HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.
As a Customer Service Representative, you will be responsible for delivering a premium customer experience on every call. Through direct outbound outreach, you will assist customers with their applications, address inquiries, and ensure a smooth process from start to finish. This is a high-volume, customer-centric position with around 200 calls per day. Success means upholding the highest standard of service on every interaction
Requirements
Conduct up to 200 outbound customer calls daily Support customers through passport, visa, and registration application processesManage escalations with professionalism, resolving concerns effectively and efficientlyStrengthen customer retention by proactively addressing cancellation and refund requestsGather and share customer feedback to help enhance services and internal processesQualifications1+ years of experience delivering exceptional customer service in a fast-paced environmentProven de-escalation skills and ability to manage high call volumeStrong verbal communication and problem-solving abilityExperience with CRM or customer-facing tools (training provided)Highly organized, punctual, and self-directedPositive, team-oriented attitude with a results-driven mindsetBachelor's degree preferredMust be legally authorized to work in the U.S. (background check required)Benefits
$50,000/yearParking pass providedComplimentary breakfast and snacksAetna Medical, Vision, Dental & Life Insurance10 PTO days + most federal holidaysGrowth opportunities within a fast-scaling startupHelloGov AI does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable law.
Read LessHelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the government. Headquartered in Brickell, we have built an AI-powered marketplace of 35 registered passport couriers operating across 10 regional passport agencies and we are growing fast. Our channel partnerships with CLEAR and Staples extend our reach nationwide.
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time compliance checks. Every interaction makes her smarter and you would be part of the team behind that growth.
Requirements
This is not a traditional customer support job. It is a career starting point inside a real AI company.
Sydney handles the majority of our customer interactions. But for the 1015% of customers who need a human touch, that is where you come in. As an AI Escalation Specialist, you will work alongside Sydney by handling the consultations that Sydney scheduled, resolving complex situations, and feeding your insights back into the AI to make it better.
Over time, the best AI specialists on this team become integral to how we build and improve our product. Must be legally authorized to work and a background check is required.
What You Will DoTake scheduled phone consultations with customers who need human support - no cold calling or sales Guide customers through applications, government document requirements, and compliance questionsIdentify recurring friction points and customer experience gaps, and flag them for product improvementLog and document interactions in a structured way that directly informs AI trainingServe as the essential human in the loop in an AI-first workflowWho You AreA natural communicator who enjoys helping people solve real problemsCurious about technology and genuinely excited to work inside an AI companyAmbitious - you want a career trajectory, not just a jobDetail-oriented and reliable under pressureNo prior AI or tech experience required - we will train you on everythingGrowth PathAfter 12 months, strong performers are evaluated for advancement within HelloGov based on performance and their ability to identify and communicate customer experience improvements. Many future roles at HelloGov will be filled from this team.
Benefits
$50,000/year base salaryAetna Medical, Vision, Dental & Life Insurance10 PTO days + most federal holidaysParking pass providedComplimentary breakfast and snacksReal career growth inside a fast-scaling AI startupHelloGov is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
Read LessHelloGov AI is a fast-growing gov-tech company transforming how people navigate government services through artificial intelligence. We simplify complex processes including passports, travel visas, vehicle registrations, and business formations making them faster, easier, and less stressful through our trusted technology platform.
We are looking for a talented Back-End Software Engineer to join our on-site engineering team in Miami.
This is a hands-on software engineering role focused on building production-ready features within an established architecture. You will work closely with the Engineering Lead and Front-End Engineering team to develop scalable backend services, real-time communication systems, and API integrations that power our customer platform.
If you enjoy writing clean, reliable code, collaborating with cross-functional teams, and taking ownership from development through deployment, we would love to meet you.
Requirements
Build, maintain, and improve backend services using TypeScript and NestJS.Design, develop, and maintain GraphQL and REST APIs following established engineering standards.Develop real-time features using Socket.io and WebSockets.Build and maintain integrations with Twilio, including Voice, TaskRouter, Sync, and customer communication workflows.Collaborate closely with Front-End Engineers using Next.js to deliver seamless user experiences.Design efficient database models and queries using PostgreSQL.Troubleshoot, debug, and resolve production issues while improving system reliability.Write clean and well-tested code.Participate in code reviews and incorporate feedback effectively.Work closely with Product, QA, and Engineering to estimate, plan, and deliver features on schedule.Take ownership of assigned work from ticket through production deployment.On-site, MondayFriday, 9:00 AM6:00 PMQualifications 3+ years of professional backend software engineering experience.Strong proficiency in TypeScript and NestJS (or similar backend frameworks).Solid understanding of backend performance optimization and scalable system design.Ability to design, build, and maintain GraphQL and REST APIs.Strong understanding of PostgreSQL and relational database design.Knowledge of real-time technologies such as Socket.io, WebSockets, or similar frameworks.Familiarity with AI-powered applications, LLM integrations, and modern AI tools.Ability to integrate third-party APIs into scalable backend systems.Strong debugging, analytical, and problem-solving skills.Excellent communication and collaboration skills.Ability to work effectively with global teams while being based in our Miami office.Comfortable working in a fast-paced startup environment.Experience with Twilio services (Voice, TaskRouter, Sync, Studio, or Flex).Knowledge of Docker, containerization, and CI/CD pipelines.Familiarity with Redis or other caching solutions.Preferred: 3+ years of professional experience with PHPBenefits
Aetna medical, dental, vision, and life insurance10 days of paid time off (PTO) plus most federal holidaysCompany-paid parking passComplimentary office snacks, coffee, and beveragesTeam lunches and company eventsCollaborative, in-office culture in Brickell, MiamiHigh-performing and supportive team cultureWork alongside experienced engineers using modern technologiesOpportunity to make a visible impact and grow your career Read Less