Ministry: PADS
Reports to: PADS Shelter Director
FLSA Status: Non-exempt
Availability: Full-time
Shift: Third Shift (Overnight 11 pm - 7 am), Weekends Required
Pay: $17-$19
ORGANIZATIONAL BACKGROUND: At Hesed House, saving the world isn’t a flight of fancy – it drives us in every action we take. We truly believe we are going to end homelessness. For us, serving one’s neighbor – particularly poor, oppressed, marginalized, victimized, disinherited neighbors – is both a calling and an obligation that we tackle head on each and every day.
SUMMARY: Hesed House is a faith-based organization serving the homeless and vulnerable, and a national model for ending homelessness with our Comprehensive Resource Center, shelter programs, supportive housing, and more. Our programs serve an average of 1000+ individuals per year. We are open to serve 24 hours a day, 365 days a year. Our shelters offer meals, clothing, sleeping accommodations, showers and laundry facilities to people in need. In addition, through our case managers, guests have access to general counseling, substance abuse counseling, medical services, legal services, job coaching, rehousing services, and more. Our vision is to end homelessness – one person, one family at a time.
PRIMARY DUTIES AND RESPONSIBILITIES
The Guest Care and Shelter Support Staff works closely with the Shelter Director, Associate Directors, and Guest Care and Shelter Support Leads to oversee the daily operations of the Adult Shelters.
Serve guests with compassion and dignity. Demonstrate tact, diplomacy, and professional conduct, display a professional image, maintain confidentiality.Responsible for monitoring daily program functions and responding to needs including meal prep, laundry, maintaining the safety and security of guests, etc.Monitor guests’ activities while providing support and encouragement.Ensure cleanliness of all program areas.Model and teach life skills essential to guests’ well-being.Assists in assigned work responsibilities and other duties fundamental to the upkeep, maintenance, and well-being of the organization.Responsible for making sound decisions and intervening appropriately in stressful situations with minimal supervision.Provide assistance to other Hesed programs and ministries as needed/requested.QUALIFICATIONS, EDUCATION, AND/OR EXPERIENCE
Must ascribe to the Hesed mission: "To feed the hungry, clothe the naked, shelter the homeless and give people the chance to hope again.”Must be able to meet guests “where they are at”. Must be willing to work under Harm Reduction and Housing First principles. Must have good verbal and written communication skills. Must possess developed computer skills. Prior experience working with the homeless or vulnerable populations preferred. An understanding of poverty and street smarts preferred. Bilingual Spanish/English is preferred.Basic first aid training is preferred.Must pass DCFS and criminal background checks.PHYSICAL REQUIREMENTS
Must be able to walk up and down stairs continuously.Must be able move light furniture weighing up to 50lbs regularly.BENEFITS
Retirement plan with organizational match to help you plan for the future.Generous paid time off (PTO), including vacation, personal time, and holidays.Health, dental, and vision insurance, effective the first full month of employment.Flexible Spending Accounts (FSA) for health care and dependent care.Life insurance coverage at no cost to employees.Access to counseling and therapy services.Health and wellness reimbursement program to support your personal well-being.Cell phone reimbursement.Title: Event and Stewardship Manager
Ministry: Development
Reports to: Division Director of Development
FLSA Status: Exempt
Pay: $63,000 - $78,000
Who We Are
At Hesed House, ending homelessness isn’t a distant aspiration — it is the mission that drives every action we take. We are the second-largest homeless shelter in Illinois and the largest outside the city of Chicago, and a nationally recognized model for comprehensive, compassionate care. Located in Aurora, IL, our campus serves more than 1,000 individuals and families each year, 24 hours a day, 365 days a year.
Our Comprehensive Resource Center brings together highly skilled professionals and community partners to provide shelter, meals, clothing, medical care, legal services, substance abuse counseling, employment coaching, housing assistance, and so much more. We believe every person deserves dignity and the chance to hope again — and we show up every day to make that real.
More than 7,500 volunteers from over 90 area churches, businesses, and organizations partner with us annually. Their generosity, alongside the financial support of our donors, makes our life-changing work possible.
The Opportunity
This is more than an events job. It is a chance to change lives by creating meaningful experiences that connect donors with the mission they love — and by ensuring every contributor feels genuinely seen, valued, and inspired to give again.
The Event & Stewardship Manager is a critical member of our Development Team, responsible for planning and executing a portfolio of mission-driven donor events while building the stewardship systems that turn one-time gifts into lasting partnerships. This dual-focused role demands both an eye for detail and a heart for people — someone who can manage a seamless gala and write a thank-you letter that genuinely moves a donor.
