At McKibbon Hospitality, our Room Attendants/Housekeepers are at the heart of the guest experience. You’ll create a warm, home-like environment by keeping guest rooms clean, comfortable, and inviting, while delivering friendly and helpful service. In return, we offer competitive pay and benefits, added incentives based on performance and a supportive team that feels like family, and plenty of opportunities to learn, grow, and build your career with us.
A Day in the Life:
Maintaining the cleanliness of guest rooms and suites, including bathrooms, living areas, and bed changes.
Working with the housekeeping team to deliver one of the most important parts of the guest experience: spotless, inviting rooms.
Professional, courteous, teamwork to assist the housekeeping and laundry teams in meeting the days demands.
Maintain a clean, stocked housekeeping cart to ensure efficiency in daily tasks and end of shirt prepare cart for next day's service.
Using professional cleaning equipment and chemicals safely and effectively.
Spending much of your day on your feet, moving housekeeping carts, and navigating guest hallways.
Bringing a friendly personality, strong attention to detail, and a desire to make guests feel at home.
Ability to work independently with little supervision.
Strong multi-tasking and time-management skills.
Quick learner with the ability to adapt in a guest-focused environment.
Restocking guest room supplies (toiletries, coffee/tea, towels, etc.).
Reporting maintenance issues or safety concerns to the appropriate department.
Assisting with laundry duties such as collecting, sorting, and transporting linens.
Maintaining housekeeping carts and storage areas in a clean, organized, and fully stocked manner.
Following all safety and sanitation guidelines.
Providing friendly, professional interactions with guests when approached as well as team members.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Job Requirements:
Identification verifying you are at least 18 years of age.
US Citizenship verification is required.
Ability and flexibility to work weekends and holidays.
Ability to lift, pull, and push moderate weight (minimum of 35 lbs.)
Must be able to use stairs and ladders as needed to perform cleaning tasks, including high areas.
Desire to satisfy the needs of others in a fast-paced environment.
Why McKibbon?
We believe in our Guiding Principles: Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression. At McKibbon, you’ll join a supportive team that values your work and helps you grow.
McKibbon is an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Applicants must be at least 18 years of age, legally authorized to work in the United States, and able to successfully complete any required background screening as a condition of employment.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Benefits: Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Read LessWhat Makes a McKibbon General Manager?
As a key member of the property leadership team, the General Manager is responsible for overseeing all aspects of the hotel’s operations to ensure the hotel runs smoothly, meets financial and operational goals and provides an exceptional experience for our guests. Reporting to the Regional Vice President of Operations, the General Manager will be responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals while embodying McKibbon’s Guiding Principles.
A Day in the Life:
Lead, mentor and manage a large team of associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.
You will be responsible for day-to-day operations of the hotel, ensuring that guest and associate satisfaction is of the utmost importance.
You will be responsible for the overall performance of the property’s operations, including (but not limited to) guest satisfaction, brand quality assurance, maintenance, housekeeping, budget, labor and associate satisfaction.
You will ensure that the hotel is adequately staffed and that team members are well trained, motivated and aligned with the brand and company’s values to maximize revenue and reinforce superior service culture.
You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company.
Inspect and oversee that safety and security standards are being maintained.
You will monitor guest feedback and work on improving service quality in all operations.
Work closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales, and
Leadership to ensure that property and company goals are being achieved.
You will act as the face of the property by being actively involved in the local community.
Ensure all daily administrative functions and accounting processes and reporting are accurate and complete and oversee that cash management policies are upheld.
Ensure Bi-Weekly Payroll is accurate and submitted on time.
Complete Weekly and Monthly Forecasting and submit on time.
Attend, participate and at time lead weekly and monthly meetings at the hotel level and corporate level.
Oversee and conduct hiring, training, and onboarding of new employees.
Conduct performance reviews and provide constructive feedback to your direct reports and other associates.
