Act as the principal liaison between HHS customers and the company. Prepare and maintain all accounts receivable reports and provide customer service to both internal and external customers.
Responsibilities
Communicate with customers and HHS leaders regarding collections and alert billing manager of any collection issues
Maintain databases of HHS customer information and ensure all payments are posted and applied properly
Assist in various audits with third party vendor including financial statement audits, state sales tax audits, and more
Participate in the month-end close process
Develop, implement, monitor, and report department performance improvement indicators as needed
Assist with special projects as assigned
Skills
Interpersonal Skills: Ability to interact with individuals at all levels of the organization
Communication: Effective written, spoken, presentation, and non-verbal communication
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Professionalism: Maintain a positive and professional demeanor
Decision Making: Ability to quickly make sound decisions and judgments
Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
Team Player: Willingness to provide support where needed to achieve outcomes
Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment
Requirements
1-3 years of collections experience required
Customer service experience
Experience using Microsoft Office software
Workday experience a plus
What We Offer
Paid time off (vacation and sick)
Medical, dental, and vision insurance
401(k) with employer match
Employee assistance program (EAP)
Employee resource groups (ERGs)
Career development and ongoing training
Important to Know
Veterans and candidates with military experience are encouraged to apply.
HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
Who is HHS
HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.
We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.
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