Location 11410 Century Oaks Terrace, Austin, United States Contract Part-time
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer serviceWillingness to engage and have conversations with customers to provide excellent serviceGuide customers through our fashion trends, stories & products in all areas of the storeAbility to effectively promote and sell our products to customersActively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiativesRepresenting yourself and the H&M brand positively during all customer interactionsSupport with commercial or operational actions to reach sales targets with store management teamGeneral Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.Use your product & fashion knowledge to share relevant information to customersTeam & Development
Retain and share your service, fashion and store operations knowledge and skills with colleaguesFollow all procedures, routines, and legal requirements in all areas of the storeGive & receive feedback with your colleagues to learn, develop & support each otherParticipate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future developmentRetail Operations/ Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment careOperate fitting room and checkout areas according to best practice & processesContribute to a clean and tidy sales floor and back of house (including stockrooms)Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelinesEnsure good stock levels with replenishment routines on sales floorUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)Support with opening and closing of the storeFollowing all H&S guidelines and legal requirements applicable to role and responsibilitiesWho You Are
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.Motivated by giving customers a great experience.You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.You should also enjoy working in a collaborative and dynamic environment.You have sales experience working in a dynamic and collaborative environment that you can apply to your roleExperience working with customer service in fashion, retail or other service-related industriesWhy You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you're encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local communityYou'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COSJob Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $15.50 per hour**
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description: H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
H&M Fashion USA, Inc. Maki Assessment Tool: We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision-making tool. Rather, it is a tool that uses an AI-created avatar to present to you a set of multiple-choice questions. These questions are prepared by the H&M hiring team to assess candidates' ability to perform the duties of the position for which they are applying. The assessment calculates your total score based on predefined point values provided by our H&M team. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers.
If you have any difficulties or concerns with the online assessment method, you can request an alternative method of assessment by contacting recruitment_support@hm.com . Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and you may always ask questions.
When
Read LessLocation 6020 East 82nd Street, Indianapolis, Indiana, United States Contract
Part-time
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer serviceWillingness to engage and have conversations with customers to provide excellent serviceGuide customers through our fashion trends, stories & products in all areas of the storeAbility to effectively promote and sell our products to customersActively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiativesRepresenting yourself and the H&M brand positively during all customer interactionsSupport with commercial or operational actions to reach sales targets with store management teamGeneral Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.Use your product & fashion knowledge to share relevant information to customersTeam & Development
Retain and share your service, fashion and store operations knowledge and skills with colleaguesFollow all procedures, routines, and legal requirements in all areas of the storeGive & receive feedback with your colleagues to learn, develop & support each otherParticipate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future developmentRetail Operations/ Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment careOperate fitting room and checkout areas according to best practice & processesContribute to a clean and tidy sales floor and back of house (including stockrooms)Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelinesEnsure good stock levels with replenishment routines on sales floorUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)Support with opening and closing of the storeFollowing all H&S guidelines and legal requirements applicable to role and responsibilitiesWho You Are
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.Motivated by giving customers a great experience.You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.You should also enjoy working in a collaborative and dynamic environment.You have sales experience working in a dynamic and collaborative environment that you can apply to your roleExperience working with customer service in fashion, retail or other service-related industriesWhy You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you're encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local communityYou'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COSJob Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $12.50 per hour**
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description: H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
H&M Fashion USA, Inc. Maki Assessment Tool: We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision-making tool. Rather, it is a tool that uses an AI-created avatar to present to you a set of multiple-choice questions. These questions are prepared by the H&M hiring team to assess candidates' ability to perform the duties of the position for which they are applying. The assessment calculates your total score based on predefined point values provided by our H&M team. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers.
