About the Role:
We are seeking a highly skilled and experienced Massage Therapist to join our team at Hilton Marco Island Beach Resort & Spa. As a Massage Therapist, you will be responsible for providing exceptional therapeutic and deep tissue massages, reflexology, trigger point therapy, lymphatic drainage, aromatherapy, and other holistic health services to our guests. Your primary goal will be to ensure that our guests leave feeling relaxed, rejuvenated, and satisfied with their experience.
Minimum Qualifications:
Valid Massage Therapist licenseMinimum of 2 years of experience in a similar roleExcellent communication and interpersonal skillsAbility to work flexible hours, including weekends and holidaysPreferred Qualifications:
Experience with hot stone massage and prenatal massageCertification in additional massage techniquesExperience working in a luxury spa environmentResponsibilities:
Performing therapeutic and deep tissue massages, reflexology, trigger point therapy, lymphatic drainage, aromatherapy, and other holistic health servicesAssessing clients' needs and preferences and suggesting appropriate massage techniquesMaintaining a clean and organized work environmentEnsuring client confidentiality and privacy at all timesCollaborating with other spa staff to provide a seamless guest experienceSkills:
As a Massage Therapist, you will utilize your expertise in therapeutic and deep tissue massages, reflexology, trigger point therapy, lymphatic drainage, aromatherapy, and other holistic health services to provide our guests with a relaxing and rejuvenating experience. You will also use your excellent communication and interpersonal skills to assess clients' needs and preferences and suggest appropriate massage techniques. Additionally, you will work collaboratively with other spa staff to ensure a seamless guest experience. Your ability to work flexible hours, including weekends and holidays, will be essential to your success in this role.
Read LessHilton Marco Island Beach Resort and Spa is currently seeking a full-time Front Desk Agent to join the best team on Marco!
POSITION PURPOSE:
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay according to Hilton's standards.
ESSENTIAL FUNCTIONS:
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Properly code electronic guest room keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
Immediately greet customers with a friendly smile and a sincere welcome upon arrival. Use positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Present a cash paying guest at check-in with a receipt to verify the deposit amount. Use the hotel’s designated standards for check-ins and check-outs. Working various stations including satellite desks, VIP check-in and check-out desk.
Prompt answering the telephone using positive and clear English communication. Leave messages on the voice mail. Retrieve mail, small packages and facsimiles for customers as requested and notify the guest by voice mail, turning on and off phones. Print detailed guest phone calls on request.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Complete daily shift check list and other duties assigned by the supervisor.
Assist guest with resort and local information, activities and events including booking and managing reservations, offering suggestions and recommendations, arranging transportation, amenities and keeping accurate records of all transactions and reservations.
Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Handle guest’s complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. May be assigned to different work locations such as Front Office, Front Desk, Bell Desk, Satellite Desk, V.I.P. Desk, and Parking Booth. May also assist as directed in other areas.
OTHER:
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including holidays, weekends, and night audit.
All employees are required to comply fully with the rules and standards set forth by Hilton Marco Island Beach Resort & Spa, Olshan Properties and Hilton Hotels Corporation
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
QUALIFICATION STANDARDS
Education:
High school diploma preferred.Experience:
No prior experience required. Prior hospitality experience preferred.Licenses or certificates:
No special licenses required. Individuals are required to meet the minimum bonding standards.Other:
Applicants with additional language skills preferred. Read LessHilton Marco Island Resort and Spa is currently seeking a full-time Restaraunt Server to join the best team on Marco Island!
POSITION PURPOSE:
Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items in a friendly, courteous, helpful, timely and professional manner to reach high guest satisfaction level.
ESSENTIAL FUNCTIONS:
Check station (Buffet, Service Stations, and Section etc.) before, during and after shift for proper set-up and cleanliness, keep service station stocked and neat. Perform all assigned side work to include replenishing condiments and restocking side stands.
Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
Upon completion, retrieve order from kitchen, confirm its accuracy and deliver to guest along with appropriate condiments.
Input the order into the micros pos to inform the kitchen of the particulars in the order being placed and to generate a check for each guest or personal guest and maintain accountability for all food and beverage served.
Replenish beverages as necessary and checks with guests for overall satisfaction.
Market and serve upon request any dessert items or specialty coffees.
Present the check to guest promptly. Receives payment (Cash, Credit Card, Room Charge, and Travelers Check) from guests, makes any change needed, records charges, and ensures vouchers are properly executed and balanced all monies at end of their shift.
Assist other outlets if needed.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities;
Must have basic knowledge of food preparation, Basic Wine and Liquor knowledge and Beverage Preparation, Service Standards, Guest relations and etiquette.Knowledge of the appropriate table settings, service ware and menu items.Able to read, write and speak the English language sufficient to understand menus, special promotions, record orders, communicate with guests to explain and record orders and needs.Able to remember, recite and promote the variety of menu items.Able to transport large trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift.Able to operate blenders, ice shavers, milk shake makers, induction tables, fire pits and toast equipment, elevator.Able to operate micros, self-cashier to start a check, ring order and close out the check properly.Able to move throughout premise, often in a crowded room, and visually inspect conditions requiring bending, stooping and reaching arms overhead.Able to use finger/hand movements for extended periods of time. Usage of finger and hand dexterity to operate switches, writing instruments, a computer keyboard, etc.Able to remain calm in emergency situations and to effectively work with the internal and external guest, some of whom require patience, tact and diplomacy to defuse anger, and provide positive and proactive solutions.Able to concentrate and maintain composure in an often high volume high pressure area to satisfy high guest satisfaction.Able to climb stairs while carrying goods.Able to use both hands and gross motor skills to manipulate switches, writing instruments, carry menus etc.Able to perform different tasks assigned by the supervisor each day.QUALIFICATION STANDARDS
Education:
High school or equivalent education preferred.Experience:
Prior F&B experience preferred on a high volume hotel or restaurant.Licenses or certificates:
Able to obtain any government required licenses or certificates. Certification on CPR, Food Handler’s, TIPs or Responsible VendorFirst Aid training preferred.Other:
Bi-lingual preferredMust be at least 18 years of age to serve alcohol. Read LessHilton Marco Island Beach Resort and Spa is currently seeking a full time Kitchen Maintenance/HVAC Mechanic to join the best Engineering team on Marco Island!
POSITION PURPOSE:
To perform, with minimal supervision, highly skilled corrective and preventive maintenance on the hotel’s facilities, while responding to calls for assistance.
ESSENTIAL FUNCTIONS:
Performs, under minimal supervision, highly skilled maintenance throughout the facility. These duties include, but are not limited to, HVAC/R, repair and replacement of items such as compressors,
accumulators, pressure cut out switch, fan motors, control boards and thermostats, charge and recovery of Freon while keeping proper documentation. Repair and maintain kitchen equipment- grills, fryers,
ovens, make-up air and hood exhaust, reach in coolers, cold rails, walk-in coolers and freezers, ice machine and steam tables.
The ideal candidate must be able to train other team members in his/her area of expertise, complete required paperwork to document finished work orders, work in progress, and work requiring parts.
Must respond to situations requiring immediate action, i.e. equipment outages, power failures, life safety emergencies, etc.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Responding to guests’ requests, guestroom preventive maintenance, equipment preventive maintenance, common area preventive maintenance, corrective maintenance, and equipment operation.
OTHER:
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including holidays and weekends.
All team members are required to comply fully with the rules and standards set forth by the Hilton Marco Island Beach Resort & Spa, Olshan Properties and Hilton Hotels Corporation.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
SMM/HVAC Technician
In addition to the requirements of Maintenance Mechanic I, the HVAC Technician must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:
Troubleshoot and repair refrigeration equipment, to include electrical and electronic controls, mechanical systems, evacuation and recharging.
Troubleshoot and repair dehumidifying equipment, to include electrical and electronic controls, mechanical systems, evacuation and recharging.
Troubleshoot and perform basic repairs on chillers, chilled water piping systems, and cooling towers.
SMM/Electrician
In addition to the requirements of Maintenance Mechanic I, the electrician must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:
Troubleshoot and repair single phase wiring systems, to include basic wiring and wiring devices, distribution panels, breakers, disconnects, etc.
Troubleshoot and repair three phase wiring systems, include basic wiring and wiring devices, distribution panels, breakers, disconnects, etc.
Troubleshoot and repair low voltage wiring systems, include basic wiring and wiring devices, distribution panels, breakers, disconnects, etc.
Troubleshoot and repair electrical equipment, to include motors, heating elements, lighting systems, timers, etc.
Ensure that all work performed complies with all local, state, and national codes
Education:
High school graduate or equivalent required.Experience:
3 years experience in one of the following trades: HVAC, electrician, kitchen equipment maintenance, or laundry maintenance.1-year experience in commercial building or hotel maintenance experience preferred.Licenses or certificates:
Trade license in applicable specialty preferred.CFC Universal Certification preferred for MMS/HVAC Technician.Other:
CPR / First aid certified desiredUniversal EPA Certification Read LessHilton Marco Island Resort and Spa is currently seeking a dynamic Market Attendant to join the best team on the Island! Team members receive travel discounts, food and beverage discounts, free shift meals and uniforms, benefits include Medical, Dental, and Vision. This is a full-time position and applicants must have open availability, weekends are required.
POSITION PURPOSE:
To take guests orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction and according to established standards.
ESSENTIAL FUNCTIONS:
Serve guests in the Market area. Make coffee, pizza, ice cream, etc. Act as cashier for grab & go items and any other items ordered/purchased by the guest. Move throughout Grab and Go areas to ensure that quality and service standards are met. Promptly answer Room Service calls or assist the guests at the Grab and Go counter, announce any specials, promote menu items and answer questions regarding food preparation. Document orders, notate any food allergies, and repeat items back to callers to ensure accuracy, quote expected delivery time (not how many minutes), with speed and accuracy. Retrieve checks from order taker and pick up order in kitchen or grab and go. When picking up, be certain that order is complete, i.e., all food, beverages, alcoholic beverages, and all condiments are accounted for. NOTE: All food coming from kitchen must be wrapped.Enter order into micros system and note any special request clearly in a timely manner. Givefood server copy of check to be delivered with order and to get proper signature or method of payment, such as cash. Keep an accurate tray tracker and help Servers to expedite pick-ups. Retrieve daily specials and post on special board above Micros. Maintain sufficient forms in Cashier's Desk to include amenity request forms, due-backs, side work forms, purchasing requisitions. Update V.I.P. board daily.Answer calls for pick-up of trash and direct servers to retrieve itemsRespond to guest complaints in a positive manner, negotiate a compromise and implement solution.Maintain clean and organized work station. Call back guests to check on quality of food and service.Assist other outlets if needed.SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Read LessPosition Summary
The Housekeeping Supervisor works with the Executive Housekeeper to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to inspecting rooms and training room attendants, this position will perform cleaning duties in all areas of the hotel. The Housekeeping Supervisor is responsible for delivering clean rooms for occupancy that meet the brand’s time, product, and placement standards.
Essential Functions
Partner with the Executive Housekeeper to recruit, develop, manage, and monitor performance while making any recommendations for disciplinary and other human resources-related actions.Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties.Assist with scheduling and room cleaning assignments to ensure proper coverage.May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure guest satisfaction and owner expectations.Partner with the Executive Housekeeper to inventory and maintain par levels for linen and room supplies.Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.Responsible for smooth operation of the room assignments.Supervise Room Attendants during the workday.Daily allocation of rooms and deep cleaning tasks to team members.Responsible for the cleanliness of guest rooms, corridors, and heart of the house area of the building.Checks the occupied and departure rooms, giving special attention to guest needs.Ensures that the entire operation is performed as per hotel/brand and company standards.Manage guest requests, including VIP amenities and communicating them to the relevant team membersRoutine inspection of guest bedrooms to ensure they meet standards.Manage procedures of lost and found items.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Ensure compliance with federal, state, and local laws regarding health and safety services.Perform other duties as assigned.
Qualifications
Education:
High School Diploma or equivalent plus two years housekeeping experience including some supervisory training/experience.
Experience:
1 year in a Supervisory role 3 years in full-service hospitalityLicenses or certificates:
Any licenses or permits that may be required by law or company regulations, such as an Electrician's license.Other:
Additional language ability preferred.Experience with opening new hotels or extensive renovation projects.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.Position Summary
The Housekeeping Supervisor works with the Executive Housekeeper to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to inspecting rooms and training room attendants, this position will perform cleaning duties in all areas of the hotel. The Housekeeping Supervisor is responsible for delivering clean rooms for occupancy that meet the brand’s time, product, and placement standards.
