Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
Your Background and Skill
High School diploma or equivalent preferred.Previous customer service experience or equivalent training required.Knowledge of PMS systems preferred.HHM Hotels Benefits and Perks
Competitive wages for full time and part time opportunitiesMedical, Dental and Vision Health InsurancePaid Time Off401k Company MatchDaily PayFree Basic Life Insurance24/7 access to TELUS Health, a confidential work-life resource.Travel DiscountsCommuter Transit and Commuter Parking BenefitsEmployee Assistance and Wellness ProgramEducational/Professional DevelopmentReferral Bonus ProgramWork Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Read LessOverview
Opportunity: House Person
Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.
Your Growth Path
Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager
Your Focus
Your Background and Skill
High School diploma preferred.Previous housekeeping experience required or equivalent training preferred.Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.Usage of cleaning chemicals.What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Read LessOverview
Opportunity: Room Attendant
Clean and maintain guest rooms to ensure rooms meet established standards.
Your Growth Path
Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper
Your Focus
Greet guests upon interaction with a warm and friendly greeting. Clean guest rooms according to standards within the allotted time frame by sweeping, mopping, scrubbing, or vacuuming.Change bed linens and replace towels and other amenities.Clean and polish furniture and fixtures; dust furniture, walls or equipment.Notify managers concerning the need for repairs in guest rooms.Process guest items left in rooms according to lost and found policy.Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Perform house person and lobby attendant duties when short staffed or during peak periods.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Ensure overall guest satisfaction.Perform other duties as requested by management.Your Background and Skills
High School diploma preferred.Previous housekeeping experience required or equivalent training.Understand and communicate in English.HHM Hotels Benefits and Perks
Competitive wages for full time and part time opportunitiesMedical, Dental and Vision Health InsurancePaid Time Off401k Company MatchDaily PayFree Basic Life InsuranceTravel DiscountsCommuter Transit and Commuter Parking BenefitsEmployee Assistance and Wellness ProgramEducational/Professional DevelopmentReferral Bonus ProgramWork Environment and Context
Work schedule varies and may include working on holidays, and weekends.Requires standing for extended periods, walking, pushing and pulling, reaching, bending, squatting, kneeling, lifting up to 20 pounds and use of cleaning chemicals.What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Responsibilities
Greet guests upon interaction with a warm and friendly greeting. Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.Change bed linens and replace towels and other amenities. Clean and polish furniture and fixtures; dust furniture, wallsor equipment.Notify managers concerning the need for repairs in guest rooms.Process guest items left in rooms according to lost and found policy. Follow sustainability guidelines and practices related to HHM’s EarthView program.Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform house person and lobby attendant dutieswhen short staffed or during peak periods. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Position Requirements
High School diploma preferred.Previous housekeeping experience required or equivalent training.Understand and communicate in English.Work Environment and Context
Work schedule varies and may include working on holidays, and weekends.Requires standing for extended periods, walking, pushing, reaching, lifting up to 25 pounds,Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
Your Background and Skill
High School diploma or equivalent preferred.Previous customer service experience or equivalent training required.Knowledge of PMS systems preferred.HHM Hotels Benefits and Perks
Competitive wages for full time and part time opportunitiesMedical, Dental and Vision Health InsurancePaid Time Off401k Company MatchDaily PayFree Basic Life Insurance24/7 access to TELUS Health, a confidential work-life resource.Travel DiscountsCommuter Transit and Commuter Parking BenefitsEmployee Assistance and Wellness ProgramEducational/Professional DevelopmentReferral Bonus ProgramWork Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Read LessOverview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
Your Background and Skill
High School diploma or equivalent preferred.Previous customer service experience or equivalent training required.Knowledge of PMS systems preferred.HHM Hotels Benefits and Perks
Competitive wages for full time and part time opportunitiesMedical, Dental and Vision Health InsurancePaid Time Off401k Company MatchDaily PayFree Basic Life Insurance24/7 access to TELUS Health, a confidential work-life resource.Travel DiscountsCommuter Transit and Commuter Parking BenefitsEmployee Assistance and Wellness ProgramEducational/Professional DevelopmentReferral Bonus ProgramWork Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Read LessOverview
Opportunity: Maintenance Technician
Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.
Your Growth Path
Engineer - Engineering Supervisor - Chief Engineer
Your Focus
Assist with preventative maintenance and complete work orders related to replacing and repairing ceiling tiles, sheet-rock and wallpaper. Install or repair sheetrock and other wall coverings.Paint designated areas and items.Replace basic electrical fixtures, light switches, receptacles, light bulbs and fixtures.Perform minor plumbing functions.Focus on guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow Service Recovery Guidelines.Maintain the curb appeal including but not limited to snow removal, lawn care, gardening and trash removal.Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits, wear protective safety equipment and comply with MSDS and OSHA standards.Perform other duties as requested by management.Your Background and Skills
High School diploma and Trade school course work in related field preferred.Previous maintenance experience or equivalent training required.HHM Hotels Benefits and Perks
Medical, Dental and Vision Health InsurancePaid Time Off401k Company MatchDaily PayFree Basic Life Insurance24/7 access to TELUS Health, a confidential work-life resource.Travel DiscountsEmployee Assistance and Wellness ProgramEducational/Professional DevelopmentReferral Bonus ProgramWork Context
Work schedule varies and may include working on holidays and weekends and alternate shifts.Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling and climbing.What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Overview
Opportunity: Food Runner
Serve and replenish food items offered at the restaurant. Maintain food service and cleanliness. Handle guest transactions and ensure smooth and efficient register operations.
