Job Title Facilitates communication between the patient and the provider during patient care, prepares the patient for visit with the provider, completes tasks associated with Company initiatives, maintains exam room standards, monitors biohazard and sharps containers, assists the provider in preparing patient prescriptions and completing medical and patient forms, retrieves and responds to voicemails, prepares patient electronic charts, verifies testing results, scans clinical documents, prints clinic schedules, ensures patient education, manages EMR desktops, acts as PTO Buddy, creates and promotes a positive patient experience, maintains HIPAA compliant environment, maintains clean workspace. Education High school diploma/GED, Graduation from an accredited Medical Assistant training program as defined by state regulations. Experience 7-10 years of experience in orthopedics, spine surgery, or pain management is preferred. In lieu of experience the employee must have the following training and/or experience: Graduated from a formal training program, and have the CMA certificate with at least 7 years experience as a medical assistant; OR, Is a licensed LPN with 5-7 years of experience and have the CMA certificate; OR, Is grandfathered in as defined by State regulation and has at least 5-7 years of continuous experience and has the CMA certificate. Requirements The employee must pass the MA competency exam within the first six months of employment. Medical Assistant certificate of completion from an accredited program or LPN license Active Medical Assistant Certification is required. Active Medical Assistant certification such as Registered Medical Assistant (RMA) with proof of current membership from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) with proof of current membership from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) with proof of current membership from National Health Career Association (NHA) (Test administered after 7/1/2017 only) or National Certified Medical Assistant (NCMA) with proof of current membership from National Certified Competency Testing (NCCT). Or per State regulations Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR, and scheduling software. Certification or additional training must meet the requirements for Meaningful use. BLS certification required. Knowledge Specialty knowledge of the health care field including but not limited to CME, courses, or certifications. Specialty knowledge of patient care in a clinic. Specialty knowledge of back-office skills. Specialty knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures. Skills Requires strong computer skills, including the ability to work with medical software. Requires exceptional interpersonal and communication skills. Specialty skills in a clinical area such as orthopedics, neurosurgery, pain management, casting, bracing, and procedures Professionalism when interacting with providers, co-workers, patients, family members, and the public. Ability to problem-solve. Time management skills. Ability to adapt to change. Abilities Requires the ability to manage multiple changing priorities in an effective and organized fashion. Ability to project a pleasant and professional image as a HOPCO employee both at work and on Social Media. Ability to plan, prioritize and complete delegated work assignments. Ability to demonstrate compassion when dealing with patients and family members. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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