The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.
Principal Duties and Responsibilities:
Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.Respond to all customer requests in a timely manner.Support and follow all safety and security initiatives.Ensure proper cash handling with the operations of the POS and cash bank procedures.Adhere to all store operations procedures, policies and guidelines.Properly execute up-selling initiatives and provide a value to the customer.Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience.Replenish product and supplies, while keeping the store in the highest quality stocked position at all times.Effectively communicate with store management and team members.Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.Adhere to all Food Service Program procedures, standards and sanitation requirements.Minimum Knowledge, Skills and Abilities:
Must be at least 18 years oldStrong focus on customer service and working with peopleStrong commitment to teamworkStrong communication skills, including the ability to professionally communicate verbally to customersEthical, honest, trustworthy, respectful, compassionate, supportive and patientFlexible and adaptable to changeAbility to handle difficult situations professionallyAbility to lift up to 50 lbs.Reliable transportationAbility to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.Working Conditions:
Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or deaning products.Spends the majority of the shift standing with frequent bending and lifting.In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations Read LessThe Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.
Principal Duties and Responsibilities:
Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.Respond to all customer requests in a timely manner.Support and follow all safety and security initiatives.Ensure proper cash handling with the operations of the POS and cash bank procedures.Adhere to all store operations procedures, policies and guidelines.Properly execute up-selling initiatives and provide a value to the customer.Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience.Replenish product and supplies, while keeping the store in the highest quality stocked position at all times.Effectively communicate with store management and team members.Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.Adhere to all Food Service Program procedures, standards and sanitation requirements.Minimum Knowledge, Skills and Abilities:
Must be at least 16 years oldStrong focus on customer service and working with peopleStrong commitment to teamworkStrong communication skills, including the ability to professionally communicate verbally to customersEthical, honest, trustworthy, respectful, compassionate, supportive and patientFlexible and adaptable to changeAbility to handle difficult situations professionallyAbility to lift up to 50 lbs.Reliable transportationAbility to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.Working Conditions:
Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or deaning products.Spends the majority of the shift standing with frequent bending and lifting.In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations Read LessThe Assistant Store Manager (ASM) is responsible for supporting the Store Manager in the day-to-day store operations. The ASM is a key partner in meeting performance and profit goals. In partnership with the Store Manager, the ASM is responsible for customer and employee satisfaction, brand standards and store profitability. The ASM ensures exceptional customer experiences and supports our vision of being "Fast, Fresh & Friendly".
Principal Duties and Responsibilities:
Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.Supervise the day-to-day tasks of all store employees.Provide superior customer service to all customers: greeting, assisting, suggesting selling and thanking each customer.Ensure a pleasant shopping experience for all customers, respond to customer complaints and inquiries and lead by example.Ensure adherence to a!! Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program.Assist with the hiring, training and development of store employees.Motivate, encourage and challenge Customer Service Representatives.Lead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.Enforce established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store in order to provide a positive customer experience.Ensure all merchandise is stocked and displays are attractive, priced correctly and displayed in a safe manner.Complete daily paperwork and computer entry in a timely manner as established by management.Ensure the shift duty notebook is accurately maintained.Ensure execution of the safety, security and retail operations policies and procedures.Monitor competition in all areas of the company, including fuel and inside sales.Review and influence the profit and loss statement.Promote future growth by executing company strategies.Plan and prepare work schedules and coordinate daily assignments.Assume responsibility for special assignments and projects as needed.Provide support for the Store Manager/District Manager, as needed.QualificationsMinimum Knowledge. Skills and Abilities:
High School Diploma or equivalent preferredSuccessful completion of store trainingPrevious experience supervising others, preferredMust be at least 18 years oldComputer literacyStrong food service experience preferred, ideally in a managerial roleServSafe certification preferred or successful completion of certification within 2 months of hireStrong focus on customer service and working with people Strong commitment to teamworkStrong leadership, team building and managerial skillsStrong communication skills, with the ability to effectively communicate with employees, customers and vendorsStrong analytical and organizational skillsEthical, honest, trustworthy, respectful, compassionate, supportive and patientFlexible and adaptable to changeAbility to handle difficult situations professionallyAbility to lift up to 50lbs.Reliable transportationAbility to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.Working Conditions:
Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products.Spends the majority of the shift standing with frequent bending and lifting.In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations. Read LessThe Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations. The SL is a key partner in meeting performance and profit goals. In partnership with the Store Manager, the SL is responsible for customer and employee satisfaction, brand standards and store profitability. The SL ensures exceptional customer experiences and supports our vision of being "Fast, Fresh & Friendly".
Principal Duties and Responsibilities:
Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.Supervise the day-to-day tasks of all store employees.Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.Ensure a pleasant shopping experience for all customers, respond to customer complaints and inquires and lead by example.Ensure adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program.Assist with the hiring, training and development of store employees.Motivate, encourage and challenge Customer Service Representatives.Lead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.Enforce established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store in order to provide a positive customer experience.Ensure all merchandise is stocked and displays are attractive, priced correctly and displayed in a safe manner.Complete daily paperwork and computer entry in a timely manner as established by management.Ensure the shift duty notebook is accurately maintained.Ensure execution of the safety, security and retail operations policies and procedures.Monitor competition in all areas of the company, including fuel and inside sales.Review and influence the profit and loss statement.Promote future growth by executing company strategies.Plan and prepare work schedules and coordinate daily assignments.Assume responsibility for special assignments and projects as needed.Provide support for the Store Manager/District Manager, as needed.QualificationsMinimum Knowledge, Skills and Abilities:
High School Diploma or equivalent preferredSuccessful completion of store trainingPrevious experience supervising others, preferredMust be at least 18 years oldComputer literacyStrong food service experience preferred, ideally in a managerial roleServSafe certification preferred or successful completion of certification within 2 months of hireStrong focus on customer service and working with peopleStrong commitment to teamworkStrong leadership, team building and managerial skillsStrong communication skills, with the ability to effectively communicate with employees, customers and vendorsStrong analytical and organizational skillsEthical, honest, trustworthy, respectful, compassionate, supportive and patientFlexible and adaptable to changeAbility to handle difficult situations professionallyAbility to lift up to 50 lbs.Reliable transportationAbility to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.Working Conditions:
Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products.Spends the majority of the shift standing with frequent bending and lifting.In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations. Read LessAre you an outgoing & friendly person looking for work? Do you want to be a part of the local business that takes care of its neighbors? We'd love to have you as part of our High's Team!
High's is seeking Customer Service Representatives/Cashiers with expertise in overseeing the day-to-day store operations ensuring our vision of being a "Fast, Fresh & Friendly" neighborhood convenience store. We hire Part-Time & Full-Time, if you are 16 years or older, please apply!
We offer a very competitive Benefits Package including but not limited to:
Low-Cost Health Insurance Full and part time plans available.Career Advancement.Paid Time Off in addition to Sick Leave.401k with company match.Tuition Reimbursement annually.Responsibilities:
Adhere to all store operations procedures, policies, and guidelines.Properly execute selling initiatives and provide value to the customer.Follow all food service programs, procedures, and sanitation requirements, if applicable.Greet and communicate easily with customers.Dedication to assisting customers' needs to enhance their experience.Knowledgeable about products and services.Apply positivity to your customer service strategy by emphasizing "sales & specials."Additional duties will be discussed at the interview.Qualifications:
High School Diploma or equivalent preferred.Previous experience in a retail environment, preferred.Must be at least 16 years old.Computer literacy.Fun, friendly and happy.Ability to learn policies and procedures.Working Conditions:
Retail environment with occasional exposure to dust, extreme temperatures, contact with petroleum and/or cleaning products.Constant standing with frequent bending and lifting.Employees are expected to come to work and maintain full store operations in all weather conditions unless closure of the store is ordered by the company. Read LessThe Assistant Store Manager (ASM) is responsible for supporting the Store Manager in the day-to-day store operations. The ASM is a key partner in meeting performance and profit goals. In partnership with the Store Manager, the ASM is responsible for customer and employee satisfaction, brand standards and store profitability. The ASM ensures exceptional customer experiences and supports our vision of being "Fast, Fresh & Friendly".
Principal Duties and Responsibilities:
Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.Supervise the day-to-day tasks of all store employees.Provide superior customer service to all customers: greeting, assisting, suggesting, selling and thanking each customer.Ensure a pleasant shopping experience for all customers, respond to customer complaints and inquiries and lead by example.Ensure adherence to a!! Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program.Assist with the hiring, training and development of store employees.Motivate, encourage and challenge Customer Service Representatives.Lead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.Enforce established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store in order to provide a positive customer experience.Ensure all merchandise is stocked and displays are attractive, priced correctly and displayed in a safe manner.Complete daily paperwork and computer entry in a timely manner as established by management.Ensure the shift duty notebook is accurately maintained.Ensure execution of the safety, security and retail operations policies and procedures.Monitor competition in all areas of the company, including fuel and inside sales.Review and influence the profit and loss statement.Promote future growth by executing company strategies.Plan and prepare work schedules and coordinate daily assignments.Assume responsibility for special assignments and projects as needed.Provide support for the Store Manager/District Manager, as needed.Minimum Knowledge. Skills and Abilities:
High School Diploma or equivalent preferredSuccessful completion of store trainingPrevious experience supervising others, preferredMust be at least 18 years oldComputer literacyStrong food service experience preferred, ideally in a managerial roleServSafe certification preferred or successful completion of certification within 2 months of hireStrong focus on customer service and working with people Strong commitment to teamworkStrong leadership, team building and managerial skillsStrong communication skills, with the ability to effectively communicate with employees, customers and vendorsStrong analytical and organizational skillsEthical, honest, trustworthy, respectful, compassionate, supportive and patientFlexible and adaptable to changeAbility to handle difficult situations professionallyAbility to lift up to 50lbs.Reliable transportationAbility to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.Working Conditions:
Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products.Spends the majority of the shift standing with frequent bending and lifting.In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations. Read LessStore 163 - Dagsboro, DE 19939
OverviewSalary Range: $13.75 - $16.50 Hourly
Level: Entry
Position Type: Full-Time/Part-Time
Job Shift: Any
Education Level: None
Travel Percentage: None
Category: Sales
DescriptionAre you an outgoing & friendly person looking for work? Do you want to be a part of the local business that takes care of its neighbors? We'd love to have you as part of our High's Team!
High's is seeking Customer Service Representatives/Cashiers with expertise in overseeing the day-to-day store operations ensuring our vision of being a "Fast, Fresh & Friendly" neighborhood convenience store. We hire Part-Time & Full-Time, if you are 16 years or older, please apply!
We offer a very competitive Benefits Package including but not limited to:
Low-Cost Health Insurance Full and part time plans available.Career Advancement.Paid Time Off in addition to Sick Leave.401k with company match.Tuition Reimbursement annually.ResponsibilitiesAdhere to all store operations procedures, policies, and guidelines.Properly execute selling initiatives and provide value to the customer.Follow all food service programs, procedures, and sanitation requirements, if applicable.Greet and communicate easily with customers.Dedication to assisting customers' needs to enhance their experience.Knowledgeable about products and services.Apply positivity to your customer service strategy by emphasizing "sales & specials."Additional duties will be discussed at the interview.QualificationsMinimum Knowledge. Skills and Abilities:
High School Diploma or equivalent preferred.Previous experience in a retail environment, preferred.Must be at least 16 years old.Computer literacy.Fun, friendly and happy.Ability to learn policies and procedures.Working Conditions:
Retail environment with occasional exposure to dust, extreme temperatures, contact with petroleum and/or cleaning products.Constant standing with frequent bending and lifting.Employees are expected to come to work and maintain full store operations in all weather conditions unless closure of the store is ordered by the company. Read LessSalary Range $43,000.00 - $48,000.00 Salary/year
OverviewAre you seeking a leadership role that offers a career path to a store manager? Do you want an opportunity to create a management style that ensures positive experiences for customers and your team? If so, High's is looking for you to apply today! High's is seeking an experienced Assistant Store Manager who will be responsible for supporting the management of the store operation and ensure the execution of organizational objectives and initiatives to achieve the store's goals. You will be responsible for associate satisfaction, brand standards and profitability while supporting the vision of "Fast, Fresh & Friendly" exceptional customer service!
ResponsibilitiesLearn all aspects of supervising the day-to-day task assignment of the store associates.Ensure a pleasant shopping experience for all customers. Solicit and respond to customer feedback, input, and information through various communication methods by creating an organized response plan.Support the management of all matters relating to associates and the store team recruiting, hiring, training & development, coaching associate engagement and performance management.Ensure execution of established safety, security, quality and store operations policies, procedures, practices, and programs.Assist in the analysis of results and trends to leverage the store's strengths and address areas of opportunity. Ensure the execution of all plans.Coordinate daily assignments and activities of associates to meet the needs of the business and create a positive work environment.Additional duties as the business needs.QualificationsQualifications:
Leadership experience in a fast-paced retail, food service or fuel environment.Bachelor's degree in business or related discipline preferred.Availability to work all shifts, weekends and holidays based on business needs.Ability to learn and utilize the store's computer applications.Must be at least 18 years old to be considered for this position.Working Conditions:
Retail environment with occasional exposure to working conditions including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products.Ability to spend most of the shift standing with frequent bending and lifting.Commitment to maintain full store operations in all weather conditions. Read LessThe Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations. The SL is a key partner in meeting performance and profit goals. In partnership with the Store Manager, the SL is responsible for customer and employee satisfaction, brand standards and store profitability. The SL ensures exceptional customer experiences and supports our vision of being "Fast, Fresh & Friendly".
Principal Duties and Responsibilities:
Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.Supervise the day-to-day tasks of all store employees.Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.Ensure a pleasant shopping experience for all customers, respond to customer complaints and inquiries and lead by example.Ensure adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program.Assist with the hiring, training and development of store employees.Motivate, encourage and challenge Customer Service Representatives.Lead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary.Enforce established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store in order to provide a positive customer experience.Ensure all merchandise is stocked and displays are attractive, priced correctly and displayed in a safe manner.Complete daily paperwork and computer entry in a timely manner as established by management.Ensure the shift duty notebook is accurately maintained.Ensure execution of the safety, security and retail operations policies and procedures.Monitor competition in all areas of the company, including fuel and inside sales.Review and influence the profit and loss statement.Promote future growth by executing company strategies.Plan and prepare work schedules and coordinate daily assignments.Assume responsibility for special assignments and projects as needed.Provide support for the Store Manager/District Manager, as needed.QualificationsMinimum Knowledge, Skills and Abilities:
High School Diploma or equivalent preferredSuccessful completion of store trainingPrevious experience supervising others, preferredMust be at least 18 years oldComputer literacyStrong food service experience preferred, ideally in a managerial roleServSafe certification preferred or successful completion of certification within 2 months of hireStrong focus on customer service and working with peopleStrong commitment to teamworkStrong leadership, team building and managerial skillsStrong communication skills, with the ability to effectively communicate with employees, customers and vendorsStrong analytical and organizational skillsEthical, honest, trustworthy, respectful, compassionate, supportive and patientFlexible and adaptable to changeAbility to handle difficult situations professionallyAbility to lift up to 50 lbs.Reliable transportationAbility to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.Working Conditions:Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products.Spends the majority of the shift standing with frequent bending and lifting.In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations. Read LessStore 40 - Ellicott City, MD 21041
OverviewSalary Range $16.00 - $17.50 Hourly
DescriptionHigh's is seeking positive individuals that are looking to lead a team in a successful retail operation. We are calling all leaders who are interested in a fabulous career.
The Shift Leader (SL) is responsible for supporting the High's Store Manager in the day-to-day store operations. SL is a key partner in meeting performance and profit goals. In partnership with the Store Manager, the SL is responsible for customer and employee satisfaction, brand standards and store profitability.
SL ensures exceptional customer experience and supports our vision of being "Fast, Fresh & Friendly" neighborhood store.
Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.Supervise the day-to-day tasks of all store employees.Provide superior customer service to all customers: greeting, assisting, suggesting up-selling and thanking each customer.Ensure adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program.Motivate, encourage, and challenge customer service representatives.Lead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow as necessary.Enforce established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store to provide positive customer experiences.QualificationsQualifications:
High School Diploma or EquivalentPrevious experience supervising others, preferred.Must be at least 18 years old.Strong food service experience preferred, ideally in a managerial role.ServSafe certification preferred or successful completion of certification within 2 months of hireStrong communication skills, with the ability to effectively communicate with employees, customers, and vendors.Strong analytical and organizational skillsAbility to lift to 50 lbs.Reliable transportationAbility to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required. Flexibility is key to the success in this role.Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products.Spend most of the shift standing with frequent bending and lifting.In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations.We offer a very competitive Benefits Package including but not limited to:
Low-Cost Health Insurance Full and part time plans available.Career Advancement.Paid Time Off in addition to Sick Leave.401k with company match. Read Less