Why Join Us:
At Embassy Suites by Hilton Birmingham, our Housekeeping team plays a vital role in delivering comfort, cleanliness, and consistency for every guest stay. As a Room Attendant, you will help create a welcoming and relaxing environment by ensuring guest rooms meet the highest standards of cleanliness and presentation.
This role is ideal for detail-oriented team members who take pride in their work, enjoy staying active, and understand the impact a clean room has on an exceptional guest experience.
Role Summary:
The Room Attendant is responsible for cleaning and maintaining guest rooms and assigned areas in accordance with Hilton and Embassy Suites standards. This role supports daily hotel operations by ensuring rooms are clean, well-stocked, and guest-ready while responding to guest needs in a courteous and timely manner.
Room Attendants work independently and as part of a team to deliver consistent quality, efficiency, and hospitality.
Key Responsibilities
Guest Room Cleaning & PresentationClean and service guest rooms as assigned, including making beds, cleaning bathrooms, dusting, and vacuumingEnsure all rooms are presented to brand standards with attention to detail and consistencyPerform deep cleaning tasks as assigned to maintain overall room qualityConduct room inspections during service to ensure cleanliness, functionality, and appearance
Linen, Amenities & Supplies
Change and replenish bed linens, towels, and guest amenities as neededStock, organize, and transport housekeeping supply cart dailyMonitor inventory levels and report supply needs to leadership
Cleanliness & Safety
Dispose of trash and recyclables in accordance with hotel proceduresFollow all safety, sanitation, and security standards while performing cleaning dutiesReport maintenance issues, safety concerns, or damaged items promptly
Guest Service & Support
Respond to special guest requests in a friendly, timely, and professional mannerPerform guest turndown service as assignedRespect guest privacy and confidentiality at all times
Qualifications
High school diploma or GED preferredPrevious housekeeping or hotel cleaning experience preferred but not requiredStrong attention to detail and time-management skillsAbility to work independently while maintaining productivity standardsCommitment to providing excellent guest serviceAbility to stand, walk, bend, lift, and push housekeeping carts throughout the shiftFlexible availability including weekends and holidays
Preferred Experience
Experience in a Hilton-branded or Embassy Suites hotelFamiliarity with hotel housekeeping standards and proceduresExperience performing deep cleaning or turndown service
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
QualityProductivityDependabilityCustomer FocusAdaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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