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HMSA
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  • Senior Accounting Analyst  

    - Honolulu County
    Research and Financial analysis Performs complex financial analysis wi... Read More
    Research and Financial analysis Performs complex financial analysis with minimal supervision and report findings to management. Reviews and reconciles medium to high complexity balance sheet accounts. This includes, but is not limited to, cash, revenue, receivable, expense, and liability accrual accounts. Analyze financial data for significant fluctuations and communicate with appropriate units or departments to ascertain validity of transactions. Analyze, research, and communication financial information to management or leadership. Prepares and provides account reconciliations, audit workpapers, and other documentation for internal and external audit reviews. Federal and State compliance reporting support Provides support for Federal and State compliance reporting requirements such as Federal Plan (FEPDO and OPM) reporting requirements, HIPAA compliance guidelines, Federal escheat requirements, State Unclaimed property reporting requirements, IRS 1099 reporting requirements, and any other new or updated regulatory mandates. Ability to interpret government rules and regulations Communicate with vendors and business associates on updated or new reporting requirements. Manages and coordinates work effort for updates to compliance guidelines including but not limited to HIPAA Core Rules, Washington Publishing Company Updates, BCBS Association updates. Review and approval of GL Account Reconciliation / Payment Balancing Review and approve general ledger account reconciliations, claims system payment balancing worksheets, and other internal forms or balancing worksheets as needed. Assist management with review of payment transactions, general ledger reporting and account reconciliation. Manages and coordinates work effort for Disbursements functions such as recovery of provider negative balance, review and reconciliation of medical refunds transactions, processing third party payee requests, monitoring customer inquiry requests, balance, and review payment-related claims transactions. Assist with resolving issues related to payments, refunds, negative balance, deducts, etc. Process Improvement / System Testing Actively participates in projects and provides system test support for corporate initiatives and systems upgrades. Develop business processes, procedures, and workflows for new requirements or business needs for corporate priority initiatives or departmental goals and provide overview and training to staff as needed. Take on leadership role in managing work effort with other department leads to develop, test, and implement solutions. Have direct responsibility and ownership in executing large scale process improvement opportunities within new business launches and existing processes and controls, including defining scope, goals, and deliverables in collaboration with senior leadership and stakeholders. Support all aspects of testing including requirements renew, test case validation and preparing documentation for test acceptance criteria. Ability to trouble-shoot system problems and collect relevant information to solve problem or determine best solution with minimal risk and impact to our customers. Cross-Functional Integration and Communication Effectively communicates with other departments on information related to outstanding balances and the associated claims or remittance information. Coordinate work efforts for audit review and train staff on various business functions. Identify, articulate, and communicate project and accounting operation risks to senior leadership, along with clear recommendations for resolution or mitigation. Performs all other miscellaneous responsibilities and duties as assigned or directed Read Less
  • Senior Business Analyst, Command Center  

    - Honolulu County
    Research and Data analysis Provide quality, objective, and professiona... Read More
    Research and Data analysis Provide quality, objective, and professional analysis of relevant topics Gather and analyze information to identify trends, issues, innovations, and potential problems and solutions related to internal operations performance Develops analysis Present results with recommendations Supports execution of solutions Develop performance optimization strategies and tactics based on logical assumptions and facts considering resources, constraints, and HMSA values. Helps to lead and contributes to strategic design and implementation of performance improvement initiatives. Works with key stakeholders to strategically design and implement health strategy initiatives with guidance from executive sponsors, subject matter experts, and other staff as needed Serving as a lead subject matter expert, determines and develops business requirements Cross-Functional Integration and Communication:* Work directly with cross-departmental team members to complete tasks, facilitate communication, and provide status updates Work with the project team, HMSA departments and external partners to monitor, collect, communicate, and distribute information. Appropriately identify communication needs and timelines; Communicate analysis, assessments, recommendations and completed work product through professional written and oral reports and presentations. Responsible for representing the Command Center department to internal and external partners when appropriate. Other duties On a regular, sustained basis, cooperates with other staff members both within and outside the department in the accomplishment of one's own job duties as well as assisting other in accomplishing theirs. Special Projects Managements Assist with vendor management and evaluation. Perform all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid Read Less
  • Group Underwriter II  

