We are seeking a Hilton Hotel Front Desk Agent And Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from departing guestsKeep records of occupied rooms and guestsCommunicate pertinent guest information to designated departmentsQualifications:
Previous experience in customer service, front desk service, or other related fieldsAbility to build rapport with guestsStrong organizational skillsExcellent written and verbal communication skills Read LessLeader or Manager? The answer is important. We are looking for a General Manager to help lead our Home2 Suites by Hilton Atlanta Marietta, GA.
Hilton Experience is Required.
The General Manager will be overseeing the daily operations of the Hotel to maintain company standards for guest and employee satisfaction, quality assurance, and asset protection. This individual will demonstrate leadership and a professional demeanor at all times. The General Manager must be flexible with work schedules that is in general a 50+ hour work week including nights, weekends and holidays to assure appropriate management coverage. The General Manager is directly responsible for all sales and marketing of the Hotel, as well as coaching and developing Hotel staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
SUPERVISORY RESPONSIBILITIES:
All property positions.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience:
Hotel Management, General Business or Marketing degree preferred.
Two to three years hotel general management experience required.
Or equivalent combination of education and experience.
Knowledge, Skills and Abilities:
Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with owned and managed properties.Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.Ability to work in a fast-pace, high-energy and demanding work environment.Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details. Substantial knowledge of hotel operations or ability to learn quickly.Good management and supervisory skills.Ability to work as a team player with all levels of associates.Excellent problem analysis and problem solving skills required.Good computer skills.Dedicated, hard-working, self-motivated to work independently with little guidance.Flexibility to monitor and adjust schedules.Good understanding of revenue generation and profit / loss implications.Possess strong working knowledge of P&L statement.Understand brand-specific inventory control portal and daily selling strategies.Ensures hotel is in compliance with all federal, state and local laws, tax laws (including exemption criteria) OSHA, EEOC, Wage Hour and Health laws.Excellent guest relations skills.Effective negotiation skills and strategic thinking.Practice safety standards at all times.Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.SPECIAL REQUIREMENTS:
Prompt and regular attendance. Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required. Act as a team leader / player with all levels of staff. Lead by example. Current and valid driver’s license. Over-night travel as necessary. Professional behavior and appearance. Participate in all mandatory job training and meetings. Adhere to property policies and procedures, the Employee Handbook, and/or other property documents. Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the proper authorities as appropriate.
EQUIPMENT OPERATED:
Computer
Fax machine
Copy machine
Mitel machine
Commercial coffee machine
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually quiet to moderate.
Equal Employment Opportunity
It is the policy of the company to afford equal employment opportunity to all individuals regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation. Our company adheres to the equal employment opportunity requirements of all States and localities in which it does business.
SELECTION GUIDELINES:
Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.
The General Manager oversees the day-to-day operation of all four major areas of hotel operations – Front Office, Housekeeping, Maintenance, and Food and Beverage. Ensures that the hotel is operating within budget guidelines from ownership group and quality guidelines from brand.
Coordinates with corporate recruit to ensure proper staffing levels for hotel, manages personnel, budget performance, and financial controls. Resolves guest concerns that have been escalated from other Guest Service personnel.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
College Degree (BS/BA) preferred or equivalent work experience.Five years’ experience supervising at least 15 associates.Three years’ experience in hotel management, including managing budgets.High school diploma or equivalent.Bachelor’s degree preferred.Prior experience working in Hilton or Marriott family of hotels preferred.SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch and reach.Must be able to communicate with other associates and/or guests.Requirements:REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Must have thorough knowledge of government regulations as applicable to the hotel industryKnowledge of industry safety standardsKnowledge of accounting processes, including receivables, payables, budgets, invoices, payrollPractical knowledge of LBA rules, policies, and proceduresSkills:
Effective communication skills, written and verbal, including group presentations.Proficient written and verbal EnglishFinancial analysis skills to assess potential business opportunities and whether or not they contribute to the success of the business.Project management skills (i.e., organizing, multitasking).Creative and strategic skills.Relates well with others and flexibility of working with a teamAnalyze work for accuracy of self and others.Proficient in Microsoft Office to include Excel, Word, Outlook.Leadership skills to develop and counsel subordinate associatesAbilities:
Combines a confident, self-starting, high performance orientation with track record that reflects a “can do” attitude. Multi task, remain associate and guest service centric.Effectively communicate with guests, department heads, associates and home office support staff.Must be able to work effectively in a stressful atmosphere.Must be able to accept constructive criticism. Must be able to change activity frequently and cope with interruptions.SPECIFIC RESPONSIBILITIES
