With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.
Key Responsibilities:30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls & Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing & Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.25%- Shared Manager on Duty Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.Direct Manager/Direct Reports:This Position typically Reports to Specialty ASM or Pro ASMThis position has 4 Direct ReportsTravel Requirements:No travel requiredPhysical Requirements:Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.Working Conditions:Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odorsMinimum Qualifications:Must be 18 years of age or olderMust be legally permitted to work in the United StatesAbility to work a flexible schedule, including nights, weekends, and overtime as needed.1 year of relevant work experience, including management of people and retail operations.Preferred Qualifications:At least 1 year prior merchandising and/or operational experience.At least 1 year leadership experience, preferably big box retail.Knowledge of the home improvement industry.Minimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:No additional educationMinimum Years of Work Experience:2 + years of previous related work experiencePreferred Years of Work Experience:No additional years of experienceMinimum Leadership Experience:1+ year of previous leadership ExperiencePreferred Leadership Experience:1+ year of previous leadership ExperienceCertifications:NoneCompetencies:Decision QualitySelf-DevelopmentSituational AdaptabilityCustomer FocusManages ConflictDevelops TalentManages ConflictFor California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:
The pay range for this position is between $50,000 - $55,000
Read LessWith a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM-IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, MASMs in Training will become familiar with Manager on Duty duties and will learn to oversee the various Merchandising departments to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation.
Key Responsibilities:15% - Customer Experience - Supervising associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly10% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all company policies and procedures and hold associates accountable for following all company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink10% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times15% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.Direct Manager/Direct Reports:This Position typically reports to the Store ManagerThis Position has 0 Direct ReportsTravel Requirements:Typically requires overnight travel less than 5% of the time.Physical Requirements:Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:Must be 18 years of age or olderMust be legally permitted to work in the United StatesPreferred Qualifications:Demonstrated ability to collaborate and work effectively with cross-functional teamsMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Minimum Years of Work Experience:1Preferred Years of Work Experience:3Minimum Leadership Experience:3Preferred Leadership Experience:3Certifications:NoneCompetencies:Action OrientedCollaboratesCustomer FocusDrives ResultsResourcefulness Read LessWith a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, MASMs in Training will become familiar with Manager on Duty duties and will learn to oversee the various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation.
MASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and Merchandising field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. MASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the MASM-IT training period, which will be up to 6 weeks, you will be learning to execute MASM key responsibilities.
Key Responsibilities:15% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly10% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink10% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times15% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.Direct Manager/Direct Reports:This Position typically reports to the Store ManagerThis Position has 0 Direct ReportsTravel Requirements:Typically requires overnight travel less than 5% of the time.Physical Requirements:Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:Must be 18 years of age or olderMust be legally permitted to work in the United StatesPreferred Qualifications:Demonstrated ability to collaborate and work effectively with cross-functional teamsMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Minimum Years of Work Experience:1Preferred Years of Work Experience:3Minimum Leadership Experience:3Preferred Leadership Experience:3Certifications:NoneCompetencies:Action OrientedCollaboratesCustomer FocusDrives ResultsResourcefulness Read LessWith a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, MASMs in Training will become familiar with Manager on Duty duties and will learn to oversee the various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation.
MASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and Merchandising field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. MASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the MASM-IT training period, which will be up to 6 weeks, you will be learning to execute MASM key responsibilities.
Key Responsibilities:
15% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly10% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink10% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times15% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.Direct Manager/Direct Reports:
This Position typically reports to the Store ManagerThis Position has 0 Direct ReportsTravel Requirements:
Typically requires overnight travel less than 5% of the time.Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:
Must be 18 years of age or olderMust be legally permitted to work in the United StatesPreferred Qualifications:
Demonstrated ability to collaborate and work effectively with cross-functional teamsMinimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Minimum Years of Work Experience:
1Preferred Years of Work Experience:
3Minimum Leadership Experience:
3Preferred Leadership Experience:
3Certifications:
NoneCompetencies:
Action OrientedCollaboratesCustomer FocusDrives ResultsResourcefulness Read LessWith a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The OAM - IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, NOASMs in Training will become familiar with Manager on Duty duties and will focus on overseeing overnight freight operations to ensure the successful execution of core freight handling programs. They will frequently collaborate with Night Replenishment Managers (NRMs) to manage the unload, pack out, and pack down NOASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the NOASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities.
