Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.
Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Job Duties (Duties marked with an asterisk are essential functions of this job):
This position is responsible for setting up and taking down function rooms, including tables, chairs, meeting equipment, lectern, etc.*
Making room deliveries when required; vacuuming carpets and dusting chair rails in the function rooms; cleaning chandeliers in the Garden Terrace and Garden Terrace lounge*
Setting up outside functions, including tables and chairs for meals, platforms, public address systems, spot and floodlights, etc.; setting up exhibit tables and other equipment required by client's requests*
Maintaining neat and clean storerooms,; taking equipment to engineers for necessary repairs*
Reporting areas or items that need attention to engineering department; setting up audio-visual equipment when required*
Cleaning meeting rooms at noon or when the meeting breaks*
Picking up and returning equipment borrowed from other divisions or rented from outside companies*
Cleaning and vacuuming the arrangements office; and maintaining neat order *
Perform other duties as assigned
Qualifications:
Must be a minimum of 18 years of age.
Valid driver's license, a condition of continued employment
Knowledge, Skills, and Abilities:
Must have guest-oriented attitude, ability to work with others and well-groomed appearance.
Ability to read written instructions.
Experience with audio/visual equipment preferred.
Job Demands:
While performing the duties of this job, the employee is required to:
Constant (67% - 100% of time)
Carry (0-10 lbs), Walk, Balance, Feel,
Frequent ( 34% - 66% of time)
Lift (0-50 lbs), Carry (11-35 lbs), Reach Forward, Object Handling, Hand Grasp (Simple and Firm)
Occasional (1% - 33% of time)
Lift (51-75 lbs), Carry (36-50 lbs), Push (0-75 lbs), Pull (0-50 lbs), Stand, Climb Stairs, Reach Overhead, Stoop, Kneel, Crouch, Finger, Operating Controls
Proper footwear to be provided by employee.
This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet scheduled requirements, which will most likely require evening and weekend hours.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.
We are hiring Full-Time staff to join our call center team to assist guests with making and modifying reservations and providing information about our destination. Candidates should be guest-focused and sales-minded, as they are responsible for driving revenue for the Hershey destination. This position requires a high level of written and verbal communication skills and the ability to work in a fast-paced environment with rapidly changing information and tasks. The ideal candidate has the skills to provide exceptional service and the will to refine their skills through continued coaching. The work location may be a hybrid of in-office and at-home work.
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Assist guests as a member of the call center team by making and modifying reservations and providing information about our destination.
*This job is paid a base rate of 14.68/hour + incentive*
Job Duties (Duties marked with an asterisk are essential functions of this job):
Provide accurate information concerning the Hershey destination including rates, package plans, events, promotions, attractions, and availability.
Think analytically to seek alternatives and resolve guest opportunities.
Build rapport with clients and offer recommendations based on the guests’ needs in order to provide excellent guest service and to effectively close the sale for our resorts, spas, and destination activities.
Accurately detail guest reservations.
Perform other duties as assigned
Qualifications:
Must be 18 years of age or older
Must have high school diploma or equivalent
A minimum of 1 year of customer service, hospitality, or sales experience is preferred
Knowledge, Skills, and Abilities:
Must have clear communication skills, both written and verbal, in English
Candidates must satisfactorily complete a typing test with a result of at least 32 Words Per Minute during the interview process
Ability to identify client needs and concerns over the telephone and offer solutions
Excellent problem-solving and decision-making skills
Strong technical skills including keyboarding skills and PC experience
Professional image representative of company image
Detail-oriented
Ability to multi-task
Ability to work under pressure
Ability to adapt to changing circumstances, policies, and information
Job Demands:
While performing the duties of this job, the employee is required to:
Operational hours vary from 8 AM - 8:30 PM, seven days a week.
Must be available to work a minimum of 4 weekend days per month
Must be available to work at least one evening shift per week and some holidays.
Must be able to commit to a 35-hour per week training schedule for two weeks
The work location may be a hybrid of in-office and at-home work. When working from home, please note:
Work must be completed within the state of Pennsylvania
Employees must have a quiet place to conduct work, free from distractions and background noise
Hershey Entertainment & Resorts will provide the necessary computer, monitors, and equipment, however the agent is responsible for providing high speed/broadband internet
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.
