PURPOSE OF THE JOB
This position is primarily responsible for the operational processes related to Home Bank’s electronic payment and treasury management products which includes ACH receiving and originating, wire transfers, bill payments, person to person payments, account analysis, ACH debit block, remote deposit capture, positive pay, insured cash sweeps and CDARS. Additionally, this position is also responsible for effectively communicating with customers and Home Bank partners to provide excellent customer service.
MAIN DUTIES OF THE JOB
Review and process ACH transactions including transaction research, returns, stop payments, prenotes, reclamations, fraud monitoring, account reconciliation duties and proper processing of customer disputes and adjustments in accordance with Regulations E and NACHA Operating Rules.Review and process all incoming and outgoing wire transfers, including draw downs, requested by commercial customers through business online, banking center staff or other divisions of Home Bank.Complete business online banking enrollment and maintenance forms including the setup of treasury management products including account analysis, ACH debit block, ACH origination, online wire transfers, remote deposit capture, positive pay, bill pay, insured cash sweeps and CDARS.Process all ACH originator files, over limits, returns and provide customer service.Process positive pay exceptions, file mapping templates and provide customer service.Process remote deposit capture over limits, returns and provide customer service including remote troubleshooting and scanner installations.Process online wire transfer over limits and provide customer service.Perform quality control reviews for business online banking enrollment and maintenance forms including the setup of treasury management products.Investigate issues and collaborate with appropriate Home Bank partners or third-party vendors to ensure issues are carefully reviewed, communicated, tracked and brought to closure.Respond to support requests received through the departments ticketing system related to electronic payments and treasury management products.Create new and revise existing department procedures and intranet resources for processes related to electronic payments.Research and compile department productivity and product usage volumes and other statistics for presentation to Management.Assist with the development and annual testing of Home Bank’s Business Continuity and Disaster Recovery Plan.Perform additional tasks as needed within the department including bank integration projects.WHAT WILL YOU NEED TO SUCCEED
Bachelor’s degree in related business field preferred.A minimum of 1 year of banking experience or applicable experience in electronic payments and treasury management products.Exceptional customer service, organizational, interpersonal and communication skills.Excellent analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation.Excellent computer skills; Microsoft Office Suite including Outlook, Teams, Word, and Excel.Ability to work independently with little or no supervision; self-directed and motivated.Ability to use good judgment and be discrete with confidential information.HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
Read LessPURPOSE OF THE JOB
This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Universal Banker II position responsibilities include teller operations, opening deposit accounts, and lending as deemed necessary.
MAIN DUTIES OF THE JOB
Promptly and accurately handles lobby, drive-thru, night deposit, or bank-by-mail customer transactions, according to Home Bank’s policies and proceduresCash handling, including but not limited to, counting, verifying, and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishmentAssists with daily Vault duties, as needed, and may operate as vault custodianProcess daily teller work ensuring debits and credits balance in accordance with established policies and guidelinesProvide comprehensive, prompt, and efficient customer service in all transactions per policy and procedureEngage in conversations with customers to build relationships, determine financial needs and make recommendationsContribute to banking center success by achieving assigned branch and line of business referral goalsMaintains a working knowledge of deposit and lending products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, performing maintenance, and enrolling customers in various servicesClear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employeesBe self-directed/motivated with the ability to work independently or as part of a team with little to no direct supervisionOperate as a mentor for newly hired/promoted team members in support of our Home Bank valuesUse good judgment, remain aware of potential fraud, and be discreet with confidential informationMaintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environmentPerform other duties as required or assigned by leadershipWHAT WILL YOU NEED TO SUCCEED
High School diploma or equivalent1 years of general cash handling, sales & customer service experience1 years of previous banking experience strongly encouragedGood analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situationAbility to work expected Banking Center hours of operation, including Saturday (based on Market and location). Travel may be required.Strong knowledge of daily branch, vault, and ATM operationsReceive and maintain a NMLS certification as deemed necessaryHOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
PURPOSE OF THE JOB
This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Universal Banker II position responsibilities include teller operations, opening deposit accounts, and lending as deemed necessary.