The ideal candidate is a skilled event professional and relationship-builder who is energized by the intersection of logistics and storytelling. You will be someone who takes pride in getting every detail right — and who understands that every detail exists in service of the people we serve.
What You Will Do
Plan and Execute Mission Driven Events
You will own Hesed House’s event portfolio, ensuring every gathering reflects our mission with excellence and warmth. This includes:
Working with the Division Director of Development to design and execute a calendar of donor events — including galas, donor gatherings in person and virtually — that engage, inspire, and deepen commitment to Hesed HouseManage all logistics end-to-end: budget oversight, venue sourcing, vendor negotiation, catering, audiovisuals, and run-of-show. Work with the Derby Committee and Director of Development to create and execute an annual gala, managing all logistics end-to-end, including budget oversight, venue sourcing, vendor negotiation, catering, av, and run-of show. Leverage committee for creation and cost-effective procurement of auction items / packaging, as well as sponsorship solicitation and tracking. Lead audience segmentation, invitation design, RSVP tracking, and seating arrangements to ensure every guest has a purposeful, personal experience Serve as the primary point of contact for event vendors and venue partners, negotiating contracts by working with vendors and Hesed House operational staff and maintaining relationships. Evaluate event outcomes and deliver post-event reports with data-driven recommendations for future programmingSteward Donors with Intention
Exceptional stewardship turns a gift into a relationship. You will build and manage the systems that ensure every donor — at every level — feels the full impact of their generosity:
Develop and distribute annual impact reports, financial updates, and personalized acknowledgment communications that illustrate how donor funds change lives Create and maintain donor recognition programs, giving societies, and named scholarship or endowment lifecycles • Execute cultivation strategies to upgrade donors, renew lapsed gifts, and foster long-term loyalty Maintain accurate, timely stewardship records in Raiser’s Edge NXT Partner with the Division Director of Development to identify and prioritize key donor segments for targeted outreachCollaborate Across the Development Team
Hesed House's fundraising success is a team effort. You will:
Play an active supporting role in major fundraising initiatives, including our signature Derby event Collaborate with Marketing and Finance to align event and stewardship strategy with organizational priorities Surface powerful stories from program staff and translate them into compelling donor communications and event content Bring a collaborative, solutions-focused spirit to every project and every team interactionWhat We're Looking For
We are seeking a motivated, detail-oriented professional with a genuine heart for serving people and a proven ability to create exceptional experiences. The strongest candidates will bring:
Event & Stewardship Excellence (Required) • 1–3 years of experience in event planning, fundraising, donor relations, or nonprofit management — this experience is essential Demonstrated ability to manage events end-to-end: budgets, vendors, logistics, and guest experience Experience working with committees and volunteers for deep, effective relationships and results. Experience developing donor stewardship materials, recognition programs, or impact communications Experience working with donor CRM databases; Raiser’s Edge NXT experience strongly preferred.Communication Skills
Exceptional written communication skills — event copy, and impact reports with clarity and warmth. Strong verbal communication skills; you are confident and gracious representing Hesed House with donors and partners. Creative instincts for developing content and event experiences that resonate with a diverse donor community. Proficiency with Microsoft 365; familiarity with Canva or similar design tools a plus.People and Mission Orientation
A deep desire to serve — you are energized by connecting donors with a cause that truly changes lives Excellent interpersonal skills; you build trust naturally and enjoy engaging with diverse individuals and communities Comfort and enthusiasm working within a faith-based organization while engaging effectively with secular partners and donors A collaborative spirit combined with self-motivation and the ability to manage multiple priorities independentlyOrganizational Strength
Outstanding organizational skills with the ability to juggle multiple overlapping events and stewardship touchpoints without dropping a detail Thrives in a fast-paced environment; brings strong problem-solving instincts and a positive, can-do attitude Curiosity and a continuous improvement mindset — always asking how we can make the donor experience better and fundraising more effective.Work Environment
This role is based at our Aurora, IL campus. It requires a professional, business-casual appearance and a welcoming demeanor when representing Hesed House at events and donor meetings. Due to event schedules, some evenings and weekends are a regular part of the role.
Additional requirements:
Must pass DCFS and criminal background checks Must be able to comfortably and consistently navigate stairsMust be able to move event materials and supplies as neededWhy Hesed House?
When you join Hesed House, you join a community of people who believe that everyone deserves dignity and the chance to hope again. You will come to work every day knowing that the events you create and the relationships you steward directly feed the hungry, clothe the naked, shelter families, and help people rebuild their lives. This is a place where excellence is celebrated, creativity is welcomed, and your work truly matters.
Read LessTitle: Development Manager
Ministry: Development
Reports To: Division Director of Development
FLSA Status: Exempt
Pay: $79,000 to $87,000
Who We Are
At Hesed House, ending homelessness isn't a distant aspiration — it is the mission that drives every action we take. We are the second-largest homeless shelter in Illinois and the largest outside the city of Chicago, and a nationally recognized model for comprehensive, compassionate care. Located in Aurora, IL, our campus serves more than 1,000 individuals and families each year, 24 hours a day, 365 days a year.
Our Comprehensive Resource Center brings together highly skilled professionals and community partners to provide shelter, meals, clothing, medical care, legal services, substance abuse counseling, employment coaching, housing assistance, and so much more. We believe every person deserves dignity and the chance to hope again — and we show up every day to make that real.
More than 7,500 volunteers from over 90 area churches, businesses, and organizations partner with us annually. Their generosity, alongside the financial support of our donors, makes our life changing work possible.
The Opportunity
This is more than a fundraising job. It is a chance to change lives by connecting people who care with the mission they love. The Development Manager is a critical member of our Development Team, responsible for leading and growing Hesed House's annual fund — currently generating $1.5 million in revenue — through inspired donor relationships, creative fundraising programs, and compelling storytelling.
The ideal candidate brings proven fundraising instincts, a gift for building genuine relationships, and the creative energy to move donors from interest to deep, lasting engagement. You will be someone who wakes up eager to make a difference — both in the lives of donors who want to give well, and in the lives of our neighbors experiencing homelessness.
What You Will Do
Lead the Annual Fund
You will own and grow a $1.5M annual fund through a portfolio of programs including:
Direct Mail: Design and execute compelling multi-segment direct mail campaigns in partnership with external vendors, consistently maximizing return on investment. Monthly Giving Program: Cultivate and grow a loyal community of recurring donors who provide predictable, mission-sustaining revenue. Online and Tribute Giving: Optimize digital giving channels and manage tribute/memorial giving programs with creativity and care. Donor Cultivation and Stewardship: Proactively reach out to annual fund and mid-level donors to cultivate relationships, communicate impact, offer facility tours, and invite donors to deepen their partnership with Hesed House.Drive Donor Relationships
Exceptional fundraising is built on exceptional relationships. You will:
Personally connect with donors through calls, meetings, tours, and events — expressing genuine gratitude and sharing the transformative impact of their giving. Identify opportunities to move annual donors toward deeper engagement and increased support. Represent Hesed House with confidence and warmth at community and donor events, serving as an enthusiastic ambassador for our mission. Deliver compelling, story-driven presentations to individuals, groups, and community organizations on behalf of Hesed House.Create Inspiriting Marketing and Communications
You are a creative storyteller who knows how to move people to action. You will lead the production of Hesed House's external communications, including:
Hesed Highlights: Lead the creation and distribution of our quarterly print newsletter in print. Social Media: Manage our presence on LinkedIn, Facebook, and Instagram with fresh, engaging, mission-centered content. Email Communications: Produce e-news and targeted email campaigns that deepen donor connection. Collateral Materials: Develop compelling brochures, program-specific materials, event materials (including the Derby), and other print and digital assets. Website: Maintain and update hesedhouse.org with current, relevant content. Cross-functional Collaboration: Partner with program staff and leadership to surface powerful stories and translate them into donor communications.Support the Development Team
Hesed House's fundraising success is a team effort. You will:
Play an active role in major fundraising events including our signature Derby event. Manage and mentor Development interns and volunteers, specific to, channeling their energy toward meaningful work. Bring a collaborative, solutions-focused spirit to every project and every team interaction.What We're Looking For
We are seeking a high-performing fundraising professional with a genuine heart for serving people. The strongest candidates will bring:
Fundraising Excellence (Required)
Experience managing annual giving programs, direct mail campaigns, or similar fundraising portfolios — this experience is essential. Proven ability to build and steward meaningful donor relationships that result in increased giving and long-term loyalty. Strong analytical mindset to review program performance, identify trends, and adapt strategies accordingly. Experience working with donor CRM databases; Raiser's Edge experience strongly preferred.Creative and Communication Skills
Exceptional written communication skills — you write with clarity, warmth, and a compelling voice. Strong oral communication skills; you are a confident, engaging public speaker and storyteller. Creative instincts for developing content that resonates across print, digital, and social channels. Proficiency with design and communications tools including Canva, MS Office, and AI tools such as ChatGPT and Claude.People and Mission Orientation
A deep desire to serve — you are energized by connecting donors with a cause that truly changes lives. Excellent interpersonal skills; you build trust naturally and enjoy engaging with diverse individuals and communities. Comfort and enthusiasm working within a faith-based organization while engaging effectively with secular partners and donors. A collaborative spirit combined with self-motivation and the ability to work independently with excellence.Organizational Strength
Outstanding organizational skills with the ability to manage multiple overlapping projects without dropping a ball. Thrives in a fast-paced environment; brings strong problem-solving acumen and a positive, can-do attitude. Curiosity and a continuous improvement mindset — always asking how we can do this better.Work Environment
This role is based at our Aurora, IL campus. It requires a professional, business-casual appearance and a welcoming demeanor when representing Hesed House externally. Some evenings, weekends, and holidays are part of the role.