Security Patrol is responsible for maintaining the safety and security of Hershey Entertainment & Resorts (HE&R), its properties, its assets, its guests, and team members across all of HE&R’s venues, both on and off the Hersheypark Entertainment Complex. Additionally, Security Patrol conducts regular patrols and safety checks of HE&R venues, as well as responds to alarms, emergency calls, or other calls for assistance.
As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!
Job Functions:
Provide a safe and friendly atmosphere to guests and team members
Establish and maintain a good working relationship with other departments and support teams
Provide security for transporting money and financial documents
Manage deployment of security personnel and equipment to provide effective and efficient operations during incidents
Assess, investigate, resolve, and contain situations while taking appropriate actions based on company policy and procedures, as well as training
Provide high-visibility patrols of buildings and grounds
Control vehicle/pedestrian traffic when necessary
Monitor guest behavior for compliance with event and venue policies
Monitor crowd behavior and movement and take proactive measures to mitigate risk
Communicate regularly with Security Management regarding training and operational issues including team member or guest concerns, losses, and unusual situations
Create timely, thorough, and accurate incident reports through the incident documentation process
Consistently practice safe work habits including, but not limited to, use of personal protective equipment, lifting, and reporting of unsafe situations
Basic Qualifications:
Must be at least 18 years of age on the date of applying
Must possess a valid driver's license
Minimum of at least three (3) years of experience working in the Safety & Security Department (professional experience may be considered in lieu of departmental experience)
Post-employment: Must obtain RAMP CertificationKnowledge, Skills, and Abilities:
Criminal justice/safety/security-related training and experience preferred
Must be friendly, upbeat, and work well with other team members and be able to interact with guests
Must be able to work independently and be self-motivated to perform all aspects of the job at all times
Must be detail-oriented and have clear verbal and written communication skills
Must have the ability to effectively communicate verbally, including delivering safety instructions/directions, verbal cues, and speaking clearly into microphones and radios
Must be able to successfully complete all legal, company, and department training requirements
Must have the ability to remain alert and vigilant at all times
Must have the ability to handle stressful working conditions, emergencies, and accept a high degree of accountability
Must be comfortable working in a fast-paced environment
Must have the ability to safeguard confidential information
Must be proficient in the use of Microsoft Office and Google Workspace applications, including Excel and Word
Must display a positive attitude, an eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
Job Demands:
Must be able to work a flexible schedule including weekends and holidays - Team members must work a minimum of eight (8) hours every two pay periods in order to stay an active employee
Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather.
Physical requirements would include ability to stand and walk unassisted (for up to eight hours at a time), bend at the waist and knees and have repeated manual dexterity, the ability to raise the leg 37 inches, the ability to push, pull, and reach above shoulder level, and lifting up to fifty (50) pounds without assistance
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.
This position is responsible for maintaining the safety and security of all guests, employees, and physical assets of the Hershey Lodge & Convention Center.
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Job Duties (Duties marked with an asterisk are essential functions of this job):
Patrolling the entire property and documenting rounds; investigating accidents/incidents occurring on the Hershey Lodge and HCAR Cocoa Beanery property and submitting detailed reports
Responding to and providing assistance in fire or other emergency situations
Investigating complaints and notifying law enforcement authorities as necessary
Administering first aid and CPR as needed
Administering and maintaining locking systems throughout the property
Initiating measures to improve or maintain safety and security standards
Performing other duties as assigned
Qualifications:
Must be 18 years of age or older
Must have a valid Driver's License
Must have High School Diploma or equivalent
Associate's or Bachelor's degree in criminal justice/safety/security-related field preferred
One year of security-related experience preferred
Ability to obtain First Aid/CPR and RAMP certifications; EMT certification helpful.
In accordance with Pennsylvania's Child Protective Services Law, candidates must be able to obtain and maintain a report of criminal history from the Pennsylvania State Police (PSP), Child Abuse History Clearance from the Department of Human Services (Child Abuse), and Fingerprint-based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI), as a condition of continued employment.
Knowledge, Skills, and Abilities:
Knowledge of criminal and federal law and fire and safety regulations pertaining to hotels.
Proven employee/guest relations, communications and problem-solving skills.
