HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.
Be part of a dedicated on-site team delivering a premium, concierge-level experience to our customers. Through direct outbound calls, you will provide white glove service, guiding customers through their applications with clear communication, genuine care, and a customer-first approach. This is a high-volume, customer-centric position with around 200 calls per day. Success here means keeping customers on track, resolving concerns quickly, and providing a positive customer experience.
Requirements
Make 200 direct outbound calls daily to customersGuide customers through passport, visa, and registration applicationsHandle escalations by de-escalating customer concerns with professionalism and efficiencyDrive customer retention and prevent cancellations or refundsProvide customer insights to improve services and processesBenefits
$50,000/yearParking pass providedComplimentary breakfast and snacksAetna Medical, Vision, Dental & Life Insurance10 PTO days + most federal holidaysGrowth opportunities within a fast-scaling startupWe are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
Read LessHelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.
As a Customer Service Representative, you will be responsible for delivering a premium customer experience on every call. Through direct outbound outreach, you will assist customers with their applications, address inquiries, and ensure a smooth process from start to finish. This is a high-volume, customer-centric position with around 200 calls per day. Success means upholding the highest standard of service on every interaction
Requirements
Conduct up to 200 outbound customer calls daily Support customers through passport, visa, and registration application processesManage escalations with professionalism, resolving concerns effectively and efficientlyStrengthen customer retention by proactively addressing cancellation and refund requestsGather and share customer feedback to help enhance services and internal processesQualifications1+ years of experience delivering exceptional customer service in a fast-paced environmentProven de-escalation skills and ability to manage high call volumeStrong verbal communication and problem-solving abilityExperience with CRM or customer-facing tools (training provided)Highly organized, punctual, and self-directedPositive, team-oriented attitude with a results-driven mindsetBachelor's degree preferredMust be legally authorized to work in the U.S. (background check required)Benefits
$50,000/yearParking pass providedComplimentary breakfast and snacksAetna Medical, Vision, Dental & Life Insurance10 PTO days + most federal holidaysGrowth opportunities within a fast-scaling startupHelloGov AI does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable law.
Read LessHelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the government. Headquartered in Brickell, we have built an AI-powered marketplace of 35 registered passport couriers operating across 10 regional passport agencies and we are growing fast. Our channel partnerships with CLEAR and Staples extend our reach nationwide.
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time compliance checks. Every interaction makes her smarter and you would be part of the team behind that growth.
Requirements
This is not a traditional customer support job. It is a career starting point inside a real AI company.
Sydney handles the majority of our customer interactions. But for the 1015% of customers who need a human touch, that is where you come in. As an AI Escalation Specialist, you will work alongside Sydney by handling the consultations that Sydney scheduled, resolving complex situations, and feeding your insights back into the AI to make it better.
Over time, the best AI specialists on this team become integral to how we build and improve our product. Must be legally authorized to work and a background check is required.
What You Will DoTake scheduled phone consultations with customers who need human support - no cold calling or sales Guide customers through applications, government document requirements, and compliance questionsIdentify recurring friction points and customer experience gaps, and flag them for product improvementLog and document interactions in a structured way that directly informs AI trainingServe as the essential human in the loop in an AI-first workflowWho You AreA natural communicator who enjoys helping people solve real problemsCurious about technology and genuinely excited to work inside an AI companyAmbitious - you want a career trajectory, not just a jobDetail-oriented and reliable under pressureNo prior AI or tech experience required - we will train you on everythingGrowth PathAfter 12 months, strong performers are evaluated for advancement within HelloGov based on performance and their ability to identify and communicate customer experience improvements. Many future roles at HelloGov will be filled from this team.
Benefits
$50,000/year base salaryAetna Medical, Vision, Dental & Life Insurance10 PTO days + most federal holidaysParking pass providedComplimentary breakfast and snacksReal career growth inside a fast-scaling AI startupHelloGov is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
Read LessHelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.
As a Customer Support Representative, you will handle direct outbound calls to customers seeking assistance with government service applications. You will deliver clear, efficient, and concierge-level support in every interaction. This is a high-volume, customer-centric role with around 200 calls per day, where every conversation is an opportunity to make a lasting impression.
Requirements
Make 200 direct outbound calls daily to customersGuide customers through passport applicationsDeescalate customer concerns with professionalism and efficiencyDrive customer retention and prevent cancellations or refundsProvide customer feedback to improve services and processesQualifications1+ years of experience delivering exceptional customer service in a fast-paced environmentProven de-escalation skills and ability to manage high call volumeStrong verbal communication and problem-solving abilityExperience with CRM or customer-facing tools (training provided)Highly organized, punctual, and self-directedPositive, team-oriented attitude with a results-driven mindsetBachelor's degree preferredMust be legally authorized to work in the U.S. (background check required)Benefits
$50,000/yearParking pass providedComplimentary breakfast and snacksAetna Medical, Vision, Dental & Life Insurance10 PTO days + most federal holidaysGrowth opportunities within a fast-scaling startupWe are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
Read LessHelloGov AI is a Miami-based startup on a mission to simplify how citizens interact with the government. Headquartered in Brickell, we have built an AI-powered marketplace of 35 registered passport couriers operating across 10 regional passport agencies and we are growing fast. Our channel partnerships with CLEAR and Staples extend our reach nationwide.
