Join Our Award-Winning Team as a Mortgage Loan Officer with Hoosier Hills Credit Union!
Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025, for the third consecutive year!
Are you a relationship-driven mortgage professional passionate about helping Members achieve brighter financial futures? Do you thrive on delivering outstanding service, building trusted partnerships, and creating tailored lending solutions? If so, we'd love to meet you!
We're seeking a knowledgeable and service-oriented Mortgage Loan Officer (MLO) to join our growing Mortgage Services team. In this role, you'll help Members reach their homeownership and financial goals by providing expert mortgage guidance, strong relationship-building, and exceptional service.
What We Offer:
Competitive Salary: $33.11 - $36.79 per hour along with a competitive bonus plan. Comprehensive Benefits Package: Health insurance, retirement plans, paid time off, incentive plans and more. Impactful Work: To empower brighter financial futures and strengthen communities through extraordinary service and genuine connection, one Member at a time. Supportive Environment: Collaborate with a team that values your contributions and supports your professional growth. A Rewarding Career: Make a difference in the lives of Members and the communities we serve. Work Environment: This position is based on-site in Ellettsville, IN. Following the completion of your initial onboarding and training, you will have the flexibility to work remotely 1 to 2 days per week as part of our hybrid work model depending on performance and operational requirements. In addition, this position does require travel to the surrounding counties for HHCU and Member needs.Opportunity Overview:
As a Mortgage Loan Officer, you'll serve as a trusted advisor to Members, Team Members and community partners in identifying needs, recommending solutions, and guiding Members through the mortgage process with clarity and confidence. You'll maintain a strong pipeline, deliver exceptional service, and help drive revenue.
What You'll Do:
Mission-Driven Service
Deliver outstanding service that aligns with HHCU's mission and service promises. Act in the best interest of Members, clarifying financial needs and recommending appropriate solutions. Build strong, trust-based relationships that deepen Member satisfaction and loyalty. Take ownership of Member requests, ensuring timely and accurate outcomes.Member & Business Focus
Leverage mortgage expertise to uncover financial needs and recommend loan products. Serve as a resource on HHCU mortgage products and collaborate to drive referrals and growth. Maintain awareness of market trends and ensure alignment with policy and sound credit practices. Manage a strong lending pipeline and consistently work toward sales and service expectations.Technical Excellence
Conduct comprehensive Member interviews and gather accurate loan information. Understand and apply underwriting guidelines for HHCU, secondary market, and government products. Communicate proactively with Members, Realtors, and internal Team Members throughout the loan process. Verify accuracy of disclosures, conditions, appraisals, and title work; participate in closings when needed. Provide financial guidance in areas such as credit, consolidation, and payment options Complete all required BSA/AML and regulatory training.Teamwork & Collaboration
Maintain open communication with leaders and Team Members, providing timely updates and escalations. Contribute ideas to improve processes, drive revenue, and enhance Member value. Participate in continual learning, HHCU events, and community partnerships. Build strong working relationships with realtors, builders, and local business partners.
What We're Looking For:
Education Background: High school diploma or equivalent. Relevant Experience: Minimum 2 years of mortgage lending experience with regular Member interaction. Knowledge: Proven knowledge of residential mortgage products, lending regulations, underwriting, credit analysis, and financial documentation. Communications: Strong communication skills, problem-solving ability, and a Member-service mindset. Professionalism: Ability to build positive relationships with Members, Team Members, leadership, and business partners. Certifications: Must complete NMLS registration and comply with SAFE Act requirements.
Apply Today!
If you're passionate about helping Members achieve homeownership and financial well-being-and you thrive in a collaborative, service-focused environment-we invite you to apply today!
Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.
PM19
Compensation details: 33.11-36.79 Hourly Wage
PI5b037e16bbcf-7144
Read LessJoin Our Award-Winning Team as a Member Experience Consumer Trainer.
Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025, for the third consecutive year!
We are seeking a Member Experience Consumer Trainer-a dynamic, relationship-driven professional who is excited to develop, mentor, and elevate our Member facing teams across our service centers.
What We Offer:
Competitive Salary: $58,985 - $78,647 per year, commensurate with experience. Comprehensive Benefits Package: Health insurance, retirement plans, paid time off, and more. Impactful Work: To empower brighter financial futures and strengthen communities through extraordinary service and genuine connection, one Member at a time. Supportive Environment: Collaborate with a team that values your contributions and supports your professional growth. Growth Opportunities: Advance your career within a dynamic and rewarding industry. A Rewarding Career: Make a difference in the lives of members and the communities we serve. Work Environment: This position is based on-site in one of our Service Centers. Following the completion of your initial onboarding and training, you will have the flexibility to work remotely 1 to 2 days per week as part of our hybrid work model depending on performance and operational requirements. In addition, this position does require travel to all of our HHCU Service Centers to lead training as needed.Opportunity Overview:
As a Member Experience Consumer Trainer, you will play a key role in cultivating exceptional Member experiences across all service centers. You will train, coach, and mentor Team Members to ensure they are confident, knowledgeable, and equipped to deliver consultative, needs-based conversations with Members.
This role blends training expertise, classroom training delivery, product knowledge, and collaborative partnership with leadership to drive consistency, engagement, and high performance across all service centers.