Essential Functions
Partner with the Executive Housekeeper to recruit, develop, manage, and monitor performance while making any recommendations for disciplinary and other human resources-related actions.Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties.Assist with scheduling and room cleaning assignments to ensure proper coverage.May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure guest satisfaction and owner expectations.Partner with the Executive Housekeeper to inventory and maintain par levels for linen and room supplies.Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.Responsible for smooth operation of the room assignments.Supervise Room Attendants during the workday.Daily allocation of rooms and deep cleaning tasks to team members.Responsible for the cleanliness of guest rooms, corridors, and heart of the house area of the building.Checks the occupied and departure rooms, giving special attention to guest needs.Ensures that the entire operation is performed as per hotel/brand and company standards.Manage guest requests, including VIP amenities and communicating them to the relevant team membersRoutine inspection of guest bedrooms to ensure they meet standards.Manage procedures of lost and found items.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Ensure compliance with federal, state, and local laws regarding health and safety services.Perform other duties as assigned.
Qualifications
Education:
High School Diploma or equivalent plus two years housekeeping experience including some supervisory training/experience.
Experience:
1 year in a Supervisory role 3 years in full-service hospitalityLicenses or certificates:
Any licenses or permits that may be required by law or company regulations, such as an Electrician's license.Other:
Additional language ability preferred.Experience with opening new hotels or extensive renovation projects.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.POSITION PURPOSE:
To add service and value to the guests of the hotel by distributing and collecting towels and maintenance of the pool deck appearance. As a focal point of guest activities, the pool area and must exceed guest expectations with regard to service, organization, cleanliness, and value.
ESSENTIAL FUNCTIONS:
Interact with the guests at the Pool. Maintain pool towel inventory, control distribution of towels, retail sales, and assist guests.Maintain cleanliness and organization of the Pool Deck.Assist guests and members in the basic use and understanding of exercise room equipment.Lead the children’s recreation programs while maintaining a safe environment.SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
OTHER:
Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel including holidays and weekends.
All team members are required to comply fully with Hilton rules and regulations set forth by Hilton Marco Island Beach Resort & Spa, Olshan Properties and Hilton Hotels Corporation.
QUALIFICATION STANDARDS
Education:
High School graduate or equivalent preferred.Experience:
No experience necessary. Previous fitness and recreation experience preferred. Hotel experience preferred. Experience with children's programming preferred. Read LessHilton Marco Island Beach Resort and Spa is currently seeking a full time Kitchen Maintenance/HVAC Mechanic to join the best Engineering team on Marco Island!
POSITION PURPOSE:
To perform, with minimal supervision, highly skilled corrective and preventive maintenance on the hotel’s facilities, while responding to calls for assistance.
ESSENTIAL FUNCTIONS:
Performs, under minimal supervision, highly skilled maintenance throughout the facility. These duties include, but are not limited to, HVAC/R, repair and replacement of items such as compressors,
accumulators, pressure cut out switch, fan motors, control boards and thermostats, charge and recovery of Freon while keeping proper documentation. Repair and maintain kitchen equipment- grills, fryers,
ovens, make-up air and hood exhaust, reach in coolers, cold rails, walk-in coolers and freezers, ice machine and steam tables.
The ideal candidate must be able to train other team members in his/her area of expertise, complete required paperwork to document finished work orders, work in progress, and work requiring parts.
Must respond to situations requiring immediate action, i.e. equipment outages, power failures, life safety emergencies, etc.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Responding to guests’ requests, guestroom preventive maintenance, equipment preventive maintenance, common area preventive maintenance, corrective maintenance, and equipment operation.
OTHER:
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including holidays and weekends.
All team members are required to comply fully with the rules and standards set forth by the Hilton Marco Island Beach Resort & Spa, Olshan Properties and Hilton Hotels Corporation.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
SMM/HVAC Technician
In addition to the requirements of Maintenance Mechanic I, the HVAC Technician must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:
Troubleshoot and repair refrigeration equipment, to include electrical and electronic controls, mechanical systems, evacuation and recharging.
Troubleshoot and repair dehumidifying equipment, to include electrical and electronic controls, mechanical systems, evacuation and recharging.
Troubleshoot and perform basic repairs on chillers, chilled water piping systems, and cooling towers.
SMM/Electrician
In addition to the requirements of Maintenance Mechanic I, the electrician must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:
Troubleshoot and repair single phase wiring systems, to include basic wiring and wiring devices, distribution panels, breakers, disconnects, etc.
Troubleshoot and repair three phase wiring systems, include basic wiring and wiring devices, distribution panels, breakers, disconnects, etc.