    - Honolulu County
    Accurately calculate and analyze a variety of employer group rates usi... Read More
    Accurately calculate and analyze a variety of employer group rates using the historical utilization of the account. Extract and analyze historical data of the account to ensure accuracy and good logic. Analyze the overall composition of the group to ensure that the total risk is not excessive. Produce and audit rate renewals, rate filing worksheets, and exhibits for moderately complex accounts using pre-established and State Insurance Commissioner approved guidelines and templates as a basis for analysis, performing necessary additional research on issues that fall outside these guidelines. May modify guidelines and templates as needed. Answer moderately complex underwriting questions from accounts and Marketing Department on rate renewal calculations and various financial arrangements. Provide consultation to Account Management and Sales and explain rationale and rating practices for moderately complex accounts to assist in rate renewal process. Collaborating with the Underwriting team and account management team to ensure rates and financial options are appropriate. Accurately prepare, analyze, and audit other reports as required by account (5500, utilization reports, financial reports, financial accountings, financial statements, etc.). Prepare, analyze, and reconcile monthly billings for self-insured accounts based on the terms of the contract with the account. Answer moderately complex underwriting questions from Account Management and Sales Department on statistical and financial reports. Produce and audit other data as needed to support the Account Planning process. Analyze and prepare rate proposals for prospective accounts based on information provided and recommend best course of action. May accompany Account Management and Sales staff to client meetings to answer questions and provide additional underwriting information when needed. Identify, research, and resolve data problems when they arise. Identify, research, track, and report paid/unpaid case amounts as needed. Prepare and audit monthly recovery reports with supporting documentation and respond timely to open queries. Aggregating and organizing data submissions and narratives for reinsurance audits and reinsurance renewal submissions. Provide guidance and training to the Group Underwriter I as needed. Participate in special projects Perform all other miscellaneous duties and responsibilities as directed or assigned. #LI-Hybrid Read Less
  • Community Health Worker (DSNP)  

    - Honolulu County
    Manage community health by establishing and maintaining trusting relat... Read More
    Manage community health by establishing and maintaining trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness. Advocate and support members and their families by prioritizing their needs and preferences, making sure they receive appropriate care and services promptly. Coordinate and collaborate with licensed clinicians and/or Health Management programs, as needed. Adjust workflows when necessary to provide optimal care for each situation or individual. Uses effective communication techniques, including motivational interviewing, to encourage members to attend regular provider appointments, close open care gaps, and utilize medical services that support their health. Engage with members and their families to discuss major health concerns and explore solutions to obstacles impacting service delivery, member satisfaction, cost, and community health. These efforts contribute to better care coordination for members overall. Delivers comprehensive education, resources, referrals, and connections to health-related services within the community. Facilitates the introduction of new or underutilized programs and services to community members. Provides guidance to community members facing complex health cases in navigating healthcare systems. Responsibilities may include, but are not limited to, conducting home visits, accompanying individuals to appointments, and supporting community events as needed. Exercises sound professional judgment and adhere strictly to scope and licensure boundaries to ensure actions are taken in the best interest of the community member(s). Provides culturally appropriate health education and instructions on using existing health and social services, presenting information clearly and effectively. Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid Read Less
  • Accounts Receivable Representative  

    - Honolulu County
    Independently process group and direct payments received from walk-in... Read More
    Independently process group and direct payments received from walk-in members and groups while providing all customers with an exceptional customer-focused and positive HMSA Center experience. Ensure that the experience meets the customer's needs and exceeds their expectations. Communicate and promote HMSA's brand message and commitment to service excellence. Effectively and independently analyze and research inquiries from customers (internal and external) relating to billing and payments processed by cashiers. Handle customer inquiries (internal and external) by responding to their needs quickly and efficiently. Requires broad understanding of HMSA's business, including the Hawaii Health Connector, HMSA online storefront, LRSP, QNXT, and ancillary systems. Provide quality service in line with HMSA's mission and vision. Assist in bill production for individual subscribers and groups, including cycle billing and demand billing. Performs reconciliations and audits to ensure the billing system, A/R system, and electronic bill presentment system are in balance. Independently resolves any identified variances. Process mailed-in group and direct payments from members and groups. Process rejected and unprocessed payments from Bank of Hawaii Lockbox. Process miscellaneous payments from other departments: Medicaid, Workshops, Administrative Services Only, Long Term Care, etc. Process medical refund checks (HMSA or other) mailed-in by members and providers. Process miscellaneous checks from Finance Read Less
  • Self-Direct Coordinator  

