The Lead Associate supports store leadership by guiding the sales floor, coaching Associates, and ensuring consistent, high-quality customer service. This role helps drive sales, uphold compliance, and maintain strong merchandising and inventory standards. Your pay will be $21.00 an hour.
Key ResponsibilitiesSales Leadership & Customer Experience
Lead by example on the sales floor, delivering friendly, professional, and compliant customer service.Coach Associates in real time on upselling, cross-selling, and effective product recommendations.Ensure promotions, specials, and featured products are clearly communicated and executed during each shift.Support achievement of store and individual performance goals, including AOV, UPT, and customer satisfaction metrics.Team Coaching & Support
Provide on-shift feedback to Associates to reinforce service standards and sales behaviors.Support onboarding and training of new Associates, including product knowledge, customer engagement, register operations, and compliance expectations.Serve as a point of support for questions or issues during shifts, escalating concerns to management when needed.Maintain professionalism and model company values at all times.Product Knowledge & Education
Maintain strong working knowledge of product offerings, effects, and promotions.Assist Associates with accurate product information to ensure customer confidence and compliance.Help reinforce ongoing product education and promotional focus across the sales floor.Merchandising & Store Presentation
Keep displays stocked, clean, organized, and visually appealing.Assist with floor resets, planograms, and accurate product placement.Ensure promotional items are clearly labeled, easy to locate, and aligned with current sales initiatives.Inventory Compliance & Processing
Assist with inventory counts, cycle counts, and spot checks as assigned.Support delivery intakes by verifying quantities, products, and required compliance documentation.Ensure all inventory-related forms, logs, and reports are completed accurately and on time.Follow all inventory handling, storage, and reporting procedures to maintain accuracy and regulatory compliance.Support leadership in identifying and addressing inventory discrepancies.Service Excellence & Safety
Promote a safe, respectful, and compliant environment for customers and team members.Build trust with customers through a positive, knowledgeable, and supportive approach.Reinforce adherence to state regulations and company policies throughout daily operations. Read LessAs an Associate, you are the face of the dispensary. Your job is to make every customer feel welcome, supported, and confident in their purchase while helping the store reach its sales goals and maintain strict compliance standards.
Key ResponsibilitiesCustomer Service & Compliance
Greet every customer with a friendly, professional attitude.Check and scan IDs accurately to ensure compliance with all state regulations and company policies.Provide safe, compliant, and professional service at all times.Product Knowledge
Assist customers in selecting products that best meet their needs and preferences.Maintain strong knowledge of strains, effects, product categories, and current promotions to provide accurate recommendations.Sales Goals
Upsell and suggest add-ons when appropriate to enhance the customer experience and increase each transaction.Enroll customers in loyalty and referral programs.Work toward individual performance goals, including Average Order Value (AOV), Units per Transaction (UPT), and positive customer reviews.Merchandising & Inventory
Keep sales floor shelves stocked, organized, and visually appealing.Ensure displays are clean, neat, and highlight featured and top-selling products.Support daily inventory accuracy by maintaining proper product placement and presentation.Inventory Compliance & Processing
Accurately count inventory during cycle counts and audits as assigned.Ensure all inventory-related forms, logs, and documentation are completed accurately and on time.Assist with delivery intakes, including verification of quantities, products, and compliance documentation.Follow all inventory handling and processing procedures to support accurate reporting and regulatory compliance.Service Excellence & Safety
Build trust with customers through a positive, knowledgeable, and supportive approach.Maintain a safe, respectful, and professional environment for customers and team members
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