Title: Advanced Practice Provider
Department: Primary Care
Shift: Full- Time - 40 hours/ week
Location: 5501 S Halsted Chicago IL 60621
Heartland Alliance Health’s (HAH) mission is to transform healthcare for the most vulnerable – particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses – improving health for all and the well-being of our community.
Are you passionate about providing high-quality care to underserved populations? Join our dedicated team as a part-time Advanced Practice Provider (APP) and make a meaningful difference in the lives of individuals experiencing homelessness. Position Overview: We are seeking a skilled and compassionate Nurse Practitioner (NP) or Physician Assistant (PA) to provide patient-centered, trauma-informed primary care as part of a multidisciplinary team. This role focuses on addressing acute and chronic health conditions, promoting health equity, and delivering holistic care to individuals facing complex social and health challenges.
The Advanced Practice Provider (APP) provides quality primary healthcare services to special populations, emphasizing the promotion of health and the prevention of disease. This role addresses society's demand for accessible and affordable healthcare. The APP works as an integral member of a multidisciplinary team, managing acute and chronic health issues while collaborating with physicians, nurses, and other healthcare professionals. Individual accountabilities and work volumes will be established annually.
Essential Duties and Responsibilities:
Facilitate participant engagement and entry into the healthcare system by assessing primary healthcare needs, performing physical examinations, and ordering/performing pertinent diagnostic tests.Provide coordinated and continuous primary healthcare to clients across the care continuum through goal setting and care planning.Prescribe treatment modalities ( based on licensure) to meet client health and illness needs.Educate and counsel clients to foster therapeutic and caring relationships.Manage and evaluate care plans, modifying them as needed to meet individual client needs.Collaborate with multidisciplinary teams to provide high-quality care and community services.Coordinate with team members to ensure continuity of care.Participate in quality assurance activities, including protocol development, peer review, and evaluating standards of care.Maintain clinical competence through ongoing education and collaboration with colleagues.Document comprehensive and accurate data in client records and reports.Adhere to ethical and legal practice guidelines set by regulatory and governing bodies.Participate in professional development and mentorship activities.Qualifications:
Education and Experience:
• Physician Assistants (PAs):
Active Illinois PA licensure required.Graduation from an ARC-PA-accredited program.Preferred family practice provider. Successful completion of the PANCE exam.• Nurse Practitioners (NPs):
Active Illinois Advanced Practice Registered Nurse (APRN) licensure required.Active Illinois Registered Nurse (RN) Licensure requiredMaster’s degree in nursing from an accredited institution.Certification from the American Academy of Nurse Practitioner Certification Board (AANPCB) or the American Nurses Credentialing Center (ANCC)Preferred family practice provider.Certifications and Licenses:
PAs: Must maintain National Commission on Certification of Physician Assistants (NCCPA) certification and Illinois PA license.NPs: Must maintain national certification in a specialty area recognized by the Illinois Department of Financial and Professional Regulation (IDFPR).Both: DEA license and Controlled Substance License required.Preferred Skills:
Spanish bilingual proficiency preferred.Experience with Management of Opioid Use Disorder and HIV preferredDocumented experience in protocol development, quality improvement, and interdisciplinary collaboration.Benefits:
We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth.
Medical, Dental, and Vision InsuranceHealth Savings Account (HSA) or Flexible Spending Account (FSA)Wellness ProgramsEmployee Assistance Program (EAP)Tuition Reimbursement and Educational Assistance401(k) Retirement Savings PlanLife InsuranceShort-Term and Long-Term Disability InsurancePaid Time Off (PTO)Paid HolidaysPhysical DemandPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand; walk; sit and talk or hear. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.Heartland Alliance Health makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.
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Participant Engagement Specialist
Location varies: 4001 North Broadway, Chicago, IL 60613 and multiple locations (IN PERSON)
Summary: The Participant Engagement Specialist will provide advanced customer service and engagement at reception and registration, enhancing the participant experience and access to health care and other services within Heartland Alliance Health while promoting excellence. The individual in this position will handle complex support services including, but not limited to, scheduling appointments, telephone operations, cash collection, auditing and reporting. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.
