Guest Services Manager
Phoenix, AZ Salary: $50,000–$60,000 depending on experience.
Homewood Suites Phoenix Airport South is seeking an experienced, service-driven Guest Services Manager to join our team. This leadership position is responsible for overseeing front desk operations, delivering exceptional guest experiences, developing team members, and supporting the day-to-day success of the property.
We are looking for a hands-on leader who thrives in a fast-paced hospitality environment, enjoys coaching and developing employees, and is passionate about creating memorable guest experiences.
What You'll Do:
Guest Experience & Front Desk Operations
Lead and oversee daily front desk operations.Ensure guests receive exceptional service throughout their stay.Resolve guest concerns and service recovery issues professionally and efficiently.Monitor guest feedback and online reviews, responding appropriately and implementingimprovements.Ensure compliance with company standards, policies, and procedures.Team Leadership & Development
Recruit, train, coach, and mentor front desk team members.Conduct ongoing training and performance evaluations.Foster a positive, accountable, and guest-focused work environment.Lead departmental meetings and communicate operational updates effectively.Scheduling, Payroll & Operations
Create and maintain employee schedules.Review timecards and assist with payroll administration.Monitor productivity, attendance, and labor costs.Provide operational coverage during staffing shortages and peak business periods.Financial & Administrative Responsibilities
Review cash handling procedures and investigate discrepancies.Assist with inventory management and supply ordering.Maintain accurate records and reporting.Prepare weekly operational reports and communicate key information to leadership.What We're Looking For
Previous hospitality leadership experience preferred.
Front desk, hotel operations, or guest services management experience strongly preferred.Strong communication, problem-solving, and organizational skills.Ability to lead by example and maintain professionalism in all situations.Experience with scheduling, payroll systems, and guest service platforms is a plus.Flexible schedule, including evenings, weekends, and holidays as business needs require.Why Join Henderson Hospitality Management?
Competitive salary based on experience.Opportunity for career growth and advancement.Supportive leadership team.Dynamic hospitality environment where your contributions make a direct impact on guestsatisfaction and team success.If you're passionate about hospitality, enjoy leading people, and take pride in delivering exceptional guest experiences, we'd love to hear from you.
Company DescriptionHenderson Hospitality loves their employees! We are a smaller company and love being a family. We enjoy coming to work every day and want the same from each person we bring in.Company DescriptionHenderson Hospitality loves their employees! We are a smaller company and love being a family. We enjoy coming to work every day and want the same from each person we bring in. Read LessThe Hilton Garden Inn is currently seeking experienced full time Housekeeping Room Attendants for our 90-room full service hotel.
Job duties include, but are not limited to:
**Provide excellent customer service with the property's service standards.
**Ensure all guest rooms are thoroughly and properly clean, attractive and welcoming to guests.
**Make beds, replenish linens, clean rooms and halls, vacuum.
**Responsible for all aspects of room assignments, keys, cleaning supplies, linens, etc.
**Work flexible hours.
**Must have a comprehensive understanding of the English language and the ability to communicate effectively with co-workers and managers.
Qualifications:
**Must have an excellent attitude, work well in a team work environment, be willing to work weekends and holidays, and be highly motivated.
**Must maintain a professional appearance and a cordial attitude towards all guests and staff.
Pre-employment drug screen, citizen, and background check required.
Please email resume, apply in person at Hilton Garden Inn 417 Aviation Boulevard, Santa Rosa CA 95403 or fax resume to (707) 545-0445
The Homewood Suites by Hilton--Phoenix Airport South is currently seeking Full time Housekeeping Room Attendants for our 125-room limited service hotel.
Job duties include, but are not limited to:
Provide excellent customer service with the property's service standards.
Ensure all guest rooms are thoroughly and properly clean, attractive and welcoming to guests. Responsible for all aspects of room assignments, keys, cleaning supplies, linens, etc.
Work flexible hours. Must be able to speak and communicate in English.
Qualifications: Must have an excellent attitude, work well in a team work environment, be willing to work weekends and holidays, and be highly motivated.
Must maintain a professional appearance and a cordial attitude towards all guests and staff.
Prior housekeeping experience in a hospitality/hotel environment preferred but not required.
Pre-employment drug screening, DMV check, citizen and background check required.
Apply in person at Homewood Suites by Hilton 4750 East Cotton Center Blvd Phoenix AZ 85040 Resumes may be faxed to (602) 470-2102, Attn: General Manager
The Homewood Suites by Hilton-Phoenix is currently seeking an experienced Housekeeping Supervisor for our 125-room limited service hotel.
This is a full-time position scheduled Wednesday through Sunday.
Job duties include, but are not limited to:
Provide excellent customer service with the property's service standards.
Ensure all guest rooms are thoroughly and properly clean, attractive and welcoming to guests.
Responsible for all aspects of room assignments, keys, cleaning supplies, linens, etc.
Complete daily work sheets and reports accurately.
Work flexible hours.
Must be able to speak and communicate in English.
Qualifications: Must have prior housekeeping experience in a hospitality/hotel environment. Must maintain a professional appearance and a cordial attitude towards all guests and staff.
Homewood Suites by Hilton 4750 E Cotton Center Blvd Phoenix AZ 85040
The Homewood Suites by Hilton-Phoenix Airport is currently seeking a Part-Time Food and Beverage Attendant for our 125-room limited service hotel.
As the Food and Beverage Attendant, you will be responsible for preparing, stocking of food and service ware for a light evening meal on Wednesdays.
Other duties include busing and cleaning work area, stocking of food and maintaining supplies.
Must maintain a professional appearance and a cordial attitude towards all guests and staff.
Must be people oriented and able to work independently or with others as needed.
Must be able to follow written and/or oral directions in English. Food handlers permit required.
The Homewood Suites by Hilton-Phoenix Airport is currently seeking a Full Time Food and Beverage Attendant for our 125-room limited service hotel.
As the Food and Beverage Attendant, you will be responsible for preparing, stocking of food and service ware for the breakfast buffet, and includes serving the complimentary full hot breakfast buffet. You may also be responsible for preparing and serving a light evening meal.
Other duties include busing and cleaning work area, stocking of food and maintaining supplies.
Must maintain a professional appearance and a cordial attitude towards all guests and staff.
Must be people oriented and able to work independently or with others as needed.
Must be able to follow written and/or oral directions in English. Food handlers permit required.
Hilton Garden Inn is currently seeking a full time houseman to cover day time shifts for our 90-room full service hotel.
JOB SUMMARY
The Houseperson is hired in a fiduciary position, responsible for the security of the employer’s monies and properties at all times. The Houseperson is responsible for the security and safety of employer, guest and all other employees. The Houseman’s responsibility is to ensure guest satisfaction by providing efficient, courteous and professional services.
ESSENTIAL FUNCTIONS
1. Assists all guests in a sincere and courteous manner, whenever possible going the extra mile and doing whatever it takes to ensure guest satisfaction.
2. Maintains cleanliness of public spaces including restrooms, lobby, business center, lodge area, pool area, corridors, fitness center and conference rooms.
3. Promptly responds to front desk reports of in house guest problems or concerns, informs the front desk when action is complete.
4. Demonstrate a working knowledge of all services and facilities of the hotel, as well as the local area and effectively assists guests.
5. Maintains the grounds, and parking areas in a clean, neat, safe, and attractive manner.
6. Safely and courteously shuttles guests to and from their destinations while obeying all traffic and safety laws.
7. Maintain the cleanliness of the shuttle van and notifies supervisor of any necessary vehicle repairs needed.
8. Set up and tear down of meetings according to conference specifications.
9. Understand and apply all hotel safety and security procedures to maintain a secure and safe environment for all employees and guests.
10. Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his\her attention so prompt corrective action can be taken.
11. Performs other duties as requested or required by management and or owner.
12. Maintain accurate use of all required logs including shuttle log, shift log, key logs, etc.
13. Assist maintenance with general maintenance of building when needed including changing light bulbs, cleaning filters, and other maintenance issues in a timely manner to ensure a great guest experience.
QUALIFICATION STANDARDS
1. Ability to accept directions and priorities from supervisor and reliably follow through on tasks.
2. Ability to perform job duties with a minimum of disruption to the guest.
3. Ability to be friendly and cheerful; interact easily with strangers.
4. Ability to cooperate and support others.
5. Ability to work independently.
STATEMENT
This job description will be a tool to work from, and is not intended to state every duty or responsibility of the Houseman. This is not intended to create a contract of employment nor should it be construed as terms and conditions of a contract of employment.This job description and the completion of the duties/responsibilities contained therein will weigh heavily on the Annual Job Performance Review and the potential for wage increases
The ideal candidate should have experience in the hospitality industry, and provide outstanding customer service to hotel guests. In order to meet insurance requirements candidate must have a 5 year clean driving record and be over the age of 21. Must be willing to work a flexible schedule and have reliable transportation.
Pre-employment drug screening, DMV check, citizen and background check required.
Email resume, apply in person at Hilton Garden Inn 417 Aviation Boulevard, Santa Rosa CA 95409 or fax resume to (707) 545-0445.
