SCHEDULE: Full-time; Monday through Friday.
LOCATION: 3204 7th Ave, Marion, IA 52302
BENEFITS: Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!
SCOPE:
This position will be responsible for retention and development of existing and new business opportunities, administration and retention of retirement plan and wealth management business with the objective of profit for the Bank and quality service to the customers. These services will be provided across the entire line of products and services Trust and Wealth Management has to offer. There will be an expectation that this position will serve as a retirement administration and retirement planning subject matter expert both within the department and to centers of influence in the Bank's trade area.
ACCOUNTABILITIES:
Account Administration: (45%)
Administer various wealth management accounts including Qualified Retirement Plans, all types of IRAs, Individual Portfolios, Revocable Trusts, Institutional Relationships, TIAA Management, Trust and Estate Agencies, Irrevocable Trusts, Conservatorships, Charitable and Donor Advised Trusts, and Non-Profits and Endowments as provided under the governing instrument in accordance with Bank policy, established practice, approved procedures and legal constraints with primary focus in the area of qualified plan administration.Work with investment officers to invest client accounts in wealth management model portfolios. Maintain investment direction in all accounts under administration, including monitoring of investment objectives, asset allocations, and keeping cash invested as appropriate.Work with investment officers to review, revise and maintain preferred qualified retirement plan investment lineups for participant directed plans, as well as participating in Investment Committee meetings that are designated with a retirement plan focus.Perform annual account and investment reviews for each assigned account.Ensure that transactions in accounts under their direct administration are given proper tax codes, have a general knowledge of tax rules and will assist in timely delivery of tax reporting to clients of the bank.Work in conjunction with active and potential Trust and Wealth Management customers and their legal and accounting advisors to develop or improve the customer's individual and or business estate and financial planning or other trust related business. This may include review of legal documents such as wills or trusts prepared by outside legal counsel where the bank is named in some fiduciary capacity.Maintain a book of business with a minimum direct annual revenue attribution of $450,000.Business Development: (30%)
Sustain and develop relevant relationships with the local market area legal and accounting and professional community to enhance and garner business opportunities.Sustain and develop relevant relationships with Hills Bank employees outside the department to garner referrals and other business opportunities. Participate in training bank wide staff on how referrals can be made.Participate in the Bank's business development activities. Represent the Bank in industry and professional associations, community organizations, local business groups, etc. and promote the Bank's favorable image.Cross-sell commercial, retail and mortgage banking services and products to Trust and Wealth Management customers. Develop joint marketing relationships and strategies with other areas of the Bank.Establish and promote personal and department reputation for exemplary customer service and sound investment strategy and results.Contribute to the annual department sales goals by achieving or exceeding a personal sales goal set by department management.Departmental Improvement (25%)
Stay current on pertinent market and regulatory developments and identify current and potential markets. Develop and implement plans and programs to respond to those developments and target desired trust and wealth management markets.Maintain expertise in one or more departmental revenue segments, including: retirement plan services, personal trust, investment counseling, individual retirement accounts, TIAA management and not for profits.Serve as a mentor to newer Retirement Plan Officers within the department. Proactively team on account relationships and look for opportunities to appropriately transfer account relationships to newer Retirement Plan Officers. Enhance and maintain department's reputation as an area leader in Retirement Plan Administration.EDUCATION AND SPECIAL REQUIREMENTS:
BA or BS degree requiredAdvanced degree or professional designation(s) such as Certified Financial Planner (CFP), Certified Retirement Services Professional (CRSP), Certified Trust and Financial Advisor (CTFA), Certified Employee Benefit Specialist (CEBS) or other related credentials or commensurate experience specifically within Retirement Plan Administration are required.Proven record of success in meeting or exceeding sales and productivity goals.Ten to fifteen years of experience with direct client-facing role in personal banking, wealth management or financial planning account administration, or retirement plan account administration preferred.EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY
SCHEDULE: Full-time; Typical Hours are Monday through Friday (8:00 am - 5:00 pm)
LOCATION: 590 W Forevergreen Rd, North Liberty, IA 52317
BENEFITS: Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!
SCOPE:
Responsible for assisting Wealth Management Officers in the management of existing customer relationships, maintenance of customer account files and relationships in conformity with bank policy and regulatory requirements, and development of new customer relationships. This role will primarily support IRAs, investment management accounts and financial planning relationships in a service center model.
ACCOUNTABILITIES:
Account Administration and Training:
Be proactive in presenting solutions/suggestions to problems or improving office efficiency.Prepare account review materials for customer meetings.Facilitate incoming contributions made on behalf of customers.Facilitate distributions made on behalf of customers.Provide online banking assistance to customers.Prepare IRA forms, issue IRA distributions and process IRA contributions.Coordinate with customers for Required Minimum Distributions (RMDs).Complete filing and/or scanning on a timely basis, and retrieve imaged documents from document imaging databases.Prepare and assist with account opening and closing procedures.Responsible for organization and neatness of physical files.Prepare check requests from invoices.Type correspondence including memos, letters, mailings, and file comments.Conduct phone calls on behalf of officer.Make copies of correspondence and other printed materials.Prepare outgoing mail and correspondence on behalf of officers, including email and faxes.Maintain tickler system of customer birthdays, important events and customer meetings for officer.Develop knowledge of customer base and provide the primary point of contact and service to customers.Conduct research on file history in preparation for customer meetings or in response to auditor inquiries.Have a working understanding of wealth management accounting and document imaging systems, and core banking system.Departmental Service Delivery:
Answer and route Trust and Wealth Management telephone calls.Process monthly account administrative reviews and maintain log of action steps to improve documentation.Greet scheduled visitors and conduct to appropriate area or person.Assist in answering questions presented by individuals through the Hills Bank call center.Coordinate and arrange meetings, prepare agendas and participant packets, reserve and prepare facilities, record and transcribe meeting minutes, and maintain committee files.Read and route incoming department mail.Order and maintain supplies, and arrange for equipment maintenance.Assist with customer/prospect meetings/luncheons, including set-up and clean-up.Assist officers with documentation and/or actions to satisfy account administrative review updates.Assist with administrative issues associated with year-end tax reporting.Business Development and Brand Marketing:
Responsible for ensuring that retail and commercial banking requests of TWM customers are properly fulfilled in a timely manner.Assist officers with sales process and events.Assist officers with presentation materials, including PowerPoint presentations.EDUCATION AND SPECIAL REQUIREMENTS:
Minimum of Associate's Degree with additional secretarial/administrative professional training preferred; or previous related experience and/or training; or equivalent combination of education and experience.Must demonstrate proficiency in Trust Accounting Platform and other systems which represent core elements of our work environment (will receive training).Must have working knowledge of word processing, Excel spreadsheet, PowerPoint, and basic database management and presentation software.Must be able to operate PC and printers, copier, adding machine and fax machine.EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY
SCHEDULE: Full-time; Monday through Friday (8:30am – 5:00pm)
LOCATION: 131 E Main St, Hills, IA 52235
BENEFITS: Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!
SCOPE:
The Fraud Specialist is responsible for the review, analysis, investigation, and resolution of system-generated and internal and external customer-reported fraudulent transactions. The Fraud Specialist provides fraud support to internal and external customers in a clear, concise, knowledgeable, and timely manner. Additionally, the Fraud Specialist performs higher level department duties related to fraud reporting and GL management.
ACCOUNTABILITIES:
Timely work fraud cases in accordance with department procedures.Monitor and process fraud alerts and review system-generated reports, including but not limited to BSA/AML/Fraud detection software to identify fraudulent transactions.Identify and report fraud trends.Work with operations and frontline employees to protect customer information and prevent loss.Review reported claims and process those claims based on established procedures or escalate for further review.Process check fraud claims, including the preparation of Hold Harmless Agreements, Breach of Warranty documents, and other related documentation as required.Process debit card disputes. Including canceling cards, reporting transactions, managing the chargeback process including possible pre-arbitration claims, and decisioning through software.Process department mail.Communicate with customers and staff supporting the investigation of suspected fraudulent activity.Work with Bank Compliance and AML/BSA programs.Compliance with applicable rules and regulations, including but not limited to Reg E and Reg CC, and company policies and procedures.Regularly exercise discretion and judgment in the performance of essential job duties, including decisions to determine customer/bank liability, restrict accounts, or terminate banking relationships.As part of the overall team of Bank employees, this position may be requested to assist in the support of other bank activities.Perform and manage complex and/or escalated fraud investigations.Decision items based on judgment and research, job experience, and following established procedures and guidelines, while leveraging multiple systems/tools.Form initial determinations regarding additional actions to be taken and recommends possible SAR filings to management and/or the bank's AML/BSA team, in accordance with procedures.Create Suspicious Activity Reports (SARs) in accordance with applicable rules and regulations.Monitor, balance, and report on Fraud Department related GLs.As part of the overall team of Bank employees, this position may be requested to assist in the support of other bank activities.EDUCATION AND SPECIAL REQUIREMENTS:
High school diploma required. Prefer an associate's degree (AA) from a two-year college or technical school or two years customer service and banking experience, or the equivalent combination of education and experience.1-2 years' experience in fraud investigations, BSA/AML or related activity preferred.This job requires skills needed in a typical office environment. This includes computer skills, communications skills, as well as utilization of office equipment.EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY
SCHEDULE: Full-time; Monday through Friday with availability between (7:00 am – 6:00 pm), and a Saturday morning rotation from (8:00 am – 12:00 pm) Average 40 hours per week.
LOCATION: 131 E Main St, Hills, Iowa 52235
SCOPE:
Provide superior service to customers while working to meet their financial needs via channels such as telephone, email, and chat.
ACCOUNTABILITIES:
Customer Support:
Handle customer telephone calls and respond to secured and unsecured email inquiries directed to Hills Bank at a quality level that meets or exceeds customers' expectations. Customer inquiries and requests may include, but are not limited to:Account balance and transactional informationCheck and debit card ordersFunds transfer, account closure, and other transaction requestsWire transfer requestsSupport of bank services (cards, mobile banking, online banking, etc.)Basic maintenance and account updatesXpress transfersGeneral product inquiries and needsMaintain excellent knowledge of products and services offered by the bank in order to answer questions effectively and recognize sales opportunities.Identify and correct problems/concerns as necessary while following established policies and procedures.Maintain security of customers' accounts and confidentiality of customer information.Other Duties:
Cover Operator role as neededProvide indirect customer support by assisting coworkers with inquiries and requests for assistance.Participate in appropriate training in order to maintain required skills.Perform other duties as assigned.COMPETENCIES:
Customer Focus:
Respond sensitively to the needs of the customer and take the appropriate action to meet their needs on a timely basis.Communication:
Effectively express thoughts verbally and in written form; actively listen to others. Able to defuse stressed or angry customers and maintain professionalism in all interactions.Professionalism:
Project a positive image of the bank to all internal and external customers. Maintain positive relationships and work productively with many varied groups of individuals. Serve as a role model for other employees.Adaptability:
Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.Learning Agility:
Openly accept feedback, using this along with knowledge gained to improve performance. Seek out feedback if necessary. Apply feedback to daily work habits.Problem Solving:
Uses effective problem solving techniques to handle complaints and work with situations that need to be escalated.Sales:
Must understand the role of sales in a community bank environment. Must be able to address customer needs through appropriate sales and referrals.Team Player:
Must view oneself as part of an overall team. This includes supporting others throughout the entire bank to achieve the overall goals.EDUCATION AND SPECIAL REQUIREMENTS:
High school diploma required. Prefer an associate's degree (AA) from a two-year college or technical school or bachelor's degree.Prefer 1 - 2 years' experience in a related position.Must be able to take initiative, accept responsibility, and work independently as well as being aware of, and part of a team environment.This role requires skills needed in a typical office environment including computer skills, communications skills, as well as utilization of office equipment.Must consent to remote monitoring of incoming customer telephone calls.EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY
The starting wage for this position is $18.50/hr. with a comprehensive and competitive benefits package.
*This position is eligible for a Spanish proficiency pay differential*
SCHEDULE: Full-time; Monday through Friday (8:15am – 5:45pm) and every other Saturday morning (8:15am – 12:15pm). Average of 40 hours/week.
LOCATION: 720 1st Ave S, Mt Vernon, IA 52314
TRAINING AND CAREER PATH:
When starting out as a Retail Banker at Hills Bank, we ensure that you will already be set up to succeed with our designated career path and detailed training program.
The Retail Banker career path begins with a focus on Foundational and Teller Training, and then proceeds into Banker Training.
You will begin in your branch shadowing an experienced co-worker to gain familiarity with your new role.
Next, you will be shadowed by a co-worker until you feel comfortable and confident you can give our Hills Bank customers the quality service they deserve.
Upon demonstrating proficient Teller skills, you will advance into the next phases focusing on Banker Training.
You will start out with the basics of opening accounts (RB1), then move on to credit cards and consumer loans (RB2). The top tier of a Retail Banker is working with different types of home equity loans (RB3).
Where you take your career with Hills Bank is completely up to you, all you need to do is take the first step and apply now.
SCOPE:
Provide superior service to customers while working to meet their financial needs through a variety of retail banking functions. An individual in the Retail Banker 1 role will focus on mastering and applying skills needed for effectively managing customer relationships and providing basic retail banking services.
ACCOUNTABILITIES:
Service Requests:Handle all typical banking transactions presented by customers in person, through drive up, via night depository, mail or digitally.Handle cash and maintain an individual cash drawer in order to handle customer requests.Assist customers with entry into safe deposit boxes, ensuring all procedures are properly followed.Handle maintenance and service requests and customer inquiries regarding existing accounts and services.Identify banking needs and recommend solutions for both prospective and current customers.
New Accounts: Support the Bank's overall sales efforts through direct sales of consumer banking products and related services.Acquire the necessary product, compliance, and systems knowledge and accurately, efficiently open various types of deposit accounts and complementary services, such as checking, savings and money market accounts, certificates of deposit, safe deposit boxes, and complementary services for consumer relationships.Complete training and begin handling credit card and consumer lending requests.Ensure that new accounts and relationships are properly onboarded.
Relationship Management:Develop, manage, and grow customer relationships through ongoing contacts, recognition of key life events, needs-based cross-selling, etc.Work within defined banking processes, such as customer service expectations, the 5 Step Retail Banking Conversation Model, Quarterly Action Plans, and New Relationship/New Account Onboarding to help ensure a consistent, positive experience for customers and success for your branch team.Utilize the bank's Customer Relationship Management (CRM) system to plan for and personalize customer interactions and help develop corporate memory, manage referrals, and maintain appropriate entries regarding opportunities and interactions with customers.Proactively reach out to customers through one-on-one contacts, larger retail campaigns, and product promotions throughout the year. This effort will include contacting customers by phone, direct mail, email and/or digital app.Acquire the necessary knowledge about bank products and services, and other departments' and coworkers' functions in order to be able to refer customers to other individuals or departments appropriately and effectively. Maintain ownership of and follow up on any hand-offs or referrals to ensure that they have been handled.
Other Duties: Actively participate in office or bank events.Maintain educational and professional expertise through attendance at internal and/or external educational opportunities.Be a Notary Public.It is important to Hills Bank to be a good corporate citizen and support our communities. Employees are expected to participate in community activities throughout the year.Perform other duties as assigned.
EDUCATION AND SPECIAL REQUIREMENTS:High school diploma required. Prefer an associate's degree (AA) from a two-year college or technical school or bachelor's degree.Prefer 1 or more years of experience in a related position.Must have the dexterity to count money.Must be able to lift 50 pounds. Must be able to successfully meet the requirements of the SAFE Act including registering with the Nationwide Mortgage Licensing System & Registry and maintaining their unique identifying number.Must successfully complete all training and evaluation requirements in the Retail Banker Career Path.Must be able to work additional evening and Saturday hours as required.Participate in at least 3 bank sponsored or community events annually.
EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY
Job Posted by ApplicantPro
SCHEDULE: Full-time; Monday through Friday 8:00 am – 4:30 pm. Average of 40 hours/week. Additional hours as needed.
BENEFITS: Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!
SCOPE:
This position will develop, oversee, and lead multiple wealth management project management and analytical initiatives. The role works with minimal supervision and reports to the SVP, Director of Wealth Management to ensure the strategic goals of the Wealth Management Department are met. This position will identify, create, and vet information from production, compliance, audit, investment, and performance reporting necessary for department scorecard management and to help guide the behaviors of Wealth Advisors, Trust Officers, Portfolio Managers, and support staff. This position will directly manage confidential employee production and compensation data, develop and enhance performance metrics, and identify opportunities to improve productivity and profitability in alignment with bank and wealth management goals. In addition, this role will create, track, and monitor client profitability models, fee income analytics, asset growth trends, and investment-related reporting for management, compliance, and overall portfolio performance. This position will actively serve on various Wealth Management committees.