Keyboarding skills and PC familiarity.
Professional image representative of property image.
Job Demands:
Physical requirements include walking (up to 75% of the shift), hearing, bending, communicating verbally, stooping, lifting and finger dexterity.
Schedule rotates to include the following shifts: 8 AM to 4 PM, 4 PM to midnight, and occasional cross-shifts. Holidays and weekends required. Some overtime is necessary.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.
The lifeguard ensures the safety of patrons of an aquatic facility by preventing and responding to emergencies.
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Job Duties (Items marked with an asterisk are essential functions of this position):
Actively monitor pool activity to anticipate, recognize, and respond to aquatic emergencies and situations.*
Maintain cleanliness and safety of work areas and surrounding environment.
Oversee and enforce pool rules and safety regulations for Hotel guests.*
Monitor pool equipment and supplies for repair and ensure proper levels are maintained.
Maintain proper appearance, lifeguard, and first aid skills at a "Test Ready" level at all times.*
Participate and assist with lifeguard in-service training.
Perform other job-related duties as assigned.
Qualifications:
18 years of age or older.
Minimum of 1 years of related experience.
Post-Employment - Employee will be enrolled in Ellis Lifeguard class immediately upon hire. Must pass class in order to work.
Job Demands:
While performing the duties of this job, the employee is required to:
Climbing Ladders Occasional (<33%)
Reaching Forward Occasional (<33%)
Climbing Stairs Occasional (<33%) (5ft maximum height)
Lifting Occasional (<33%) (15lbs maximum weight)
Reaching Overhead Occasional (<33%)
Finger Dexterity Occasional (<33%)
Hand/Eye Coordination Frequent (34-66%)
Stooping Occasional (<33%)
Bending Occasional (<33%)
Sitting Frequent (34-66%)
Standing Frequent (34-66%)
Walking Frequent (34-66%)
This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).
This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
The position is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.
The position is subject to extreme heat. Temperatures above 100°ree; for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
The position is subject to both environmental conditions. Activities occur inside and outside.
Employee must complete the following in order to pass Ellis Lifeguard Exam: 50 Yard continuous swim Feet first surface dive (in at least 5 ft) and retrieval of a 10 pound brick 2 minute Treading water without using arms
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.
The lifeguard ensures the safety of patrons of an aquatic facility by preventing and responding to emergencies.
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Job Duties (Items marked with an asterisk are essential functions of this position):
Actively monitor pool activity to anticipate, recognize, and respond to aquatic emergencies and situations.*
Maintain cleanliness and safety of work areas and surrounding environment.
Oversee and enforce pool rules and safety regulations for Hotel guests.*
Monitor pool equipment and supplies for repair and ensure proper levels are maintained.
Maintain proper appearance, lifeguard, and first aid skills at a "Test Ready" level at all times.*
Participate and assist with lifeguard in-service training.
Perform other job-related duties as assigned.
Qualifications:
18 years of age or older.
Minimum of 1 years of related experience.
Post-Employment - Employee will be enrolled in Ellis Lifeguard class immediately upon hire. Must pass class in order to work.
Job Demands:
While performing the duties of this job, the employee is required to:
Climbing Ladders Occasional (<33%)
Reaching Forward Occasional (<33%)
Climbing Stairs Occasional (<33%) (5ft maximum height)
Lifting Occasional (<33%) (15lbs maximum weight)
Reaching Overhead Occasional (<33%)
Finger Dexterity Occasional (<33%)
Hand/Eye Coordination Frequent (34-66%)
Stooping Occasional (<33%)
Bending Occasional (<33%)
Sitting Frequent (34-66%)
Standing Frequent (34-66%)
Walking Frequent (34-66%)
This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).
This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
The position is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.
The position is subject to extreme heat. Temperatures above 100°ree; for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
The position is subject to both environmental conditions. Activities occur inside and outside.
Employee must complete the following in order to pass Ellis Lifeguard Exam: 50 Yard continuous swim Feet first surface dive (in at least 5 ft) and retrieval of a 10 pound brick 2 minute Treading water without using arms
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.
The lifeguard ensures the safety of patrons of an aquatic facility by preventing and responding to emergencies.
