Jpb Summary:
We're hiring an experienced Plumbing Technician who takes pride in delivering high-quality service and expert residential plumbing service. The ideal candidate will be detail-oriented, with strong multitasking and leadership abilities. If you're ready to grow with a team that values craftsmanship, safety, and customer satisfaction — we want to meet you!.
Key Responsibilities:
Perform service calls for leaks, clogs, fixture repairs, water heaters, softeners, and moreDiagnose, consult and perform residential plumbing services and repairs, and provide estimatesCommunicate clearly and professionally with homeowners about solutions and optionsOffer upgrades and system improvements when appropriateOccasionally assist with or complete minor installations as neededMaintain a clean, organized workspace and vehicleEnsure safety for yourself, your team, and the customer's homeAccurately document work performed and materials usedQualifications and Requirements
2–4 years of hands-on residential plumbing experienceStrong understanding of plumbing systems and installation methodsAbility to communicate clearly with customers, team members, and dispatchA self-motivated, detail-oriented mindset with leadership potentialValid driver's license and clean driving recordBenefits
Competitive pay and great work environmentHealth Coverage: Comprehensive benefits - Medical, Dental, Life, Vision insurance 401(k) retirement plan with partial company match Company-provided iPhone and iPadPaid vacation and holidaysFully equipped company truck with parts, equipment, and gas card Training & Development: Continuous education and advancement opportunitiesCompany Culture: Supportive, inclusive, and team-oriented work environmentWork Environment:
Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.
#HLP2
Pay Range$70,000—$150,000 USDAbout HELP
For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients' expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don't worry. We can teach you everything you need to know!
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
Privacy Policy
Read LessJob Summary:
Field Training Managers are responsible for sales of HVAC jobs for a team of HVAC Service Technicians. Field Training Managers operate independently in the field conducting in-home sales presentations and selling our products and services. Field Training Managers compensation is 100% commission based. HELP provides sales and leads to the HVAC Technicians who will work under a Field Training Manager that will develop their team of technicians to set up those leads for that Field Training Manager.
Benefits:
UNCAPPED earning potential *This is a commissioned position*Successful candidates make $150K-$250K per yearHealth, dental and vision insurance $25K Life Insurance at no cost to you Paid training Paid time off 401K with company matchCompany vehicle and gas card for business purposeKey Responsibilities:
Use a consultative sales approach to present options to new and existing customersOversee technicians' recommendations, and present to the homeowner on behalf of technicians when neededPresent customer with multiple purchasing options including financingUnderstand company products offerings to maximize customer experienceActively follow up on all sales leads and customer requestsProvide a world-class customer experience with every interactionAbility to work a flexible schedule including weekends and holidaysQualifications:
Minimum of 3 years sales experience Strong ability to understand basic technical information related to HVAC equipment Excellent communication skills Energetic and passionate about selling and providing excellent customer service Driver's License (Required) Some college or technical school education preferredBenefits:
UNCAPPED earning potential *This is a commissioned position*Successful candidates make $150K-$250K per yearHealth, dental and vision insurance $25K Life Insurance at no cost to you Paid training Paid time off 401K with company matchCompany vehicle and gas card for business purposesWork Environment:
Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.
Pay Range$150,000—$250,000 USDAbout HELP
For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients' expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don't worry. We can teach you everything you need to know!
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
Privacy Policy
Read LessJpb Summary:
We’re hiring an experienced Plumbing Technician who takes pride in delivering high-quality service and expert residential plumbing service. The ideal candidate will be detail-oriented, with strong multitasking and leadership abilities. If you’re ready to grow with a team that values craftsmanship, safety, and customer satisfaction — we want to meet you!.
Key Responsibilities:
Perform service calls for leaks, clogs, fixture repairs, water heaters, softeners, and moreDiagnose, consult and perform residential plumbing services and repairs, and provide estimatesCommunicate clearly and professionally with homeowners about solutions and optionsOffer upgrades and system improvements when appropriateOccasionally assist with or complete minor installations as neededMaintain a clean, organized workspace and vehicleEnsure safety for yourself, your team, and the customer’s homeAccurately document work performed and materials usedQualifications and Requirements
2–4 years of hands-on residential plumbing experienceStrong understanding of plumbing systems and installation methodsAbility to communicate clearly with customers, team members, and dispatchA self-motivated, detail-oriented mindset with leadership potentialValid driver’s license and clean driving recordBenefits
Competitive pay and great work environmentHealth Coverage: Comprehensive benefits - Medical, Dental, Life, Vision insurance 401(k) retirement plan with partial company match Company-provided iPhone and iPadPaid vacation and holidaysFully equipped company truck with parts, equipment, and gas card Training & Development: Continuous education and advancement opportunitiesCompany Culture: Supportive, inclusive, and team-oriented work environmentWork Environment:
Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.