Ensure hotel staff are properly greeting guests, adhering to uniform standards, and appropriately resolving guest complaints so as to provide an atmosphere of hospitality.Manage new hire processes for each department within the property and ensure all newly hired associates complete required paperwork and orientation.Review ongoing training practices to ensure all associates are kept up to date on current policies/procedures.Maintain a professional, cohesive team by hiring, training, coaching, counseling, and developing associatesPromote positive morale and friendly attitude.Monitor communication between departments and ensure a timely and accurate flow of information.Develop and execute long and short term financial objectives and exceed budgeted sales and expense goals.Review cost accounts on a weekly basis.Ensure that all equipment is maintained in accordance with service standards and that any outages are reported and resolved as quickly as possible.Complete administrative duties such as scheduling, payroll, inventory, orders, and production controls in a timely manner.Ensure hotel staff are adhering to company rules and policies and oversee implementation of any new rules, policies, or procedures.Maintain certification from a brand approved responsible vendor training program.Maintain business and charitable involvement in the communityInspect guests’ rooms, public access areas, and outside grounds for cleanliness, safety, and appearance.Other duties as assigned, that the associates is capable of performing.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends Periodic overnight travel required may be required.POSITIONS FOR POSSIBLE ADVANCEMENT
Regional Director of OperationsDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessProvides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhance the hotel revenue.
Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Prior experience in accounting, sales, telesales, service or guest relations type of industry preferred High school diploma or equivalent.SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach.Must be able to see and hear.Must be able to communicate with other associates and/or guests.Requirements:REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Manager on Duty functions.Cash and credit card handling, balancing chargesSafety and security measuresEntire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.Frequent Stay ProgramReservations procedures including cancellations and “walking” guestPhone etiquette and answering proceduresArea shopping, dining, entertainment and travel directions to assist guest inquiries.Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.Skills:
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.Proficient in written and verbal EnglishProblem solving and conflict resolution skillsAbilities:
Multi task, remain associate and guest service centric.Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books. Assist with guest issues with professionalism, maintaining hospitable attitude.Able to work unsupervised and be productive at all times, even overnight.SPECIFIC RESPONSIBILITIES
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.Promote and sell services/amenities of the hotel.Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.Check all credit cards for validity before the end of the shift.Learn and utilize PMS.Ensure all cash, check and miscellaneous departments are in balance at shifts end.Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.Have a thorough working knowledge of emergency procedures.Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.Report any unusual occurrences or request to the manager.Maintain stock/cleanliness of the Market area if applicable.Maintain certification from a responsible vendor training if alcohol is served.Be flexible in regard to work schedule.Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends.Must be able to work a night shift schedulePOSITIONS FOR POSSIBLE ADVANCEMENT
Assistant General ManagerGuest Service ManagerGuest Service SupervisorDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessProvides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures. Maintains the laundry and appropriate facilities in a clean and orderly manner. This position is responsible for the cleanliness of the laundry, as well as, the usage and organization of supplies.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities preferredHigh school diploma or equivalentSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.Must be able to see and hear.Must be able to communicate with other associates and/or guests.Requirements:REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Proper handling of linens, terry and other supplies while keeping sanitation and cost controls in mind.Laundry room procedures.Safety and security measures. Report or correct any hazardous conditions observed immediately.Guidelines for Training Checklist for proper procedures.Through knowledge of materials, supplies and equipment used in the housekeeping department.Skills:
Work within productivity standards.Must be organized to maintain logs and inventories as scheduled.Assist with guest issues, being professional and maintaining a hospitable caring attitude.Follow laundry procedures in the company systematic fashion.Abilities:
Must be able to work alone, without direct supervision AND as a team member.Comply with all standards.Be able to multi task, remain service centric.Communicate professionally with guest and co-workers.Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.Must be able to exercise discretion to maintain guest privacy.SPECIFIC RESPONSIBILITIES
Receive and sort soiled lines and terry.Treat stained linen when applicable and salvageable. Maintain records of damaged or stained linen and terry and alert supervisor when damage is beyond treatment and linen must be removed from inventory.Operate washers and dryers as manufacturer intended to include: cleaning lint traps, wiping outside of machines, requesting maintenance assistance for repairs, etc.Fold clean terry and linen followed by stocking shelves and storage rooms.Maintain a clean and organized work area.Have a thorough knowledge of emergency procedures.Respond to guest requests and inquiries immediately.Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.Other duties as assigned, of which the associate is capable of performingWORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekendsPOSITIONS FOR POSSIBLE ADVANCEMENT
Room AttendantGuest Services RepresentativeFood and Beverage positionsDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessProvides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.
Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Experience in service, sales, telesales or guest relations type of industry preferredHigh school diploma or equivalent of sameSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach.Must be able to see and hear.Must be able to communicate with other associates and/or guests.Requirements:REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.Frequent Stay ProgramReservations procedures including cancellations and “walking” guestPhone etiquette and answering proceduresArea shopping, dining, entertainment and travel directions to assist guest inquiries.Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.Manager on Duty functions when necessary or as scheduledSkills:
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.Proficient in written and verbal EnglishProblem solving and conflict resolution skillsAbilities:
Multi task, remain associate and guest service centric.Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books. Assist with guest issues with professionalism, maintaining hospitable attitudeSPECIFIC RESPONSIBILITIES
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.Promote and sell services/amenities of the hotel.Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.Check all credit cards for validity before the end of the shift.Learn and utilize PMS.Ensure all cash, check and miscellaneous departments are in balance at shifts end.Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.Have a thorough working knowledge of emergency procedures.Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.Report any unusual occurrences or request to the manager.Maintain certification from a responsibleUtilize Service Recovery Log and other necessary communication logs from shift to shift.Maintain stock/cleanliness in the market area.Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends.POSITIONS FOR POSSIBLE ADVANCEMENT
Assistant General ManagerGuest Service ManagerGuest Service SupervisorDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessProvides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures. This position is responsible for the cleanliness of guest rooms as well as the usage and organization of supplies.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities preferredHigh school diploma or equivalentSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.Must be able to see and hear.Must be able to communicate with other associates and/or guests.Requirements:REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Proper handling of linens, terry and other supplies while keeping sanitation and cost controls in mind.Guestroom cleaning procedures.Safety and security measures. Report or correct any hazardous conditions observed immediately.Guidelines for Training Checklist for proper procedures.Thorough knowledge of materials, supplies and equipment used in the housekeeping department.Skills:
Maintain designated minutes per room.Follow cleaning procedures in the company systematic fashion.Assist with guest issues, being professional and maintaining a hospitable caring attitude.Abilities:
Must be able to work alone, without direct supervision AND as a team member.Comply with all standards.Be able to multi task, remain service centric.Communicate professionally with guest and co-workers.Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.Must be able to exercise discretion to maintain guest privacy.SPECIFIC RESPONSIBILITIES
Daily responsible for cleaning vacant dirty rooms to be guest ready and returning occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standard and best practices set forth by LBA.Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.Follow general clean procedures every 90 days.Report any discrepancies to the immediate supervisor.Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. Associate breakroom, restrooms, public areas, stairwells, and back of the house area).Respond to guest requests and inquiries immediately.Have a thorough knowledge of emergency procedures and understand the safety and security needs of our guests and associates. Other duties as assigned, of which the associate is capable of performing.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends.POSITIONS FOR POSSIBLE ADVANCEMENT
Room InspectorHousekeeping ManagerDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessProvides excellent guest service in an efficient, courteous professional manner; follows LBA standards of aggressively friendly hospitality while adhering to guidelines and procedures. Is responsible for the cleanliness of public space, as well as, the usage and organization of supplies. Assists room attendants ensuring cleanliness standards are met. Assists maintenance department with minor repairs and work orders.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Experience in similar capacities: lodging, housing, hospitals, care facilities preferredHigh school diploma or equivalentSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for up to eight hours, bend, stretch, reach, climb, kneel.Must be able to see and hear.Must be able to communicate with other associates and/or guests.Requirements:REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Proper handling of linens, terry and other supplies, keeping sanitation and cost controls in mind.Handling various safety and security measures. Report or correct any hazardous conditions observed immediately.All guidelines from training checklist of areas to be maintained.Procedures for emergencies (Person in Charge).Skills:
Assist with guest issues, being professional and maintaining a hospitable caring attitude.Maintain guest privacy.Follow procedures in the company systematic fashion.Basic maintenance repairs, leaking faucet, running toilet, etc.Able to clean guest rooms to brand standards and in conjunction with the training checklist for room attendants.Abilities:
Must be able to work alone, without direct supervisionMust be able to work as a team memberComply to all standardsBe able to multi task, remain service centric.Communicate professionally with guests and co-workers.SPECIFIC RESPONSIBILITIES