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Job Duties (Items marked with an asterisk are essential functions of this position):
Actively monitor pool activity to anticipate, recognize, and respond to aquatic emergencies and situations.*
Maintain cleanliness and safety of work areas and surrounding environment.
Oversee and enforce pool rules and safety regulations for Hotel guests.*
Monitor pool equipment and supplies for repair and ensure proper levels are maintained.
Maintain proper appearance, lifeguard, and first aid skills at a "Test Ready" level at all times.*
Participate and assist with lifeguard in-service training.
Perform other job-related duties as assigned.
Qualifications:
18 years of age or older.
Minimum of 1 years of related experience.
Post-Employment - Employee will be enrolled in Ellis Lifeguard class immediately upon hire. Must pass class in order to work.
Job Demands:
While performing the duties of this job, the employee is required to:
Climbing Ladders Occasional (<33%)
Reaching Forward Occasional (<33%)
Climbing Stairs Occasional (<33%) (5ft maximum height)
Lifting Occasional (<33%) (15lbs maximum weight)
Reaching Overhead Occasional (<33%)
Finger Dexterity Occasional (<33%)
Hand/Eye Coordination Frequent (34-66%)
Stooping Occasional (<33%)
Bending Occasional (<33%)
Sitting Frequent (34-66%)
Standing Frequent (34-66%)
Walking Frequent (34-66%)
This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).
This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
The position is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.
The position is subject to extreme heat. Temperatures above 100°ree; for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
The position is subject to both environmental conditions. Activities occur inside and outside.
Employee must complete the following in order to pass Ellis Lifeguard Exam: 50 Yard continuous swim Feet first surface dive (in at least 5 ft) and retrieval of a 10 pound brick 2 minute Treading water without using arms
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.
The lifeguard ensures the safety of patrons of an aquatic facility by preventing and responding to emergencies.
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Job Duties (Items marked with an asterisk are essential functions of this position):
Actively monitor pool activity to anticipate, recognize, and respond to aquatic emergencies and situations.*
Maintain cleanliness and safety of work areas and surrounding environment.
Oversee and enforce pool rules and safety regulations for Hotel guests.*
Monitor pool equipment and supplies for repair and ensure proper levels are maintained.
Maintain proper appearance, lifeguard, and first aid skills at a "Test Ready" level at all times.*
Participate and assist with lifeguard in-service training.
Perform other job-related duties as assigned.
Qualifications:
18 years of age or older.
Minimum of 1 years of related experience.
Post-Employment - Employee will be enrolled in Ellis Lifeguard class immediately upon hire. Must pass class in order to work.
Job Demands:
While performing the duties of this job, the employee is required to:
Climbing Ladders Occasional (<33%)
Reaching Forward Occasional (<33%)
Climbing Stairs Occasional (<33%) (5ft maximum height)
Lifting Occasional (<33%) (15lbs maximum weight)
Reaching Overhead Occasional (<33%)
Finger Dexterity Occasional (<33%)
Hand/Eye Coordination Frequent (34-66%)
Stooping Occasional (<33%)
Bending Occasional (<33%)
Sitting Frequent (34-66%)
Standing Frequent (34-66%)
Walking Frequent (34-66%)
This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.
This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).
This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
The position is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.
The position is subject to extreme heat. Temperatures above 100°ree; for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
The position is subject to both environmental conditions. Activities occur inside and outside.
Employee must complete the following in order to pass Ellis Lifeguard Exam: 50 Yard continuous swim Feet first surface dive (in at least 5 ft) and retrieval of a 10 pound brick 2 minute Treading water without using arms
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Be part of the opening team at Hershey Inn & Suites, the newest addition to The Official Resorts Of Hersheypark®, opening Spring 2026. Located just minutes from the Park, Hershey Inn & Suites features 130 rooms including 7 suites, complimentary continental breakfast, an indoor pool, arcade, and fitness center.
The Front Office Manager at Hershey Inn & Suites oversees all high guest contact operations to establish an environment of hospitality excellence. This hands-on leadership role is responsible for hiring, training, and developing a premier guest services team while strategically managing staffing levels to match occupancy demands.
