This position is responsible for performing gate operations and access control duties to ensure the safety and security of guests and team members, protect Orange Lake’s assets, and maintain controlled access to the resort. This high guest-contact role requires an approachable, friendly, enthusiastic, and self-motivated demeanor with a strong guest-focused mindset. The ideal candidate must be able to multitask effectively while answering phones, greeting vehicles, and assisting walk-up traffic.
COMPANY BENEFITS
Matching 401KGrowth & Developmental OpportunitiesComprehensive Medical, Dental & Vision BenefitsEmployee Assistance ProgramPaid Time OffTravel Benefits, Discounts & FREE Vacations through our ClubGo ProgramTuition Reimbursement & Continuing Education Courses
ESSENTIAL DUTIES AND TASKS
EDUCATION and/or EXPERIENCE
Strong customer service background.Two years of hotel or retail experience with high customer contact preferred.This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
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Read LessThe Front Desk Specialist will serve as the front-of-the-house liaison to facilitate an exceptional guest experience. This individual will serve as the primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check-out processes. Additionally, the Specialist will run, review, and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face-to-Face team during the check-in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position as a technical and service expert in regard to business center and resort Wi-Fi access, to ensure great first and last impressions.
COMPANY BENEFITS:
Matching 401K Growth & Developmental OpportunitiesComprehensive Medical, Dental & Vision BenefitsEAP – Employee Assistance ProgramPTO - Paid Time OffTravel Benefits, Discounts & Free Vacation Points through our ClubGo ProgramTuition Reimbursement & Continuing Education CoursesOutstanding Company CultureESSENTIAL DUTIES AND TASKS:
Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves, and folio adjustments as necessary. Creates and issues keys while ensuring the safety and security of all owners and guests. Calculates visit costs, verifies customers' credit, and establishes how the customer will pay for the accommodationEnsures that each interaction exceeds the expectations of our owners and guests. Is a visible resource to all partners and demonstrates a sense of urgency in responding to any requests for assistance. Answers all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies need and reacts accordingly. Recognizes and initiates solutions to any concerns to the owners’ and guests’ satisfactionMaintains and is responsible for a house bank, and performs end-of-day reporting of receiptsCommunicates with housekeeping, as appropriate, to expedite the cleaning of the units for on-property guestsPerforms duties with minimal supervision. Is flexible to work outside the normal business hours when necessary to ensure smooth and successful completion of tasks. Willingly performs other duties as assigned by supervisor and/or managementQUALIFICATIONS:
Ability to be self-directed with attention to detail and be skilled in conflict/problem resolution skillsMust possess the ability to provide a high level of professional service consistentlyAbility to work as part of a team and individuallyMust have prior experience in a fast-paced and moderately to highly stressful environmentMust have strong written and verbal communication skillsPrior working knowledge of Timeshare Ware Reservation System is a plusMust be able to speak and understand English fluentlyMust be able to establish and foster positive relationships with owners, guests, and coworkersPrior experience in cash handling requiredProficiency in Microsoft Word, Excel, and other required applicationsStrong work ethic, high energy level, and positive attitudeKNOWLEDGES, SKILLS, AND ABILITIES:
A commitment to providing outstanding customer servicesKnowledge of Microsoft Office SuiteAble to acquire a clear understanding of timeshare ware applicationsBasic knowledge of hardware and peripheral devices is required to perform the jobAbility to establish and maintain effective working relationships with co-workers and leadersStrong problem-solving skillsCapable of seeing a task through to completionStrong organizational skillsExcellent verbal and written communication skills. Fluent in the English languageEDUCATION and/or EXPERIENCE
One year of front desk experience in a high-volume hotel (300+ rooms) or resort is preferredHigh School Diploma or GED equivalent, or an equivalent combination of training, education, and experienceBilingual a plusAt Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
Read LessThe Inbound Vacation Sales Representative role is a commission-driven sales position responsible for converting qualified inbound transferred calls into vacation package sales through consultative selling techniques. This role is ideal for motivated individuals who thrive in a high-energy, results-driven environment and are eager to maximize their earning potential through a competitive commission structure. Successful candidates will utilize proven sales methodologies to achieve performance targets while delivering exceptional customer service.