If you have any difficulties or concerns with the online assessment method, you can request an alternative method of assessment by contacting recruitment_support@hm.com . Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and you may always ask questions
Read LessLocation 10000 Factory Shop Boulevard, Gulfport, Mississippi, United States Contract Part-time
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer serviceWillingness to engage and have conversations with customers to provide excellent serviceGuide customers through our fashion trends, stories & products in all areas of the storeAbility to effectively promote and sell our products to customersActively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiativesRepresenting yourself and the H&M brand positively during all customer interactionsSupport with commercial or operational actions to reach sales targets with store management teamFashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.Use your product & fashion knowledge to share relevant information to customersTeam & Development
Retain and share your service, fashion and store operations knowledge and skills with colleaguesFollow all procedures, routines, and legal requirements in all areas of the storeGive & receive feedback with your colleagues to learn, develop & support each otherParticipate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future developmentRetail Operations/ Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment careOperate fitting room and checkout areas according to best practice & processesContribute to a clean and tidy sales floor and back of house (including stockrooms)Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelinesEnsure good stock levels with replenishment routines on sales floorUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)Support with opening and closing of the storeFollowing all H&S guidelines and legal requirements applicable to role and responsibilitiesWho You Are
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.Motivated by giving customers a great experience.You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.You should also enjoy working in a collaborative and dynamic environment.You have sales experience working in a dynamic and collaborative environment that you can apply to your roleExperience working with customer service in fashion, retail or other service-related industriesWhy You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you're encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local communityYou'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COSJob Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $11.75 per hour**
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
Benefits:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity:
H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description:
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
H&M Fashion USA, Inc. Maki Assessment Tool:
We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision-making tool. Rather, it is a tool that uses an AI-created avatar to present to you a set of multiple-choice questions. These questions are prepared by the H&M hiring team to assess candidates' ability to perform the duties of the position for which they are applying. The assessment calculates your total score based on predefined point values provided by our H&M team. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers.
If you have any difficulties or concerns with the online assessment method, you can request an alternative method of assessment by contacting recruitment_support@hm.com . Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback
Read LessAs a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer serviceWillingness to engage and have conversations with customers to provide excellent serviceGuide customers through our fashion trends, stories & products in all areas of the storeAbility to effectively promote and sell our products to customersActively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiativesRepresenting yourself and the H&M brand positively during all customer interactionsSupport with commercial or operational actions to reach sales targets with store management teamGeneral Information
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.Use your product & fashion knowledge to share relevant information to customersTeam & Development
Retain and share your service, fashion and store operations knowledge and skills with colleaguesFollow all procedures, routines, and legal requirements in all areas of the storeGive & receive feedback with your colleagues to learn, develop & support each otherParticipate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future developmentRetail Operations/ Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment careOperate fitting room and checkout areas according to best practice & processesContribute to a clean and tidy sales floor and back of house (including stockrooms)Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelinesEnsure good stock levels with replenishment routines on sales floorUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)Support with opening and closing of the storeFollowing all H&S guidelines and legal requirements applicable to role and responsibilitiesWho You Are
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.Motivated by giving customers a great experience.You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.You should also enjoy working in a collaborative and dynamic environment.You have sales experience working in a dynamic and collaborative environment that you can apply to your roleExperience working with customer service in fashion, retail or other service-related industriesWhy You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you're encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local communityYou'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COSJob Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $11.50 per hour
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description: H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
H&M Fashion USA, Inc. Maki Assessment Tool: We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision-making tool. Rather, it is a tool that uses an AI-created avatar to present to you a set of multiple-choice questions. These questions are prepared by the H&M hiring team to assess candidates' ability to perform the duties of the position for which they are applying. The assessment calculates your total score based on predefined point values provided by our H&M team. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers.
If you have any difficulties or concerns with the online assessment method, you can request an alternative method of assessment by contacting recruitment_support@hm.com. Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and you may always ask questions.
When you take the assessment, we collect your responses and use this information to evaluate your suitability for the role to which you have applied. The answers are saved in your applicant profile. We do not sell the information captured in the questionnaire and do not use any personal information to train any AI models. Our applicant tracking system provider has access to this information but is contractually prohibited from using it for any other purpose.
We retain this information for 3 years in your applicant file and use it as set forth in our Applicant Privacy Notice. For more information on how your personal data is processed by us, please refer to our Applicant Privacy Notice.
Read LessLocation 7400 San Pedro Avenue, San Antonio, United States Contract Full-time
Overall Job Summary: At H&M we refer to our Assistant Managers as Department Managers and you are responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience in the department and overall store. The Department Manager will ensure that you have the Best Team and support their development, as well as work with succession planning, talent development, and structured performance management for the team based on results, values, and leadership. The Department Manager will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.
This position reports to the Store Manager and has the following direct reports: Department Supervisor, Sales Advisor.
Your Day to Day*
Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers. Secure that actions are taken to maximize selling. Support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful executionTogether with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours.Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the Commercial HandbookEnsure H&M Customer Service standards are always delivered through active coaching and leading by exampleActively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, department moves and price changeActively prevent loss and ensure the department follows appropriate safety and security guidelinesGive input to the Store Manager and Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscapePeople and Teams
Manage the recruitment, training, development, and succession planning team in line with H&M best practicesEvaluate and manage the performance of the Department team members; give regular feedback, execute dialogues, development plans, and follow ups and take actions to improve performance and develop the teamDeliver clear communication to Store team on business performance, company culture, and training focuses through daily Behind The Seams meetings and participating in weekly Leadership MeetingsEnsure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all timesCarry out supervisory responsibilities in accordance with H&M policies and applicable laws including time-off requests, pay, conducting terminations & corrective actions, and making employment decisionsAbility to maintain overall store responsibility in absence of Store ManagerStrengthen our Company Culture by promoting feedback in our daily work and coach your team to do the sameWho You Are
Inclusive, positive, creative, and willing to learn on the job!Passionate for customer service and helping people find their styleA multi-tasker who enjoys working in a fast-paced environment with an eye for detail1-2+ years of transferrable experience welcomeYou have the ability to lift in excess of 20 poundsAbility to coach and counsel staff on management and progressive discipline techniquesAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolOpen availability including evenings and weekendsBasic computer skills such as browser navigation, software interaction, and data entry are neededMay be required to travel to support other stores and for trainingWhy You'll Love Working for H&M
Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.Endless growth & development opportunities.Dress your personality. We encourage you to dress your personality all day, every day.Did we mention our discount at H&M, &Other Stories, and COS?Job Status: Hourly, Non-Exempt
Compensation : Hiring Range is $18.98- $22.39 Hourly
EEOC Code: SLS
This job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.
H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
Benefits:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay 401K Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.
Inclusion & Diversity:
H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description:
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
Location7400 San Pedro Avenue, San Antonio, United States
Read LessLocation 29 Wyoming Valley Mall, Wilkes-Barre Township, Pennsylvania, United States Contract Part-time
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer serviceWillingness to engage and have conversations with customers to provide excellent serviceGuide customers through our fashion trends, stories & products in all areas of the storeAbility to effectively promote and sell our products to customersActively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiativesRepresenting yourself and the H&M brand positively during all customer interactionsSupport with commercial or operational actions to reach sales targets with store management teamFashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.Use your product & fashion knowledge to share relevant information to customersTeam & Development
Retain and share your service, fashion and store operations knowledge and skills with colleaguesFollow all procedures, routines, and legal requirements in all areas of the storeGive & receive feedback with your colleagues to learn, develop & support each otherParticipate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future developmentRetail Operations/ Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment careOperate fitting room and checkout areas according to best practice & processesContribute to a clean and tidy sales floor and back of house (including stockrooms)Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelinesEnsure good stock levels with replenishment routines on sales floorUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)Support with opening and closing of the storeFollowing all H&S guidelines and legal requirements applicable to role and responsibilitiesWho You Are
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.Motivated by giving customers a great experience.You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.You should also enjoy working in a collaborative and dynamic environment.You have sales experience working in a dynamic and collaborative environment that you can apply to your roleExperience working with customer service in fashion, retail or other service-related industriesWhy You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you're encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local communityYou'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COSJob Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $12.00 per hour**
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity: H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description: H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
Read LessAs a Department Supervisor, you will be responsible for supporting the sales and profit goals in the store by executing a plan to deliver the best customer experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.