Troubleshoot and repair low voltage wiring systems, include basic wiring and wiring devices, distribution panels, breakers, disconnects, etc.
Troubleshoot and repair electrical equipment, to include motors, heating elements, lighting systems, timers, etc.
Ensure that all work performed complies with all local, state, and national codes
Education:
High school graduate or equivalent required.Experience:
3 years experience in one of the following trades: HVAC, electrician, kitchen equipment maintenance, or laundry maintenance.1-year experience in commercial building or hotel maintenance experience preferred.Licenses or certificates:
Trade license in applicable specialty preferred.CFC Universal Certification preferred for MMS/HVAC Technician.Other:
CPR / First aid certified desiredUniversal EPA Certification Read LessHilton Marco Island Resort and Spa is currently seeking a full time Maintenance Mechanic/Painter to join the team!
POSITION PURPOSE:
To perform, with supervision, skilled corrective and preventive maintenance on the hotel’s facilities, while responding to calls for assistance.
ESSENTIAL FUNCTIONS:
Performs, with supervision, skilled maintenance throughout the facility. These duties include, but are not limited to, responding to guests’ requests, guest room preventive maintenance, equipment preventive maintenance, common area preventive maintenance, painting touch-ups, painting projects, room stripping, room cleaning, trash removal, equipment operation, light equipment repair and other duties assigned by supervisor and or manager. Train other team members in his/her area of expertiseCompletes required paperwork to document finished work orders, work in progress, and work requiring parts, materials, or outside assistance to complete jobs.Responds to situations that require immediate action, (i.e. equipment outages, power failures, life safety emergencies, etc.).SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
OTHER:
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including holidays and weekends.
All team members are required to comply fully with the rules and standards set forth by the Hilton Marco Island Beach Resort & Spa, Olshan Properties and Hilton Hotels Corporation.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
All knowledge, skills, and abilities required for the Maintenance Mechanic position. Able to apply existing skills and knowledge to new situations.Ability to replace common 120v wiring devices, to include switches, outlets, and dimmers.Ability to replace low voltage devices, to include replacing and reprogramming telephones, replacing common telephone components, phone outlet and data outlets.Ability to replace common plumbing parts and fixtures, to include commodes, and associated parts, sink and tub faucets and parts, drain fixtures, and simple valves.Ability to replace caulk and grout jointsAbility to replace common components of the guestroom TV system, to include replacing and reprogramming TV sets, replacing and reprogramming smart boxes, and replacing coaxial cabling, coaxial outlets, and coaxial splitters.Ability to replace common guest room A/C components, to include fan motors, squirrel cages, thermostats, and CWV motors.Ability to perform minor cosmetic repairs to various surfaces, to include wall coverings, sheetrock, and textured surfaces.Ability to perform minor painting tasks, to include masking, minor surface preparation, color matching, and both brush and roller painting.Ability to perform minor repairs to kitchen and laundry equipment, to include relighting pilots and testing 120v power supplies, natural or LP gas supplies, and water supplies to determine proper delivery.Ability to perform basic equipment preventative and corrective maintenance by following checklists and technical manual instructions.Physical Abilities:
Able to grasp, lift and/or carry supplies or equipment weighing up to 75 lbs., occasionally waist high. Ability to push/pull supplies or equipment weighing up to 200 lbs Able to climb stairs and ladders, working at heights up to approximately 25 feet.Able to perform tasks while consistently bending, stooping, kneeling or standing while supporting additional weight up to 75 lbs.Able to move and work throughout the hotel for the duration of the shift and possible overtime.Able to work in unfavorable conditions which can occasionally be hot, noisy and wet.Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and offer assistance with guest problems such as plumbing, heating, air conditioning and other general dissatisfactions.Must have adequate ability to hear alarms, calls on a handheld radio, equipment running, etc. Able to read, write, hear, speak and understand the English language to communicate with management and staff--being persuasive, clear and to the point. Written communication skills to be concise, well organized, complete, clear and understandable.QUALIFICATION STANDARDSEducation:
High school graduate or equivalent preferred.
Experience:
1 year apprenticeship experience in one of the following trades: plumbing, painting, carpentry, or general mechanical/electrical maintenance required.1-year experience in commercial building or hotel maintenance experience preferred.Licenses or certificates:
No special licenses requiredCPR / First aid certified desiredOther:
Additional languages desired
