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• H

  Director of Operations  

  Highgate Hotels

  - New York City

  Posted: 28/05/2026

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  Compensation Type Yearly Highgate Hotels Highgate is a leading real... Read More

  Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel - located squarely amidst New York's most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel's electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview The Director of Operations is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities * Focus on front office operation, including training, scheduling, daily duties, etc. * Tour the operating departments, daily making adjustments as needed via department heads. * Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts. * Meet all financial review dates and corporate directed programs in a timely fashion. * Hold a monthly financial review with all department managers, M.I.D.s and available supervisors. * Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. * Develop managers for future advancement through competency training and corporate sponsored training programs. * Participate in required M.O.D. coverage as scheduled. * Maintain direct contact with and monitor the development of management trainees. * Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. * Oversee and assist in the Highgate Hotel's budget process as required. * Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards. * Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. * Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. * Ensure complete processing of invoices daily by using the A/P process. * Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. * Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. * Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees. * On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast. * Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. * Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. * Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff. * Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps. * Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager. * Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. * Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. * Be in the public areas during peak times, greeting guests and offering assistance as needed. * Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. * Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies. * Complete required corporate training modules, and become certified to train those as required. * Ensure that all scheduled meetings take place on the property. * Supervise all F&B personnel. * Respond to guest complaints in a timely manner. * Prepare the F&B budget and monitor department performance with respect to the same. Perform any necessary follow-up, including forecasting. * Monitor industry trends, take appropriate action to maintain competitive and profitable operations. * Work with other Executive Committee members and keep them informed of F&B issues as they arise. * Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. * Coordinate and monitor all phases of Loss Prevention in the F&B department. * Prepare and submit required reports in a timely manner. * Organize and conduct department meetings on a regular basis. * Monitor quality of service and product. * Cooperate in menu planning and preparation. * Ensure timely purchase of F&B items, within budget allocation. * Oversee operations of the employee cafeteria. * Ensure compliance with all local liquor laws, and health and sanitation regulations. * Ensure departmental compliance with SOP's. * Ensure the training of department heads on SOP's, report preparation, technical job tasks. * Attend and/or conduct departmental and hotel training (CARE, One to One), etc. * Interview candidates for front-of-house F&B positions and follow standards for hiring approvals. * Conduct and/or attend all required meetings, including pre-convention and post-convention meetings. * Ensure overall guest satisfaction. Qualifications * At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. * Long hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management. 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• H

  Operations Manager  

  Highgate Hotels

  - New York City

  Posted: 28/05/2026

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  Compensation Type Yearly Highgate Hotels Highgate is a leading real... Read More

  Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location As the premier Italian hotel in New York City, The Michelangelo Hotel brings all the boutique amenities and designs of Modern Italian Lifestyle to Times Square - New York City's very own Crossroads of the World. Business travelers and vacationing guests revel in the luxurious comfort of this urban oasis with its refined rooms, opulent suites and smoke-free atmosphere. Welcoming and spacious, the rooms of our boutique hotel are thoughtfully designed to blend sophisticated style, lavish comforts and luxury amenities with the hotel's Neoclassical features to evoke authentic Italian elegance. The Michelangelo Hotel offers 179 rooms including 52 suites that are among the largest in NYC, a notable rarity among high-end boutique hotels. Overview The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. Responsibilities * Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering) * Provide strong lobby presence to assist front desk agents and guest * Provide all aspects of shift coverage in F&B operations as needed * Balance the hotel room type inventory * Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards) * Monitor and action Nor 1 upsell program * Handle guest's special requests and customer complaints during shift. * Perform all other front desk duties and responsibilities. * Investigate and handle complaints, disturbances, emergencies, etc. during shift * Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed * Coach, train, counsel hourly associates and administer discipline as needed * Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports. * Prepare, copy, and distribute reports as required. * Handle special guest requests. * Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. Qualifications * At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field. * Previous supervisory responsibilities * Must be proficient in Windows, Company approved spreadsheets and word processing. * Long hours sometimes required. * Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by manager Read Less

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• H

  Project Manager  

  Highgate Hotels

  - Las Vegas

  Posted: 28/05/2026

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  Compensation Type Yearly Highgate Hotels Highgate is a leading real... Read More

  Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location As the largest smoke-free, non-gaming hotel in Las Vegas, the 548-room Renaissance is a fresh, welcoming alternative for business and leisure travelers. Sleek and stylish, the hotel delivers modern design and sophisticated details throughout their guest rooms, social venues and the signature restaurant, ENVY Steakhouse. The hotel offers exciting programming including 50-minute fitness classes, Kona Craft Beer, and an in-room amenity upon arrival, all complimentary to the guest. Overview The Area Engineering Project Manager is responsible for the successful planning, execution, monitoring, and timely completion of all assigned Capital Improvement projects within the specified schedules and budgets. This role involves partnering with cross-functional teams, managing resources, and ensuring projects are delivered on time, within scope, and within budget. The Engineering Project Manager will also be responsible for communicating project progress to stakeholders and leadership. Responsibilities * Develop detailed project plans, schedules, and budgets. * Define project scope, goals, and deliverables in collaboration with senior management and stakeholders. * Identify resources needed and assign individual responsibilities. * Manage project development from beginning to end. * Partner and lead cross-functional project teams to ensure timely delivery of project milestones. * Monitor project progress and adjust as necessary to ensure successful completion. * Regularly communicate project status to stakeholders, including progress, risks, and issues. * Prepare and present project reports, proposals, and documentation. * Identify potential project risks and develop mitigation strategies. * Resolve any issues or conflicts that arise during the project lifecycle. * Ensure all projects adhere to company quality standards and regulatory requirements. * Conduct post-project evaluations to identify successful and unsuccessful project elements. * Implement best practices and continuous improvement initiatives in project management processes. * Evaluate and recommend strategies to enhance project management efficiency. * Draft Purchase Orders and approve for pay out. * Maintain comprehensive project files. * Maintain daily logs of work performed. * Oversees shipping and receiving of goods to and from Capital Improvements Warehouse and job site. * Maintain inventory logs of Capital Improvements Warehouse. * Manages all Receiving and Damage Reports with purchasing agent. * Coordinate all Receiving and Damage Reports with purchasing agent. * Price and order tools and materials for Capital Improvement Department. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as assigned. Physical Requirements: * Long hours sometimes required. * Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Qualifications * At least 1 year of progressive experience in a supervisory/management position or project management in a hospitality setting or equivalent education/working experience. * Must be able to read and comprehend project specifications, consultant reports from the various disciplines related to engineering. Read Less

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• H

  Room Attendant  

  Highgate Hotels

  - Fort Wayne

  Posted: 28/05/2026

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  Compensation Type Hourly Highgate Hotels Highgate is a leading real... Read More

  Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Hampton Inn Fort Wayne 5702 Challenger ParkwayFort Wayne, IN 46818 Overview NEW HOURLY WAGE $15.25 SIGN ON BONUS AVAILABLE AFTER 90 DAYS. The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Responsibilities * Thoroughly clean guestrooms according to standards. * Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. * Remove all trash and dirty linen from guestrooms and hallways. * Keep all hallways, public areas and closets clean, neat and vacuumed * Restock housekeeping cleaning cart for next day's use. * Replenish chemical bottles. * Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager. * Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. * Handle items for "Lost and Found" according to the standards. * Ensure overall guest satisfaction. Qualifications * High School diploma or equivalent and/or experience in a hotel or a related field preferred. * Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Read Less

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• H

  Room Attendant  

  Highgate Hotels

  - San Francisco

  Posted: 28/05/2026

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  HourlyHighgate is a leading real estate investment and hospitality man... Read More

  Hourly
  

  Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

   

  With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

   

  With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. 

  
  

  Hotel Caza (formerly Holiday Inn Fisherman's Wharf) recently completed an expansive renovation – this family-friendly boutique-style hotel embodies the spirit of California and provides plenty of fun, warmth and authentic experiences. Centrally located in historic Fisherman’s Wharf, Hotel Caza is just steps away from the waterfront, Pier 39 and Lombard Street. The property provides easy access to Embarcadero and North Beach’s acclaimed dining and entertainment.

  
  

  The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

  
  Thoroughly clean guestrooms according to standards.Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.Remove all trash and dirty linen from guestrooms and hallways.Keep all hallways, public areas and closets clean, neat and vacuumedRestock housekeeping cleaning cart for next day's use.Replenish chemical bottles.Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.Handle items for “Lost and Found” according to the standards.Ensure overall guest satisfaction.
  High School diploma or equivalent and/or experience in a hotel or a related field preferred.Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

   

   

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• H

  Operations Manager  

  Highgate Hotels

  - New York City

  Posted: 28/05/2026

  Apply Now

  Compensation Type Yearly Highgate Hotels Highgate is a leading real... Read More

  Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location The word is out. Arthouse Hotel New York City now features newly renovated guest rooms and suites, bringing hip, vintage charm and boutique style to Manhattan's Upper West Side. Setting a new standard for NYC hotels, our century-old building retains many of its historic accents, offering a warm sense of space you won't find anywhere else in the neighborhood. Stepping into our timeless yet cozy lobby, you are greeted by custom artwork, the original antique fireplace and a 1920s French elevator system. Marrying comfort with cutting-edge design, sophisticated style and whimsical fun, Arthouse Hotel New York City is your perfect pied-a-terre in Manhattan whether work or play brings you to town.Walking distance from NYC icons like Central Park, Lincoln Center, the Museum of Natural History, and numerous city subways, our hotel offers a quiet escape from Manhattan's hustle and bustle. Arthouse Hotel welcomes guests of all abilities to the Upper West Side. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs. For more information, please see our Accessibility Statement. Overview The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. Responsibilities * Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering) * Provide strong lobby presence to assist front desk agents and guest * Provide all aspects of shift coverage in F&B operations as needed * Balance the hotel room type inventory * Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards) * Monitor and action Nor 1 upsell program * Handle guest's special requests and customer complaints during shift. * Perform all other front desk duties and responsibilities. * Investigate and handle complaints, disturbances, emergencies, etc. during shift * Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed * Coach, train, counsel hourly associates and administer discipline as needed * Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports. * Prepare, copy, and distribute reports as required. * Handle special guest requests. * Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. Qualifications * At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field. * Previous supervisory responsibilities * Must be proficient in Windows, Company approved spreadsheets and word processing. * Long hours sometimes required. * Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by manager Read Less

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• H

  Room Attendant  

  Highgate Hotels

  - Fort Wayne

  Posted: 28/05/2026

  Apply Now

  HourlyHighgate is a leading real estate investment and hospitality man... Read More

  Hourly
  

  Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

   

  With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

   

  With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. 

  
  

   

  Hampton Inn Fort Wayne

  5702 Challenger ParkwayFort Wayne, IN 46818
  

  NEW HOURLY WAGE $15.25 SIGN ON BONUS AVAILABLE AFTER 90 DAYS. The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

  
  Thoroughly clean guestrooms according to standards.Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.Remove all trash and dirty linen from guestrooms and hallways.Keep all hallways, public areas and closets clean, neat and vacuumedRestock housekeeping cleaning cart for next day's use.Replenish chemical bottles.Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.Handle items for “Lost and Found” according to the standards.Ensure overall guest satisfaction.
  High School diploma or equivalent and/or experience in a hotel or a related field preferred.Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

   

   

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• H

  Kitchen Manager  

  Highgate Hotels

  - New York City

  Posted: 28/05/2026

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  Compensation Type Yearly Highgate Hotels Highgate is a leading real... Read More

  Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Located in the heart of Manhattan's Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy's, Rockefeller Center, the Empire State Building and many of NYC's top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin. Overview The Kitchen Manager is responsible for coordinating, supervising, and directing all aspects of kitchen operations while maintaining high standards of food quality, consistency, safety, and efficiency. This role supports a productive and organized back-of-house operation, ensures compliance with union guidelines, health and sanitation standards, and company SOPs, and works closely with culinary and food & beverage leadership to deliver a strong guest experience. The Kitchen Manager is expected to lead the kitchen team effectively, maintain labor and productivity standards, support training and development, and ensure all food is executed to standard across all departments. Responsibilities * Oversees all aspects of daily kitchen operations, ensuring efficiency, organization and consistency. * Supervises kitchen personnel and support staff within classification, providing clear direction and support. * Ensures all food is prepared, plated, and executed in accordance with established recipes, quality standards, and presentation guidelines. * Manages prep production, station readiness, and service flow to maintain a smooth and efficient kitchen operation. * Monitors ticket times, food quality, and team communication during service to ensure consistency and performance. * Maintains a clean, safe, and well-organized kitchen environment at all times. * Ensures full compliance with health, sanitation, food safety, and HACCP standards. * Adheres to all company SOPs, kitchen procedures, and requisition processes. * Monitors inventory levels, product usage, and waste, and communicates ordering needs in a timely manner. * Collaborates closely with culinary leadership and other managers to address and resolve operational issues. * Keeps immediate supervisor informed of any challenges or matters requiring attention. * Supports and monitors loss prevention practices within the kitchen. * Prepares and submits required reports in a timely manner, including labor, productivity, scheduling, prep, and operational follow-up. * Supports staffing and scheduling needs in alignment with union guidelines, business demands, and productivity goals. * Ensures team members are properly trained on SOPs, technical skills, food safety, and operational standards. * Participates in and leads departmental and property training as needed. * Assists in performance management, coaching, and development in accordance with company standards and the collective bargaining agreement. * Supports menu rollouts, ensuring recipe adherence and proper execution of all new and existing items. * Maintains a visible presence in the kitchen during prep and service, actively supporting the team as needed. * Responds promptly and professionally to food quality concerns and operational challenges. * Ensures overall back-of-house readiness to support a high-quality guest experience. * Performs additional duties as assigned by management. Qualifications * Food Handler Certification required, in accordance with local health regulations. * Demonstrates the ability to communicate effectively, both verbally and in writing, with all levels of employees and management in a professional and respectful manner. * Effectively listens to, understands, and clarifies concerns raised by employees and leadership. * Ability to multitask and prioritize kitchen functions to meet deadlines and service demands. * Proven ability to lead in a fast-paced environment while maintaining composure and strong attention to detail. * Skilled in handling operational challenges, including anticipating, preventing, identifying, and resolving issues as needed. * Ability to analyze and evaluate labor, productivity, inventory, and operational data to meet departmental objectives. * Maintains strict confidentiality of sensitive information. * Maintains regular attendance in alignment with company standards and operational needs. * Upholds high standards of personal appearance, cleanliness, and professionalism. * Adheres to company standards and regulations to support safe and efficient operations. * Drives productivity by identifying problem areas and supporting the implementation of solutions. * Strong knowledge of food safety, sanitation, kitchen organization, and service execution standards. * Supports staffing and leadership practices in alignment with union guidelines and the collective bargaining agreement. * Maintains a professional, supportive, and team-oriented demeanor at all times Read Less

