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Holiday Inn Express Suites Fresno NW
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  • Room Attendant  

    - Fresno
    Job DescriptionJob DescriptionBenefits/PerksCompetitive wagesThorough... Read More
    Job DescriptionJob DescriptionBenefits/PerksCompetitive wagesThorough training on proper cleaning and disinfectingCareer Growth OpportunitiesFun and Energetic EnvironmentOngoing trainingJob SummaryWe are looking for a hard-working and reliable Room Attendant to join our team! You will be attending to our facilities with integrity and attention to detail. Your goal is to create a clean and orderly environment for our guests, ensuring they will want to return and ultimately strengthening our reputation.
    As a Room Attendant, your responsibilities will include providing fresh towels, making beds, and cleaning bathrooms. You will also respond to guests’ questions and make sure the rooms are fully-stocked, clean, and inviting at all times.
    ResponsibilitiesPerform various cleaning duties, such as sweeping, mopping, dusting, making beds, replacing towels, etcCarefully inspect all rooms to ensure they meet the hotel’s high standardsReport any damages to the roomsRespond to requests and/or guest complaints with professionalism and patienceMaintain adequate inventory of supplies and consumables and restock when necessaryStrictly adhere to health and safety rules and regulationsQualificationsProven experience as a housekeeper, cleaner, or room attendant preferredAble to work with minimal supervision and maintain a high level of performanceFriendly, customer-oriented personalityGood organizational skills and an eye for detailAble to work quickly without compromising qualityAble to be on your feet all day with light lifting Read Less
  • Guest Service Representative  

    - Fresno
    Job DescriptionJob DescriptionBenefits/Perks Flexible SchedulingCareer... Read More
    Job DescriptionJob DescriptionBenefits/Perks Flexible SchedulingCareer Advancement Opportunities Competitive CompensationJob SummaryWe are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.
    The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!  
    ResponsibilitiesGreet every guest with a smile Assist guests with the registration processAnswer phone calls and take messages accuratelyAnticipate the needs of guests and build rapportRespond to guest concerns and resolve them appropriately, escalating to management when necessaryMaintain accurate records of registration and payment information Ensure compliance with health and quality standardsQualificationsHigh School Diploma/GED requiredFamiliarity with hospitality industry standardsKnowledge of front desk operations and proceduresProficient in English; knowledge of other languages is a plusAbility to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situationsAbility to demonstrate genuine care for customers and employeesAbility to work in a fast-paced environment Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany