Position Purpose:
Assists in the direction of all Housekeeping activities ensuring compliance with Hilton's Brand Standards of products and services.
ESSENTIAL FUNCTIONS
Distribute, delegate and direct workload to ensure maximum productivity and customer satisfaction with minimum outlay of expenses in terms of labor and material. Monitor and evaluated team member performance. Coach and counsel team members when needed.Plan and monitor activities to ensure compliance with quality assurance standards. Inspect work in Public Space and Guest rooms and provide guidelines to ensure standards are met and deficiencies are corrected.Select and train Housekeeping team members in proper work procedures and techniques.Communicate effectively to conduct staff and departmental meetings. Attend various other related meetings to obtain and disseminate pertinent information.Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labling of hazardous supplies in accordance with the Hotel's Hazcom program.Assist Director with the preparation of annual budgets and monthly forecasts. Monitor and control budget throughout the year.SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Maintain inventories of amenities, chemicals, in-room advertising, etc. to ensure items are in stock and reordered in a timely manner.Review current standards and introduce hotel-wide changes such as those affecting room amenity set-ups.Coordinate with the Laundry department to ensure linen and uniform supply is stocked accordingly.Monitor inventory of keys.Other duties as requested.SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.Ability to perform basic mathematical skills to prepare and analyze moderately complex calculations for financial reporting.Ability to communicate effectively and professionally with team members, vendors and contractors, both in written and verbal format.Ability to access and accurately input information using a moderately complex computer system.Ability to read/understand memorandums and financial reports.Ability to supervise a team consisting of a large number of people.Knowledge of the housekeeping industry and trends within the Housekeeping field.Overview
Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.
Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.Adhere to cleaning procedures and instructions for use of cleaning agents.Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.Push and pull vacuum throughout entire room and empty trash.Replenish amenities, linens, and supplies in guest room.Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room.Comply with attendance rules and be available to work on a regular basis. letPerform any other job related duties as assigned.Qualifications
Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.Knowledge of chemical cleaning agents and operation of various cleaning equipment with or without reasonable accommodation.Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.Job Type: Full-time
Pay: $12.50 per hour
Benefits:
Dental insuranceEmployee discountFlexible scheduleHealth insuranceLife insurancePaid time offVision insuranceShift:
8 hour shiftDay shiftEvening shiftNo nightsPeople with a criminal record are encouraged to apply
Experience:
Cleaning: 1 year (Preferred)Work Location: In person
Read LessPrinciple Responsibilities & Position Purpose:
Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
ESSENTIAL FUNCTIONS
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation.
QUALIFICATION STANDARDS EDUCATION
High School graduate or equivalent preferred
EXPERIENCE
Prefer six (6) months to one year previous serving experience. Prior hospitality experience preferred.
LICENSES OR CERTIFICATES
Must obtain Louisiana Responsible Vendor Permit
Department Overview
The Catering and Events Department is responsible for the management of contracted groups and social event food/beverage and meeting room revenues and experiences, room block management, negotiation of supplier services. Ensuring event planner satisfaction while meeting and or exceeding department and individual revenue goals.
Position Statement
As an Event Service Manager, you will be responsible for event execution between the hotel and the customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services. Serve as the event planner primary contact during event on property and is responsible for his/her experience.
Position Summary
As a Team Member, your essential functions in this role include such things as:
Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.Directly serve on site group and catering customers in a proactive manner.To organize, plan and prioritize your duties by developing plans and goals.Timely communication to internal and external clients via telephone, email, written documents or in person.Demonstrate knowledge of job systems, products, booking systems, and processes.Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.Selling and influencing both internal and external clients.Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.Participate in customer site inspections and assist with the sales process as necessary.Other duties as necessary based on business needsRegular attendanceRequired Qualifications:
Minimum Education: High School Degree/GEDMinimum Years of Experience: one (1) year Hospitality related experienceCore Competencies including but not limited to:Writing-Communicating effectively in writing as appropriate for the needs of the audience.Reading Comprehension- Understanding written sentences and paragraphs in work related documents.Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.Basic Computer Skills- Using basic computer hardware and software (e.g. personal computers, word processing software, internet browsers, etc.)Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Number facility- The ability to add, subtract, multiply, or divide quickly and correctly.Creativity- The ability to come up with creative ways to solve a problem.Management Competencies including but not limited to:Adaptability- Ability to effectively adjust to major changes in work tasks or the work environment o Building Trust- Ability to interact with others in an honest, fair, and respectful way while giving others confidence in one's intentions and those of the organization.Communication- Skilled at clearly conveying information and ideas.Customer focus- Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.Empathy- Ability to engage with Team Members through direct and meaningful interactions, leading by exampleHigh Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.Planning and Organizing- Skilled at establishing courses of action for self and others to ensure work is completed efficiently.Decision Making/Problem Solving: Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.Stress Tolerance- Ability to maintain stable performance and positive relationships with others while under pressure or opposition.Technical / Professional Knowledge and Skills – Demonstrates a satisfactory level of position-related technical knowledge and skills.Preferred Qualifications:
CMP certificationBachelor's Degree Read LessPrinciple Responsibilities/Position Purpose:
Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