ACCOUNTABILITIES:
Manage and support analytical and project-based initiatives that advance Wealth Management department strategies and objectives.Develop, maintain, and enhance performance dashboards and scorecards for wealth advisors, trust officers, and support staff.Analyze and manage confidential production, revenue, and compensation data to support performance management and decision-making.Create and maintain client, household, and product profitability models, including fee income and asset-based revenue analytics.Monitor and report trends related to Assets Under Management (AUM) growth, client onboarding, retention, and overall department performance.Prepare management and Board-level reports summarizing department results, trends, and key metrics.Support business development efforts through analysis of referral trends, pipelines, and prospecting opportunities.Collaborate with Wealth Management leadership and internal partners to improve processes, reporting, and operational efficiency.Serve on departmental and cross-functional committees as an analytical and reporting resource.Maintain and enhance department documentation, tools, and internal resources to support consistent execution and knowledge sharing.Identify and compile prospecting and referral data for wealth management growth opportunities, including internal bank referrals, life event triggers, business owner transitions, and trust and estate planning opportunities.Create and maintain department resources and reference materials on internal knowledge platforms. Act as a point person for creating and uploading content relevant to wealth management staff. Develop, troubleshoot and oversee multiple commercial project management initiatives.Perform other duties and special projects as assigned.Community Involvement:
As part of the overall team of bank employees, this position will be requested to help support and participate in other bank activities.EDUCATION and/or EXPERIENCE:
Bachelor's degree (B.A.) from a four-year college or university in the field of business, including specific courses in accounting, finance, and economics; and 3-4 years banking experience and/or training; or equivalent combination of education and experience.Ability to read, analyze and create complex financial scorecards and reports required.This job requires skills needed in a typical office environment. This includes computer skills, communications skills, as well as utilization of office equipment.EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY
The starting wage for this position is $17.00/hr. with a comprehensive and competitive benefits package
*This position is eligible for a Spanish proficiency pay differential*
SCHEDULE: Part-time; Tuesday, Wednesday, and Thursday with availability between (8:15 am – 5:45 pm) and every Saturday mornings (8:15 am – 12:15 pm). Average of 28-30 hours/week.
TRAINING AND CAREER PATH:
When starting out as a Teller at Hills Bank, we ensure that you will already be set up to succeed with our designated career path and detailed training program.
The Teller career path begins with a focus on Foundational and Teller Training, and then progresses with training on more advanced Teller components and additional areas of the bank.
You will begin in your branch shadowing an experienced co-worker to gain familiarity with your new role.
Next, you will be shadowed by a co-worker until you feel comfortable and confident you can give our Hills Bank customers the quality service they deserve.
Where you take your career with Hills Bank is completely up to you, all you need to do is take the first step and apply now.
SCOPE:
The teller is responsible for directly servicing customers with the paying and receiving functions of the bank. This includes a variety of customer savings, checking and credit account transactions, as well as customer services such as sales of money orders.
The teller has primary responsibility for providing a high level of customer service to bank customers who require teller services. The teller will refer customers to other bank departments as appropriate for additional services.
The teller is responsible for balancing daily and understanding compliance regulations related to teller services.
ACCOUNTABILITIES:
Service Requests: Provide exceptional customer service to ensure customers consistently receive service of the highest standard. Receive and process checking and savings account transactions, mortgage and consumer loan payments, credit card transactions, etc.Issue official checks, money orders, and bank checks. Process the redemption of bonds and help customers with additional services.Note and verify significant information as required by Bank policy and procedure. Ensure that Bank procedures are followed when processing transactions. Maintain favorable customer relations through proper handling of all collection and disbursement functions.Provide a high level of customer service. This includes understanding customer needs, as well as understanding the bank products offered. Exercise discretion, good judgment and initiative regarding all customer contact, transaction processing, addressing inquiries and solving problems.Maintain confidentiality of customer account information.Open night deposit vault logging the contents in log book, distributing the contents to the proper individuals and processing all deposits and other transaction using dual control at all times.Assist customers with entry to their safe deposit box, ensuring all bank procedures are followed in the process.Understand and comply with the related laws and compliance regulations that pertain to teller duties. Examples include bank secrecy act, privacy, and funds availability policy.Receive and answer telephone inquiries from customers and internal staff regarding customer and bank related accounts. Assist Bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in and efficient courteous manner, providing positive employee relations.
Cash Handling: Maintain adequate working funds as required by Bank policy. Verify and balance assigned cash drawer daily with minimal cash variances. Assist supervisor in reconciling errors or discrepancies for self and other tellers.As needed, purchase working money supply from Assistant Branch Manager/Branch ManagerCount and verify currency.