#HLP2
Pay Range$70,000—$150,000 USDAbout HELP
For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
Privacy Policy
Read LessJob Overview:
We are seeking a customer-focused and results-driven Club Specialist to join our team. In this role, you will be responsible for proactively engaging with maintenance club members who are considering canceling their memberships, addressing concerns, reinforcing the value of our services, and helping retain long-term customer relationships. The ideal candidate is an excellent communicator who can confidently navigate difficult conversations, identify customer needs, resolve issues, and deliver solutions that strengthen customer loyalty. This position plays a critical role in maintaining recurring revenue, improving customer satisfaction, and supporting the overall growth of the company.
Key Responsibilities:Contact club members who have requested to cancel or are at risk of canceling their membership.Identify and understand customer concerns through active listening and effective questioning.Present membership benefits, service value, and customized solutions to encourage retention.Use de-escalation techniques to address complaints, frustrations, and service-related concerns.Handle objections professionally while maintaining a positive customer experience.Collaborate with service, dispatch, customer service, and management teams to resolve customer issues.Document customer interactions, retention efforts, and outcomes accurately within the CRM system.Follow up with members to ensure concerns have been addressed and satisfaction has been restored.Meet or exceed retention goals, customer satisfaction metrics, and performance standards.Identify trends and recurring cancellation reasons and provide feedback to leadership.Maintain a thorough understanding of club membership benefits, promotions, HVAC services, plumbing services, and company policies.Support outbound customer engagement campaigns designed to increase member satisfaction and loyalty.Qualifications:High school diploma or equivalent.Previous experience in customer retention, customer service, sales, collections, account management, or call center environments.Strong verbal communication and active listening skills.Excellent customer service and relationship-building abilities.Ability to remain calm, empathetic, and professional when handling upset customers.Confidence managing difficult conversations and overcoming objections.Strong problem-solving, conflict-resolution, and negotiation skills.Positive attitude with a solution-oriented mindset.Comfortable working toward performance metrics, retention goals, and productivity standards.Basic computer skills and proficiency navigating CRM platforms, phone systems, and Microsoft Office applications.Benefits:
Competitive base pay with bonus structureMedical, dental, and vision insurance.401(k) with company match.Company paid life insurancePaid time off and holidaysCompany cookouts and team eventsOngoing training and career advancement opportunitiesWork Environment:
Works in a professional office environment using computers, phones, and standard office equipment. Primarily seated with occasional standing and walking. Must be able to communicate effectively with customers and team members and accurately exchange information in person and by phone. Reasonable accommodations may be made to perform essential functions.
#HLP2
Pay Range$22—$25 USDAbout HELP
For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients' expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don't worry. We can teach you everything you need to know!
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
Privacy Policy
Read LessJob Overview:
We are seeking a customer-focused and results-driven Club Specialist to join our team. In this role, you will be responsible for proactively engaging with maintenance club members who are considering canceling their memberships, addressing concerns, reinforcing the value of our services, and helping retain long-term customer relationships. The ideal candidate is an excellent communicator who can confidently navigate difficult conversations, identify customer needs, resolve issues, and deliver solutions that strengthen customer loyalty. This position plays a critical role in maintaining recurring revenue, improving customer satisfaction, and supporting the overall growth of the company.