MAIN DUTIES OF THE JOB
Promptly and accurately handles lobby, drive-thru, night deposit, or bank-by-mail customer transactions, according to Home Bank’s policies and proceduresCash handling, including but not limited to, counting, verifying, and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishmentAssists with daily Vault duties, as needed, and may operate as vault custodianProcess daily teller work ensuring debits and credits balance in accordance with established policies and guidelinesProvide comprehensive, prompt, and efficient customer service in all transactions per policy and procedureEngage in conversations with customers to build relationships, determine financial needs and make recommendationsContribute to banking center success by achieving assigned branch and line of business referral goalsMaintains a working knowledge of deposit and lending products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, performing maintenance, and enrolling customers in various servicesClear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employeesBe self-directed/motivated with the ability to work independently or as part of a team with little to no direct supervisionOperate as a mentor for newly hired/promoted team members in support of our Home Bank valuesUse good judgment, remain aware of potential fraud, and be discreet with confidential informationMaintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environmentPerform other duties as required or assigned by leadershipWHAT WILL YOU NEED TO SUCCEED
High School diploma or equivalent1 years of general cash handling, sales & customer service experience1 years of previous banking experience strongly encouragedGood analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situationAbility to work expected Banking Center hours of operation, including Saturday (based on Market and location). Travel may be required.Strong knowledge of daily branch, vault, and ATM operationsReceive and maintain a NMLS certification as deemed necessaryHOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
PURPOSE OF THE JOB
This position is responsible for assisting the Banking Center Manager (BCM) and/or Assistant Banking Center Manager (ABCM) in the overall daily operations of the branch office to include assisting in the development of the branch’s financial objectives, delivering quality customer service and giving general operational guidance to the banking center staff.
MAIN DUTIES OF THE JOB
GENERAL
Assist BCM/ABCM in ensuring that the financial objectives and customer services standards of the branch are metResponsible for generating, maintaining and servicing profitable business and retail customer relationshipsCustomer service requests, including but not limited to, new account opening, safe deposit transactions, wire transfers, maintaining account records and paperwork, debit card issuance, accepting loan applications, and assisting customers with inquiries and problems as needed.Process normal teller duties including processing daily teller work ensuring debits and credits balance in accordance with established policies and guidelinesCash handling, including but not limited to, counting, verifying and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishmentProvide comprehensive, prompt, and efficient customer service in all transactions while ensuring that all federal and state compliance requirements are metEngage in conversations with customers in order to build relationships, determine financial needs and make recommendations and line of business referrals Contribute to banking center success by achieving assigned referral and sales goalsMaintain a neat workstation/office and ensure that needed supplies are on hand and organized to present a professional environmentClear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employeesOperate as a mentor for newly hired/promoted team members in support of our Home Bank valuesProvide supervisory overrides as appropriatePerform other duties as required or assigned by leadership
ADDITIONAL DUTIES
WHAT WILL YOU NEED TO SUCCEED
High School diploma or equivalentThree years or more of banking experience; previous teller, platform banker and lending experience highly preferredGood analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situationAbility to work expected Banking Center hours of operation including some Saturday (based on Market and location)Be self-directed/motivated with the ability work independently or as part of a team with little to no direct supervisionStrong knowledge of daily branch, vault and ATM operationsReceive and maintain a NMLS certificationHOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
Read LessPURPOSE OF THE JOB
This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Universal Banker II position responsibilities include teller operations, opening deposit accounts, and lending as deemed necessary.
