Job DescriptionJob DescriptionOverview:The Designated Coordinator with Employee Relations Responsibilities is a dual-function role within Heavens Home Health Care Corporation, combining leadership in service coordination with a strong focus on employee engagement and well-being. This position ensures the successful delivery of person-centered services and simultaneously oversees critical employee relations functions, maintaining a productive and positive working environment. Key ResponsibilitiesProgram Coordination, Evaluation, and Oversight- Coordinate and evaluate individual service delivery, ensuring the effectiveness of services provided as outlined in the person's coordinated service and support plan.- Provide oversight, supervision, and support to direct support staff, including evaluating the program's quality and effectiveness in achieving service outcomes.- Ensure compliance with section 245D.07 in facilitating service outcomes and taking necessary actions to accomplish client goals.- Train and guide staff in implementing service plans, with direct observation of service delivery to assess staff competency.- Use data systems to measure service effectiveness and provide ongoing program improvement recommendations.- Ensure that the designated coordinator meets educational, training, and experience requirements relevant to the primary disabilities of persons served by the program.- Verify and document competence as required by section 245D.09, subdivision 3.Employee Relations- Manage the recruitment and onboarding process, including filtering applications, conducting interviews, and hiring employees.- Oversee employee performance and activities, ensuring a positive and productive work environment.- Develop and conduct training programs for staff, including orientation for new hires and ongoing professional development.- Address employee complaints, concerns, and disputes, and investigate workplace situations.- Improve HR policies to enhance team relationships and foster a supportive work environment.- Ensure compliance with labor laws and internal HR policies, as well as maintaining knowledge of Home Care-specific labor legislation.- Collaborate with other leaders in the organization to continuously improve employee engagement and retention efforts.Qualifications- Program Coordination:- A bachelor's degree in a field related to human services and one year of full-time experience providing direct care to persons with disabilities or elderly individuals; OR- An associate degree in a field related to human services and two years of full-time experience providing direct care; OR- A diploma in a related field from an accredited postsecondary institution with three years of full-time experience; OR- A minimum of 50 hours of education related to human services and disabilities, with four years of full-time experience providing direct care under appropriate supervision.- Employee Relations:- Proven experience as an HR Specialist or HR Generalist.- Hands-on experience with Human Resources Information Systems (HRIS) and Applicant Tracking Systems (ATS).- Strong understanding of labor laws, particularly within the Home Care industry.- Excellent written and verbal communication skills.- Strong problem-solving and team management skills.
This role is integral to ensuring the success of both our clients and employees, promoting a supportive environment that fosters quality service delivery and a thriving workplace culture.
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