At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
This position will be responsible for assisting all Local Marketing with reporting and administrative functions. Control Room Clerks manifest tours and create transportation reservations for Local Marketing. Excellent communication skills are critical for this position. The position functions as an interface between Local Marketing, management, hotel staff and individual tour guests.
ESSENTIAL DUTIES AND TASKS:
Responsible for the timekeeping function for Local Marketing and assists Local Marketing representatives in manifesting tours when necessary.Creates transportation reservations with affiliated third-party partners. Confirms tour and transportation appointments.Produces and distributes daily/weekly/monthly reports for Local Marketing. Processes Pre-Assigned Representative requests for Sales.Provides data validation for but not limited to Owner Equity, Campaigns, Soft Scores, and MOARS. Assists with allotment availability.Ensures that both internal and external customers are provided the utmost level of customer service.QUALIFICATIONS:
High school diploma or GED required.Experience with Word and Excel software preferred.Previous timeshare marketing or sales experience preferred.Excellent interpersonal skills.Outstanding customer service skills.Working knowledge of Word and Excel.Possesses high integrity.Ability to handle multiple tasks and balance priorities.Positive and cooperative attitudeBENEFITS:
At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:
Growth Opportunities!401K!Comprehensive Benefits – Health, Dental and Vision Plans!EAP – Employee Assistance Program!PTO - Paid Time Off!VACATION at ANY of our resorts by way of CLUBGO POINTS!Discounts through IHG including additional discounted employee benefits through our company Perks website!Tuition Reimbursement & Continuing Education Courses!Outstanding Company Culture!#INDSA1
Read LessSeasonal Position (Until September 21st)
Perks:
Room Discounts WorldwideClubGo Membership (Discounted Vacations & Much More)At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
This Concierge is responsible for delivering an exceptional guest and owner experience and is empowered to address a wide range of guest needs and challenges. The role requires consistently meeting or exceeding service expectations while maintaining a positive, friendly, and welcoming “at your service” environment each day. Additionally, this individual will support Signature Collection guests by warming and plating food items and preparing a variety of mixed beverages. The Concierge is expected to acknowledge every guest with a warm smile and greeting, following established service guidelines to ensure a memorable and elevated experience.
ESSENTIAL DUTIES AND TASKS:
Provide exceptional service to Signature Collection guests by warming and plating food items and preparing a variety of mixed beverages.Demonstrates a high level of service.Cleaning Confirmation and delivery of services and/or products.StockingPartner with resort outlets to assist the guests/owners.EDUCATION and/or EXPERIENCE
GED or high school equivalentQUALIFICATIONS
Must have a strong knowledge of the Resort amenities and activities that occur.Ability to be self-directed with attention to details.Must possess the ability to provide a high level of service consistently.Ability to work as part of a team and individually on occasion.Ability to follow prescribed procedures and guidelines in accomplishing tasks as described above.Has worked in a fast pace and moderate to high stressful environment.Must have knowledge / understanding of current PMS system.Must be at least 18 years of age or older. Read Less