Job Description Position Purpose: Associates in Freight/Receiving positions ensure the store is stocked and ready for business every day. They load and unload trucks, move material from the receiving area throughout the store, may operate forklifts and may perform critical functions for maintaining proper on-hands and pricing for our customers. Direct customer interaction is frequently required for some positions and excellent customer service skills are required. The Freight/Receiving positions may include Freight Team Associate, Freight Team Lead, Receiving Associate and Receiving Support.
Position Purpose:
The HDE Sales Manager (SM) is responsible for creating a high performing selling culture and achieve this through store connectivity, development/coaching of team, Sales Consultant staffing and delivering world class customer service. The SM will lead a team of commissioned Sales Consultants to go into the homes of Home Depot customers and successfully close the sales of HDE's product lines . The SM drives store connectivity by building and maintaining relationships with store management and associates, continually updating/training them on HDE's product offerings. The SM is also responsible for driving lead generation efforts in the stores through the sales team. The SM will manage Sales Consultants through every aspect of the employment life cycle including hiring, training/coaching, performance management, etc. The SM will lead a team of Sales Consultants to achieve sales targets for an assigned territory and will be responsible for understanding, analyzing and prioritizing business metrics (e.g., scorecards, KPI, etc). The SM is responsible for the customer experience and ensuring the sales team delivers world class customer service; this is accomplished proactively by consistently monitoring reports to ensure customer's projects are moving through the job process efficiently as well as being accountable to Voice of the Customer scores and feedback.
Key Responsibilities:
20% - Recruit, coach and manage - Recruit, coach, manage, & retain a team of commissioned Sales Consultants. Continually train SC's on HDE's sales process and new/updated products and offerings. Optimizes diverse talent through a demonstrated commitment to equal employment opportunity.
20% - Analyze and prioritize business metrics - Analyze and prioritize business metrics - Understand, analyze and prioritize business metrics. Drive assigned sales team to achieve sales targets for assigned territory. Monitor progress toward the achievement of all business metrics. Implement action plans to improve performance
20% - Drive customer service - Drive customer service by responding to escalated customer inquiries/concerns and leveraging relationships with Installation partners.
20% - Drive lead generation - Drive store connectivity and building relationships with store partners. Train store partners/associates on HDE products and service offerings
20% - Drive Store connectivity - Drive store connectivity and building relationships with store partners. Train store partners/associates on HDE products and service offerings.
Direct Manager/Direct Reports:
This Position typically reports to the Field Director Services
This Position has up to 5+ Direct Reports
Travel Requirements:
Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
Must be 18 years of age or older
Must be legally permitted to work in the United States
Preferred Qualifications:
None
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years of Work Experience:
3
Preferred Years of Work Experience:
3
Minimum Leadership Experience:
3
Preferred Leadership Experience:
3
Certifications:
None
Competencies:
Action Oriented
Attracts Top Talent
Builds Effective Teams
Communicates Effectively
Customer Focus
Develops Talent
Drives Results
Ability to think, plan and act strategically
Ability to motivate a commissioned sales force
Strong communication skills, both verbal and written
Negotiation skills
Collaborative, team-builder leadership style
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
No experience requited, hiring immediately, appy now.Our Freight Team works to ensure stores are stocked and ready for business. Responsible for unloading trucks and moving material through the store, they are an integral part of our business and the customer retail experience. The majority of these positions are overnight. Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promotions from within.
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