Job description:
At Heavenly Cool, we provide competitive pay, based on experience and ongoing training in a collaborative, supportive, and team-oriented setting.
We are looking for Appliance Repair Technician candidates with exceptional customer service skills.
**Requirments**
2+ years experience as a Full Line Appliance Repair Technician (refrigeration, cooking, cleaning, laundry)Willing to undergo a pre-employment drug screen, criminal background check, and driver’s license checkWilling to be enthusiastic and customer service focusedCapable of lifting or maneuvering 50 pounds and occasionally up to 125 pounds**Responsibilities:**
Accurately diagnose and repair home appliancesMaintain a high level of customer satisfactionAbility to communicate effectively - with customers, tech support, dispatch routing and management.Ability to make decisions in a timely fashionAbility to work both independently and on a teamBasic Computer Skills and iPad working knowledgeTechnical/Mechanical AptitudeDispatch from your home to customer locations in order to repair residential home appliancesProcess transactions related to the in-home repairsCollect payments, issue receipts, and electronically process repair records, customer data, and technical information via a company-issued tablet or laptop.**Exceptional Benefits Offered**
Health insuranceDental insuranceVision insuranceHealth Savings Account (HSA) (company contributions)Long Term DisabilityPaid Time OffHoliday payBereavement LeaveMaternity/Paternity LeaveCompany Provided EquipmentUniforms (company provided)Vehicle (company provided)Truck stockTabletVoluntary Benefits
Critical Illness InsuranceAccident InsuranceHospital Indemnity InsuranceCompany match 401k planAdditional Info:
We do in-office part pre-screens and pre-order parts for most calls run by our field technicians.We are paperless and all service orders and data are done electronically.**Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Details of participation in these benefits plans will be provided if an employee receives an offer of employment.
Heavenly Cool is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Benefits:
401(k) matchingDental insuranceFlexible scheduleHealth insurancePaid time offProfessional development assistanceVision insuranceCompany DescriptionHeavenly Cool Appliance Repair is a small business in Baltimore, MD. We are professional, agile and rewarding.