A day in the life working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.Representing yourself and the H&M brand positively during customer interactions.Being aware of and taking responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them.Ensuring customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.Ensuring correct routines in fitting room and checkout, including transaction, returns, and exchanges.Ensuring all admin routines for both people and operations are handled in a correct way.Fashion & Trend Awareness:
Keeping up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.Ensuring your team provides product and fashion knowledge as well as other relevant information during customer interactions.Team & Development:
Retaining and sharing your knowledge and skills with the store team.Collaboration, planning & teamwork with in-store Visual Merchandiser team.Giving & receiving feedback with your colleagues to learn, develop & support each other.Regular communication to store colleagues to inform, motivate and inspire daily, weekly meetings, etc.Ensuring all procedures, routines, and legal requirements in all areas of the store are followed.Retail Operations/ Visual & Commercial Execution:
Securing a clean and tidy sales floor and back of house including stockroom areas.Ensuring high fashion quality, visual and commercial product presentation, with good garment care.Securing good stock levels and providing input on allocation to Area team.Ensuring the full garment cycle from delivery to garment presentation and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided.Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc).Securing a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store.Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc).Responsible for opening & closing of store daily.Who You Are:
To be a successful and effective Department Supervisor, you'll be an emerging leader who enjoys taking responsibility.You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.You are achievement-oriented, motivated by performance and competition to be truly customer centric.Why You'll Love Working at H&M:
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.We are an inclusive company where you're encouraged to be yourself at work.You will have access to a large global talent community, where career growth and aspirations have no limits.We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.Compensation: expected base salary range is 16.23 - 21.58 hourly
Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay 401K Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.
Inclusion & Diversity:
H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description:
At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
Location1620 Cumberland Mall, Atlanta, United States
Read LessLocation 6002 Slide Road, Lubbock, United States Contract Full-time
Overall Job Summary: Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M. You will actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Keyholder will always meet the expectations of customers and colleagues, as well as follow H&M procedures and standards.
This position reports to our Store Visual Manager (Based on volume).
Your Day to Day*
Sales and profit
The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines. The role will execute floor moves based on those joint discussions.
Fashion Knowledge
Ensure you are up to date with current fashion trendsShare, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standardsDirect Customer Service
Ensure you meet customer expectations on direct service according to H&M standards.Support the store to achieve an excellent customer experience.Indirect Customer Service
Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.Create a clear red thread from windows to A-area with wearable buying suggestions.Ensure high-quality garment presentation every day together with the store teamMaintain clear customer flow through fixture placement and navigation in line with H&M standardsLaunch and maintain all sales campaigns and activities on time and according to H&M standards.Commercial Routines
Together with the Department Manager, follow up on store KPIs and initiate actions to reach store goals and budgetsAdapt the store planning according to store needs and budget from the Commercial planComplete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunitiesVisual Store Operational Routines
Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestionsComplete all sales floor and window morning routines daily before the store is openEnsure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.Keep visual room organized and safe.Keep all Visual materials in the store current and share information with the team on seasonal changes.Paint & maintain the windows as necessary.Team
The Visual Keyholder will support the Store team to enhance the customer and working experience in-store through coaching and Development. Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled.
Training and Development
Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial HandbookMaintain overview, follow up, and give feedback while executing floor moves together with the store team.Seek Visual Merchandiser potential for successionCommunication and Legal Requirements
Ensure that all communication in the windows and sales floor complies with local legislationBack of House Routines
Perform all store routines, including the opening and closing of the store, by following all Company practices and proceduresWork with timekeeping and scheduling system including approving timesheetsMay be assigned overall store responsibility in absence of Store Manager or Department manager when opening and closing storeSecurity
Promote employee and customer safetyResolve health & safety, legal, and security issuesAddress any loss prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management teamFinancial Accountability
NoneWhat You'll Need to Succeed:
Inclusive, positive, creative, and willing to learn on the job!Passionate for customer service and helping people find their styleA multi-tasker who enjoys working in a fast-paced environment with an eye for detail1-2+ years of transferrable experience welcome. Previous keyholder responsibilities preferredYou have the ability to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stoolMust be able to work with hand and power operated tools (Iron, Steamer, etc) and lift in order to execute display setupsMust be able to work a flexible work schedule, including nights and weekendsMay be required to travel to support other storesWhy You'll Love Working for H&M
Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.Endless growth & development opportunities.Dress your personality. We encourage you to dress your personality all day, every day.Did we mention our discount at H&M, &Other Stories, and COS?Job Status: Hourly, Non-Exempt
Compensation : Hiring Range is $15.44 - 17.75 Hourly**
EEOC Code: SLS
*This job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.