Key Responsibilities:Contact club members who have requested to cancel or are at risk of canceling their membership.Identify and understand customer concerns through active listening and effective questioning.Present membership benefits, service value, and customized solutions to encourage retention.Use de-escalation techniques to address complaints, frustrations, and service-related concerns.Handle objections professionally while maintaining a positive customer experience.Collaborate with service, dispatch, customer service, and management teams to resolve customer issues.Document customer interactions, retention efforts, and outcomes accurately within the CRM system.Follow up with members to ensure concerns have been addressed and satisfaction has been restored.Meet or exceed retention goals, customer satisfaction metrics, and performance standards.Identify trends and recurring cancellation reasons and provide feedback to leadership.Maintain a thorough understanding of club membership benefits, promotions, HVAC services, plumbing services, and company policies.Support outbound customer engagement campaigns designed to increase member satisfaction and loyalty.Qualifications:High school diploma or equivalent.Previous experience in customer retention, customer service, sales, collections, account management, or call center environments.Strong verbal communication and active listening skills.Excellent customer service and relationship-building abilities.Ability to remain calm, empathetic, and professional when handling upset customers.Confidence managing difficult conversations and overcoming objections.Strong problem-solving, conflict-resolution, and negotiation skills.Positive attitude with a solution-oriented mindset.Comfortable working toward performance metrics, retention goals, and productivity standards.Basic computer skills and proficiency navigating CRM platforms, phone systems, and Microsoft Office applications.Benefits:
Competitive base pay with bonus structureMedical, dental, and vision insurance.401(k) with company match.Company paid life insurancePaid time off and holidaysCompany cookouts and team eventsOngoing training and career advancement opportunitiesWork Environment:
Works in a professional office environment using computers, phones, and standard office equipment. Primarily seated with occasional standing and walking. Must be able to communicate effectively with customers and team members and accurately exchange information in person and by phone. Reasonable accommodations may be made to perform essential functions.
#HLP2
Pay Range$22—$25 USDAbout HELP
For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
Privacy Policy
Read LessJob Summary:
We are seeking a skilled and reliable HVAC Service Technician to join our team. The ideal candidate will be responsible for maintaining, diagnosing, and repairing heating, ventilation, and air conditioning systems for residential and/or commercial clients. The technician must have strong troubleshooting skills, be customer-service oriented, and ensure all work is performed in compliance with safety and industry standards.
Responsibilities:Consult with clients on their indoor air; heating, cooling, and ventilation systems.Diagnose mechanical and electrical issues in HVAC systems, and provide replacement options.Perform routine maintenance, including cleaning, filter replacements, and system tune-ups, when needed.Ensure all work meets safety and industry regulations.Maintain accurate service records and document recommendations and repairs.Provide excellent customer service and communicate effectively with clients about system performance, issues, and solutions.Work independently and as part of a team to complete assigned jobs efficiently.Stay up to date with industry advancements and best practices.Qualifications & Requirements:High school diploma or equivalent (Technical school or HVAC certification preferred).Minimum 2 years of experience in HVAC maintenance, service and repair.EPA certification, and Journeyman's license (a plus)Knowledge of HVAC systems, electrical components, and refrigerants.Strong troubleshooting and problem-solving skills.Ability to work in various weather conditions and lift heavy equipment.Valid driver’s license and clean driving record.Excellent communication and customer service skills.Benefits:Competitive pay based on experience.Health, dental, and vision insurance.401(k) with company match.Paid time off and holidays.Company vehicle, tools, and uniform.Ongoing training and career advancement opportunities.Work Environment:
Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.
#HLP2
Pay Range$80,000—$150,000 USDAbout HELP
For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
Privacy Policy
Read LessJob Summary:
We are seeking a skilled and reliable HVAC Service Technician to join our team. The ideal candidate will be responsible for maintaining, diagnosing, and repairing heating, ventilation, and air conditioning systems for residential and/or commercial clients. The technician must have strong troubleshooting skills, be customer-service oriented, and ensure all work is performed in compliance with safety and industry standards.
Responsibilities:Consult with clients on their indoor air; heating, cooling, and ventilation systems.Diagnose mechanical and electrical issues in HVAC systems, and provide replacement options.Perform routine maintenance, including cleaning, filter replacements, and system tune-ups, when needed.Ensure all work meets safety and industry regulations.Maintain accurate service records and document recommendations and repairs.Provide excellent customer service and communicate effectively with clients about system performance, issues, and solutions.Work independently and as part of a team to complete assigned jobs efficiently.Stay up to date with industry advancements and best practices.Qualifications & Requirements:High school diploma or equivalent (Technical school or HVAC certification preferred).Minimum 2 years of experience in HVAC maintenance, service and repair.EPA certification, and Journeyman's license (a plus)Knowledge of HVAC systems, electrical components, and refrigerants.Strong troubleshooting and problem-solving skills.Ability to work in various weather conditions and lift heavy equipment.Valid driver's license and clean driving record.Excellent communication and customer service skills.Benefits:Competitive pay based on experience.Health, dental, and vision insurance.401(k) with company match.Paid time off and holidays.Company vehicle, tools, and uniform.Ongoing training and career advancement opportunities.Work Environment:
Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.
#HLP2
Pay Range$80,000—$150,000 USDAbout HELP
For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients' expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don't worry. We can teach you everything you need to know!
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
Privacy Policy
Read Less