What You'll Do:
Service & Sales Coaching
Train our Team Members on our core processing system, operating policies and procedure-based recommendations. Conduct live observations, side-by-side coaching, and post-interaction feedback. Reinforce Hoosier Hills Credit Union's service culture, ensuring every transaction becomes an interaction. Coach Team Members to be Member Advocates and Financial Advisors, recognizing andd recommending appropriate solutions.Product & Solution Expertise
Serve as a subject matter expert on Hoosier Hill Credit Union loans, deposits, digital banking, and more. Teach Team Members to confidently present product features and benefits. Promote alignment between Member needs and Hoosier Hills Credit Union solutions.Learning Program Development
Design, deliver, and refine training programs (onboarding, technical, soft skills, service, compliance.) Facilitate in-person, virtual, and blended learning experiences. Create curriculum, manage training schedules, and apply adult learning principles. Provide refresher or remedial training as needed.Field Presence & Partnership
Visit our service centers regularly to provide hands-on coaching and training. Serve as the liaison between Learning & Development and Member Experience leadership. Represent Learning and Development needs in cross-functional needs and projects. Support initiatives that improve consistency, performance, and service excellence.Innovation & Continuous Improvement
Stay current on training trends, instructional design practices, and industry knowledge. Evaluate training effectiveness and revise content based on data and feedback. Maintain working knowledge of LMS platforms and training technology.What We're Looking For:
Education & Experience: A bachelor's degree in education, human resources or a business-related field. 3 years or more in retail banking, member engagement and or sales coaching. Expertise: Strong understanding of financial products, services, and market trends. Proficiency in software systems related to Core, Lending, Budget, and Compliance. Skills: Excellent communication, sales, and service skills with a proven ability to lead, resolve conflicts, and drive results. Judgment & Problem-Solving: The ability to analyze complex situations, apply sound principles, and develop effective solutions.Ready to Make an Impact?
If you're driven to help our Team Members grow, passionate about Member service excellence, and excited to influence front-line performance across multiple service centers, we invite you to Apply Now and take the next step in your career with Hoosier Hills Credit Union.
Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.
PM19
Compensation details: 7 Hourly Wage
PIf12ed06b6e4a-6533
Read LessJoin Our Award-Winning Team as a Member Experience Consumer Trainer.
Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2025, for the third consecutive year!
We are seeking a Member Experience Consumer Trainer-a dynamic, relationship-driven professional who is excited to develop, mentor, and elevate our Member facing teams across our service centers.
What We Offer:
Competitive Salary: $61,509 - $82,012 per year, commensurate with experience. Comprehensive Benefits Package: Health insurance, retirement plans, paid time off, and more. Impactful Work: To empower brighter financial futures and strengthen communities through extraordinary service and genuine connection, one Member at a time. Supportive Environment: Collaborate with a team that values your contributions and supports your professional growth. Growth Opportunities: Advance your career within a dynamic and rewarding industry. A Rewarding Career: Make a difference in the lives of members and the communities we serve. Work Environment: This position is based on-site in one of our Service Centers. Following the completion of your initial onboarding and training, you will have the flexibility to work remotely 1 to 2 days per week as part of our hybrid work model depending on performance and operational requirements. In addition, this position does require travel to all of our HHCU Service Centers to lead training as needed.Opportunity Overview:
As a Member Experience Consumer Trainer, you will play a key role in cultivating exceptional Member experiences across all service centers. You will train, coach, and mentor Team Members to ensure they are confident, knowledgeable, and equipped to deliver consultative, needs-based conversations with Members.
This role blends training expertise, classroom training delivery, product knowledge, and collaborative partnership with leadership to drive consistency, engagement, and high performance across all service centers.
What You'll Do:
Service & Sales Coaching
Train our Team Members on our core processing system, operating policies and procedure-based recommendations. Conduct live observations, side-by-side coaching, and post-interaction feedback. Reinforce Hoosier Hills Credit Union's service culture, ensuring every transaction becomes an interaction. Coach Team Members to be Member Advocates and Financial Advisors, recognizing and recommending appropriate solutions.Product & Solution Expertise
Serve as a subject matter expert on Hoosier Hill Credit Union loans, deposits, digital banking, and more. Teach Team Members to confidently present product features and benefits. Promote alignment between Member needs and Hoosier Hills Credit Union solutions.Learning Program Development
Design, deliver, and refine training programs (onboarding, technical, soft skills, service, compliance.) Facilitate in-person, virtual, and blended learning experiences. Create curriculum, manage training schedules, and apply adult learning principles. Provide refresher or remedial training as needed.Field Presence & Partnership
Visit our service centers regularly to provide hands-on coaching and training. Serve as the liaison between Learning & Development and Member Experience leadership. Represent Learning and Development needs in cross-functional needs and projects. Support initiatives that improve consistency, performance, and service excellence.Innovation & Continuous Improvement
Stay current on training trends, instructional design practices, and industry knowledge. Evaluate training effectiveness and revise content based on data and feedback. Maintain working knowledge of LMS platforms and training technology.What We're Looking For:
Education & Experience: A bachelor's degree in education, human resources or a business-related field. 3 years or more in retail banking, member engagement and or sales coaching. Expertise: Strong understanding of financial products, services, and market trends. Proficiency in software systems related to Core, Lending, Budget, and Compliance. Skills: Excellent communication, sales, and service skills with a proven ability to lead, resolve conflicts, and drive results. Judgment & Problem-Solving: The ability to analyze complex situations, apply sound principles, and develop effective solutions.Ready to Make an Impact?
If you're driven to help our Team Members grow, passionate about Member service excellence, and excited to influence front-line performance across multiple service centers, we invite you to Apply Now and take the next step in your career with Hoosier Hills Credit Union.
Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.
PM19
Compensation details: 2 Hourly Wage
PI17be3b8bd0cb-6534
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