Root Cause Analyst, Revenue Cycle Management
Are you a problem solver with a keen eye for detail? We're looking for a dedicated Root Cause Analyst to help us achieve our mission by pinpointing and resolving issues within our revenue cycle processes. In this vital role, you'll enhance operational efficiency and uphold the accuracy and integrity of our data. If you're passionate about making a difference and driving continuous improvement, apply now to be a part of our dynamic team!
About Heartland Dental
With more than 1,700 dental offices supported across 38 states, over 20,000 team members and over 2,600 supported doctors in our support, Heartland Dental has a proven track record of growth and success. We're looking for professional individuals who are open, positive and mentally flexible to join our network of support
Early 2018, KKR became Heartland Dental's new lead investor, With Ontario Teacher's Pension Plan (OTTP) remaining a minority investor. KKR's resources and partnership have opened up many new opportunities to further advance the company's growth. With annual revenues exceeding $1 billion, we continue to expand our profitability and nationwide footprint. Growth is derived from same-office growth, new office development and new affiliations.
This individual will work independently, but also as part of a dynamic team within the Revenue Cycle Management Department to meet company goals. To give you an idea of team structure, this individual will report to the Revenue Cycle Manager.
Below is an overview of the duties and responsibilities you would take on in this role:
Root Cause Analysis: Systematically identify, investigate, and address the underlying causes of problems within revenue cycle processes. Data Collection: Gather relevant data from various sources to understand the problem. Investigation: Conduct thorough investigations to understand the contributing factors and how they interrelate. Data Analysis: Use analytical tools and techniques to analyze data and identify patterns that point to root causes. Process Improvement: Develop and implement strategies to address root causes and improve operational efficiency. Reporting: Prepare and present findings to relevant stakeholders, providing actionable insights to improve processes. Collaboration: Work with different departments and stakeholders to implement solutions and monitor their effectiveness. The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards. Other projects as assignedMinimum Requirements:
Practical knowledge of Dental or Medical Insurance and/or Accounts Receivable. Strong computer skills, including experience with Microsoft Word, Outlook, Excel, and PowerPoint. Strong organizational skills, accuracy, and attention to detail. Excellent analytical skills, solutions-oriented. Ability to handle sensitive material confidentially. Provides explanations and interpretations within area of expertise. Strong written and verbal communication skills. Ability to work independently and complete tasks without supervision. Ability to prioritize multiple tasks, including understanding multiple products and multiple levels of benefits within each project. Solid understanding of how to reallocate payments to procedures. Identify, manage, and correct complex process issues. Practical knowledge of consumer financing. Strategic thinker who is comfortable making decisions. Demonstrated ability to identify and resolve data discrepancies. Three or more years of experience in data analysis or a related field.Desirable Qualifications:
A degree in data science, statistics, business administration, or a related field preferred. Experience with insurance billing and/or collecting past due balances, preferably in a healthcare setting. Knowledge of a variety of hospital, physician, and/or dental billing systems. Knowledge of a variety of insurance online systems as well as online status/eligibility inquiry sites. Experience in Dental, Hospital, or Physician Billing and Collections.Physical Requirements:
Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at timesWe put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
Read Less$2,000 Sign on Bonus!
Dental Assistant
Plantation Dental Care is looking for a Dental Assistant to join our team.
Monday-Thursday 8:15am-5:00pm, Friday 8:15am-1:00pm
Why Heartland Dental?
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900+ dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences.
As a Dental Assistant, you'll enjoy state of the art technology while being surrounded by camaraderie and support. This is where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for providing the best patient care to the communities they serve.
More about the role
* Greet and welcome patients from the start of their dental journey, as well as sustain patient comfort and provide appropriate education throughout treatment
* Conduct a thorough review of the patient's health history in order to provide quality care
* Take and process x-rays and other diagnostic assessments (iTero 3D scanner, digital photography, etc.)
* Provide superior chairside assistance (i.e., four-handed dentistry) to supported dentists during a wide variety of procedures in accordance with the state dental practice act
* Utilize Dentrix for patient scheduling and record keeping
* Prepare treatment room with strict adherence to safety protocols and following OSHA & CDC recommendations
* Manage supply and inventory levels, as well as place and expedite orders as needed
* Partner with the providers and team to implement Heartland Dental systems and maximize office workflow
What You'll Gain
* Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
* Front loaded education and training, providing you the opportunity to develop to your full potential
* Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
Plantation Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve.