Approve and ensure employee schedules are completed for adequate staffing levels.
Ensure proper documentation and reporting of guest and associate incidents or accidents.
Monitor and evaluate hotel performance, ensuring both properties meet or exceed revenue and guest satisfaction targets.
Develop and manage budgets for the hotel, ensuring profitability and cost control in conjunction with your RVP.
Analyze financial reports for the hotel, identifying areas for improvement and implementing corrective actions as needed.
Maximize revenue by working with the revenue generation team through strategic pricing, promotions and packages by analyzing market trends and competitive positioning to ensure hotels remain competitive and meet goals.
Lead hotel during emergencies, handling situations such as natural disasters, security concerns or significant guest incidents.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Requirements:
Associates/Bachelor’s Degree
Must have a valid driver’s license in the applicable state.
Ability to travel for McKibbon or brand training as required, and McKibbon One conference held every 18-months.
3 years’ minimum experience as a hotel general manager
Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
The skills and experience to lead a team to consistently deliver exceptional guest service.
Knowledge of local and state compliance laws
Implement McKibbon procedures as they relate to cost control and inventory management.
Ability to ensure that hotel policies and brand standards are consistently followed.
The ability to develop the leadership qualities of all staff.
Excellent communication and problem-solving skills, both written and oral.
The ability to maintain positive relationships with the management company, property owners, vendors and clients.
The ability to work under pressure and handle multiple tasks.
Strong financial knowledge and experience managing hotel budgets, forecasting and revenue generation.
Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
Ability to ensure that hotel policies, procedures and brand standards are followed.
Maintain a high level of professionalism, trust and responsibility.
Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
Must excel in high-pressure, fast-paced environments.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Benefits: Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Read Less
Supervises and controls the labor and costs of the housekeeping department. Maintains clean guest/public areas at all times. Provides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
One year of experience supervising at least 3 associatesThree years’ housekeeping experience in lodging, housing, hotels, hospitals, or care facilitiesHigh school diploma or equivalentSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.Must be able to see and hearMust be able to communicate with other associates and/or guests.Ability to understand and follow oral and written instructions.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Supervising and managing staff techniques.Thorough knowledge of materials, supplies and equipment used in the housekeeping department.Entire property, staff, services, hours of operations, type of rooms, locations, rates, discounts.Safety and security measures. Report or correct any hazardous conditions observed immediately.Skills:
Follow and manage using LBA procedures and policies.Must be organized to maintain logs, bibles, checklist, and inventories as scheduled.Basic computer skills/experience: pull reports break out house, check house inventory.Management skills: interview, train, coach, motivate, counsel, discipline and termination process.Payroll: ability to input payroll, store timecards, and maintain weekly reports.Follow and manage using LBA procedures and policies.Abilities:
Be able to multi task, remain service centric.Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.Assist guest with issues, being professional and maintaining hospitable caring attitude.Establish and maintain effective working relationships with associates and department heads.Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.Must be able to exercise discretion to maintain guest privacy.SPECIFIC RESPONSIBILITIES
Manage and coordinate the activities of the Housekeeping Team. This is accomplished through daily shift meetings, monthly department meetings. Maintain agendas and sign in sheets for these meetings.Train new housekeeping associates, provide ongoing coaching and written documentation of disciplinary actions. Assist with interviewing and hiring for housekeeping and laundry departments.Inspect all areas of the hotel: rooms, public space, back of the house, grounds to ensure sanitation, brand standards and all health and safety requirements are met.Maintain the necessary items to effectively operate the housekeeping and laundry departments. This includes but not limited to guest loaned items i.e. – roll aways, cribs, microwaves, refrigerators, etc. This is done through monthly inventories, proper ordering, receiving and maintaining supplies. All invoices will be logged and processed for payment. This will include coding, filing and inputting. Ensure all equipment is in proper working order – vacuums, laundry equipment, carts, ect.Ensure safety and security of guests/associates by overseeing room key controlsPresent training resources, including brand and vendor training, to all housekeeping staff for continuous educationSchedule and work within the designated labor model.Ensure all staff are following existing policies to maintain guest privacy; implement new policies, as needed.Coordinate with the Maintenance Department to ensure maintenance requests are initiated in a timely basis and the property is maintained in a like-new condition. Other duties as assigned, that the associate is capable of performing.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends. Periodic overnight travel required may be required.POSITIONS FOR POSSIBLE ADVANCEMENT
Assistant General ManagerDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessThe Hotel General Maintenance Technician is responsible for ensuring the proper operation of the hotel as a support role to the Chief Engineer. From plumbing and electrical systems to HVAC and pool maintenance, you assist with general facility upkeep. Reporting to the General Manager and Chief Engineer, you are expected to deliver high-quality work that minimizes disruption to guests. You bring experience in basic construction trades, including plumbing, electrical, carpentry, basic heating and air conditioning, swimming pool maintenance, painting, caulking, and related skills. Your role is to maintain a safe, well-kept property for both your team and guests while upholding McKibbon's Guiding Principles.
