The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort and Club is looking for a Bell Coordinator (Seasonal) to join the team!
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.
Classification: Seasonal (Mid-May to September)
Shift: AM and PM availability required must have availability to work weekends, weekdays, and holidays.
Pay: $20 per hour
What will I be doing?
As a Bell Coordinator, you would be responsible for the following duties:
Assist the Resort Guest Services bell team with response to in house communications as needed. Examples include follow up on guest requests, dispatching bellperson team members and taking calls.Assist in house guests with arrival and departure arrangements as needed ensuring various options are always provided to anticipate their needs. This may include dining, transportation, amenities and gift deliveries.Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team membersCommunicate efficiently and effectively with guests, members and other team members in person and on the telephone. Ability to work well with other departments to deliver your guest's requests is key to success in this role.Proficient computer skills that will ensure reservations will be made in a timely, efficient and error free mannerRespond and take ownership to all guest inquiries immediately. Handle guest complaints to the best of your ability.Keep accurate records of guest requests.Demonstrate extensive familiarization with resort features, policies and proceduresAbility to handle multiple tasks simultaneously.Assist guest with storing luggage.Ability to use office machines and posses basic computer skills.Maintain a clean, safe, stocked and well organized work areaOther duties, as assigned.What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:
QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Best company to work for in the US. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPayMedical Insurance Coverage for you and your familyMental Health ResourcesBest-in-Class Paid Time Off (PTO)Go Hilton travel discount programSupportive parental leaveMatching 401(k)Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discountDebt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Career growth and developmentTeam Member Resource GroupsRecognition and rewards programs* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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