Key ResponsibilitiesSales and Guest Engagement:
Pre-qualify guests for vacation packages based on established criteria.Manage a high volume of inbound transferred calls while maintaining professional and engaging conversations.Utilize company sales methodology to effectively present vacation packages and ownership benefits.Sales Process Execution:
Follow proven sales scripts and best practices to achieve conversion targets.Overcome objections professionally while maintaining positive guest relationships.Document guest interactions and sales activities in company systems.Meet or exceed established performance metrics for sales conversion and call quality.Team Collaboration and Professionalism:
Maintain positive, professional relationships with guests, team members, and leaders.Follow department policies and procedures consistently.Contribute to a positive team environment.Adapt to changing business needs and scheduling requirements.Professional Development:
Complete new hire training and all subsequent skill enhancement training.Participate in ongoing coaching and development sessions.Apply feedback to enhance sales techniques and guest interactions.Scope Factors - Revenue, Assets, Budget, Profit/Loss, Supervisory:
Individual contributor role focused on direct sales with high commission potential.Responsible for meeting established sales targets and quality metrics.No direct supervisory responsibilities.QualificationsSales experience preferred, particularly in vacation ownership, call center, or marketing environments.Experience in commission-based roles preferred.Demonstrated track record of meeting or exceeding sales targets preferred.Strong verbal communication skills with excellent voice tonality and inflection.Proficiency with technology including:Email and messaging platformsWeb-based application softwareMulti-monitor computer operationsDemonstrated ability to:Follow structured sales processesHandle objections professionallyMulti-task in a fast-paced environmentWork independently while contributing to team goalsSelf-motivated with a professionally competitive mindsetWhy Join Us?At Holiday Inn Club Vacations, we provide the tools and support to help you succeed. Our comprehensive benefits and career development opportunities ensure you have everything needed for long-term success in a rewarding sales career.
Comprehensive Training: Structured ramp-up period with ongoing coaching and mentorship.
High Earning Potential: Performance-driven commission structure rewards top sellers.
Flexible Work Options: Opportunity to transition to remote work after 90 days.
Career Growth: Advancement opportunities within a dynamic sales environment.
Exclusive Travel Perks: Earn vacation stays at any of our resorts with ClubGO points.
Discounts & Perks: Special IHG hotel discounts plus additional employee benefits.
Financial & Career Benefits:
#INDCCC
#ZRCC
Company DescriptionAt Holiday Inn Club Vacations®, we are committed to delivering exceptional vacation experiences for our guests and owners, and a culture that values Caring, Courage and Creativity for our team members.The Inbound Vacation Sales Representative role is a commission-driven sales position responsible for converting qualified inbound transferred calls into vacation package sales through consultative selling techniques. This role is ideal for motivated individuals who thrive in a high-energy, results-driven environment and are eager to maximize their earning potential through a competitive commission structure. Successful candidates will utilize proven sales methodologies to achieve performance targets while delivering exceptional customer service.
Key ResponsibilitiesSales and Guest Engagement:
Pre-qualify guests for vacation packages based on established criteria.Manage a high volume of inbound transferred calls while maintaining professional and engaging conversations.Utilize company sales methodology to effectively present vacation packages and ownership benefits.Sales Process Execution:
Follow proven sales scripts and best practices to achieve conversion targets.Overcome objections professionally while maintaining positive guest relationships.Document guest interactions and sales activities in company systems.Meet or exceed established performance metrics for sales conversion and call quality.Team Collaboration and Professionalism:
Maintain positive, professional relationships with guests, team members, and leaders.Follow department policies and procedures consistently.Contribute to a positive team environment.Adapt to changing business needs and scheduling requirements.Professional Development:
Complete new hire training and all subsequent skill enhancement training.Participate in ongoing coaching and development sessions.Apply feedback to enhance sales techniques and guest interactions.Scope Factors - Revenue, Assets, Budget, Profit/Loss, Supervisory:
Individual contributor role focused on direct sales with high commission potential.Responsible for meeting established sales targets and quality metrics.No direct supervisory responsibilities.QualificationsSales experience preferred, particularly in vacation ownership, call center, or marketing environments.Experience in commission-based roles preferred.Demonstrated track record of meeting or exceeding sales targets preferred.Strong verbal communication skills with excellent voice tonality and inflection.Proficiency with technology including:Email and messaging platformsWeb-based application softwareMulti-monitor computer operationsDemonstrated ability to:Follow structured sales processesHandle objections professionallyMulti-task in a fast-paced environmentWork independently while contributing to team goalsSelf-motivated with a professionally competitive mindsetWhy Join Us?At Holiday Inn Club Vacations, we provide the tools and support to help you succeed. Our comprehensive benefits and career development opportunities ensure you have everything needed for long-term success in a rewarding sales career.
