Job Summary
Job description:
Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of our hotel during the overnight shift. This position involves managing front desk operations, performing nightly audits, and providing exceptional guest services. The ideal candidate will have a passion for hospitality and a commitment to delivering outstanding guest experiences.
Duties
Perform nightly audits of all financial transactions, ensuring accuracy and compliance with hotel policies.
Manage front desk operations, including check-ins and check-outs, while providing exceptional guest service.
Address guest inquiries and resolve any issues that arise during the night shift.
Maintain accurate records of guest accounts and transactions using hotel management software.
Ensure the security of the hotel premises by monitoring surveillance systems and conducting regular checks.
Assist with phone inquiries, demonstrating excellent phone etiquette and professionalism.
Collaborate with other departments to ensure seamless communication and service delivery for guests.
Experience
Previous experience in hospitality or hotel front desk operations is preferred.
Familiarity with night audit procedures and financial reporting is a plus.
Strong guest relations skills with a focus on providing exceptional service.
Proficient in using phone systems and hotel management software.
Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
Ability to work independently during overnight shifts while maintaining attention to detail.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the efficient operation of our hotel during the night hours.
Paid time off
Night shift
Weekends as needed
Work Location: In person
General Accountabilities
Financial Auditing:
Reconcile all guest accounts, payments, room charges, and transactions for the day.
Balance cash drawers and log receipts accurately.
Process and transmit credit card batches.
Investigate and resolve any out-of-balance accounts or discrepancies.
Run end-of-day (EOD) computer functions and generate essential financial and operational reports.
Guest Services & Front Desk:
Handle late-night check-ins and early morning check-outs.
Answer phones, take reservations, and schedule wake-up calls.
Respond to guest inquiries, complaints, and emergencies with patience and problem-solving.
Provide information on hotel amenities, local attractions, and arrange transport (taxis, shuttles).
Operations & Security:
Monitor security cameras, alarm systems, and ensure a safe environment overnight.
Oversee the hotel safe and guest valuables.
Verify completion of end-of-day tasks by other departments (housekeeping, maintenance).
Maintain an organized and clean front desk and lobby area.
Job Qualifications
Hotel Software:
Experience with Property Management Systems (PMS).
Certifications:
Relevant certifications in hospitality or accounting can boost your resume.
Training:
On-the-job training often covers specific hotel procedures, with prior roles like Front Desk Agent providing a solid foundation.
Skills
Adaptability
Work Ethic
Customer Service
Technical Skills
Financial Acumen
Company DescriptionTexas STAR Hospitality is an up and coming management company with a growing portfolio. Become a big part of a small company where you can make a difference!Company DescriptionTexas STAR Hospitality is an up and coming management company with a growing portfolio. Become a big part of a small company where you can make a difference! Read LessPosition Title: Front Desk Attendant AM/PM
Department: Front Office / Guest Services
Reports To: Front Office Manager or General Manager
Shift: AM Shift (typically 7AM - 3PM) / PM Shift (typically 3:00 PM – 11:00 PM) weekends and holidays required
Position Summary
We are seeking a reliable, professional, and guest-focused PM Front Desk Attendant to join our hotel team. This position is responsible for providing exceptional customer service to guests during evening operations, handling check-ins and check-outs, resolving guest concerns, answering phones, and supporting smooth hotel operations during the PM shift.
The ideal candidate is friendly, detail-oriented, organized, and comfortable working in a fast-paced hospitality environment.
Key Responsibilities
Welcome guests and provide a positive first impression of the hotelProcess guest check-ins and check-outs accurately and efficientlyHandle reservations, room assignments, and payment processingAnswer phone calls and respond to guest inquiries professionallyAddress guest concerns, requests, and complaints promptlyMaintain accurate guest records and daily reportsCoordinate with housekeeping and maintenance regarding room status and guest needsBalance cash drawer and complete end-of-shift paperworkMonitor lobby activity and help maintain a clean, professional front desk areaFollow hotel policies, procedures, and safety standardsAssist with audit preparation and shift handoff communicationQualifications
Previous hotel or customer service experience preferredStrong communication and interpersonal skillsBasic computer skills and ability to learn hotel management softwareAbility to multitask and remain calm under pressureProfessional appearance and positive attitudeReliable attendance and punctuality requiredHigh school diploma or equivalent preferredPhysical Requirements
Ability to stand for extended periodsAbility to lift up to 25 pounds occasionallyAbility to work evenings, weekends, and holidaysPreferred Skills
Experience with PMS systems such as Opera, OnQ, ChoiceADVANTAGE, or CloudbedsCash handling experienceBilingual skills are a plusBenefits (Optional Section)
Competitive payEmployee hotel discountsPaid time offFlexible schedulingOpportunities for advancementSample Closing
If you enjoy working with people and creating excellent guest experiences, we’d love to hear from you. Apply today to join our hospitality team.
Here’s a shorter version if you want something more concise for Indeed or Facebook:
PM Front Desk Attendant
We are looking for a dependable and customer-focused PM Front Desk Attendant to join our hotel team. Responsibilities include guest check-in/check-out, answering phones, handling reservations, resolving guest concerns, and maintaining smooth front desk operations during evening shifts.
Requirements:
Customer service experience preferredStrong communication and computer skillsAbility to work evenings, weekends, and holidaysFriendly, professional attitude and reliable attendanceHotel experience is a plus but not required. Training available for the right candidate.
Company DescriptionTexas STAR Hospitality is an up and coming management company with a growing portfolio. Become a big part of a small company where you can make a difference!Company DescriptionTexas STAR Hospitality is an up and coming management company with a growing portfolio. Become a big part of a small company where you can make a difference! Read Less