We are seeking a Hilton Hotel Front Desk Agent And Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from departing guestsKeep records of occupied rooms and guestsCommunicate pertinent guest information to designated departmentsQualifications:
Previous experience in customer service, front desk service, or other related fieldsAbility to build rapport with guestsStrong organizational skillsExcellent written and verbal communication skills Read LessLeader or Manager? The answer is important. We are looking for a General Manager to help lead our Home2 Suites by Hilton Atlanta Marietta, GA.
Hilton Experience is Required.
The General Manager will be overseeing the daily operations of the Hotel to maintain company standards for guest and employee satisfaction, quality assurance, and asset protection. This individual will demonstrate leadership and a professional demeanor at all times. The General Manager must be flexible with work schedules that is in general a 50+ hour work week including nights, weekends and holidays to assure appropriate management coverage. The General Manager is directly responsible for all sales and marketing of the Hotel, as well as coaching and developing Hotel staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
SUPERVISORY RESPONSIBILITIES:
All property positions.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience:
Hotel Management, General Business or Marketing degree preferred.
Two to three years hotel general management experience required.
Or equivalent combination of education and experience.
Knowledge, Skills and Abilities:
Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with owned and managed properties.Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.Ability to work in a fast-pace, high-energy and demanding work environment.Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details. Substantial knowledge of hotel operations or ability to learn quickly.Good management and supervisory skills.Ability to work as a team player with all levels of associates.Excellent problem analysis and problem solving skills required.Good computer skills.Dedicated, hard-working, self-motivated to work independently with little guidance.Flexibility to monitor and adjust schedules.Good understanding of revenue generation and profit / loss implications.Possess strong working knowledge of P&L statement.Understand brand-specific inventory control portal and daily selling strategies.Ensures hotel is in compliance with all federal, state and local laws, tax laws (including exemption criteria) OSHA, EEOC, Wage Hour and Health laws.Excellent guest relations skills.Effective negotiation skills and strategic thinking.Practice safety standards at all times.Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.SPECIAL REQUIREMENTS:
Prompt and regular attendance. Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required. Act as a team leader / player with all levels of staff. Lead by example. Current and valid driver’s license. Over-night travel as necessary. Professional behavior and appearance. Participate in all mandatory job training and meetings. Adhere to property policies and procedures, the Employee Handbook, and/or other property documents. Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate.
EQUIPMENT OPERATED:
Computer
Fax machine
Copy machine
Mitel machine
Commercial coffee machine
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually quiet to moderate.
Equal Employment Opportunity
It is the policy of the company to afford equal employment opportunity to all individuals regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation. Our company adheres to the equal employment opportunity requirements of all States and localities in which it does business.
SELECTION GUIDELINES:
Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.
As Manager, you will create and maintain customer-driven operations with a vision that inspires hotel associates to do their best. You will oversee the quality process to ensure guest satisfaction by consistent delivery of both product quality and service to achieve the hotel's financial objectives. This position requires experience in all phases of hotel management, including sales and marketing, human resources, budget/forecast management, rooms, housekeeping and maintenance. Our ideal candidate will have a passion for people! Building relationships with our guests, associates and ownership is key to success in this role. Someone who thrives on delivering TOP-NOTCH guest service is essential. We are looking for a hands-on Manager who knows the business and loves to roll up his/her sleeves and get involved in the operations. Delivering results is also critical; we are looking for someone who can quickly identify opportunities, create a plan and motivate a team to execute on the plan. If you are a Dynamic, Motivated and Results-Oriented GM, this is a fantastic opportunity for you to shine. We are ideally looking for is an experienced GM with at least two (2) years of prior Select Service Hotel GM experience. Exceptional business acumen and the ability to analyze and manage financials are also critical for success in this role. Additionally, this GM must be sales and market-minded. Strong university and corporate market experience and strongly preferred as the property creates strong demand on weekends
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