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• H

  Asst. Front Office Manager  

  Highgate Hotels

  - Boston

  Posted: 28/05/2026

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  Compensation Type Yearly Highgate Hotels Highgate is a leading real... Read More

  Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Studio Allston is situated in, you guessed it, Allston, a unique neighborhood of Boston, MA.Home to elite universities, nationally recognized music venues, and amazing restaurants and bars, Allston is a hub for the inventive spirit and energy that has made Boston an international destination. Overview The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities * Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP's, etc. * Assist daily in the guest reception. * Responds daily all social media feedback, follow up with guest as well as internally. * Communicates effectively and genuinely with guests, team members and other departments. * Assists and often leads guest service training initiatives within the front office department * Maintains a friendly and caring demeanor at all times in a fast paced environment. * Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress. * Demonstrates team work by co-operating and assisting colleagues as needed. * Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals * Maintains and updates all guest profiles * Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests * Works with all new hires for FD training. * Interviews, hire and train guest services agents * Becomes informed of events/functions in the hotel during shifts. * Maintains a house bank and keeps an accurate report of daily receipts and deposits. * Is able to work with and understand basic financial data and information. * Is able to find guest centric solutions * Promotes hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction. * Is able to take or assist with reservations. * Is able to assist at PBX. * Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests. * Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive. * Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards. * Maintains a good relationship with repeat guests and their special requests. * Is able to supervise a shift when needed. * Works closely with Sales and their VIP Clients. * Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel. * Has knowledge of and assists in all emergency procedures as required. * Attends all mandatory meetings and training classes. * Has knowledge of the names, titles and positions of key people within the hotel. * Has knowledge of the hotel's surrounding area, such as pharmacies, theaters, Public Transportation, Retail, and Restaurants etc. * Completes all checklists as assigned. Qualifications * A 4-year college degree and at least 1 year of related experience required. * Supervisory experience required. Labor experience and OPERA experiences preferred. * Must be proficient in Windows, Company approved spreadsheets and word processing. * Long hours sometimes required. Two overnight shifts with this position. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. 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• H

  Room Attendant  

  Highgate Hotels

  - Denver

  Posted: 28/05/2026

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  HourlyHighgate is a leading real estate investment and hospitality man... Read More

  Hourly
  

  Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

   

  With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

   

  With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. 

  
  

   

  La Quinta Denver - Airport / DIA

  6801 Tower RoadDenver, CO 80249
  

  The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

  
  Thoroughly clean guestrooms according to standards.Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.Remove all trash and dirty linen from guestrooms and hallways.Keep all hallways, public areas and closets clean, neat and vacuumedRestock housekeeping cleaning cart for next day's use.Replenish chemical bottles.Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.Handle items for “Lost and Found” according to the standards.Ensure overall guest satisfaction.
  High School diploma or equivalent and/or experience in a hotel or a related field preferred.Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

   

  Salary Range ($19.26 to $21.00 per hour)

   

  In addition to travel discounts at all our hotels, Highgate offers competitive benefits,
  including three pricing tiers of medical coverage as well as dental, vision &
  supplemental benefits to full-time associates. Retirement 401k program is open to
  both full-time & part-time staff who qualify.

   

   

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