A Day in the Life:
Work independently and monitor the operations and functions of the interior and exterior areas of the property.
Follow McKibbon Hospitality’s established guidelines to ensure the ongoing protection of company assets, associates, and guests.
Promote enhanced guest satisfaction by offering professional and friendly interactions.
Perform a variety of engineering and construction trade skills related to preventive maintenance and repairs in a timely and efficient manner.
Interact with employees and guests and utilize proficient communication skills when communicating in any form.
Help promote a collaborative, proactive, and interactive environment with other associates of the hotel.
Follow all safety protocols when using tools and equipment and ensure they are stored in their designated areas in an organized and tidy manner.
Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Requirements:
3 years’ minimum experience in a maintenance-type position
The ability to communicate operational activities, priorities, and problems with management engineers and supervisors.
Knowledge of common causes of equipment malfunction.
Ability to repair and replace basic heating and air conditioner systems.
Skills necessary to perform basic painting and caulking skills.
Ability to use standard hand tools (wrenches, pliers, screwdrivers, hammers, electricity measurements, etc.).
Knowledge of preventative maintenance methods and techniques for maintaining equipment.
Able to perform tests to check for normal operation of the hotel’s equipment.
Knowledge of how to test pool and spa chemicals.
Knowledge of how to handle fire equipment (hand-held extinguishers, fire hoses, etc.).
Experienced expertise in the construction trades (highly desired).
Previous hotel experience (highly desired).
Ability to perform various maintenance tasks, which may include climbing stairs, walking 10,000 steps or more each day, utilizing power hand tools, and lifting up to 50 pounds.
Must be able to kneel, stand, and work in varying indoor/outdoor conditions, and access high or confined spaces as needed.
Ideal Skills & Qualities:
Ability to identify potential maintenance concerns and take appropriate action with minimal supervision.
Problem-solving skills.
Able to determine what action should be taken in response to a customer complaint, comment, or inquiry.
Knowledge and ability to identify the appropriate tools, parts, and equipment for use in performing a maintenance task.
Why McKibbon?
We believe in our Guiding Principles: Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression. At McKibbon, you’ll join a supportive team that values your work and helps you grow.
McKibbon is an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Applicants must be at least 18 years of age, legally authorized to work in the United States, and able to successfully complete any required background screening as a condition of employment.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Benefits: Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.
Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Experience in service, sales, telesales or guest relations type of industry preferredHigh school diploma or equivalent of sameSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach.Must be able to see and hear.Must be able to communicate with other associates and/or guests.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.Frequent Stay ProgramReservations procedures including cancellations and “walking” guestPhone etiquette and answering proceduresArea shopping, dining, entertainment and travel directions to assist guest inquiries.Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.Manager on Duty functions when necessary or as scheduledSkills:
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.Proficient in written and verbal EnglishProblem solving and conflict resolution skillsAbilities:
Multi task, remain associate and guest service centric.Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books. Assist with guest issues with professionalism, maintaining hospitable attitudeSPECIFIC RESPONSIBILITIES
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.Promote and sell services/amenities of the hotel.Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.Check all credit cards for validity before the end of the shift.Learn and utilize PMS.Ensure all cash, check and miscellaneous departments are in balance at shifts end.Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.Have a thorough working knowledge of emergency procedures.Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.Report any unusual occurrences or request to the manager.Maintain certification from a responsibleUtilize Service Recovery Log and other necessary communication logs from shift to shift.Maintain stock/cleanliness in the market area.Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends.POSITIONS FOR POSSIBLE ADVANCEMENT
Assistant General ManagerGuest Service ManagerGuest Service SupervisorDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessProvides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures. Maintains the laundry and appropriate facilities in a clean and orderly manner. This position is responsible for the cleanliness of the laundry, as well as, the usage and organization of supplies.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities preferredHigh school diploma or equivalentSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.Must be able to see and hear.Must be able to communicate with other associates and/or guests.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Proper handling of linens, terry and other supplies while keeping sanitation and cost controls in mind.Laundry room procedures.Safety and security measures. Report or correct any hazardous conditions observed immediately.Guidelines for Training Checklist for proper procedures.Through knowledge of materials, supplies and equipment used in the housekeeping department.Skills:
Work within productivity standards.Must be organized to maintain logs and inventories as scheduled.Assist with guest issues, being professional and maintaining a hospitable caring attitude.Follow laundry procedures in the company systematic fashion.Abilities:
Must be able to work alone, without direct supervision AND as a team member.Comply with all standards.Be able to multi task, remain service centric.Communicate professionally with guest and co-workers.Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.Must be able to exercise discretion to maintain guest privacy.SPECIFIC RESPONSIBILITIES
Receive and sort soiled lines and terry.Treat stained linen when applicable and salvageable. Maintain records of damaged or stained linen and terry and alert supervisor when damage is beyond treatment and linen must be removed from inventory.Operate washers and dryers as manufacturer intended to include: cleaning lint traps, wiping outside of machines, requesting maintenance assistance for repairs, etc.Fold clean terry and linen followed by stocking shelves and storage rooms.Maintain a clean and organized work area.Have a thorough knowledge of emergency procedures.Respond to guest requests and inquiries immediately.Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.Other duties as assigned, of which the associate is capable of performingWORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image.May be required to work any day/shift, including weekendsPOSITIONS FOR POSSIBLE ADVANCEMENT
Room AttendantGuest Services RepresentativeFood and Beverage positionsDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessProvides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures. This position is responsible for the cleanliness of guest rooms as well as the usage and organization of supplies.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities preferredHigh school diploma or equivalentSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.Must be able to see and hear.Must be able to communicate with other associates and/or guests.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Proper handling of linens, terry and other supplies while keeping sanitation and cost controls in mind.Guestroom cleaning procedures.Safety and security measures. Report or correct any hazardous conditions observed immediately.Guidelines for Training Checklist for proper procedures.Thorough knowledge of materials, supplies and equipment used in the housekeeping department.Skills:
Maintain designated minutes per room.Follow cleaning procedures in the company systematic fashion.Assist with guest issues, being professional and maintaining a hospitable caring attitude.Abilities:
Must be able to work alone, without direct supervision AND as a team member.Comply with all standards.Be able to multi task, remain service centric.Communicate professionally with guest and co-workers.Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.Must be able to exercise discretion to maintain guest privacy.SPECIFIC RESPONSIBILITIES