Additional requirements:
Must pass DCFS and criminal background checks Must be able to comfortably and consistently navigate stairs Must be able to move donations and materials as neededWhy Hesed House?
When you join Hesed House, you join a community of people who believe that everyone deserves dignity and the chance to hope again. You will come to work every day knowing that the relationships you build and the dollars you raise directly feed the hungry, clothe the naked, shelter families, and help people rebuild their lives. This is a place where excellence is celebrated, creativity is welcomed, and your work truly matters.
Job Title: LIGHT-House Case Manager
Ministry: LIGHT-House
Reports to: LIGHT-House Program Director
FLSA Status: Exempt
Pay: $44,000 - 48,000
ORGANIZATIONAL BACKGROUND
At Hesed House, saving the world isn’t a flight of fancy – it drives us in every action we take. We truly believe we are going to end homelessness. For us, serving one’s neighbor – particularly poor, oppressed, marginalized, victimized, disinherited neighbors – is both a calling and an obligation that we tackle head on each and every day.
SUMMARY
Hesed House is a faith-based organization serving the homeless and vulnerable, and a national model for ending homelessness with our Comprehensive Resource Center, shelter programs, supportive housing, and more. Our programs serve an average of 1000+ individuals per year. We are open to serve 24 hours a day, 365 days a year. Our shelters offer meals, clothing, sleeping accommodations, showers and laundry facilities to people in need. In addition, through our case managers, guests have access to general counseling, substance abuse counseling, medical services, legal services, job coaching, rehousing services, and more. Our vision is to end homelessness – one person, one family at a time.
PRIMARY DUTIES AND RESPONSIBLITIES
Responsible for maintaining the safety and security of the participants and the unit.Establishes goals with the program participants and potential participants, provides case management, counseling, records case notes, and effectively tracks progress using SP5.Provides tools and services necessary for the participants to achieve goals and advocates for the participant when needed.Actively engages participant in community activities and teaches participant life skills essential to their well-being.Responsible for connecting the participant to community resources and outside services.Carries out duties and responsibilities in a timely and indiscriminate manner.Responsible for making sound decisions in stressful situations with minimal supervision.Assists in assigned work responsibilities and other duties fundamental to the upkeep, maintenance, and well-being of both the CRC and the organization.Assists in the identification of chronically homeless individuals through both assessments and intakes, completed in the CRC, at PADS OES/AM, and/or in the field, which will most likely require some evening and weekend hours.Ensures that participants turn in all utility bills on time where applicable.Provides transportation for participants to and from important meetings.Must carry a walkie-talkie on person at all times during working hours to ensure effective communication across the organization.Must exhibit professional conduct within the work environment by demonstrating tact, diplomacy and a professional image, maintain confidentiality and not fraternize with residents and/or guestsResponsible for cleaning and preparing units for occupancy, including unit cleanouts, and assisting with team-based cleaning projects such as rest remediation, insect treatments, and bed bug cleanings.Responsible for moving, assembling, and setting up participants with furniture and furnishings in units as needed.QUALIFICATIONS, EDUCATION, AND/OR EXPERIENCE
Must ascribe to the Hesed mission: "To feed the hungry, clothe the naked, shelter the homeless and give people the chance to hope again.”Must be able to meet guests “where they are at”.Must be willing to work under Harm Reduction and Housing First principles.Must have good verbal and written communication skills.Must possess developed computer skills.Must be available to work weekends as needed. Prior experience working with the homeless or vulnerable populations preferred.An understanding of poverty and street smarts preferred.Bilingual Spanish/English is preferred.Basic first aid training is preferred.Must pass DCFS and criminal background checks.Bachelors Degree in Health Services or related field.BENEFITS
Retirement plan with organizational match to help you plan for the future. Generous paid time off (PTO), including vacation, personal time, and holidays.Health, dental, and vision insurance, effective the first full month of employment.Flexible Spending Accounts (FSA) for health care and dependent care. Life insurance coverage at no cost to employees. Access to counseling and therapy services. Health and wellness reimbursement program. Cell phone reimbursement.