Responsible for auditing/processing contracts sales documents for accuracy to comply with legal and company policies. Responsible to review and process the receipt of correspondence, communications and materials received from consumers and/or their agent. Receive and validate contract packages sent from site. Notify site of discrepancies. Audit contract documents for accuracy of execution and compliance to company policies. Assign error task to site as warranted. Receive and review correspondence, ie: rescission letters, owner kits, etc. Receive shipments of contracts from sites, document contracts received in TSW and run reports to be included in audit process. Manage contract workflow in TSW to disposition status changes daily, ie: rescission cancels, NSFs, Credit Card Chargebacks Prepare contract packages and cancels to be sent to the imaging department daily. Provide customer service to field offices and Corporate partners to resolve document issues. Maintain a minimum average production level as set by management. Provide support and PTO coverage for DSC audit team as required. Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now. Completes all required Company training/compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned. To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience: Strong organizational skills with ability to prioritize and function in multiple computer programs Ability to produce high volume work product that has a high degree of accuracy Must have strong communication skills to convey problems with contracts and required resolution with field sales offices Good communications and interpersonal skills to interact effectively and maintain positive relationships with process partners Ability to work overtime when necessary to meet company goals and deadlines In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred: Previous timeshare experience a plus Knowledge of the documents required for a timeshare closing Must have MS Excel experience with creating and maintaining spreadsheets
With a focus on accuracy, efficiency, and professionalism, the Sr. Contract Services Coordinator accepts worksheet submissions from internal customers either in-person or via the Contract Services phone system. Based on the information provided during the submission process, the Sr. Coordinator generates and processes vacation ownership agreements and related documents. The Coordinator also performs back-office duties required to complete the contract lifecycle and provides customer service to internal teams. As the Sr. Contract Services Coordinator, you will: Ensures readiness to accept worksheet submissions and questions from internal customers by being available at the assigned work location or on the Contract Services phone system according to the published work schedule. Remains available to accept submissions/questions in-person or via call through the end of the Coordinator's scheduled shift. Prepares, generates, and processes vacation ownership contracts and related documents accurately and in a timely manner within documented performance standards. Verifies data communicated verbally and entered in various company systems to ensure compliance with company policy. Obtains credit card authorizations (when needed) and accurately processes payments for various transactions. Retrieves credit reports for applicable sales types, when needed. Establishes and maintains the purchaser's file per documented standard operating procedures. Reviews signed documents for completeness as needed. Ensures that all required documentation is organized and scanned according to documented standard operating procedures. Reviews, sorts, and sends completed files to corporate office according to documented standard operating procedures. Completes assigned daily activities related to opening and closing procedures. Coordinates and processes contract rescissions/cancellations, as needed. When requested, participates in and contributes to special projects and other temporary assignments. Works closely and maintains a professional relationship with Quality Assurance and Sales personnel to obtain necessary documentation to complete contract files in a timely manner. Demonstrates ability to professionally respond to challenges, including (but not limited to) occasional imminent deadlines and temporary increases in workload. Exercises flexibility, composure, and patience when interacting with all coworkers, including those who may not interact with the same level of professionalism. Actively develops their skills and knowledge for all Contract Services operations. Maintains proficient knowledge and understanding of Contract Services policies, projects, products and procedures (inclusive of all Deeded, Trust and VIP) Demonstrates initiative and ability to work independently with minimal direct supervision. Completes all required training and compliance courses according to communicated deadlines. Assistance with providing guidance, support and training of coordinators. Advance level of knowledge regarding contract processing complex deals with accuracy, understanding and applying all company polices and guidelines. Systematically monitor the suspense aging report to ensure timely follow up and processing. Carries out all other reasonable requests by management. Required Qualifications: Accurate and efficient computer skills. Must be proficient in Microsoft Office. Must be able to work a varying schedule, including regular weekends and holidays. Must be reliable, have a strong attention to detail, ability to multi-task, ability to work in a fast-paced environment, and must have strong organizational skills. High level of professionalism and the ability to effectively manage demanding situations with the highest degree of integrity. Strong customer service skills. Proficiency in speaking, writing, and reading English. Preferred Qualifications: 1-3 years of administrative/clerical experience in a professional environment. Timeshare/vacation ownership experience.
Our starting wage is $18 hourly.HGV Now Offers Day One Team Member Benefits!