Daily responsible for cleaning vacant dirty rooms to be guest ready and returning occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standard and best practices set forth by LBA.Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.Follow general clean procedures every 90 days.Report any discrepancies to the immediate supervisor.Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. Associate breakroom, restrooms, public areas, stairwells, and back of the house area).Respond to guest requests and inquiries immediately.Have a thorough knowledge of emergency procedures and understand the safety and security needs of our guests and associates.Other duties as assigned, of which the associate is capable of performing.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image.May be required to work any day/shift, including weekends.POSITIONS FOR POSSIBLE ADVANCEMENT
Room InspectorHousekeeping ManagerDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessThe Rooms Inspector assists in monitoring the cleanliness of guest rooms and public areas as well as satisfying guests in terms of the friendliness and service of the Housekeeping staff. Ensures guest rooms and public areas of the hotel are clean and operating correctly while working within the labor and budgetary guidelines set forth by LBA.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilitiesHigh school diploma or equivalentSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.Must be able to see and hear.Must be able to communicate with other associates and/or guests.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Proper procedures for handling of linens, terry and other supplies.Sanitation of supplies, guestrooms, public areas.Guestroom cleaning procedures.Safety and security measures. Report or correct any hazardous conditions observed immediately.Assistance in supervising and managing staff techniques.Through knowledge of materials, supplies and equipment used in the housekeeping department.Skills:
Follow and manage using the Company procedures and policies.Must be organized to maintain logs, bibles, checklist, and inventories as scheduled.Maintain designated minutes per room.Maintain guest privacy.Follow cleaning procedures in the company systematic fashion.Assist with guest issues, being professional and maintaining a hospitable caring attitude.Abilities:
Must be able to work alone AND as a team memberComply with all standardsBe able to multi task, remain service centric.Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.Assist guest with issues, being professional and maintaining hospitable caring attitude.Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.Must be able to exercise discretion to maintain guest privacy.SPECIFIC RESPONSIBILITIES
Assist in coordinating the activities of the Housekeeping Team. This may include break out boards, assigns times, checking rooms and entering into system, ensuring associates take break and clock in/out on time.Safety and Security: Key control is required for guests and associates. Keys are to be accounted for and secured on a constant basis.May assist with monthly inventories, proper ordering, receiving and maintenance of supplies.As needed, responsible for cleaning vacant dirty rooms to be guest ready, and returning occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standards and best practices set forth by LBA.Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.Report any discrepancies to the Executive Housekeeper or Housekeeping Manager.Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. Associate breakroom, restrooms, public areas, stairwells, and back of the house area).Respond to guest requests and inquiries immediately.Have a thorough knowledge of emergency procedures and understand the safety and security needs of our guests and associates.Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.Other duties as assigned, of which the associate is capable of performing.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image.May be required to work any day/shift, including weekends.POSITIONS FOR POSSIBLE ADVANCEMENT
Housekeeping ManagerExecutive HousekeeperDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessThe Hotel General Maintenance Technician is responsible for ensuring the proper operation of the hotel as a support role to the Chief Engineer. From plumbing and electrical systems to HVAC and pool maintenance, you assist with general facility upkeep. Reporting to the General Manager and Chief Engineer, you are expected to deliver high-quality work that minimizes disruption to guests. You bring experience in basic construction trades, including plumbing, electrical, carpentry, basic heating and air conditioning, swimming pool maintenance, painting, caulking, and related skills. Your role is to maintain a safe, well-kept property for both your team and guests while upholding McKibbon's Guiding Principles.
A Day in the Life:
Work independently and monitor the operations and functions of the interior and exterior areas of the property.
Follow McKibbon Hospitality’s established guidelines to ensure the ongoing protection of company assets, associates, and guests.
Promote enhanced guest satisfaction by offering professional and friendly interactions.
Perform a variety of engineering and construction trade skills related to preventive maintenance and repairs in a timely and efficient manner.
Interact with employees and guests and utilize proficient communication skills when communicating in any form.
Help promote a collaborative, proactive, and interactive environment with other associates of the hotel.
Follow all safety protocols when using tools and equipment and ensure they are stored in their designated areas in an organized and tidy manner.
Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Requirements:
3 years’ minimum experience in a maintenance-type position
The ability to communicate operational activities, priorities, and problems with management engineers and supervisors.
Knowledge of common causes of equipment malfunction.
Ability to repair and replace basic heating and air conditioner systems.
Skills necessary to perform basic painting and caulking skills.
Ability to use standard hand tools (wrenches, pliers, screwdrivers, hammers, electricity measurements, etc.).
Knowledge of preventative maintenance methods and techniques for maintaining equipment.
Able to perform tests to check for normal operation of the hotel’s equipment.
Knowledge of how to test pool and spa chemicals.
Knowledge of how to handle fire equipment (hand-held extinguishers, fire hoses, etc.).
Experienced expertise in the construction trades (highly desired).
Previous hotel experience (highly desired).
Ability to perform various maintenance tasks, which may include climbing stairs, walking 10,000 steps or more each day, utilizing power hand tools, and lifting up to 50 pounds.
Must be able to kneel, stand, and work in varying indoor/outdoor conditions, and access high or confined spaces as needed.
Ideal Skills & Qualities:
Ability to identify potential maintenance concerns and take appropriate action with minimal supervision.
Problem-solving skills.
Able to determine what action should be taken in response to a customer complaint, comment, or inquiry.
Knowledge and ability to identify the appropriate tools, parts, and equipment for use in performing a maintenance task.
Why McKibbon?
We believe in our Guiding Principles: Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression. At McKibbon, you’ll join a supportive team that values your work and helps you grow.
McKibbon is an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Applicants must be at least 18 years of age, legally authorized to work in the United States, and able to successfully complete any required background screening as a condition of employment.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Benefits: Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
At McKibbon Hospitality, our Room Attendants/Housekeepers are at the heart of the guest experience. You’ll create a warm, home-like environment by keeping guest rooms clean, comfortable, and inviting, while delivering friendly and helpful service. In return, we offer competitive pay and benefits, added incentives based on performance and a supportive team that feels like family, and plenty of opportunities to learn, grow, and build your career with us.
A Day in the Life:
Maintaining the cleanliness of guest rooms and suites, including bathrooms, living areas, and bed changes.
Working with the housekeeping team to deliver one of the most important parts of the guest experience: spotless, inviting rooms.
Professional, courteous, teamwork to assist the housekeeping and laundry teams in meeting the days demands.
Maintain a clean, stocked housekeeping cart to ensure efficiency in daily tasks and end of shirt prepare cart for next day's service.
Using professional cleaning equipment and chemicals safely and effectively.
Spending much of your day on your feet, moving housekeeping carts, and navigating guest hallways.
Bringing a friendly personality, strong attention to detail, and a desire to make guests feel at home.
Ability to work independently with little supervision.
Strong multi-tasking and time-management skills.
Quick learner with the ability to adapt in a guest-focused environment.
Restocking guest room supplies (toiletries, coffee/tea, towels, etc.).
Reporting maintenance issues or safety concerns to the appropriate department.
Assisting with laundry duties such as collecting, sorting, and transporting linens.
Maintaining housekeeping carts and storage areas in a clean, organized, and fully stocked manner.
Following all safety and sanitation guidelines.
Providing friendly, professional interactions with guests when approached as well as team members.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Job Requirements:
Identification verifying you are at least 18 years of age.
US Citizenship verification is required.
Ability and flexibility to work weekends and holidays.
Ability to lift, pull, and push moderate weight (minimum of 35 lbs.)
Must be able to use stairs and ladders as needed to perform cleaning tasks, including high areas.
Desire to satisfy the needs of others in a fast-paced environment.
Why McKibbon?
We believe in our Guiding Principles: Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression. At McKibbon, you’ll join a supportive team that values your work and helps you grow.
McKibbon is an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Applicants must be at least 18 years of age, legally authorized to work in the United States, and able to successfully complete any required background screening as a condition of employment.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Benefits: Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Read Less