The Omnichannel Customer Development & Client Relations Management (CDCRM) team is a newer, retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience. The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty. The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind experiences.
The Internship Program:
For more than 185 years, Herms has encouraged a culture of discovery for our clients and our people. We invite you to contribute to this legacy while exploring your own professional future. Discover new opportunities and expand your passions with the Herms US internship program, Generation H!
As part of Generation H, you will have the opportunity to join Herms and gain real-world, professional experience as a complement to your academic studies. In addition to the work you will provide within your specific team, you will also attend a learning-focused guest-speaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development; network with stakeholders; and collaborate on a capstone Generation H project.
The duration of the Generation H program is five months. Please note in order to qualify for the program, you must be able to work during this five month period. This internship is scheduled for July 13, 2026 December 18, 2026 and is full-time.
All internships are in-person (non-remote) and based in the Herms US corporate headquarters located in New York City. Interns are paid an hourly rate of US $20.00. A Full-Time Internship will be scheduled for 37.5 hours per week.
About the Role:
The After Sales and Client Development intern will support the Senior Manager of After Sales by providing administrative and analytical support on key global initiatives. Through this experience, the successful candidate will learn the intricacies of the business and provide a fresh perspective on how to streamline processes and create efficiencies related to uniform procurement, sharing and implementing After Sales strategies with stores and sourcing new repair vendors. The intern will also work closely with the Client Development team to better understand the special-order process and help in streamlining the process as well as well creating reporting.
This position is expected to assist with functions including but not limited to:
Working with the Senior Manager of After Sales on all aspects of the uniform dispatch process, from initial data gathering through uniform delivery, collaborating with partners in Paris as needed.Creating PowerPoint presentation decks for After Sales trainingsWorking with the Client Development team on understanding the special-order process and identify opportunities to streamline itRepair vendor validation scheduling visits to and reviewing vendor testsConducting competitive market research to identify new repair vendorsCompiling After Sales meeting recapsSpecial projects for After Sales and Client ServicesAbout You:
Enrolled in an Associates, Bachelor's, or Master's Degree programPrevious Internship Experience in Fashion or Luxury is a plusAbility to prioritize and multi-task in a highly complex work environmentAbility to take initiative and work independently at timesAbility to manage multiple projects and work assignmentsAbility to maintain confidentiality and to exercise discretion and professionalism with sensitive informationAbility to deliver information in a clear, concise mannerStrong Organization and follow-through skillsTime sensitive, accurate and highly dependableStrong Excel skills, including the ability to create pivot tables and complete v-lookupProficiency in PowerPoint and Microsoft Word requiredSince 1837, Herms has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetics of functionality define the singularity of Herms, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Herms is dedicated to keeping production in France through its 42 workshops, The Herms organization is also a truly global community with a network of 310 stores in 49 countries. Herms employs more than 15,000 people worldwide with over 6,000 of the workforce being Herms craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Herms, our actions for sustainable development and corporate social responsibility are founded in values ????passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herms' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herms wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of short films "Footsteps Across the World" available on our website.
Family is at the heart of Herms. At Herms of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values ????of diversity, inclusion and family both within our own walls and in the wider world. At Herms of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herms of Paris family. We support our individual team members' personal and professional success through a culture that values ????equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values ??????through the work that we do in partnership with our community and non-profit partners.
At Herms of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herms of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herms of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.
A creator, artisan and seller of high-quality objects since 1837, Herms is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herms cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal mtiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
Read LessThe Herms Boston boutique opened in 1988 and focuses on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.
Sales Objectives
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.Organize and prioritize the selling floor to support the sales effort and overall customer experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stored at all times. Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.Provides assistance as needed in inventory preparation.POS
Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.Maintain cleanliness and organization of workstation at all times.Asset Protection
Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follows all guidelines for key control and merchandise security. Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management).Customer Service
Consistently provide high levels of service to our clients within the Herms standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POSSupervisory Responsibility:
NOBudget Responsibility:
NODecision Making Responsibility:
NOAbout You:
2+ years of experience in sales, experience in a luxury environment preferredStrong relationship development and impeccable communication skillsEven-tempered with ability to continuously multi-taskSelf-starter and able to work independently while balancing collaboration with a teamStrong organizational skillsOpen availability to accommodate needs of the businessAbility to lift between 0-25 lbs. without assistanceThe range for this position is $23.00 - $25.00. Actual rates are determined based on the job, location, and individual experience. We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Read LessThe Herms Plaza Del Lago Boutique will open in August 2026 and will focus on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The primary responsibilities of a Selling Supervisor are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.
All other duties as assigned by the supervisor.
About the Role:
Sales Objectives Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.Organize and prioritize workstation and selling floor to support the sales effort; ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times, maintain selling floor merchandise standards, straightening, filling in, and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.Support all areas of merchandise flow, including replenishment, physical EAS tagging, ticketing, etc.Provides assistance as needed in inventory preparation.POS Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis), SKUs, monetary payment and client verification and the administrative support of after sales service when needed. Partners with management on POS decisions and preparation of opening and closing procedures.Responsible for the opening and closing of daily till and ensuring assets are properly monitored and reported.Approval of returns and exchanges. Secure Management approval for any exceptional requests.Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.Maintain cleanliness and organization of workstation at all times.Asset Protection Responsible for opening and closing procedures including store access, alarm protocols, till closing, employee sign in sheets and bag checks in conjunction with AP as applicable.Ensure key log controls are maintaining daily in partnership with AP.Practices appropriate AP techniques and follow all guidelines for key control and merchandise security. Properly prepares for physical inventory.Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application.Practice appropriate AP techniques and follows all guidelines for key control and merchandise security.Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns).Properly prepares for inventory and participates in monthly cycle counts (or as directed by management).Customer Service Consistently provide high levels of service to our clients within the Hermes standard of services: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.Supervisory Responsibility: NO
Budget Responsibility: NO
Decision Making Responsibility: NO
About You:
2+ years of experience in selling and/or supervisory capacityExperience in a luxury environment preferredStrong relationship development and impeccable communication skillsEven-tempered with ability to continuously multi-taskSelf-starter and able to work independently while balancing collaboration with a teamStrong organizational skillsOpen availability to accommodate needs of the businessAbility to lift between 0-25 lbs. without assistanceWe are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
The range for this role is $26 - $28 per hour. Actual rates are determined based on the job, location, and individual experience.
Company Overview
Since 1837, Herms has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herms, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Herms is dedicated to keeping production in France through its 42 workshops, The Herms organization is also a truly global community with a network of 310 stores in 49 countries. Herms employs more than 15,000 people worldwide with over 6,000 of the workforce being Herms craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Herms, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herms' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herms wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website.
Our Commitment
Family is at the heart of Herms. At Herms of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herms of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herms of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Herms of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herms of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herms of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.
Read LessThe Herms Dallas Boutique opened in 1985 and focuses on providing extraordinary service to clients as a part of the Central Region. This position will report to the Operations Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Herms boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after sales services when needed. Partners with management team on POS decisions. All other duties as assigned by the supervisor.
About the Role:
Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.Consistently provide high levels of service to our clients within the Herms standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.Organize and prioritize workstation and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Provides assistance as needed in physical inventory preparation.Support of After Sales area as needed: Logging in repairs, contacting clients, maintaining active records.Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.Answering phones in a timely manner and exhibiting friendly and appropriate customer service.Supervisory Responsibility: NO
Budget Responsibility: NO
Decision Making Responsibility: NO
About You:
1 year retail experience, in a luxury environment preferred.Strong communication skills.Experience with POS and/or cash handling strongly preferred.Customer service oriented.Ability to multi-task.Detail oriented.Strong organizational skills.Computer skills: Microsoft Office.Ability to handle difficult situations with grace, compassion and composure.Ability to lift between 0-25 lbs. without assistance.The hourly range for this position is $24.00 to $25.00. Actual rates are determined based on the job, location, and individual experience.
Herms is proud to offer a variety of benefits to support the needs of our employees and their families, including:
Commission and bonus incentives based on sales performanceMedical, Dental, VisionLife Insurance and DisabilityPaid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)Paid Parental leave and transition time401(k) and Roth Retirement plan with company matching and profit sharingVarious voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insuranceProduct discount and EAP resourcesAccess to Calm App, Health Advocate, Family Building Support and more!We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Read LessThe Herms San Diego Boutique opened in 2008 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The Opportunity: The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.
About the Role:
Sales Objectives Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.Provides assistance as need in inventory preparation.POS Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.Maintain cleanliness and organization of workstation at all times.Asset Protection Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follows all guidelines for key control and merchandise security. Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management).Customer Service Consistently provide high levels of service to our clients within the Herms standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.Supervisory Responsibility:
NOBudget Responsibility:
NODecision Making Responsibility:
NOAbout You:
2+ years of experience in sales, experience in a luxury environment preferredStrong relationship development and impeccable communication skillsEven-tempered with ability to continuously multi-taskSelf-starter and able to work independently while balancing collaboration with a teamStrong organizational skillsOpen availability to accommodate needs of the businessAbility to lift between 0-25 lbs. without assistanceThe hourly range for this position is $26.51 to $29.30 per hour. Actual rates are determined based on the job, location, and individual experience.
Herms is proud to offer a variety of benefits to support the needs of our employees and their families, including:
Commission and bonus incentives based on sales performanceMedical, Dental, VisionLife Insurance and DisabilityPaid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)Paid Parental Leave and Transition Time401(k) and Roth Retirement Plan with company matching and profit sharingVarious voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)Product discount and EAP resourcesAccess to Calm App, Health Advocate, Family Building Support, and more!We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Read LessThe Herms San Diego Boutique opened in 2008 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The Opportunity: The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.
About the Role:
Sales Objectives Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.Provides assistance as need in inventory preparation.POS Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.Maintain cleanliness and organization of workstation at all times.Asset Protection Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follows all guidelines for key control and merchandise security. Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management).Customer Service Consistently provide high levels of service to our clients within the Herms standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.Supervisory Responsibility:
NOBudget Responsibility:
NODecision Making Responsibility:
NOAbout You:
2+ years of experience in sales, experience in a luxury environment preferredStrong relationship development and impeccable communication skillsEven-tempered with ability to continuously multi-taskSelf-starter and able to work independently while balancing collaboration with a teamStrong organizational skillsOpen availability to accommodate needs of the businessAbility to lift between 0-25 lbs. without assistanceThe hourly range for this position is $26.51 to $29.30 per hour. Actual rates are determined based on the job, location, and individual experience.
Herms is proud to offer a variety of benefits to support the needs of our employees and their families, including:
Commission and bonus incentives based on sales performanceMedical, Dental, VisionLife Insurance and DisabilityPaid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)Paid Parental Leave and Transition Time401(k) and Roth Retirement Plan with company matching and profit sharingVarious voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)Product discount and EAP resourcesAccess to Calm App, Health Advocate, Family Building Support, and more!We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Read LessThe Herms South Coast Plaza Boutique opened in 1997 and focuses on providing extraordinary service to clients as part of the Pacific West Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The Floor Director supports the location with consistent team leadership, floor presence, and hands on Mtier management with balanced attention to all teams and floors. This position is responsible for achievement of Floor Group Mtier sales volume, and Selling Team total goaled volume. Responsible for preparation, participation and attendance at Podium buy bi-annually.
Floor Ambassador Day to day supervision, coaching, mentoring, and training of selling team, leading by example and ensuring excellent client service. Consistent floor presence and partner to other departments.
Manage Mtier merchandising for floor of responsibility. Identify and address daily stock needs by floor, communicating timely with Managing Director, Operations Management team and Merchant team about opportunities, needs, and issues. Fully responsible for bi-annual attendance and preparation for buy for corresponding areas of responsibility. Ensures visual standards are met.
Team motivator and strategist. Monthly identification of a key Mtier focus or a Standard of Service to focus on. Build contests, measurable selling campaigns or the like to bring about incremental improvement in business.
Consistent communication with Managing Director and store management team. Weekly reporting and presenting business updates at Leadership meeting including sales to plan by total group and floor responsibility, team highlights, issues, etc. Able to conduct full analysis of business issues and opportunities effecting decided strategies onto the floors and with the teams.
Coach staff for improved performance. Analyze productivity by Sales Associate and conduct Monthly Individual Productivity meetings coaching and setting goals for increased performance. Detailed client opportunities, selling by Mtier performance, standards of service and goals should all be addressed on a monthly basis. Writes and delivers annual performance appraisals. Addresses all performance issues in a timely manner.
Responsible for timely preparation of inventories and cycle counts, including partnering with Operations Director in the reconciliation of discrepancies.
Supervisory Responsibility: YES
Ability to represent Leadership of entire store in the absence of the Managing Director. Observant of support team, and Guard team productivity and adherence to policy. Ability to gain partnership on store needs, and lead these teams although not direct reports.
Budget Responsibility: YES
P&L responsibility and responsibility for meeting sales and budget plan and adhering to payroll budget. Also responsible for shrinkage and loss prevention company goals.
Decision Making Responsibility: YES
About You:
Minimum 3 years prior Store Management experience, or flagship Assistant Store Manager ExperiencePrevious buying experience relative to Floor responsibilityIndividual Management of multi person teamsPrior reporting functions to Executive management and Merchant levelsBachelor's Degree preferredManaging people and projects, a good team leader, and motivational mentorCreativity within effective business management and growthDetailed, diligent, thorough, reliable, effective time management skills are KEY to this positionEffective decision making skillsProficient at presentations, store meetings, Commercial Director and Executive visitsWorking knowledge of Excel, Lotus Notes, Microsoft Office, PowerPoint (preferred)Comfortable with calculations and formulasNeed to be a critical and creative thinkerEven tempered and ability to continuously multi-taskManaging stress and coaching through conflict when neededResolution on store issues by floor, and in total when manager on dutyExperience working with public and independently satisfy client requestsPrioritize tasks and communicate time sensitive information to appropriate partiesKeen eye to product and future trends needed for buying responsibilityMust be extremely professional and able to interact with all levels of management and the public.Knowledge of French language helpfulTravel required, 3-5 weeks annually to ParisClient Services, Policy interpretation, Recommendation for hiring and promotion, Buying decisions, Merchandising efforts, etc.The range for this role is $120,925 - $140,400 annually. Actual rates are determined based on job, location, and individual experience.
Herms is proud to offer a variety of benefits to support the needs of our employees and their families, including:
Commission and bonus incentives based on sales performanceMedical, Dental, VisionLife Insurance and DisabilityPaid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)Paid Parental Leave and Transition Time401(k) and Roth Retirement Plan with company matching and profit sharingVarious voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)Product discount and EAP resourcesAccess to Calm App, Health Advocate, Family Building Support, and more!We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Read LessThe Herms Beverly Hills Flagship Boutique opened in 1972 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Herms boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after sales services when needed. Partners with management team on POS decisions. All other duties as assigned by the supervisor.
Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
Consistently provide high levels of service to our clients within the Herms standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.
Organize and prioritize workstation and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.
Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Provides assistance as needed in physical inventory preparation.
Support of After Sales area as needed: Logging in repairs, contacting clients, maintaining active records.
Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
Answering phones in a timely manner and exhibiting friendly and appropriate customer service.
The hourly range for this position is $24.76 to $27.00. Actual rates are determined based on the job, location, and individual experience.
Herms is proud to offer a variety of benefits to support the needs of our employees and their families, including:
Commission and bonus incentives based on sales performanceMedical, Dental, VisionLife Insurance and DisabilityPaid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)Paid Parental Leave and Transition Time401(k) and Roth Retirement Plan with company matching and profit sharingVarious voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)Product discount and EAP resourcesAccess to Calm App, Health Advocate, Family Building Support, and more!We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Read LessThe Herms Nashville Boutique opened in 2025 and focuses on providing extraordinary service to clients as a part of the Southern Region. This position will report to the Assistant Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.
About the Role:
Sales Objectives Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.Provides assistance as need in inventory preparation.POS Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.Maintain cleanliness and organization of workstation at all times.Asset Protection Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follows all guidelines for key control and merchandise security. Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management).Customer Service Consistently provide high levels of service to our clients within the Herms standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.Supervisory Responsibility: NO
Budget Responsibility: NO
Decision Making Responsibility: NO
About You:
2+ years of experience in sales, experience in a luxury environment preferredStrong relationship development and impeccable communication skillsEven-tempered with ability to continuously multi-taskSelf-starter and able to work independently while balancing collaboration with a teamStrong organizational skillsOpen availability to accommodate needs of the businessAbility to lift between 0-25 lbs. without assistanceThe hourly range for this position is $23.72 to $26.22 per hour. Actual rates are determined based on the job, location, and individual experience.
Herms is proud to offer a variety of benefits to support the needs of our employees and their families, including:
Commission and bonus incentives based on sales performanceMedical, Dental, VisionLife Insurance and DisabilityPaid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)Paid Parental leave and transition time401(k) and Roth Retirement plan with company matching and profit sharingVarious voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insuranceProduct discount and EAP resourcesAccess to Calm App, Health Advocate, Family Building Support and more!We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Read LessThe Herms Boston Boutique opened in 1988 and focuses on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The primary responsibilities of a Selling Supervisor are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.
All other duties as assigned by the supervisor.
About the Role:
Sales Objectives Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.Organize and prioritize workstation and selling floor to support the sales effort; ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times, maintain selling floor merchandise standards, straightening, filling in, and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.Support all areas of merchandise flow, including replenishment, physical EAS tagging, ticketing, etc.Provides assistance as needed in inventory preparation.POS Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis), SKUs, monetary payment and client verification and the administrative support of after sales service when needed. Partners with management on POS decisions and preparation of opening and closing procedures.Responsible for the opening and closing of daily till and ensuring assets are properly monitored and reported.Approval of returns and exchanges. Secure Management approval for any exceptional requests.Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.Maintain cleanliness and organization of workstation at all times.Asset Protection Responsible for opening and closing procedures including store access, alarm protocols, till closing, employee sign in sheets and bag checks in conjunction with AP as applicable.Ensure key log controls are maintaining daily in partnership with AP.Practices appropriate AP techniques and follow all guidelines for key control and merchandise security. Properly prepares for physical inventory.Responsible for complying with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application.Practice appropriate AP techniques and follows all guidelines for key control and merchandise security.Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns).Properly prepares for inventory and participates in monthly cycle counts (or as directed by management).Customer Service Consistently provide high levels of service to our clients within the Hermes standard of services: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.Supervisory Responsibility: NO
Budget Responsibility: NO
Decision Making Responsibility: NO
About You:
2+ years of experience in selling and/or supervisory capacityExperience in a luxury environment preferredStrong relationship development and impeccable communication skillsEven-tempered with ability to continuously multi-taskSelf-starter and able to work independently while balancing collaboration with a teamStrong organizational skillsOpen availability to accommodate needs of the businessAbility to lift between 0-25 lbs. without assistanceThe hourly range for this position is $28.20 to $30.87 per hour. Actual rates are determined based on the job, location, and individual experience.
Herms is proud to offer a variety of benefits to support the needs of our employees and their families, including:
Commission and bonus incentives based on sales performanceMedical, Dental, VisionLife Insurance and DisabilityPaid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)Paid Parental leave and transition time401(k) and Roth Retirement plan with company matching and profit sharingVarious voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insuranceProduct discount and EAP resourcesAccess to Calm App, Health Advocate, Family Building Support and more!We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Since 1837, Herms has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herms, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Herms is dedicated to keeping production in France through its 42 workshops. The Herms organization is also a truly global community with a network of 310 stores in 49 countries. Herms employs more than 15,000 people worldwide with over 6,000 of the workforce being Herms craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Herms, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herms' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herms wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress.
Family is at the heart of Herms. At Herms of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herms of Paris, we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herms of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Herms of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herms of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herms of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to
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