* Join a 7 person team that thrives on collaboration, communication and community
Minimum Qualifications
* Working knowledge of dental procedures and terminology
* Experience working in a fast-paced and customer-centric environment
* If required under the state dental practice act, dental assistant certification and/or x-ray certification
* Excellent communication and organizational skills
* The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
Preferred Experience
* 1+ years of experience in a dental setting
* Dentrix or other dental software experience
* Dental assisting school certification
Physical Requirements:
* Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
* Prolonged periods sitting and standing
* Must be able to lift and carry up to 45 pounds at times
* Availability to attend virtual training sessions (or in-person) periodically throughout the year
* As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.
Who is Heartland Dental?
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.
At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
Read Less$7,500 Sign on Bonus!
EFDA-Expanded Functions Dental Assistant
Verona Dental Care is looking for an Expanded Functions Dental Assistant to join their team.
The expected schedule for this position is:
Monday: 8:00am-7:00pm
Tuesday: 8:00am-5:00pm
Wednesday: 9:00am-6:00pm
Thursday: 7:00am-3:00pm
Benefits:
We understand that you work hard, which is why each supported location provides an excellent compensation and benefits package. Additionally, Heartland Dental's extensive training and continuing education opportunities are unparalleled and exceed industry norms. Each supported location invests heavily in your professional and personal growth and wants to see you succeed. If your career ambitions include leadership and further advancement, our network of supported locations offer many opportunities to help you meet your goals. Heartland Dental's network of supported locations is expected to double in size within the next five to seven years and new opportunities will be created to support that growth.
Additional benefits:
* Medical and prescription drug insurance
* Free dental services for yourself and your dependents minus lab fees
* Vision care support
* Life insurance
* 401(K) retirement plan
* 6 paid holidays off
* Team-focused, uplifting and educational work culture
* Potential for 2 weeks vacation available
As an Expanded Functions Dental Assistant at a Heartland Dental supported office, you will organize and maintain lab equipment, take and develop X-rays and provide comprehensive post-operative dental procedures to patients.
Additional responsibilities of the Expanded Functions Dental Assistant include:
* Taking and recording medical and dental histories and patient vital signs
* Assisting the dentist in managing dental emergencies
* Improving your clinical skills and acumen through participation in continuing education and training opportunities offered by Heartland Dental
Requirements:
Job Requirement - Dental Assistant - Dental Assistant:
As a Dental Assistant, you must have a positive and outgoing personality, exceptional interpersonal verbal and written communication skills, excellent patient care skills and strong organizational skills.
Additional requirements for the Dental Assistant include:
* Superior working knowledge of dental procedures and terminology
* Ability to build rapport with patients
* Good manual dexterity
* Computer proficiency and the ability to learn new programs
* Dental assisting school certificate is a plus
* Previous work experience in a dental practice is a plus
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.
Read LessExpanded Duties Dental Assistant - EFDA - Dental Assistant Full Time Position (Monday-Wednesday 8am - 5pm, Thursday 8am - 3pm, and Friday 8am - 1pm) + Salary range $24-$26/hr based upon experience
Dental Care of Harrisburg is looking for an EFDA or Dental Assistant to join our team.
Why join a Heartland Dental supported office?
If you are a reliable and positive individual looking for career satisfaction and continuing educational opportunities, join our team! A Heartland Dental supported office is seeking a friendly Expanded Duties Dental Assistant to support the clinical treatment care of our patients. As an Expanded Duties Dental Assistant, you will play a large role in the provision of effective and trustworthy dental services. You will sustain patient comfort, soothe upset patients, listen to their needs and educate them on dental procedures. You will also manage clinical supplies, work efficiently to maintain the supported dentist's schedule and adhere to all OSHA and company safety policies.
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900+ dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences.
Benefits:
We understand that you work hard, which is why each supported location provides an excellent compensation and benefits package. Additionally, Heartland Dental's extensive training and continuing education opportunities are unparalleled and exceed industry norms. Each supported location invests heavily in your professional and personal growth and wants to see you succeed. If your career ambitions include leadership and further advancement, our network of supported locations offer many opportunities to help you meet your goals. Heartland Dental's network of supported locations is expected to double in size within the next five to seven years and new opportunities will be created to support that growth.
Additional benefits:
* Medical and prescription drug insurance
* Free dental services for yourself and your dependents minus lab fees
* Vision care support
* Life insurance
* 401(K) retirement plan
* 6 paid holidays off
* Team-focused, uplifting and educational work culture
* Potential for 2 weeks vacation available
As an Expanded Duties Dental Assistant at a Heartland Dental supported office, you will organize and maintain lab equipment, take and develop X-rays and provide comprehensive post-operative dental procedures to patients.
Additional responsibilities of the Expanded Duties Dental Assistant include:
* Taking and recording medical and dental histories and patient vital signs
* Assisting the dentist in managing dental emergencies
* Improving your clinical skills and acumen through participation in continuing education and training opportunities offered by Heartland Dental
Requirements:
Job Requirement - Expanded Duties Dental Assistant - EDDA - Dental Assistant:
As an Expanded Duties Dental Assistant, you must have a positive and outgoing personality, exceptional interpersonal verbal and written communication skills, excellent patient care skills and strong organizational skills.
Additional requirements for the Expanded Duties Dental Assistant include:
* Superior working knowledge of dental procedures and terminology
* Ability to build rapport with patients
* Good manual dexterity
* Computer proficiency and the ability to learn new programs
* Ability to travel at least once every other month for training, occasionally overnight
* Dental assisting school certificate is a plus
* Previous work experience in a dental practice is a plus
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.
Read LessExperienced Hygiene Assistant
Smiles Dentistry of Mitchellville is looking for a Hygiene Assistant to join our team. This is the perfect role for someone to join a world-class organization that offers unparalleled training. Our on-the-job training will give you extensive hands-on dental experience and perfect your assisting skills with a company that offers ongoing development and future career path opportunities. In this role, you will work side by side our amazing hygiene providers to provide the best possible patient care to our local community.
As a Hygiene Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first. You'll enjoy state-of-the-art technology while being surrounded by camaraderie and support. This is where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for providing the best patient care.
What You'll Gain
* Competitive benefits including health insurance, retirement savings plans, six paid?holidays,?and PTO (paid time off)
* Front-loaded education?and training, providing you?the?opportunity to develop to your full potential
* Opportunity to be a part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential.
More about the role
* Greet and welcome patients from the start of their dental journey, as well as sustain patient comfort and provide appropriate education throughout treatment.
* Conduct a thorough review of the patient's health history to provide quality care.
* Provide superior assistance to supported hygienists during a wide variety of procedures in accordance with the state dental practice act.
* Assist with setting up rooms for all hygiene visits including stocking and restocking instruments and supplies
* Utilize Dentrix for patient scheduling and record keeping.
* Prepare treatment room with strict adherence to safety protocols and following OSHA & CDC recommendations
* Partner with the providers and team to follow office systems and maximize office workflow.
Minimum Qualifications?-
* On the job training and additional certification may be required based on state requirements
* High school graduate or GED Equivalent
* Team Player
* Ability to work in a fast-paced customer-focused environment.
* Excellent communication and organizational skills
* The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
Physical Requirements:
* Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
* Prolonged periods sitting and standing.
* Must be able to lift and carry up to 45 pounds at times.
* Availability to attend virtual training sessions (or in-person)?periodically throughout the year.
* As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.
Who is Heartland Dental?
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900+ dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences.
At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
Read LessDental Hygiene Assistant - Camby, IN
As a Hygiene Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first. You'll enjoy state-of-the-art technology while being surrounded by camaraderie and support. This is where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for providing the best patient care.
About Heartland Crossing Dental Care
Heartland Crossing, like each Heartland Dental supported office, is unique to the community and the patients they serve.
* Join a 6 person team in a fast-paced, collaborative and goal oriented environment
* Located on 67 in Camby, in front of Walmart, next to Taco Bell
* Full time, Monday - Thursday schedule
Benefits:
* Medical, prescription drug and vision insurance
* Free dental services for yourself and your dependents minus lab fees
* Life and disability insurance
* 401(K) retirement plan
* Monthly and quarterly bonus opportunities
* 6 paid holidays annually (after 90 days of employment), 2 weeks paid vacation (after one year of employment)
* Continuing education provided and endless growth opportunities
More about the role
* Greet and welcome patients from the start of their dental journey, as well as sustain patient comfort and provide appropriate education throughout treatment.
* Conduct a thorough review of the patient's health history to provide quality care.
* Provide superior assistance to supported hygienists during a wide variety of procedures in accordance with the state dental practice act.
* Assist with setting up rooms for all hygiene visits including stocking and restocking instruments and supplies
* Utilize Dentrix for patient scheduling and record keeping.
* Prepare treatment room with strict adherence to safety protocols and following OSHA & CDC recommendations
* Partner with the providers and team to follow office systems and maximize office workflow.
Minimum Qualifications?-
* Indiana Radiology License, or permit pending
* Working knowledge of dental procedures and terminology
* Experience with a software system, such as Dentrix - digital charting a plus!
* Ability to work in a fast-paced customer-focused environment.
* Excellent communication and organizational skills
* The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
Physical Requirements:
* Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
* Prolonged periods sitting and standing.
* Must be able to lift and carry up to 45 pounds at times.
* Availability to attend virtual training sessions (or in-person)?periodically throughout the year.
* As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.
At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
Read Less