Potential Career Path
Server - Bartender
Essential Job Functions
Reports to the Restaurant Manager for daily tasks.Must greet and acknowledge guest as soon as they enter the restaurant with a warm and welcome manner.Maintains sanitation and cleanliness.Assists in storing of all deliveries .Responsible for stocking all of the condiments, utensils in the beverage area.Filing of coffee and teapots.Knows front and back of house, storage area and ice room.Maintain appearance of patio furniture and the opening and closing of umbrellas.Responsible for pulling in signs and shutting down the Food Pavilion.Know menu pricing, location of items and specials.Know how each product is prepared along with its condiments.Know how to operate all line equipment.Maintains sanitation and cleanliness at all times.Exhibits a "can do" attitude and total cooperation.Reports safety issues and quality/spoilage issues.Position Requirements
Experience in a food service environment is strongly preferred.Strong interpersonal communication skills (written and verbal) required.Ability to work flexible schedules; including holidays, weekends, and evenings.Work Environment and Context
Requires standing and moving for extended periods.Frequent kneeling, pushing, pulling, and lifting up to 30 lbs.What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
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Opportunity: Restaurant Server
Serve food and beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.
Your Growth Path
Restaurant Supervisor/Banquet Server/Captain – Restaurant Manager – Banquet Manager
Your Focus
Your Background and Skills
High School diploma or equivalent preferred.Previous food and beverage experience required or equivalent training.Knowledge of POS systems.TIPS certification preferred.HHM Benefits and Perks
Competitive wages for full time and part time opportunitiesMedical, Dental and Vision Health InsurancePaid Time Off401k Company MatchFree Basic Life InsuranceTravel DiscountsCommuter Transit and Commuter Parking BenefitsEmployee Assistance and Wellness ProgramEducational/Professional DevelopmentReferral Bonus ProgramWork Environment and Context
Work schedule varies and may include working on holidays and weekends and alternate shifts.Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Read LessOverview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
Your Background and Skill
High School diploma or equivalent preferred.Previous customer service experience or equivalent training required.Knowledge of PMS systems preferred.HHM Hotels Benefits and Perks
Competitive wages for full time and part time opportunitiesMedical, Dental and Vision Health InsurancePaid Time Off401k Company MatchDaily PayFree Basic Life Insurance24/7 access to TELUS Health, a confidential work-life resource.Travel DiscountsCommuter Transit and Commuter Parking BenefitsEmployee Assistance and Wellness ProgramEducational/Professional DevelopmentReferral Bonus ProgramWork Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Read LessOverview
Opportunity: Recreation Supervisor
Engage and involve guests and owners in a variety of programs, along with coordinating and leading a comprehensive program of recreational activities.
Potential Career Path
Guest Services Coordinator – Guest Services Manager
Essential Job Functions
Lead planned activities. Must be able to create, plan, and facilitate social/sports activities effectively and professionally.Participate and entertain children of all ages with games, seasonal programs, or other approved activities, such as crafts, team building, and outdoor recreation.Maintain ongoing inventories of games, equipment, and supplies. Ensure paperwork is complete and turned in as necessary.Create attendant scheduling. Consult with the Manager regarding any safety concerns, problems or questions.Conduct periodic meetings with employees, weekly frequency is preferred.Consult with the Manager on daily operations. Request resources needed to maintain a safe and clean environment for guests and members.Repair or replace equipment, always maintaining good condition. Perform minor maintenance on facilities and structures.Complete incident reports as needed and hand them in immediately.Oversee correct computer work; time punches, schedules, and billingClean and organize bathrooms, office, and storage rooms.Pick up debris, rake sand, and organize lawn furniture to ensure a clean and safe environment.Take proactive approaches when dealing with guest concerns. Follow property-specific second effort and recovery plan. Always extend professionalism and courtesy to guests.Provide a high level of anticipatory service and interest in guestsFollow sustainability guidelines and practices related to HHM’s EarthView program.Practice safe work habits to ensure safety.Perform other duties as requested by management.Position Requirements
High School diploma required.Previous accounting experience or equivalent training required.Proficient in using Excel.Knowledge of PMS/accounting systems preferred.HHM Benefits and Perks
Competitive wages for full time and part time opportunitiesMedical, Dental and Vision Health InsurancePaid Time Off401k Company MatchFree Basic Life InsuranceTravel DiscountsCommuter Transit and Commuter Parking BenefitsEmployee Assistance and Wellness ProgramEducational/Professional DevelopmentReferral Bonus ProgramWork Environment and Context
Work schedule varies and may include occasionally working on holidays, weekends.Required to sit for extended periods, lift up to 50 pounds, bend, reach, use hands and fingers to operate keyboard.What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
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