MAIN DUTIES OF THE JOB
Promptly and accurately handles lobby, drive-thru, night deposit, or bank-by-mail customer transactions, according to Home Bank’s policies and proceduresCash handling, including but not limited to, counting, verifying, and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishmentAssists with daily Vault duties, as needed, and may operate as vault custodianProcess daily teller work ensuring debits and credits balance in accordance with established policies and guidelinesProvide comprehensive, prompt, and efficient customer service in all transactions per policy and procedureEngage in conversations with customers to build relationships, determine financial needs and make recommendationsContribute to banking center success by achieving assigned branch and line of business referral goalsMaintains a working knowledge of deposit and lending products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, performing maintenance, and enrolling customers in various servicesClear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employeesBe self-directed/motivated with the ability to work independently or as part of a team with little to no direct supervisionOperate as a mentor for newly hired/promoted team members in support of our Home Bank valuesUse good judgment, remain aware of potential fraud, and be discreet with confidential informationMaintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environmentPerform other duties as required or assigned by leadershipWHAT WILL YOU NEED TO SUCCEED
High School diploma or equivalent1 years of general cash handling, sales & customer service experience1 years of previous banking experience strongly encouragedGood analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situationAbility to work expected Banking Center hours of operation, including Saturday (based on Market and location). Travel may be required.Strong knowledge of daily branch, vault, and ATM operationsReceive and maintain a NMLS certification as deemed necessaryHOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
PURPOSE OF THE JOB
This position is primarily responsible for the operational processes related to Home Bank’s digital banking products which includes ATMs, debit and credit cards, online banking, mobile banking and digital wallets. Additionally, this position is also responsible for effectively communicating with customers and Home Bank partners to provide excellent customer service.
MAIN DUTIES OF THE JOB
Monitor currency usage and ATM statuses, performs account reconciliation duties, investigates ATM related disputes and works with third party vendors for repairs or failures.Maintain new and existing credit card accounts and perform processes including transaction research, card cancellations, limit changes, balance transfers, charge offs, travel exemptions, address and other file maintenance requests, fraud monitoring, payment processing, account reconciliation duties and customer service for VIP customers.Maintain new and existing debit card accounts and perform processes including transaction research, card cancellations, limit changes, travel exemptions, permanent card orders, fraud monitoring, account reconciliation duties and proper processing of customer disputes and adjustments in accordance with Regulation E, Visa and Accel Operating Rules.Review and input outgoing wire transfers including returns and drawdowns requested on behalf of commercial customers.Review and process image deposits made at Home Bank ATMs or through the Home Bank mobile apps.Perform quality control reviews for debit and credit card file maintenance.Investigate issues and collaborate with appropriate Home Bank partners or third-party vendors to ensure issues are carefully reviewed, communicated, tracked and brought to closure.Respond to support requests received through the departments ticketing system related to digital banking products.Create new and revise existing department procedures and intranet resources for processes related to digital banking.Research and compile department productivity and product usage volumes and other statistics for presentation to Management.Assist with the development and annual testing of Home Bank’s Business Continuity and Disaster Recovery Plan.Perform additional tasks as needed within the department including bank integration projectsWHAT WILL YOU NEED TO SUCCEED
Bachelor’s degree in related business field preferred.A minimum of 1 year of banking experience or applicable experience in digital banking productsExceptional customer service, organizational, interpersonal and communication skills.Excellent analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation.Excellent computer skills; Microsoft Office Suite including Outlook, Teams, Word, and Excel.Ability to work independently with little or no supervision; self-directed and motivated.Ability to use good judgment and be discrete with confidential information.HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
Read LessPURPOSE OF THE JOB
This position is responsible for assisting the Banking Center Manager (BCM) in the overall daily operations of the branch office to include assisting in the development of the branch’s financial objectives, delivering quality customer service and giving general operational guidance to the banking center staff.