Relationship Management: Support the overall sales effort. Direct sales goals may be established by management for such items as referrals for other bank products.Identify customer's financial services needs and cross-sell services to meet those needs.Advise customers on promotional items and services. Give referrals to customer service on prospects/customers for potential sales of products based on life events that you are hearing. Give referrals to other departments like Commercial, Home Mortgage, and Trust and Wealth Management.Participate as part of various retail product campaigns the bank initiates. Assist the office with special events and promotions.Be aware of overall bank product offering to be able to refer customers to appropriate departments within the bank for service.Utilize the bank's Customer Relationship Management (CRM) system to personalize customer interactions and help develop corporate memory, manage referrals, and maintain appropriate entries regarding opportunities and interactions with customers.Adhere to customer service standards through Voice of the Customer program.
Other:As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities. It is important to Hills Bank to be a good corporate citizen and support our communities. Employees are expected to participate in community activities throughout the year. Perform other duties as assigned.
EDUCATION AND SPECIAL REQUIREMENTS:Prefer a high school degree or equivalent.1-2 years' experience in a related position. Preferably in retail with cash handling responsibilities.This job requires skills needed in a typical office environment. This includes computer skills, as well as utilization of office equipment.Must have the dexterity to count money.Must be able to lift 50 pounds.Must successfully complete all training and evaluation requirements in the Retail Teller Career Path necessary for transition from Teller 1 to Teller 2 to Teller 3.Participate in at least 3 bank sponsored or community events annually.
EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY
Job Posted by ApplicantPro
The starting wage for this position is $17.00/hr. with a comprehensive and competitive benefits package
*This position is eligible for a Spanish proficiency pay differential*
SCHEDULE: Full-time; Monday - Friday with availability between (8:00 am – 5:45 pm) and 1 of 2 Saturday morning (8:15 am – 12:15 pm). Average of 40 hours/week.
TRAINING AND CAREER PATH:
When starting out as a Teller at Hills Bank, we ensure that you will already be set up to succeed with our designated career path and detailed training program.
The Teller career path begins with a focus on Foundational and Teller Training, and then progresses with training on more advanced Teller components and additional areas of the bank.
You will begin in your branch shadowing an experienced co-worker to gain familiarity with your new role.
Next, you will be shadowed by a co-worker until you feel comfortable and confident you can give our Hills Bank customers the quality service they deserve.
Where you take your career with Hills Bank is completely up to you, all you need to do is take the first step and apply now.
SCOPE:
The teller is responsible for directly servicing customers with the paying and receiving functions of the bank. This includes a variety of customer savings, checking and credit account transactions, as well as customer services such as sales of money orders.
The teller has primary responsibility for providing a high level of customer service to bank customers who require teller services. The teller will refer customers to other bank departments as appropriate for additional services.
The teller is responsible for balancing daily and understanding compliance regulations related to teller services.
ACCOUNTABILITIES:
Service Requests: Provide exceptional customer service to ensure customers consistently receive service of the highest standard. Receive and process checking and savings account transactions, mortgage and consumer loan payments, credit card transactions, etc.Issue official checks, money orders, and bank checks. Process the redemption of bonds and help customers with additional services.Note and verify significant information as required by Bank policy and procedure. Ensure that Bank procedures are followed when processing transactions. Maintain favorable customer relations through proper handling of all collection and disbursement functions.Provide a high level of customer service. This includes understanding customer needs, as well as understanding the bank products offered. Exercise discretion, good judgment and initiative regarding all customer contact, transaction processing, addressing inquiries and solving problems.Maintain confidentiality of customer account information.Open night deposit vault logging the contents in log book, distributing the contents to the proper individuals and processing all deposits and other transaction using dual control at all times.Assist customers with entry to their safe deposit box, ensuring all bank procedures are followed in the process.Understand and comply with the related laws and compliance regulations that pertain to teller duties. Examples include bank secrecy act, privacy, and funds availability policy.Receive and answer telephone inquiries from customers and internal staff regarding customer and bank related accounts. Assist Bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in and efficient courteous manner, providing positive employee relations.
Cash Handling: Maintain adequate working funds as required by Bank policy. Verify and balance assigned cash drawer daily with minimal cash variances. Assist supervisor in reconciling errors or discrepancies for self and other tellers.As needed, purchase working money supply from Assistant Branch Manager/Branch ManagerCount and verify currency.