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Job Duties (Duties marked with an asterisk are essential functions of this job):
Direct all front desk and guest service team members to ensure seamless check-in/check-out processes and a welcoming environment. *Set and enforce premium service standards, monitoring high-guest-contact areas to ensure all interactions align with property excellence goals. *Source, interview, and hire high-caliber hospitality staff who match the service-oriented culture of the property and embrace our four core values (Devoted to the Legacy, Selfless Spirit of Service, Team-Focused, and Respectful of Others). *Design and implement onboarding and continuous training programs focused on conflict resolution, guest relations, and brand standards. *Partner closely with Housekeeping and Maintenance teams to ensure room readiness, address guest requests, and maintain high property standards. *Actively step into operational roles, manage the front desk, and cover open shifts during peak periods, emergencies, or staff shortages. *Serve as the primary escalation point for complex guest complaints, resolving issues efficiently to turn negative experiences into positive outcomes. *Conduct regular performance reviews, provide constructive coaching, and establish clear accountability metrics for all FOH staff. *Ensure the front-of-house team is fully proficient in the Property Management System (PMS) and adheres to all financial and safety compliance protocols. *Conduct a daily overview of night audit paperwork, verifying room rates, balancing ledgers, and resolving discrepancies to ensure strict compliance with all financial standards. *Perform other duties as assignedQualifications:
Must be 18 years of age or older.Minimum of 3 year(s) of supervisory experience.Minimum of 4 years of experience in Hotel/Lodging/Front Office/Travel & Tourism, or a related industryAssociate's degree in Hospitality, Hotel Management, or related major, or a related field.Relevant work experience can be substituted for education - 2 years.Must complete Responsible Alcohol Management Program (RAMP) certification training.Knowledge, Skills, and Abilities:
Must possess strong interpersonal relationship skills, team-focused, and be able to work well with other employees and guests.Demonstrated ability to deliver guest recovery.Strong ability to lead, guide, and develop employees through sound leadership and management skills.Experience/Knowledge working with a hotel front office budget.Self-motivated, ability to work independently with minimal supervision.Strong organizational skills and ability to follow through on details and planning.Strong knowledge of computer software including Property Management Software, Microsoft Office applications, and experience using a payroll system.Embody Hershey Entertainment & Resorts company core values: Devoted to the Legacy, Selfless Spirit of Services, Team Focused, and Respectful of Others.Job Demands:
While performing the duties of this job, the employee is required to:Standing Frequent (34-66%)Walking Frequent (34-66%)Sitting Frequent (34-66%)Bending Frequent (34-66%)Stooping Frequent (34-66%)Finger Dexterity Frequent (34-66%)Reaching Overhead Frequent (34-66%)Reaching Forward Frequent (34-66%)Lifting Frequent (34-66%) (0-50lbs maximum weight)Climbing Stairs Frequent (34-66%) (25ft maximum height)Schedule will vary according to operating needs and will include days, evenings, weekends, and holidays.This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).This job regularly requires verbal communication of detailed information to others either by phone or in person.Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.
Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Job Duties (Duties marked with an asterisk are essential functions of this job):
Responsible for assisting guests with their luggage during check-in or check-out
Valet parking for outside guests at breakfast, lunch, dinner, or parties
Advising guests of various conditions of travel
Assisting guests with road maps and directions to various attractions in the Hershey area
Assisting with overnight guest valet parking and coordinating valet billing and inventory of cars
Receiving and delivering packages for various departments of the Lodge
Policing area around the main entrance of the Lodge
Greeting and directing guests near front drive
Maintaining cleanliness of main entrance and front drive; and reporting any maintenance or safety problems
Maintaining a neat and orderly appearance at all times; performing other duties as may be assigned by the Bell Captain or Guest Service Manager.
Qualifications:
Must be at least 18 years of age or older.
Must have a valid driver's license and verified good driving record.
Knowledge, Skills, and Abilities:
Previous work experience helpful.
Friendly, courteous, hospitable attitude toward guests required.
Job Demands:
Must be able to work varying shifts between 6:00 am and 12:00 pm based on operational needs, including weekends, weekdays and holidays.
Must be able to lift 35 pounds.
Ability to stand, walk, lift and bend for majority of shift.
Ability to work in varying temperatures.
This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet schedule requirements, which will most likely require evening and weekend hours.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