MAIN DUTIES OF THE JOB
GENERAL
Assist the BCM in ensuring that the financial objectives and customer services standards of the branch are metPromote a network with internal support areas and develop a cohesive working partnership with other lines of business – mortgage, commercial, etc.Assist the BCM with developing routines to maximize opportunities to deepen customer relationshipsAssist BCM with staff management duties including but not limited to recruitment, coaching/development, vacation and time sheet approvalsAssist BCM with planning, organizing and controlling banking center activities, operations and quality controlAssist BCM in creating action plan to solve for branch inefficiencies Responsible for generating, maintaining and servicing profitable business and retail customer relationshipsResponsible for the daily operations of the assigned banking center and ensuring all customer issues are resolved in a timely mannerEnsure regulatory compliance standards are metConduct and provide reporting on banking center audits and security equipment testingCommunicate important and appropriate information to staff members on a timely basisAccountable for maximizing customer satisfaction and ensuring quality service standard are consistently delivered by staffEnsure adherence to Home Bank’s policies and procedures by all staffDemonstrate an understanding of the banking center’s overall performanceMaintains a working knowledge of deposit and lending products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, processing loans, performing maintenance, and enrolling customers in various servicesProvide and maintain a professional, business-like atmosphere within the banking centerPerforms other duties as required or assigned by leadershipSTAFF DEVELOPMENT
Establish an environment in which all branch employees work as a team to meet or exceed branch goalsEnsure all branch employees follow policy and procedures and operate within the guidelines of Home BankAssist BCM in coaching staff members on effective sales and service techniques by coaching to behaviors in the HOME referral/sales models to identify financial needs and promote the continued development of employeesAssist BCM in holding staff accountable for follow through on development and action plans, as necessaryAssist BCM with completion and delivery of performance evaluations as required by Home BankWHAT WILL YOU NEED TO SUCCEED
High School diploma or equivalentThree years or more of banking experience; previous teller, platform banker and lending experience highly preferredGood analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situationAbility to work expected Banking Center hours of operation including some Saturday (based on Market and location)Be self-directed/motivated with the ability work independently or as part of a team with little to no direct supervisionStrong knowledge of daily branch, vault and ATM operationsReceive and maintain a NMLS certificationHOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
Read LessPURPOSE OF THE JOB
This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Universal Banker II position responsibilities include teller operations, opening deposit accounts, and lending as deemed necessary.
MAIN DUTIES OF THE JOB
Promptly and accurately handles lobby, drive-thru, night deposit, or bank-by-mail customer transactions, according to Home Bank’s policies and proceduresCash handling, including but not limited to, counting, verifying, and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishmentAssists with daily Vault duties, as needed, and may operate as vault custodianProcess daily teller work ensuring debits and credits balance in accordance with established policies and guidelinesProvide comprehensive, prompt, and efficient customer service in all transactions per policy and procedureEngage in conversations with customers to build relationships, determine financial needs and make recommendationsContribute to banking center success by achieving assigned branch and line of business referral goalsMaintains a working knowledge of deposit and lending products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, performing maintenance, and enrolling customers in various servicesClear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employeesBe self-directed/motivated with the ability to work independently or as part of a team with little to no direct supervisionOperate as a mentor for newly hired/promoted team members in support of our Home Bank valuesUse good judgment, remain aware of potential fraud, and be discreet with confidential informationMaintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environmentPerform other duties as required or assigned by leadershipWHAT WILL YOU NEED TO SUCCEED
High School diploma or equivalent1 years of general cash handling, sales & customer service experience1 years of previous banking experience strongly encouragedGood analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situationAbility to work expected Banking Center hours of operation, including Saturday (based on Market and location). Travel may be required.Strong knowledge of daily branch, vault, and ATM operationsReceive and maintain a NMLS certification as deemed necessaryHOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
PURPOSE OF THE JOB
This position is responsible for generating, maintaining, and servicing profitable business and retail customer relationships while maintaining a productive banking center staff and assuring proper daily branch operations are being performed.