    - Honolulu County
    Ensure that Self Direct Providers (SDP) and members are enrolled in Ac... Read More
    Ensure that Self Direct Providers (SDP) and members are enrolled in Acumen and are trained to use the Electronic Visit Verification System (EVV). Audit enrollment for completion. Train new Health Coordinators (HC) in Acumen's EVV system as it relates to SD. Track and monitor monthly submission of time entries. Monitor EVV time punches. Contact SDPs regarding incomplete time entries and make corrections appropriately. Maintain payroll tracker. Notify HC's when authorizations are due. Complete payroll prep and approve pending entries in Acumen's EVV system. Process self-direct payroll payments by coordinating with Finance and Accounting Report any voids or credits to Finance and Accounting Monitor monthly manual entries and do remedial education to SD providers Respond to Finance and Accounting with any inquires Respond to member and Health Coordinator inquiries regarding Self-Direct EVV time punches and authorized hours and paychecks. Receive inbound calls from and make outbound calls to QUEST Integration members. Performs all other miscellaneous responsibilities and duties as assigned or directed. Read Less
  • Senior IT Manager  

    - Honolulu County
    Responsibilities include, but are not limited to the following: Leads... Read More
    Responsibilities include, but are not limited to the following: Leads and coordinates the activities of the Unified Communications, Desktop Management, Network, Security, Systems Engineering, Service Desk, Enterprise Application Administration, or Identity Access Management team. Accountable for the development and implementation of strategy, policy and solutions. Oversees the management and coordination of area-specific functions and initiatives - analysis, design, implementation and transition to operations Coordinates Technical Services division responses to audits and inquiries. Acts as a point of escalation for any user or business stakeholder issues. Monitors the activities of Technical Services teams so as to ensure architectural alignment. Establishes relationships with business partners and the IT organization in order to provide technical solutions to meet user needs and influence strategic initiatives. Coordinates the assignment of Technical Services resources to a variety of project and operational tasks. Hires, manages the performance of, and mentors IT Managers and Team Leads. Develops and oversees the implementation of training plans that improve the performance of technical staff at all levels. Conducts incident and problem management in support of Technical Services foundational infrastructure, overseeing the resolution of incidents and conducting root cause analysis within established Service Level Agreements. Identifies and resolves systemic issues that improve the user experiences. Establishes and maintains relationships with vendors. Oversee the purchasing of hardware, software and licensing, and the execution of professional services. Regularly evaluate vendor services against cost to ensure value. Oversees the implementation of teams plans in support of Technical Services objectives. Manages the assigned unit budget. Takes appropriate action to remain in budget. #LI-Hybrid Read Less
  • Revenue Analyst II  

    - Honolulu County
    Reporting, Research
    Reporting, Research Read Less
  • Manager, Provider Research  

    - Honolulu County
    Manage staff, ensuring provider inquiries are responded to timely, acc... Read More
    Manage staff, ensuring provider inquiries are responded to timely, accurately, and professionally. Resolve complex provider inquiries. Respond to and oversee staff responding to CMS demand letters. Participate in ad hoc projects to help enhance the provider experience with HMSA. These may include but are not limited to enhancements of provider online resources and development of content for the HealthPro news and Provider Resource Center. Analyze relevant data sources to proactively help identify and resolve issues affecting providers. Oversee training activities and the creation of training materials, workflows, and desktop procedures. Prepare and conduct presentations for staff and management. Develop staff in a manner that ensures continual growth and opportunities while maximizing efficiency for providers and the department. Integrate Claims Adjustment Specialists into the Research and Correspondence unit by implementing a plan for the pend resolutions to be worked and ensuring audit compliance. Lead the Research and Correspondence team in technological initiatives including existing application upgrades, adopting new applications, and ongoing refinement of the team's use of the SalesForce application. Coordinate reporting requirements for the unit including but not limited to inventory management reports and ad hoc claim queries. Performs all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid Read Less
  • Manager, Provider Performance Management  

    - Honolulu County
    Lead provider performance management activities. Monitor technical, pr... Read More
    Lead provider performance management activities. Monitor technical, process, and business outcome metrics across all provider contract requirements and Service Level Agreements (SLAs). Recommend actions for improvement and drive continuous improvement. Oversee and manage staff. Manage the performance governance aspects of provider services contracts. These activities include: Enforce compliance with the contractual SLAs and deliverables. Review and validate performance reporting. Capture potential value leakage and/or service level penalties. Coordinate implementation of SLA reporting automation. Generate dashboards and reports for executive level briefing. Develop and measure provider network performance metrics and objectives, such as: Cost, quality, and accessibility reporting. Network reporting supportive of open enrollment and RFP's. Ensure all regulatory network requirements are measured and reported according to listed requirements, such as: ACA, QUEST, Medicare, HMSA Oversee data analysis functions that support contract negotiations and fee reviews. Oversee out of network provider access strategies including: Single case agreements Network access partner solutions Perform all other miscellaneous responsibilities and duties as assigned or directed. #LI-Hybrid Read Less

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