Relationship Management: Support the overall sales effort. Direct sales goals may be established by management for such items as referrals for other bank products.Identify customer's financial services needs and cross-sell services to meet those needs.Advise customers on promotional items and services. Give referrals to customer service on prospects/customers for potential sales of products based on life events that you are hearing. Give referrals to other departments like Commercial, Home Mortgage, and Trust and Wealth Management.Participate as part of various retail product campaigns the bank initiates. Assist the office with special events and promotions.Be aware of overall bank product offering to be able to refer customers to appropriate departments within the bank for service.Utilize the bank's Customer Relationship Management (CRM) system to personalize customer interactions and help develop corporate memory, manage referrals, and maintain appropriate entries regarding opportunities and interactions with customers.Adhere to customer service standards through Voice of the Customer program.
Other:As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities. It is important to Hills Bank to be a good corporate citizen and support our communities. Employees are expected to participate in community activities throughout the year. Perform other duties as assigned.
EDUCATION AND SPECIAL REQUIREMENTS:Prefer a high school degree or equivalent.1-2 years' experience in a related position. Preferably in retail with cash handling responsibilities.This job requires skills needed in a typical office environment. This includes computer skills, as well as utilization of office equipment.Must have the dexterity to count money.Must be able to lift 50 pounds.Must successfully complete all training and evaluation requirements in the Retail Teller Career Path necessary for transition from Teller 1 to Teller 2 to Teller 3.Participate in at least 3 bank sponsored or community events annually.
EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY
Job Posted by ApplicantPro
The starting wage for this position is $17.00/hr. with a comprehensive and competitive benefits package
*This position is eligible for a Spanish proficiency pay differential*
SCHEDULE: Full-time; Monday - Friday with availability between (8:15 am – 5:45 pm) and 1 of 2 Saturday morning (8:15 am – 12:15 pm). Average of 40 hours/week.
TRAINING AND CAREER PATH:
When starting out as a Teller at Hills Bank, we ensure that you will already be set up to succeed with our designated career path and detailed training program.
The Teller career path begins with a focus on Foundational and Teller Training, and then progresses with training on more advanced Teller components and additional areas of the bank.
You will begin in your branch shadowing an experienced co-worker to gain familiarity with your new role.
Next, you will be shadowed by a co-worker until you feel comfortable and confident you can give our Hills Bank customers the quality service they deserve.
Where you take your career with Hills Bank is completely up to you, all you need to do is take the first step and apply now.
SCOPE:
The teller is responsible for directly servicing customers with the paying and receiving functions of the bank. This includes a variety of customer savings, checking and credit account transactions, as well as customer services such as sales of money orders.
The teller has primary responsibility for providing a high level of customer service to bank customers who require teller services. The teller will refer customers to other bank departments as appropriate for additional services.
The teller is responsible for balancing daily and understanding compliance regulations related to teller services.
ACCOUNTABILITIES:
Service Requests: Provide exceptional customer service to ensure customers consistently receive service of the highest standard. Receive and process checking and savings account transactions, mortgage and consumer loan payments, credit card transactions, etc.Issue official checks, money orders, and bank checks. Process the redemption of bonds and help customers with additional services.Note and verify significant information as required by Bank policy and procedure. Ensure that Bank procedures are followed when processing transactions. Maintain favorable customer relations through proper handling of all collection and disbursement functions.Provide a high level of customer service. This includes understanding customer needs, as well as understanding the bank products offered. Exercise discretion, good judgment and initiative regarding all customer contact, transaction processing, addressing inquiries and solving problems.Maintain confidentiality of customer account information.Open night deposit vault logging the contents in log book, distributing the contents to the proper individuals and processing all deposits and other transaction using dual control at all times.Assist customers with entry to their safe deposit box, ensuring all bank procedures are followed in the process.Understand and comply with the related laws and compliance regulations that pertain to teller duties. Examples include bank secrecy act, privacy, and funds availability policy.Receive and answer telephone inquiries from customers and internal staff regarding customer and bank related accounts. Assist Bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in and efficient courteous manner, providing positive employee relations.
Cash Handling: Maintain adequate working funds as required by Bank policy. Verify and balance assigned cash drawer daily with minimal cash variances. Assist supervisor in reconciling errors or discrepancies for self and other tellers.As needed, purchase working money supply from Assistant Branch Manager/Branch ManagerCount and verify currency.
