Job Title: Front Desk Agent
Location: Holiday Inn Express – Webster, NY
Department: Front Office
Reports To: Front Desk Manager
Job Summary
The Front Desk Agent is responsible for providing exceptional guest service while efficiently managing front desk operations. This role serves as the first point of contact for guests and plays a key role in creating a welcoming and positive experience from check-in to check-out.
Key Responsibilities
Greet guests warmly and provide a friendly, professional check-in and check-out experience.Handle reservations, cancellations, and modifications accurately.Respond to guest inquiries, requests, and concerns promptly and professionally.Answer phone calls and direct them appropriately.Process payments and maintain accurate records of guest accounts.Maintain knowledge of hotel services, amenities, and local area information.Coordinate with housekeeping and maintenance to ensure guest satisfaction.Handle guest issues with patience and escalate them when necessary.Follow all hotel policies, procedures, and brand standards.Assist with daily reports, shift balancing, and administrative tasks.Qualifications
Previous customer service or hotel experience preferred.Strong communication and interpersonal skills.Ability to multitask and work in a fast-paced environment.Basic computer skills (hotel systems experience is a plus).Professional appearance and positive attitude.Flexibility to work evenings, weekends, and holidays.Work Schedule
Part-time: Typically 16–24 hours per week.Full-time: Typically 32–40 hours per week.Weekend and some holiday availability is required and non-negotiable.Physical Requirements
Ability to stand for extended periods.Occasionally lift up to 25 lbs.Perform repetitive tasks such as typing and handling paperwork.Compensation & Benefits
Competitive pay based on experience.Friendly and team-oriented work environment.Employee discounts and hotel benefits.Opportunities for growth and advancement within the company. Read LessRESPONSIBILITIES:
Thoroughly clean entire guest room according to standards setup by Brand Inspection Team. Complete housekeeping worksheet.Stock housekeeping carts before end of shift.Work with the maintenance department to deep clean rooms as needed.Follow hotel lost and found policy for any items left by a guest.Follow the hotel policy for removal of infectious waste (blood, body fluids, etc.) and sharps disposal (needles, razor blades, etc.).Keep linen storage rooms cleaned and organized.Provide friendly guest service, smile and greet all guests within 10ft.Knowledgeable of all current emergency policies and procedures. Perform any other duties as assigned.QUALIFICATIONS:
Be able to reach, bend, stoop and frequently lift up to 75 pounds without assistance.Be able to work in a standing position for long periods of time (up to 6 hours). Read LessOverview
We are seeking a dedicated and personable Front Desk Agent to join our team at a Stillwater's top-ranking hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role is vital in creating a welcoming atmosphere and enhancing the overall guest experience.
Duties For Front Desk / Houskeeper
Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.Manage the check-in and check-out processes efficiently, including handling reservations and payments.Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.Handle phone calls with professionalism, demonstrating excellent phone etiquette.Assist with night audit duties as required, ensuring accurate financial reporting.Maintain an organized front desk area, keeping all materials up to date and accessible.Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.Address any guest complaints or concerns promptly and effectively to ensure a pleasant stay.Utilize hotel management software to manage bookings and guest information accurately.Three months of housekeeping or general cleaning work experience.Previous experience working with cleaning equipment, products and chemicals.Able to proficiently speak, read, understand, and write English.Prepare bed and bath linensClean and organize guest roomsReplace amenities and promotional materialsRemove trash and soiled linens and transport them to designated areasMaintain adequate cleaning suppliesUse proper cleaning methods to ensure safety and prevent injuryKeep supply cart fully stocked and organizedPerform laundry duties including washing, folding, and pressing linens and towelsReport maintenance issues or deficiencies to housekeeping or engineering managementMaintain cleanliness of hallways, elevators, public areas, service corridors, and linen closetsEnsure guest rooms and public spaces meet brand standardsFollow hotel lost and found policies and proceduresDemonstrate professionalism, friendliness, and a commitment to personalized guest serviceQualifications
Previous experience in hotel management or front desk operations is preferred.Strong customer service skills with a focus on hospitality and guest satisfaction.Familiarity with night audit procedures is a plus.Excellent phone etiquette and communication skills are essential.Ability to work in a fast-paced environment while maintaining attention to detail.Though not mandatory, multilingual or bilingual abilities are a plus when assisting diverse guests.A positive attitude, strong work ethic, and willingness to learn are crucial for success in this role.Flexibility to work various shifts, including evenings, weekends, and holidays as needed.Join us in delivering outstanding service at our hotel where every guest's experience matters!
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Expected hours: 30 – 40 per week
Benefits:
Employee discountFlexible scheduleSchedule:
4 hour shift8 hour shiftDay shiftEvening shiftHolidaysMonday to FridayMorning shiftNight shiftOn callRotating weekendsWeekends as neededAbility to Commute:
Stillwater, OK 74074 (Required)Ability to Relocate:
Stillwater, OK 74074: Relocate before starting work (Required)Work Location: In person
Read LessPay: $18.00 - $20.00 per hour
Job description:
Position:
Location: Country Inn & Suites, 777 E Grand Ave, Bensenville, IL 60106
Pay: $18.00 - $20.00 per hour
Shift: Morning
Benefits:
Job Summary:
Country Inn & Suites is seeking a detail-oriented and reliable Morning front desk agent to join our team. The Front Desk agent will oversee the front desk operations, ensure guest satisfaction, and perform end-of-day financial reconciliation to maintain accurate records.
Key Responsibilities:
Greet and assist guests with check-in, check-out, and other inquiries in a professional and friendly manner.Prepare and distribute daily reports for management.Resolve guest complaints or issues promptly and professionally.Maintain the security of the hotel during the morning shift, ensuring the safety of guests and staff.Monitor and respond to phone calls and emails as needed.Assist with setting up the breakfast area, if required, for the morning shift.Ensure the front desk area is clean and organized.Qualifications:
Previous experience in a hotel front desk or accounting role is preferred but not required.Strong mathematical and problem-solving skills.Excellent customer service and communication skills.Ability to work independently and manage time effectively.Proficient in basic computer applications and hotel management software (training will be provided).Flexibility to work overnight shifts, including weekends and holidays.\nCompany DescriptionThis is 92 Rooms Country Inn & Suites at 777 E Grand Ave. Bensenville, IL 60106. 6 Miles from Chicago O'hare International Airport.
We offer 24 hour shuttle.