Comprehensive Training: Structured ramp-up period with ongoing coaching and mentorship.
High Earning Potential: Performance-driven commission structure rewards top sellers.
Flexible Work Options: Opportunity to transition to remote work after 90 days.
Career Growth: Advancement opportunities within a dynamic sales environment.
Exclusive Travel Perks: Earn vacation stays at any of our resorts with ClubGO points.
Discounts & Perks: Special IHG hotel discounts plus additional employee benefits.
Financial & Career Benefits:
#INDCCC
#ZRCC
Read LessAt Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
The Sales Support Associate is to ensure that the Resort Tour Reception, Gifting, Kids Club, Sales F&B, and Sales Receptionist job functions are performed professionally and organized while providing a quality experience for our guests.
ESSENTIAL DUTIES AND TASKS:
Performs all elements of the check-in and departure process for the designated sales and marketing department
Achieves personal and departmental written objectives by the Manager of Sales & Marketing ServicesEnsures check-in accuracy by verifying marketing qualifications for proper tour assignmentsPrepare and distribute all departmental reporting upon management’s approvalExecutes the gifting process for the designated sales and marketing areasQUALIFICATIONS:
Excellent computer and telephone skills.Proficient in using the Internet, MS Word, PowerPoint, and Excel.Strong commitment and execution of customer service skills.Able to prioritize, organize, and delegate assignments with ease.Strong work ethic.Excellent verbal and written communication skills are essential for success.Possesses well-developed judgment, interpersonal, and communication skills.Attention to detail and analytical as well as creative approach to tasks.Participates in proactive team efforts to achieve departmental and company goals.Carries out any reasonable request by management.BENEFITS:
At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:
Growth Opportunities!401K!Comprehensive Benefits – Health, Dental, and Vision Plans!EAP – Employee Assistance Program!PTO - Paid Time Off!Discounted vacations through our ClubGo program. Discounts through IHG including additional discounted employee benefits through our company Perks website!Tuition Reimbursement & Continuing Education Courses!Outstanding Company Culture!#INDSA1 #ZRSA1
Read LessAt Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
The Sales Support Associate is to ensure that the Resort Tour Reception, Gifting, Kids Club, Sales F&B, and Sales Receptionist job functions are performed professionally and organized while providing a quality experience for our guests.
ESSENTIAL DUTIES AND TASKS:
Performs all elements of the check-in and departure process for the designated sales and marketing department
Achieves personal and departmental written objectives by the Manager of Sales & Marketing ServicesEnsures check-in accuracy by verifying marketing qualifications for proper tour assignmentsPrepare and distribute all departmental reporting upon management’s approvalExecutes the gifting process for the designated sales and marketing areasQUALIFICATIONS:
Excellent computer and telephone skills.Proficient in using the Internet, MS Word, PowerPoint, and Excel.Strong commitment and execution of customer service skills.Able to prioritize, organize, and delegate assignments with ease.Strong work ethic.Excellent verbal and written communication skills are essential for success.Possesses well-developed judgment, interpersonal, and communication skills.Attention to detail and analytical as well as creative approach to tasks.Participates in proactive team efforts to achieve departmental and company goals.Carries out any reasonable request by management.BENEFITS:
At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:
Growth Opportunities!401K!Comprehensive Benefits – Health, Dental, and Vision Plans!EAP – Employee Assistance Program!PTO - Paid Time Off!Discounted vacations through our ClubGo program. Discounts through IHG including additional discounted employee benefits through our company Perks website!Tuition Reimbursement & Continuing Education Courses!Outstanding Company Culture!#INDSA1 #ZRSA1
Company DescriptionAt Holiday Inn Club Vacations®, we are committed to delivering exceptional vacation experiences for our guests and owners, and a culture that values Caring, Courage and Creativity for our team members.Florida Real Estate License is REQUIRED
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
The Sales Consultant is responsible for the direct sale of Holiday Inn Club Vacation ownership products to perspective purchasers to be delivered in a professional and ethical manner. The primary duties of the Sales Consultant are to discover the prospective purchaser’s needs & interests and create a want to join the Holiday Inn Club Vacations program through a structured sales presentation. The Sales Consultant will advise clients on how being a HCV owner will provide added value to their lives and is prepared to address/overcome any questions or concerns while providing a quality customer service experience.