Keep public areas of the hotel, grounds and parking lot clean, maintaining brand standards and providing guest service when necessary including assisting guests with baggage, in and out of vehicle or guest room.Respond to guest requests, such as delivering supplies: shampoo, towels, roll away beds etc. in a timely and hospitable manner.Perform minor trouble shooting and maintenance of hotel equipment.Responsible for setting up meeting rooms if applicable.Adhere to general clean guidelines for the public areas of the property.Maintain a thorough knowledge of emergency procedures.Other duties as assigned including assistance in the housekeeping, laundry or maintenance department, that the associate is capable of performing.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image.May be required to spend long periods of time outdoors in heat/cold. May be required to work any day/shift, including nights and weekends.POSITIONS FOR POSSIBLE ADVANCEMENT
Room AttendantMaintenance TechnicianDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read LessAs Manager, you will create and maintain customer-driven operations with a vision that inspires hotel associates to do their best. You will oversee the quality process to ensure guest satisfaction by consistent delivery of both product quality and service to achieve the hotel's financial objectives. This position requires experience in all phases of hotel management, including sales and marketing, human resources, budget/forecast management, rooms, housekeeping and maintenance. Our ideal candidate will have a passion for people! Building relationships with our guests, associates and ownership is key to success in this role. Someone who thrives on delivering TOP-NOTCH guest service is essential. We are looking for a hands-on Manager who knows the business and loves to roll up his/her sleeves and get involved in the operations. Delivering results is also critical; we are looking for someone who can quickly identify opportunities, create a plan and motivate a team to execute on the plan. If you are a Dynamic, Motivated and Results-Oriented GM, this is a fantastic opportunity for you to shine. We are ideally looking for is an experienced GM with at least two (2) years of prior Select Service Hotel GM experience. Exceptional business acumen and the ability to analyze and manage financials are also critical for success in this role. Additionally, this GM must be sales and market-minded. Strong university and corporate market experience and strongly preferred as the property creates strong demand on weekends
Read LessSupervises and controls the labor and costs of the housekeeping department. Maintains clean guest/public areas at all times. Provides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
One year of experience supervising at least 3 associatesThree years’ housekeeping experience in lodging, housing, hotels, hospitals, or care facilitiesHigh school diploma or equivalentSUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.Must be able to see and hearMust be able to communicate with other associates and/or guests.Requirements:REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Supervising and managing staff techniques.Through knowledge of materials, supplies and equipment used in the housekeeping department.Entire property, staff, services, hours of operations, type of rooms, locations, rates, discounts.Safety and security measures. Report or correct any hazardous conditions observed immediatelySkills:
Follow and manage using LBA procedures and policies.Must be organized to maintain logs, bibles, checklist, and inventories as scheduled.Basic computer skills/experience: pull reports break out house, check house inventory.Management skills: interview, train, coach, motivate, counsel, discipline and termination process.Payroll: ability to input payroll, store timecards, and maintain weekly reports.Follow and manage using LBA procedures and policies.Abilities:
Be able to multi task, remain service centric.Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.Assist guest with issues, being professional and maintaining hospitable caring attitude.Establish and maintain effective working relationships with associates and department heads.Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.Must be able to exercise discretion to maintain guest privacy.Ability to understand and follow oral and written instructions.SPECIFIC RESPONSIBILITIES
Manage and coordinate the activities of the Housekeeping Team. This is accomplished through daily shift meetings, monthly department meetings. Maintain agendas and sign in sheets for these meetings.Train new housekeeping associates, provide ongoing coaching and written documentation of disciplinary actions. Assist with interviewing and hiring for housekeeping and laundry departments.Inspect all areas of the hotel: rooms, public space, back of the house, grounds to ensure sanitation, brand standards and all health and safety requirements are met.Maintain the necessary items to effectively operate the housekeeping and laundry departments. This includes but not limited to guest loaned items i.e. – roll aways, cribs, microwaves, refrigerators, etc. This is done through monthly inventories, proper ordering, receiving and maintaining supplies. All invoices will be logged and processed for payment. This will include coding, filing and inputting. Ensure all equipment is in proper working order – vacuums, laundry equipment, carts, etc..Ensure safety and security of guests/associates by overseeing room key controlsPresent training resources, including brand and vendor training, to all housekeeping staff for continuous educationSchedule and work within the designated labor model.Ensure all staff are following existing policies to maintain guest privacy; implement new policies, as needed.WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends. Periodic overnight travel required may be required.POSITIONS FOR POSSIBLE ADVANCEMENT
Executive HousekeeperAssistant General ManagerDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Read Less