Key Responsibilities:10% - Customer Experience - Supervising associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly15% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink15% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times10% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.Direct Manager/Direct Reports:This Position typically reports to the Store ManagerThis Position has 0 Direct ReportsTravel Requirements:Typically requires overnight travel less than 5% of the time.Physical Requirements:Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.Working Conditions:Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.Minimum Qualifications:Must be 18 years of age or olderMust be legally permitted to work in the United StatesPreferred Qualifications:Demonstrated ability to collaborate and work effectively with cross-functional teamsMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Minimum Years of Work Experience:3Preferred Years of Work Experience:3Minimum Leadership Experience:3Preferred Leadership Experience:3Certifications:NoneCompetencies:Action OrientedCollaboratesCustomer FocusDevelops TalentDrives ResultsResourcefulness Read LessWith a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, MASMs in Training will become familiar with Manager on Duty duties and will learn to oversee the various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation.
MASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and Merchandising field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. MASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the MASM-IT training period, which will be up to 6 weeks, you will be learning to execute MASM key responsibilities.
Key Responsibilities:
15% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly10% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink10% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times15% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.Direct Manager/Direct Reports:
This Position typically reports to the Store ManagerThis Position has 0 Direct ReportsTravel Requirements:
Typically requires overnight travel less than 5% of the time.Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:
Must be 18 years of age or olderMust be legally permitted to work in the United StatesPreferred Qualifications:
Demonstrated ability to collaborate and work effectively with cross-functional teamsMinimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Minimum Years of Work Experience:
1Preferred Years of Work Experience:
3Minimum Leadership Experience:
3Preferred Leadership Experience:
3Certifications:
NoneCompetencies:
Action OrientedCollaboratesCustomer FocusDrives ResultsResourcefulness Read LessAssistant Store Managers in Training are learning the various responsibilities and functions of the following roles: Assistant Store Manager, Operations Assistant Store Manager, Night Operations Assistant Store Manager, and Specialty Assistant Store Manager. At a high level, ASM's in Training will learn how to support the Store Manager in developing strategies and objectives toward driving store sales and profitability. They will learn how to accomplish these objectives through effective leadership of and communication to their Associates.
Key responsibilities include:
General customer service initiatives to include supervising associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store appearance.Supervising store associates to include interviewing, hiring, motivating, coaching, training, developing, and communicating to associates. ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.Operations management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support. ASM's in Training will also learn how to oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately. They will also learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations. ASM's in Training should develop a command of store standard operating procedures (SOP's), especially those involving safety compliance.Business analysis and merchandise planning initiatives to include driving department profitability through analysis of sales trends. ASM's in Training will learn how to work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. They will also learn how to support stock integrity through inventory management processes.ASM's in Training will report to a Store Manager. Once complete with their training process, they will gradually assume accountability supervision of work activities of associates.
Travel requirements typically require overnight travel less than 10% of the time.
Physical requirements include most of the time spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working conditions are located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum qualifications include being eighteen years of age or older and legally permitted to work in the United States.
Preferred qualifications, minimum education, preferred education, minimum years of work experience, preferred years of work experience, minimum leadership experience, and preferred leadership experience are not specified.
Competencies include acting with integrity, product knowledge, excelling in customer service, inspiring achievement, safety orientation, and delivering results.
Read LessWith a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:Specialty Assistant Store Manager in Training (SASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The SASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, they will become familiar with Manager on Duty responsibilities and gain insight into overseeing the Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers (ASMs), Home Services, and Pro business partners, they will learn to develop and implement strategies that boost sales, enhance customer service, and drive profitability across Specialty, Pro, and Services businesses. SASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the SASM-IT training period, which will be up to 6 weeks, you will be learning to execute SASM key responsibilities.
Key Responsibilities:50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly.15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.Direct Manager/Direct Reports:This Position typically reports to Store ManagerThis Position has 0 direct reports.Travel Requirements:Typically requires overnight travel less than 5% of the time.Physical Requirements:Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred Qualifications:Demonstrated ability to collaborate and work effectively with cross-functional teamsMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Minimum Years of Work Experience:3Preferred Years of Work Experience:No additional years of experienceMinimum Leadership Experience:1+ year of previous leadership experiencePreferred Leadership Experience:2+ years of previous leadership experienceCertifications:NoneCompetencies:Action OrientedCollaboratesCustomer FocusDrives ResultsResourcefulness Read LessWith a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:Assistant Store Managers in Training are learning the various responsibilities and functions of the following roles: Assistant Store Manager, Operations Assistant Store Manager, Night Operations Assistant Store Manager, and Specialty Assistant Store Manager. At a high level, ASM's in Training will learn how to support the Store Manager in developing strategies and objectives toward driving store sales and profitability. They will learn how to accomplish these objectives through effective leadership of and communication to their Associates.
Key Responsibilities:General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store appearance. ASM's in Training will learn the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.Supervising Store Associates to include interviewing, hiring, motivating, coaching, training, developing, and communicating to associates. ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support. ASM's in Training will also learn how to oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately. They will also learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations. ASM's in Training should develop a command of store standard operating procedures (SOP's), especially those involving Safety compliance.Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends. ASM's in Training will learn how to work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. They will also learn how to support stock integrity through inventory management processes.Direct Manager/Direct Reports:ASM's in Training will report to a Store Manager. Once complete with their training process, they will gradually assume accountability supervision of work activities of associates.Travel Requirements:Typically requires overnight travel less than 10% of the time.Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred Qualifications:No additional qualificationsMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:No additional educationMinimum Years of Work Experience:3Preferred Years of Work Experience:No additional years of experienceMinimum Leadership Experience:NonePreferred Leadership Experience:NoneCertifications:NoneCompetencies:Acts with Integrity: Role model for ethical behavior; consistent and fair in dealings with others.Product Knowledge: Knows and effectively promotes all areas, products, services, and procedures. Knows the competitionExcels in Customer Service: Creates customer focused environment; provides excellent service.Inspires Achievement: Initiates actions to develop Associates; provides performance feedback and recognizes accomplishmentsSafety Orientation: Enforces safety policies and procedures; is a safety role modelDelivers Results: Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives. Read LessWith a career at The Home Depot, you can be yourself and also be part of something bigger.
A Home Services Sales Consultant is responsible for selling the Company's exterior and interior products and services to customers. The Sales Consultant's primary responsibility is outside sales visits to customer homes and trade shows. Although sales efforts and incidental activities may take place at a customer's home or through virtual channels, a Sales Consultant will spend the majority of their working time traveling and away from a dedicated office environment.
Sales Consultants will travel to customers' homes to make sales calls, assess customer needs, make individually-tailored product recommendations, develop and negotiate customized price quotes, present warranty information and financial options that meet the customer's needs, and maintain/drive profitability. The Sales Consultant will also complete required sales contracts and paperwork, and take measurements using industry-standard methods to ensure orders meet required installation specifications.
The Sales Consultant is responsible for proactively soliciting and acquiring new customers inside assigned THD stores and during industry events (such as Home Shows). To drive sales and increase the pipeline of potential customers, a Sales Consultant will travel to their assigned stores, maintain local relationships, educate store associates on HDIS offerings, and bring awareness to HDIS programs.
Key Responsibilities:
Customer Service - Travel and engage in outside sales activities, primarily in customers' homes. Conduct professional and compelling sales presentations. Adapt quickly to changing customer needs and effectively advocate HDIS solutions. Conduct incidental activities necessary to complete sales (e.g., assessing customer needs, develop price quotes, measure product specifications, etc.) Present warranty and available financing options to customers. Prepare for appointments, commute to/from appointments and process sales-related paperwork. Prospecting for new customers both inside and outside of assigned THD store and participate in scheduled industry events. Proactively seek out new referrals and develop and maintain relationships with store management and associates. Attend sales and store team meetings to continually improve sales techniques and learn about HDIS product offerings.Direct Manager/Direct Reports:
This Position typically reports to the Sales ManagerThis position has no Direct ReportsTravel Requirements:
Typically requires overnight travel 5% of the time.Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).Working Conditions:
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.Minimum Qualifications:
Must be 18 years of age or olderMust be legally permitted to work in the United StatesPreferred Qualifications:
Prior in-home or virtual sales experiencePrior home improvement industry experiencePrior experience with successful lead generationComputer and application skills and use of varied technology (email, iPad, apps, etc.)Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.Preferred Education:
Minimal or no education requirementsMinimum Years of Work Experience:
1 + years of previous related work experiencePreferred Years of Work Experience:
1 + years of previous related work experienceMinimum Leadership Experience:
No previous leadership experiencePreferred Leadership Experience:
No previous leadership experienceCertifications:
NoneCompetencies:
Action OrientedCommunicates EffectivelyCustomer FocusDrives ResultsFor California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $40,000 - $100,000
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