MAIN DUTIES OF THE JOB
Accountable for proactively managing and growing banking center by use of entrepreneurial business management skills to ensure financial objectives are metPromote a network with internal support areas and develop a cohesive working partnership with other lines of business – mortgage, commercial, etc. Responsible for coordinating and developing procedures to maximize opportunities to cross-sell to customers from other lines of business.Responsible for generating, maintaining and servicing profitable business and retail customer relationshipsResponsible for maximizing banking center profitability by monitoring income and expenses for banking centerStaff management including but not limited to recruitment, coaching/development, disciplinary, performance evaluations, vacation and time sheet approvalsEnsure regulatory compliance standards are metPlan, organize, direct and control banking center activities/operations: quality control, exceptions, security equipment testing, and auditsEnsure adherence to Home Bank’s policies and procedures by all staffCustomer service requests including, but not limited to, new account opening, safe deposit transactions, wire transfers, maintaining account records and paperwork, Debit card issuance, accepting loan applications, and assisting customers with inquiries and problems as neededResponsible for ensuring all customer issues are resolved in a timely mannerCoordinate sales strategies with the Retail Group LeadCommunicate important and appropriate information to staff members on a timely basisDemonstrate an understanding of the banking center’s overall performanceDiagnose and develop an action plan to solve for branch inefficienciesProvide and maintain a professional, business-like atmosphere within the banking centerAccountable for maximizing customer satisfaction and ensuring quality service standards are consistently delivered by staffAdhere to all meeting routines set forth by Retail Manager and Retail Group LeadWork expected Banking Center hours of operation, including Saturday bankingPerforms other duties as assigned by the Retail Manager or Retail Group LeadADDITIONAL DUTIES
Establish an environment in which all branch employees work as a team to meet or exceed branch goals Coach staff members on effective sales and service techniques by coaching to behaviors in the HOME referral/sales models to identify financial needs and promote the continued development of employees Develop employees by providing personal development plans and action plans, as necessary Ensure all branch employees follow policy and procedures and operate within the guidelines of Home Bank Ensure all branch employees complete annually required compliance courses in a timely manner Complete and deliver performance evaluations as required by Home BankInclude managing responsibilities if applicableWHAT WILL YOU NEED TO SUCCEED
Five years of banking experience, with an extensive background in financial institution operating policies and procedures, banking regulations A minimum of two years of lending authority Bachelor's degree in business related field preferredExcellent leadership and team building skillsExcellent analytical and problem-solving skills, including ability to diagnose, resolve or escalate a critical situationReceive and maintain NMLS certificationHOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
PURPOSE OF THE JOB
This position is responsible for generating, maintaining, and servicing profitable business and retail customer relationships while maintaining a productive banking center staff and assuring proper daily branch operations are being performed.
MAIN DUTIES OF THE JOB
Accountable for proactively managing and growing banking center by use of entrepreneurial business management skills to ensure financial objectives are metPromote a network with internal support areas and develop a cohesive working partnership with other lines of business – mortgage, commercial, etc. Responsible for coordinating and developing procedures to maximize opportunities to cross-sell to customers from other lines of business.Responsible for generating, maintaining and servicing profitable business and retail customer relationshipsResponsible for maximizing banking center profitability by monitoring income and expenses for banking centerStaff management including but not limited to recruitment, coaching/development, disciplinary, performance evaluations, vacation and time sheet approvalsEnsure regulatory compliance standards are metPlan, organize, direct and control banking center activities/operations: quality control, exceptions, security equipment testing, and auditsEnsure adherence to Home Bank’s policies and procedures by all staffCustomer service requests including, but not limited to, new account opening, safe deposit transactions, wire transfers, maintaining account records and paperwork, Debit card issuance, accepting loan applications, and assisting customers with inquiries and problems as neededResponsible for ensuring all customer issues are resolved in a timely mannerCoordinate sales strategies with the Retail Group LeadCommunicate important and appropriate information to staff members on a timely basisDemonstrate an understanding of the banking center’s overall performanceDiagnose and develop an action plan to solve for branch inefficienciesProvide and maintain a professional, business-like atmosphere within the banking centerAccountable for maximizing customer satisfaction and ensuring quality service standards are consistently delivered by staffAdhere to all meeting routines set forth by Retail Manager and Retail Group LeadWork expected Banking Center hours of operation, including Saturday bankingPerforms other duties as assigned by the Retail Manager or Retail Group LeadADDITIONAL DUTIES
Establish an environment in which all branch employees work as a team to meet or exceed branch goals Coach staff members on effective sales and service techniques by coaching to behaviors in the HOME referral/sales models to identify financial needs and promote the continued development of employees Develop employees by providing personal development plans and action plans, as necessary Ensure all branch employees follow policy and procedures and operate within the guidelines of Home Bank Ensure all branch employees complete annually required compliance courses in a timely manner Complete and deliver performance evaluations as required by Home BankInclude managing responsibilities if applicableWHAT WILL YOU NEED TO SUCCEED
Five years of banking experience, with an extensive background in financial institution operating policies and procedures, banking regulations A minimum of two years of lending authority Bachelor's degree in business related field preferredExcellent leadership and team building skillsExcellent analytical and problem-solving skills, including ability to diagnose, resolve or escalate a critical situationReceive and maintain NMLS certificationHOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