Relationship Management: Support the overall sales effort. Direct sales goals may be established by management for such items as referrals for other bank products.Identify customer's financial services needs and cross-sell services to meet those needs.Advise customers on promotional items and services. Give referrals to customer service on prospects/customers for potential sales of products based on life events that you are hearing. Give referrals to other departments like Commercial, Home Mortgage, and Trust and Wealth Management.Participate as part of various retail product campaigns the bank initiates. Assist the office with special events and promotions.Be aware of overall bank product offering to be able to refer customers to appropriate departments within the bank for service.Utilize the bank's Customer Relationship Management (CRM) system to personalize customer interactions and help develop corporate memory, manage referrals, and maintain appropriate entries regarding opportunities and interactions with customers.Adhere to customer service standards through Voice of the Customer program.
Other:As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities. It is important to Hills Bank to be a good corporate citizen and support our communities. Employees are expected to participate in community activities throughout the year. Perform other duties as assigned.
EDUCATION AND SPECIAL REQUIREMENTS:Prefer a high school degree or equivalent.1-2 years' experience in a related position. Preferably in retail with cash handling responsibilities.This job requires skills needed in a typical office environment. This includes computer skills, as well as utilization of office equipment.Must have the dexterity to count money.Must be able to lift 50 pounds.Must successfully complete all training and evaluation requirements in the Retail Teller Career Path necessary for transition from Teller 1 to Teller 2 to Teller 3.Participate in at least 3 bank sponsored or community events annually.
EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY
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SCHEDULE: Full-time; Monday through Friday (8:00 am – 5:00 pm) with some evenings and weekends, average of 45 hours/week.
BENEFITS: Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!
SCOPE:
The Commercial Banker position is responsible for developing, managing, and growing long-term relationships with prospective and existing business customers. The role focuses on sourcing and originating quality commercial loans including CRE, C&I, and Ag (depending on market) and identifying other ways to help customers with deposit, mortgage, wealth management, and treasury management solutions. A successful Commercial Banker will act as a trusted advisor to business owners, helping them achieve their financial goals while strengthening the bank's presence and reputation in the local market. The training process will vary depending on the candidates experience level.
ACCOUNTABILITIES:
New Business Development:
Participate in the Bank's business development activities through individual and joint sales call efforts, represent the Bank in community organizations, local business groups, etc., and promote the Bank's favorable image.Establish and maintain positive working relationships with businesses and other organizations to provide information regarding the lending programs with the bank.Seek and grow new business by presenting, selling and cross-selling bank products that match the customer's needs and following up timely to properly ensure quality service.Provide referrals to various departments; Treasury Management, Mortgage, Retail, and Wealth Management. A basic understanding of these services is needed to refer effectively.Coordinate the processing of client's personal banking needs, with the help of our Home Mortgage, Wealth Management, or Retail Bankers, and serving as the relationship manager for our commercial and professional customers.Participate in bank sponsored events, networking with guests to develop a personal knowledge of who they are.Provide leadership for several bank sponsored events each year.Loan Origination and Portfolio Management:
Originate loans within bank policy to attain growth goals.Interview applicants and requests specified information for loan application; requests appraisals, financials, applicant credit reports, and other information pertinent to evaluation of loan application; analyzes applicant financial status, credit, and collateral to determine feasibility of granting loan; and corresponds with or interviews applicant or creditors to resolve questions regarding application information.Meets and maintains portfolio profitability goals. Compiles loan package and facilitates negotiation with applicant according to established standards, such as fees, loan repayment options, and other credit terms; refers loan to loan committee for approval; ensures loan agreements are complete and accurate according to policy; assures timely loan closing and funding activities.Utilize government programs when deemed necessary to meet customer's credit needs.Participate in the collection procedures and processes of the loan officers to assure the timely collection of all delinquent accounts and develop revised loan repayment terms or schedules as necessary.Maintains portfolio credit quality goals.Maintains complete and accurate file documentation.Make decisions on loans and terms withing lending limits or makes recommendations to the Senior Loan Committee.Remain knowledgeable of new regulations, policies, procedures, and economic trends.EDUCATION AND SPECIAL REQUIREMENTS:
Bachelor's degree (B.A.) from a four-year college or university in the field of business, including specific courses in accounting, finance, and economics; or a minimum of 2-3 years banking experience and/or training; or equivalent combination of education and experience.This job requires skills needed in a typical office environment. This includes computer skills as well as utilization of office equipment.Must sign a non-compete.EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY
