Job DescriptionJob DescriptionHi! Tech is looking for a personable, sharp, energetic, creative, highly motivated, and results-oriented network engineer to join our team.Key Responsibilities:Contributing to network support at our clients (successful tech-forward, global organizations) as a part of an established network engineering teamBuilding, implementing, troubleshooting, optimizing, and maintaining clients' wireless infrastructure (WiFi) in multistory buildingCreating and maintaining documentation on networks, processes, procedures, knowledgebase articles, troubleshooting guides, and change logsDesigning low voltage plans, including a detailed spreadsheet listing each drop and its key attributes, and overhead drawings of the most appropriate cable support system, and the pathway for each run using AutoCadDeveloping, implementing, validating, and troubleshooting routing tables and firewall and network security policiesProactively maintaining client's network stacks; Meraki, Ubiquiti, Cisco, Netgear, and Cisco small business switchesFamiliarity with WatchGuard, Sonicwall, Fortigate, and other vendor interfaces. Comfort with learning how to navigate them as neededReviewing upcoming release notes for applicable network hardware and software, and disseminating relevant details to clients and teammatesCreating technical topology drawings and rack plans for new and updated deploymentsRacking and patching in hardware in a clean, organized manner, labeling cables for later identification; Liaising and monitoring third-party specialist vendors (such as low voltage companies) during network installationsCreating detailed estimates for projects, managing the execution of the work, and proactively communicating and maintaining accountability for bothCreating detailed quotes for network hardware and submitting quote requests in applicable vendor systems like Cisco Commerce (CCW)Selecting the most recommended, compatible (in terms of similar specs, throughput to avoid bottlenecks or unusable capacity) networking hardware and peripherals for each scenario's needsWorking closely with Hi! Tech IT support specialists to ensure successful resolution and reporting of networking tickets in a timely and customer-focused mannerProviding training and guidance to others on the IT team on network analysis, troubleshooting techniques, and best practicesCompleting detailed, accurate, and timely reporting of work completed for client deliverablesResponsibility extends to all offices of the company and will require daily travel to our clients' sites in New York City, with potential for travel to Detroit, Pittsburgh, and San DiegoThis role requires some on-site support outside of regular business hours to avoid the risk of impacting client's networks during the workdayWhat We Offer:Competitive payGenerous paid time offFull benefits packages (medical, dental, vision, 401K, and life insurance)Opportunities for growthGreat company cultureA Successful Candidate:Believes in consistent professional development and growth, and is well-versed in all things networking and IT-related, with a wide breadth of knowledge across software, hardware, networking, and security disciplinesHas an outstanding work ethic with a passion for helping others and creating an outstanding end-user experience; committed to putting in the extra effort and time required to achieve critical deadlinesCan adjust and thrive equally in both on-site quick-moving production-like environments, and administrative and documentation rolesExcellent problem solver who proactively identifies opportunities for improvement and develops innovative solutionsProven track record of successfully managing multiple complex, competing tasksWill deep-dive into research and find fixes when faced with unfamiliar technical hurdles or blockersEnjoys a non-traditional office setting, acting as a consultant supporting end-users in multiple office locationsDemonstrates excellent time management skills, and the ability to multi-task and prioritize requests for support with project deliverablesHas strong oral and written communication skills; actively listens and effectively articulates complex ideas with customers, vendors, and team members both on-site and remotelyOperates with a team-oriented mindset and egoless approach to supportAligns with our organization’s core values: Helpful, Intuitive, Friendly, Thorough, Efficient, Curious, and HumbleExperience & Qualifications:5+ years of experience in general network management, firewalls, deployment, and support in multi-site enterprise environments utilizing some or all of the following software & hardware platforms:Cisco Meraki, Cisco iOS, Ubiquiti Unifi, Aruba Central, and Aruba network hardware, including WAPsFamiliar with networking concepts and protocols, including IP, DHCP, DNS, TCP/UDP, and VLANsKnowledge and implementation experience in network troubleshooting and monitoring toolsPreferred certifications include:CCNA, Cisco Meraki Solutions Specialist, Security+, Network+Security or Fire Alarm Installer License for New York State, a plusFamiliarity with business continuity and disaster recoveryTrustworthy and able to maintain the confidentiality of all sensitive client data (able to sign NDAs as required)Deep background in supporting Apple products and iOSMeaningful experience with an Ekahau Sidekick hardware and software (or similar WiFi Heatmap and Site Survey software, such as NetAlly AirMagnet, or NetSpot)Extensive knowledge of fiber optic cabling, with the ability to select the most appropriate type of fiber cable for each scenario and run pre-terminated cables. Ability to terminate and test bulk fiber cable.Ability to effectively and accurately use a tape measure, hand tools, and a power drill, and be comfortable on a ladder, under desks, or in other tight spacesFamiliarity with ITIL concepts and their application in network engineering within an enterprise environment is a plusMust be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the futureCompany DescriptionFriendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success.
We pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day.
So who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business!
Ways of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them.
We believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 5%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company.
At Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us at people-ops@hitech.is. We are excited to work with you to ensure a positive and equitable experience.Company DescriptionFriendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success.\r\n\r\nWe pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day.\r\n\r\nSo who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business!\r\n\r\nWays of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them.\r\n\r\nWe believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 5%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company.\r\n\r\nAt Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us at people-ops@hitech.is. We are excited to work with you to ensure a positive and equitable experience.