**H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
Benefits:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay 401K Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.
Inclusion & Diversity:
H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description:
H&M is a
Read LessLocation 324 Southland Mall, Hayward, United States Contract
Part-time
About the RoleAs a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the LifeWorking at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & ProfitProvide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer serviceWillingness to engage and have conversations with customers to provide excellent serviceGuide customers through our fashion trends, stories & products in all areas of the storeAbility to effectively promote and sell our products to customersActively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiativesRepresenting yourself and the H&M brand positively during all customer interactionsSupport with commercial or operational actions to reach sales targets with store management teamGeneral InformationFashion & Trend AwarenessKeep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.Use your product & fashion knowledge to share relevant information to customersTeam & DevelopmentRetain and share your service, fashion and store operations knowledge and skills with colleaguesFollow all procedures, routines, and legal requirements in all areas of the storeGive & receive feedback with your colleagues to learn, develop & support each otherParticipate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future developmentRetail Operations/ Visual & Commercial ExecutionComplete full garment cycle from unpacking and refill to steaming and ensure good garment careOperate fitting room and checkout areas according to best practice & processesContribute to a clean and tidy sales floor and back of house (including stockrooms)Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelinesEnsure good stock levels with replenishment routines on sales floorUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)Support with opening and closing of the storeFollowing all H&S guidelines and legal requirements applicable to role and responsibilitiesWho You AreAs a Sales Advisor, you'll be passionate about fashion and everything we create in-store.Motivated by giving customers a great experience.You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.You should also enjoy working in a collaborative and dynamic environment.You have sales experience working in a dynamic and collaborative environment that you can apply to your roleExperience working with customer service in fashion, retail or other service-related industriesWhy You'll Love Working at H&MWe value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you're encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local communityYou'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COSJob Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $18.25 per hour**
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
Read LessLocation 66 West Towne Mall, Madison, United States Contract
Full-time
About the RoleAs a Department Supervisor, you will be responsible for supporting the sales and profit goals in the store by executing a plan to deliver the best customer experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.
A Day in the Life
You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.Representing yourself and the H&M brand positively during customer interactionsBe aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on themEnsure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customersFollowing up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiativesEnsure correct routines in fitting room and checkout, including transaction, returns and exchangesEnsure all admin routines for both people and operations are handled in a correct wayFashion & Trend AwarenessKeep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etcEnsure your team provides product and fashion knowledge as well as other relevant information during customer interactionsTeam & DevelopmentRetain and share your knowledge and skills with the Store teamCollaboration, planning & teamwork with in-store Visual Merchandiser teamGive & receive feedback with your colleagues to learn, develop & support each otherRegular communication to store colleagues to inform, motivate and inspire daily, weekly meetings, etcEnsure all procedures, routines, and legal requirements in all areas of the store are followedRetail Operations/ Visual & Commercial ExecutionSecure a clean and tidy sales floor and back of house including stockroom areasEnsure high fashion quality, visual and commercial product presentation, with good garment careSecure good stock levels and provide input on allocation to Area teamEnsure the full garment cycle from delivery to garment presentation and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology providedUpkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout storeUpdating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)Responsible for opening & closing of store dailyWho You Are
To be a successful and effective Department Supervisor, you'll be an emerging leader who enjoys taking responsibility.You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.You are achievement-oriented, motivated by performance and competition to be truly customer centric.Why You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disabilityWe pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 yearsYou'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleaguesWe are an inclusive company where you're encouraged to be yourself at workYou will have access to a large global talent community, where career growth and aspirations have no limitsWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local communityYou'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COSCompensation: expected base salary range is $18.29-21.58 hourly
EEOC Code: SLS Pay Status: Non-Exempt, Hourly
Benefits:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay 401K Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.
Inclusion & Diversity:
H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description:
At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
Read Less