What Will I be Doing?With a focus on accuracy, efficiency, and professionalism, the Contract Services Coordinator accepts worksheet submissions from internal customers either in-person or via the Contract Services phone system. Based on the information provided during the submission process, the Coordinator generates and processes vacation ownership agreements and related documents. The Coordinator also performs back-office duties required to complete the contract lifecycle and provides customer service to internal teams.The Contract Services Coordinator:Ensures readiness to accept worksheet submissions and questions from internal customers by being available at the assigned work location or on the Contract Services phone system according to the published work schedule. Remains available to accept submissions/questions in-person or via call through the end of the Coordinator's scheduled shift.Prepares, generates, and processes vacation ownership contracts and related documents accurately and in a timely manner within documented performance standards.Verifies data communicated verbally and entered in various company systems to ensure compliance with company policy.Obtains credit card authorizations (when needed) and accurately processes payments for various transactions.Retrieves credit reports for applicable sales types, when needed.Establishes and maintains the purchaser's file per documented standard operating procedures.Reviews signed documents for completeness as needed.Ensures that all required documentation is organized and scanned according to documented standard operating procedures.Reviews, sorts, and sends completed files to corporate office according to documented standard operating procedures.Completes assigned daily activities related to opening and closing procedures.Coordinates and processes contract rescissions/cancellations, as needed.When requested, participates in and contributes to special projects and other temporary assignments.Works closely and maintains a professional relationship with Quality Assurance and Sales personnel to obtain necessary documentation to complete contract files in a timely manner.Demonstrates ability to professionally respond to challenges, including (but not limited to) occasional imminent deadlines and temporary increases in workload.Exercises flexibility, composure, and patience when interacting with all coworkers, including those who may not interact with the same level of professionalism.Actively develops their skills and knowledge for all Contract Services operations.Maintains proficient knowledge and understanding of Contract Services policies and procedures.Demonstrates initiative and ability to work independently with minimal direct supervision.Completes all required training and compliance courses according to communicated deadlines.Carries out all other reasonable requests by management.Required Qualifications:Accurate and efficient computer skills. Must be proficient in Microsoft Office.Must be able to work a varying schedule, including regular weekends and holidays.Must be reliable, have a strong attention to detail, ability to multi-task, ability to work in a fast-paced environment, and must have strong organizational skills.High level of professionalism and the ability to effectively manage demanding situations with the highest degree of integrity.Strong customer service skills.Proficiency in speaking, writing, and reading English.Preferred Qualifications:1-3 years of administrative/clerical experience in a professional environment.Timeshare/vacation ownership experience.
With a focus on accuracy, efficiency, and professionalism, the Contract Services Coordinator accepts worksheet submissions from internal customers either in-person or via the Contract Services phone system. Based on the information provided during the submission process, the Coordinator generates and processes vacation ownership agreements and related documents. The Coordinator also performs back-office duties required to complete the contract lifecycle and provides customer service to internal teams. The Contract Services Coordinator: Ensures readiness to accept worksheet submissions and questions from internal customers by being available at the assigned work location or on the Contract Services phone system according to the published work schedule. Remains available to accept submissions/questions in-person or via call through the end of the Coordinator's scheduled shift. Prepares, generates, and processes vacation ownership contracts and related documents accurately and in a timely manner within documented performance standards. Verifies data communicated verbally and entered in various company systems to ensure compliance with company policy. Obtains credit card authorizations (when needed) and accurately processes payments for various transactions. Retrieves credit reports for applicable sales types, when needed. Establishes and maintains the purchaser's file per documented standard operating procedures. Reviews signed documents for completeness as needed. Ensures that all required documentation is organized and scanned according to documented standard operating procedures. Reviews, sorts, and sends completed files to corporate office according to documented standard operating procedures. Completes assigned daily activities related to opening and closing procedures. Coordinates and processes contract rescissions/cancellations, as needed. When requested, participates in and contributes to special projects and other temporary assignments. Works closely and maintains a professional relationship with Quality Assurance and Sales personnel to obtain necessary documentation to complete contract files in a timely manner. Demonstrates ability to professionally respond to challenges, including (but not limited to) occasional imminent deadlines and temporary increases in workload. Exercises flexibility, composure, and patience when interacting with all coworkers, including those who may not interact with the same level of professionalism. Actively develops their skills and knowledge for all Contract Services operations. Maintains proficient knowledge and understanding of Contract Services policies and procedures. Completes all required training and compliance courses according to communicated deadlines. Other duties or responsibilities may be assigned as departmental and business needs change. Required Qualifications: Accurate and efficient computer skills. Must be proficient in Microsoft Office. Must be able to work a varying schedule, including regular weekends and holidays. Must be reliable, have a strong attention to detail, ability to multi-task, ability to work in a fast-paced environment, and must have strong organizational skills. High level of professionalism and the ability to effectively manage demanding situations with the highest degree of integrity. Strong customer service skills. Demonstrates initiative and ability to work independently with minimal direct supervision. Proficiency in speaking, writing, and reading English. Preferred Qualifications: 1-3 years of administrative/clerical experience in a professional environment. Timeshare/vacation ownership experience.