At the heart of our platform is Sydney, our proprietary AI that communicates with customers by voice, SMS, chat, and email. Sydney scans government documents and passport photos to perform real-time compliance checks. Every interaction makes her smarter and you would be part of the team behind that growth.
Requirements
This is not a traditional customer support job. It is a career starting point inside a real AI company.
Sydney handles the majority of our customer interactions. But for the 10–15% of customers who need a human touch, that is where you come in. As an AI Escalation Specialist, you will work alongside Sydney by handling the consultations that Sydney scheduled, resolving complex situations, and feeding your insights back into the AI to make it better.
Over time, the best AI specialists on this team become integral to how we build and improve our product. Must be legally authorized to work and a background check is required.
What You Will DoTake scheduled phone consultations with customers who need human support - no cold calling or sales Guide customers through applications, government document requirements, and compliance questionsIdentify recurring friction points and customer experience gaps, and flag them for product improvementLog and document interactions in a structured way that directly informs AI trainingServe as the essential human in the loop in an AI-first workflowWho You AreA natural communicator who enjoys helping people solve real problemsCurious about technology and genuinely excited to work inside an AI companyAmbitious - you want a career trajectory, not just a jobDetail-oriented and reliable under pressureNo prior AI or tech experience required - we will train you on everythingGrowth PathAfter 12 months, strong performers are evaluated for advancement within HelloGov based on performance and their ability to identify and communicate customer experience improvements. Many future roles at HelloGov will be filled from this team.
Benefits
$50,000/year base salaryAetna Medical, Vision, Dental & Life Insurance10 PTO days + most federal holidaysParking pass providedComplimentary breakfast and snacksReal career growth inside a fast-scaling AI startupHelloGov is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
Read LessHelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.
As a Customer Support Representative, you will handle direct outbound calls to customers seeking assistance with government service applications. You will deliver clear, efficient, and concierge-level support in every interaction. This is a high-volume, customer-centric role with around 200 calls per day, where every conversation is an opportunity to make a lasting impression.
Requirements
Make 200 direct outbound calls daily to customersGuide customers through passport applicationsDeescalate customer concerns with professionalism and efficiencyDrive customer retention and prevent cancellations or refundsProvide customer feedback to improve services and processesQualifications1+ years of experience delivering exceptional customer service in a fast-paced environmentProven de-escalation skills and ability to manage high call volumeStrong verbal communication and problem-solving abilityExperience with CRM or customer-facing tools (training provided)Highly organized, punctual, and self-directedPositive, team-oriented attitude with a results-driven mindsetBachelor's degree preferredMust be legally authorized to work in the U.S. (background check required)Benefits
$50,000/yearParking pass providedComplimentary breakfast and snacksAetna Medical, Vision, Dental & Life Insurance10 PTO days + most federal holidaysGrowth opportunities within a fast-scaling startupWe are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
Read LessHelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.
As a Customer Service Representative, you will be responsible for delivering a premium customer experience on every call. Through direct outbound outreach, you will assist customers with their applications, address inquiries, and ensure a smooth process from start to finish. This is a high-volume, customer-centric position with around 200 calls per day. Success means upholding the highest standard of service on every interaction
Requirements
Conduct up to 200 outbound customer calls daily Support customers through passport, visa, and registration application processesManage escalations with professionalism, resolving concerns effectively and efficientlyStrengthen customer retention by proactively addressing cancellation and refund requestsGather and share customer feedback to help enhance services and internal processesQualifications1+ years of experience delivering exceptional customer service in a fast-paced environmentProven de-escalation skills and ability to manage high call volumeStrong verbal communication and problem-solving abilityExperience with CRM or customer-facing tools (training provided)Highly organized, punctual, and self-directedPositive, team-oriented attitude with a results-driven mindsetBachelor's degree preferredMust be legally authorized to work in the U.S. (background check required)Benefits
$50,000/yearParking pass providedComplimentary breakfast and snacksAetna Medical, Vision, Dental & Life Insurance10 PTO days + most federal holidaysGrowth opportunities within a fast-scaling startupHelloGov AI does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable law.
Read LessHelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.
Be part of a dedicated on-site team delivering a premium, concierge-level experience to our customers. Through direct outbound calls, you will provide white glove service, guiding customers through their applications with clear communication, genuine care, and a customer-first approach. This is a high-volume, customer-centric position with around 200 calls per day. Success here means keeping customers on track, resolving concerns quickly, and providing a positive customer experience.
Requirements
Make 200 direct outbound calls daily to customersGuide customers through passport, visa, and registration applicationsHandle escalations by de-escalating customer concerns with professionalism and efficiencyDrive customer retention and prevent cancellations or refundsProvide customer insights to improve services and processesBenefits
$50,000/yearParking pass providedComplimentary breakfast and snacksAetna Medical, Vision, Dental & Life Insurance10 PTO days + most federal holidaysGrowth opportunities within a fast-scaling startupWe are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
Read Less