We’re seeking a dynamic and strategic revenue leader to join us as the Complex Director of Revenue Management, overseeing two all-suite Embassy Suites San Francisco Waterfront and Embassy Suites San Francisco South Oyster Point. This is a unique opportunity to lead the commercial success of two high-performing hotels with great locations, serving both business and leisure travelers in the Bay Area. This role is open to a remote opportunity located in the Pacific Coast and Mountain Standard Time Zone.
A Director of Revenue Management is responsible for monitoring, managing and maintaining group and transient inventories to ensure the most effective and efficient balance between demand and availability in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As the Complex Director of Revenue Management, you would be responsible for monitoring, managing and maintaining group and transient inventories to ensure the most effective and efficient balance between demand and availability in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following tasks to the highest standards:
Manage and maintain group and transient inventory controls including, but not limited to, room accommodation and rate inventory controls, roll-in controls, group inventory and cut-off dates, implementation of blackout dates, maintaining demand information and managing sellout strategies in partnership with Front OfficeServe as primary liaison with Front Office, Sales and Marketing and Reservation to maximize inventory and profitabilityDevelop, monitor and adjust sales and pricing strategiesConducts competitive and demand analyses and provides critical analysis of chosen strategies, room statistics and general demand factors to ensure the most effective and efficient balance between demand and availabilityConduct forecasting, review all competitive shops, review demand, convention and city event calendars, maintain data on competitor products and maintain historical data on events and performanceMonitor and develop team member performance to include, but not limited to, providing supervision professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewardRecruit, interview and train team membersManage the department and participate in and facilitate meetingsWhat are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:
QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Medical Insurance Coverage – for you and your familyMental health resources including Employee Assistance ProgramBest-in-Class Paid Time Off (PTO)Go Hilton travel program: 100 nights of discounted travelParental leave to support new parents401K plan and company match to help save for your retirementEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discountDebt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*Career growth and developmentRecognition and rewards programs
*The salary range for this role is $110,000-$135,000 dependent upon experience and location.
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#J-18808-Ljbffr Read LessAbout the Opportunity
Are you prepared to take the helm at Hilton Motif Seattle as our next General Manager? In this exciting position, you'll motivate and lead a skilled team while setting the benchmark for outstanding guest service. You'll act as the primary point of contact between the hotel, its owners, and corporate partners, building relationships, developing communication strategies, and promoting collaborative growth.
If you're excited to make an impact and drive excellence, we look forward to reviewing your application.
About This Property
Located in the heart of downtown Seattle, Hilton Motif Seattle blends modern design with Pacific Northwest charm. Just steps from Pike Place Market, the waterfront, and the Seattle Convention Center, this hotel is an ideal base for both business and leisure travelers.
Each of the 319 guest rooms and suites features local artwork and a warm, earthy palette. Suites offer additional space, city views, and wet bars, while pet-friendly options come with beds, treats, and bowls for furry companions.Frolik Kitchen + Cocktails, the hotel’s rooftop bar and restaurant, serves Pacific Northwest-inspired dishes and handcrafted cocktails. With fire pits and seasonal rooftop curling, it’s a lively space year-round.
For events, the hotel offers over 30,000 square feet of space, including ballrooms with floor-to-ceiling city views. Additional amenities include a fitness center, EV charging, and access to Hilton Honors benefits.
Hilton Motif Seattle invites guests to experience the culture, flavors, and spirit of the Emerald City—all from an inspired, central location.
To learn more about this property, click HERE.
What are we looking for?
Basic Qualifications:
Minimum 2 years’ experience as a Hotel General Manager managing a full-service property with revenue of $20M+ and 250+ rooms.Strong commercial acumen with a solid background in financial management, revenue optimization, and sales leadership.A proven track record of driving top-line revenue growth and capturing market share.Proven experience and passion building engaging service cultures, mentoring and developing high performing teams.Ability to build and maintain successful ownership relationships.Preferred Qualifications:
Local market experience.Hilton brand experience.Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:
QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits:
Hilton offers its eligible team members a comprehensive benefits package including medical insurance coverage for you and your family, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, debt-free education with access to a wide variety of education credentials through our partnership with Guild Education, mental health resources, paid time off programs, and our travel discount. Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company and the Company's long-term incentive plan.
The annual salary range for this role is $250K - $270K and is determined based on applicable and specialized experience and location.
#J-18808-Ljbffr Read LessThe Banquet Captain is responsible for assisting Banquet Manager in overseeing banquet staff and coordinating banquet functions to ensure that groups using the hotel’s banquet facilities are completely satisfied, while maintaining high standards of service.
Position Qualifications and Requirements:
Education & Experience:
High school diploma or GED certification is preferred, and/or equivalent work experience.Previous supervisory experience preferred.Alcohol awareness certification and/or food service permit as required by local or state government agency. Minimum of 3 years experience in banquet/event servicing roles in hospitality or similar industry.Must have a valid state driver’s license from applicable state and MVR in good standing.Physical Demands:
Long hours sometimes required, including nights and weekends.Medium Work -Exerting up to 50 pounds of force occasionally, and /or 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand for long hours at a time, sometimes for entire shift.Required Competencies
Must be able to convey information and ideas clearly, both oral and written.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.Must maintain composure and objectivity under pressure.Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.Must be able to work with and understand financial information and data, and basic arithmetic function.Responsibilities may include any and all of the following:
Approach all encounters with guests and team members in a friendly, service-oriented manner.Maintain regular attendance in compliance with DHM standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes a clean, pressed uniform and correct nametag when working.Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations.Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.Assist in conducting training of banquet staff in proper set-up, serving and clean up procedures.Hold pre-staff meetings with banquet staff to review the specific needs of each group including service procedures, set-up, menus, order of service, and any special request.Assist in scheduling and assigning duties to banquet staff, as necessary.Ensure all set up and closing duties are completed as assigned; perform set up and closing duties as needed.Coordinate the timing of each course to correspond with the dining pace of the guests; assist in the plating of meals; perform all Banquet Server duties as needed.Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.Ensure that all functions are posted correctly on the any property event boards.Maintain constant contact with kitchen staff to ensure complete effective communication between food production and food service.Ability to read BEOs and Convention resumes with accuracy and an eye for detail.Check-in servers, assign stations, and pre-post function side work duties.Inspect table place settings, including table linen, china, glass, silverware and condiments for correct placement by set-up crew and to ensure that each element is clean, undamaged and attractive.Responsible for proper setting of buffet tables and other food service tables used for catering functions.Responsible for all banquet team members on the floor and to supervise service received by the guests throughout each function assigned.Assist in training of staff on food safety, proper lifting and placing of trays, HazComm and other safety topics.Supervise clearing and post function cleanup. Check servers out, making sure that function rooms, aisle and storage areas are clean, and equipment is cleaned and stored properly.Assure that all china, glassware and silverware is properly separated, stacked and/or racked for delivery to the dishwashing area.Return all leftover food to the main kitchen for disposal or recovery in a proper and sanitary manner.Prepare daily summary posts all banquet checks.Gets accurate count after guests are seated for plating and preparation of guest check. Extend and total the check (double-check for accuracy) and have host sign.Supervise the handling, storage, and security of all catering service equipment.Work with Banquet Set Up to ensure accurate set-up and cleanliness of function rooms.Take charge of responsibilities of Banquet Manager in his/her absence.Have knowledge of all areas of catering, food, beverage, coffee breaks, and convention set-up.Check “daily” event sheet versus BEO’s for accuracy and make edits as necessary.Check schedule for following day for “pop-ups”. Ensure proper coverage.Maintain constant communication with guest to ensure the guest has all expectations met with great satisfaction.Review BEO with “person in charge” and maintain communication throughout the function.Perform other duties as requested by management.Attend all trainings/meetings as required by management.Starting Rate of Pay: $17.00 per Hour
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