processing as neededCompany DescriptionHope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably.Company DescriptionHope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably. Read LessHope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond.
We are seeking a Chief Revenue Officer to own the full lifecycle of revenue operations across all of our locations and entities. This is a senior leadership role reporting directly to the CEO and CFO.
What you will do:
Manage end-to-end insurance claim submissions across all Hope Neurological locations, including VNG, surgical, and multi-state entitiesMaintain detailed revenue tracking logs by visit type and entity; follow up on outstanding payments and remittancesOversee billing staff work for accuracy; resolve billing errors and communicate directly with providers on correctionsAdminister the Silicon Mesa EHR system, including deletion access, payer setup, and data integrityProcess and pay all invoices across locations via ACH, check, and online portalsHandle all incoming mail, check deposits, and weekly FedEx coordinationManage 20 to 30 or more emails daily covering billing, records, and vendor communicationsParticipate in weekly ICS billing and reconciliation meetingsWhat we are looking for:
7+ years of experience in healthcare revenue cycle, billing, or financial administration5+ years specifically within the healthcare industryExperience managing billing operations across multiple entities or locationsHands-on EHR or practice management system experience at an admin levelStrong attention to detail and ability to manage concurrent workflows under deadlineValid driver's license; ability to perform recurring local errands (bank, post office, FedEx)Availability for occasional evening and weekend processing as neededCompany DescriptionHope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably.Company DescriptionHope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably. Read LessPosition Summary
The Medical Assistant (MA) plays a critical role in supporting providers and ensuring efficient
patient flow, accurate documentation, proper order generation, and compliance with firm-specific
and funding requirements. This role requires strong attention to detail, proactive communication,
and the ability to manage clinical and administrative responsibilities in a fast-paced personal injury
neurology environment. The primary goal of this position is to assist the provider and team in
ensuring patients are properly evaluated, orders are accurately placed, documentation is complete,
and follow-up care is coordinated without gaps.
Core Responsibilities
• Print and review the provider’s schedule daily
• Confirm appointments and document outcomes in chart
• Update no-show spreadsheet daily
• Ensure all paperwork and test results are uploaded into the chart
• Open appropriate visit notes (Initial vs. Follow-Up)
• Verify patient demographics and take vitals
• Initiate the HPI for scheduled patients
• Enter appropriate diagnosis codes based on provider documentation
• Clean exam rooms after each visit
• Send End-of-Day (EOD) report to case managers and copy provider
• Schedule follow-ups 2 weeks post MRI/VNG
• Clearly document discharges in the chart
Order & Referral Management
• Generate imaging and referral orders accurately
• Use supervising physician signature when required
• Enter correct diagnosis codes based on provider documentation
• Follow firm-specific MRI and VNG scheduling requirements
• Route all funding and Workers Comp recommendations through Case Management
• Document in chart where all orders were sent
Required Qualifications
• High School Diploma or equivalent
• Medical Assistant certification preferred (CMA, RMA, CCMA)
• Experience in personal injury or neurology preferred
• Proficiency with Electronic Health Records (EHR) systems
• Strong understanding of medical terminology
• Knowledge of ICD-10 coding basics
capacity
• Maintain accurate documentation
• Prevent treatment gaps
• Ensure proper order placement
• Support provider efficiency
• Maintain chart integrity and HIPAA compliance
• Submit daily EOD reports
• Support clinic growth and testing capacity
Company DescriptionHope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably.Company DescriptionHope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably. Read LessPosition Summary
The Medical Assistant (MA) plays a critical role in supporting providers and ensuring efficient
patient flow, accurate documentation, proper order generation, and compliance with firm-specific
and funding requirements. This role requires strong attention to detail, proactive communication,
and the ability to manage clinical and administrative responsibilities in a fast-paced personal injury
neurology environment. The primary goal of this position is to assist the provider and team in
ensuring patients are properly evaluated, orders are accurately placed, documentation is complete,
and follow-up care is coordinated without gaps.
Core Responsibilities
• Print and review the provider’s schedule daily
• Confirm appointments and document outcomes in chart
• Update no-show spreadsheet daily
• Ensure all paperwork and test results are uploaded into the chart
• Open appropriate visit notes (Initial vs. Follow-Up)
• Verify patient demographics and take vitals
• Initiate the HPI for scheduled patients
• Enter appropriate diagnosis codes based on provider documentation
• Clean exam rooms after each visit
• Send End-of-Day (EOD) report to case managers and copy provider
• Schedule follow-ups 2 weeks post MRI/VNG
• Clearly document discharges in the chart
Order & Referral Management
• Generate imaging and referral orders accurately
• Use supervising physician signature when required
• Enter correct diagnosis codes based on provider documentation
• Follow firm-specific MRI and VNG scheduling requirements
• Route all funding and Workers Comp recommendations through Case Management
• Document in chart where all orders were sent
Required Qualifications
• High School Diploma or equivalent
• Medical Assistant certification preferred (CMA, RMA, CCMA)
• Experience in personal injury or neurology preferred
• Proficiency with Electronic Health Records (EHR) systems
• Strong understanding of medical terminology
• Knowledge of ICD-10 coding basics
capacity
• Maintain accurate documentation
• Prevent treatment gaps
• Ensure proper order placement
• Support provider efficiency
• Maintain chart integrity and HIPAA compliance
• Submit daily EOD reports
• Support clinic growth and testing capacity
Company DescriptionHope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably.Company DescriptionHope Neurological & Medical Services is a growing, multi-state healthcare organization delivering specialized neurological and medical care across Georgia, New Mexico, Arizona, and beyond. With a Surgery Center and multiple clinic locations, we are committed to providing exceptional patient outcomes through operational excellence, clinical integrity, and a culture built on accountability and compassion. As we continue to expand into new markets, we are investing in the infrastructure and leadership to scale sustainably. Read Less