BENEFITS:
At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:
Growth Opportunities!401K!Comprehensive Benefits – Health, Dental and Vision Plans!EAP – Employee Assistance Program!PTO - Paid Time Off!VACATION at ANY of our resorts (CLUB GO POINTS)!Discounts through IHG including additional discounted employee benefits through our company Perks website!Tuition Reimbursement & Continuing Education Courses!Outstanding Company Culture!ESSENTIAL DUTIES AND TASKS:
Conducts a guest presentation and tour as trained at scheduled times. Provides perspective owners a tour of the Sales Gallery, Resort Property and Model TourAttends training classes on an on-going basis. Participates in demonstration/assessment rides that are scheduled with the Sales Managers and/or Sales Training ManagersBuilds relationships with assigned Sales Training Managers and all members on the Sales Line Team. Assists in ensuring all questions are answered in a professional, informative, diplomatic and correct mannerEnsures and/or performs coaching and action plans as provided by the assigned Sales Training Managers and/or Sales Managers. Explain the features and benefits of the points program and recommends the amount of points to be purchased to take care of current and future vacation needsDelivers the utmost level of customer service to all guests and owners to ensure a great sales tour experience. Achieves personal and departmental written objectives as provided or determined throughout the fiscal yearQUALIFICATIONS:
Active FL Real Estate License requiredDependable and goal orientedSelf-directed and independentPersuasive interpersonal skills and strong oral communication skillsExcellent customer service skillsStrong work ethic, high energy level and positive attitudePursuit of continuous improvement#ZRSA1
#INDSA1
Read LessThis position is responsible for assisting with all inbound information requests to the resort from owners, guests, resort departments, personnel, and guest units. The PBX Operator will respond to all inbound owner/guest requests or inquiries, internal service requests, and other information requests to ensure that all inquiries are addressed and resolved promptly, creating a sense of urgency and importance in the experience of our owners and guests. This position will have a solid understanding of resort facilities and services, as well as possess a general knowledge of club ownership services, in order to properly facilitate information requests from club owners and guests to the proper department for the resolution of any concerns, requests, or issues.
The PBX Operator will efficiently distribute calls to various individuals and departments as needed to ensure a timely response to any information request and guest satisfaction. They will also track all calls and information requests, as well as assist all departments as needed to ensure that timely service requests are met. Additional responsibilities include communicating room anomalies, coordinating all communication between the proper personnel via phone or radio, and providing clerical support for the department. Other activities include monitoring staff assignment completion times for requests. The PBX Operator will confer with other departments to coordinate and follow up on all guest-related issues. You may be required to work at the front desk as a Front Desk Specialist, as these departments often cross-train for appropriate business coverage.
COMPANY BENEFITS:
Excellent Company CultureComprehensive Benefits: Medical, Dental, Vision & Prescription EAP - Employee Assistance Program401K with Company MatchEAP-Employee Assistance ProgramPTOHeavily Discounted Hospitality Stays & the Company Perks WebsiteTuition AssistanceOne Free Meal Per ShiftGrowth Opportunities & StabilityESSENTIAL DUTIES AND TASKS:
Handle all Guest Service information requests from all incoming and outgoing communication areas as needed, while ensuring a timely response to promote guest satisfaction. Monitor all calls and guest requests to ensure timely resolution.Relay all communication to appropriate service departments, whether within the resort or to corporate club owner services, as required.Follow up with the owner, guest, and department concerns.Maintain complete records of guest-signed registration forms. Receiving and logging all incoming and outgoing mail and parcels for guests, owners, and other departmentsProvide front desk support to the department.QUALIFICATIONS:
Have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity. May have in-person contact with guests and may directly address and mitigate guest concerns.Must be able to develop and maintain comprehensive knowledge of resort procedures and operations, and ensure communication of relevant information as required.Must possess a sincere dedication to providing an unsurpassed level of owner and guest satisfaction.Must have demonstrated exceptional verbal and written communication skills.Must demonstrate a commitment to the team.Must be able to multitask in a high-pressure environment.Must possess good computer, writing, and typing skills.KNOWLEDGE, SKILLS & ABILITIES:
A commitment to providing outstanding customer service.Knowledge of the Microsoft Office Suite.Able to acquire a clear understanding of timeshare ware applications.Basic knowledge of hardware and peripheral devices is required to perform the job. Specifically, multi-phone line systems and the ability to use multiple computer software programs at once.Ability to establish and maintain effective working relationships with co-workers and leaders.Strong problem-solving skills.Capable of seeing a task through to completion.Strong organizational skills.Excellent verbal and written communication skills. Fluent in the English language.Have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.EDUCATION and/or EXPERIENCE
High School Diploma or GED equivalent, or an equivalent combination of training, education, and experience.At least one year of experience in the Hospitality industry and/or Customer Service background. Bilingual is a plus.At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
Read LessThe General Maintenance Technician I performs maintenance service and repairs at our resort ensuring that all facilities and villas are maintained to the highest standards This role includes performing routine inspections, addressing maintenance requests, and executing repairs to enhance the guest experience and maintain safety. Success in this position requires upholding high-quality standards for both interior and exterior spaces through daily inspections, skilled use of basic to intermediate hand tools, and a thorough understanding of dispatching systems. The GMT I will proactively identify, and address repair needs to keep all assets fully functional and visually well-maintained. Additionally, they will respond to guest requests promptly, demonstrating a customer-focused approach. For larger repairs or when additional resources are required, they will collaborate and communicate with leadership to ensure efficient and effective completion.
2:30pm-11:00pm (Weekends & Holidays Required)
Must Have Valid Driver's License
COMPANY BENEFITS:
Excellent Company CultureComprehensive Benefits: Medical, Dental, Vision & PrescriptionEAP - Employee Assistance Program401K with Company MatchEAP-Employee Assistance ProgramPTOHeavily Discounted Hospitality Stays & the Company Perks WebsiteTuition AssistanceGrowth Opportunities & StabilityESSENTIAL DUTIES AND TASKS:
Performs basic routine maintenance and preventative maintenance on plumbing fixtures, windows, doors, lighting, and other assets within the property. Basic troubleshooting and repairsExamples: repairing door hinges, furniture assembly, changing air filters and vents, touch-up paint, caulkingMinor plumbing and electricalExamples: unclogging drains and toilets, replacing light bulbsInspections and capturing needed repairsGuest interactionPerforms corrective maintenance in response to guest and staff calls.Helps to maintain a clean and safe worksite by removing debris, reporting cleanliness issues to the proper team, and preparing for inclement weather events.Adhere to all company, Brand, Safety, OSHA, and compliance standards and regulations, including the completion of company training and the training of fellow teammates, as assigned by the leader.Maintain accurate records, services, and work performed via mobile and desktop applications. To ensure the accuracy of records.QUALIFICATIONS:
Entry-LevelNo experience requiredBasic maintenance knowledge and skills are preferredEDUCATION and/or EXPERIENCE:
High School Diploma or GEDVocational training is a plusCERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid driver's licenseAt Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
Read LessAt Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
The Daily Game Plan:
Be the friendly face handling guest check-ins and check-outs for our sales & marketing crew
Help us hit our goals and look good doing it—both personal and team ones
Double-check tour qualifications to make sure everyone’s set up for success
Keep things organized with reports (once the boss gives the green light)
Hand out those sweet gifts in our sales & marketing areas like a pro
What Makes You a Great Fit:
You’re a wizard with a computer and a phone
You know your way around the internet, Word, Excel, and PowerPoint
Customer service? You crush it
Organizing and multitasking come naturally to you
You’ve got a strong work ethic and great vibes
Communication is your superpower—both talking and writing
You’re detail-oriented but also creative when needed
You’re a team player who’s all about hitting goals
Oh, and if the manager asks nicely, you’re down to help out with extra stuff too
BENEFITS:
At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:
Weekly Pay & Lucrative Compensation PlansRewards & Recognition ProgramsAnnual Bonus Opportunities for Select RolesComprehensive Medical, Dental, and Vision401K MatchTeam Member Travel Perks and DiscountsTuition AssistanceReferral Compensation ProgramINDSA2
#ZRSA2
Company DescriptionAt Holiday Inn Club Vacations®, we are committed to delivering exceptional vacation experiences for our guests and owners, and a culture that values Caring, Courage and Creativity for our team members.