Essential Duties and Responsibilities:
Greets, welcomes and engages participants into services at assigned locations, including health centers and outreach locations.Registers and assesses participants for program eligibility and screens participants for other social service needs or insurance benefits and entitlements services.Explains service offerings, answers questions, and makes appointments for all services, including but not limited to, medical, dental, and behavioral health care. Answers incoming and makes outgoing phone calls to schedule and remind participants of appointments while ensuring other calls are routed to appropriate person/program in a timely manner. Creates telephone note in electronic health record to alert Providers and/or Nurses of Participant requests for call-backs if not immediately available.Assists in telephone and other initiatives to increase participant engagement, improve participant experience and service delivery. Educates participants regarding patient responsibilities, services, sliding fee scale, patient rights, grievance policy, confidentiality and release of information. Generates and updates the Program Participation Form and updates participant information as assigned. Maintains a thorough understanding of medical coverage, managed care organizations, and third-party liabilities, including Medicaid and Medicare. Verifies and updates third-party insurance. Maintains a strong familiarity with CPT codes and determines the amount needed at co-pay based on service rendered. Accurately assesses, explains, and collects co-pays and issues receipts to participants. Generates daily and/or weekly reports of collection data. Maintains an accurate daily log of co-pay activity. Coordinates patient registration activities with Front Desk, Case Management, and Billing Department. Possesses strong and effective communication skills and assists in the coordination of interpretation services for participants as needed. Performs a moderate to high volume of data entry. Assists with incoming and outgoing mail, and sorts, distributes and logs mail for participants accordingly. Conducts quality assurance activities to ensure accuracy of program participant data and troubleshoots patient flow issues.Attends meetings and trainings as required.This position may require working at off-site locations, evening, and Saturday hours.Other duties may be assigned.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: High School Diploma and three years of related experience or Associates degree and one year of related experience. Customer service experience required. Prior experience in a healthcare related field or social service agency preferred.Certificates, Licenses, Registrations: Certificate in medical billing, medical office assistant, or a related field preferred.Computer Skills: Demonstrated computer proficiency, including knowledge or electronic medical record, word processing, spreadsheet and database software. Ability to use computers to tabulate and analyze data and electronic technology to receive, organize, prioritize, and transmit information.Language Skills: Proficiency in a second language may be required.Other Qualifications: Ability to calmly and politely interact with others while addressing questions or concerns. Ability to manage multiple calls and prioritize urgent participant needs per protocol. Comprehension of and appropriate use of medical terminology, new developments in the health care delivery system, application of third party payer guidelines and concepts related to quality assurance measures.. General knowledge of medical record keeping and accounting, medical office practices, patient relations, and medical law, ethics and federal and state health care regulations. .Competencies: To perform the job successfully, an individual should demonstrate the following competencies.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new thingsOral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Team Player - demonstrates that they are a team player by working across the organization to meet participants’ needs; actively builds positive and productive relationships with colleagues in their program/department and across the organization; works collaboratively with others to meet organizational goals and create a positive work environment;Initiative - shows initiative in their work, demonstrating extra effort to assure that deliverables are met, quality standards and measures are achieved; offering suggestions for improvement; can be counted on to be where needed, when needed; willingly adjust to shifting priorities and changes in work.Participant/Customer Focused - delivers excellent customer service in assisting participants/customers to meet their needs and goals; builds credibility and trust; ensures that concerns/issues are addressed in a timely and appropriate manner; seeks solutions that exceed the participant’s/customer’s expectations.Benefits:
We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth.
Medical, Dental, and Vision InsuranceHealth Savings Account (HSA) or Flexible Spending Account (FSA)Wellness ProgramsEmployee Assistance Program (EAP)Tuition Reimbursement and Educational Assistance401(k) Retirement Savings PlanLife InsuranceShort-Term and Long-Term Disability InsurancePaid Time Off (PTO)Paid HolidaysPhysical DemandPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand; walk; sit and talk or hear. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.Heartland Alliance Health makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.
Title: Certified Medical Assistant
Shift: FT - 8:30 AM - 5:00 PM
Location: Shelters City Wide | Health Centers EW and Broadway
Heartland Alliance Health’s (HAH) mission is to transform healthcare for the most vulnerable – particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses – improving health for all and the well-being of our community.
This position provides a variety of services integral to the functioning of our shelter outreach programs. The Certified Medical Assistant (CMA) is primarily responsible for supporting clinical providers and community health nurses by facilitating participant flow, assisting with various participant care activities, and performing related administrative and clerical functions. The CMA ensures high-quality service to participants while respecting and maintaining confidentiality, demonstrating cultural competence, and working within established job parameters. Individual responsibilities and work volume are determined through annual Success Objectives, within the framework outlined below.
Essential Duties and Responsibilities:
Participant Flow Management:
Maintains participant flow by escorting participants from the intake area to designated service areas within the shelter.Assists in the ongoing management of participant flow by ensuring that rooms are efficiently utilized, minimizing wait time.Participant Preparation and Documentation:
Prepares participants for their visit, examination procedure, and/or treatment in accordance with established procedures.Obtains vital signs as necessary and documents complaints based on information received.Prepares appropriate paperwork for procedures, laboratory work, tests, or referrals for provider/Community Health Nurse (CHN) signature and comment.Assistance with Procedures:
Assists providers and nurses with procedures in accordance with established protocols.Assists in urgent and emergency medical situations, including obtaining and operating medical equipment.Medication Administration:
Administers medication and/or immunizations under the direction of an RN and physician.Appropriately documents medication administered.Communication and Follow-Up:
Under the direction of a provider or CHN, assists by returning participant telephone calls related to prescription refills, normal laboratory results, referrals, etc.Places telephone calls to pharmacies to request prescription refills, as specifically ordered by a provider.Environmental Maintenance:
Maintains a high-quality participant care environment by cleaning, preparing, and stocking all examination rooms and treatment areas within the shelter.Assists in the care, cleaning, sterilization, and maintenance of medical equipment and instruments.Specimen Collection and Testing:
Assists in the collection, labeling, and processing of specimens.Performs phlebotomy and simple laboratory tests as requested.Compliance and Safety:
Adheres to OSHA and infection control policies and procedures.Understands, respects, and demonstrates participant confidentiality in all endeavors.Health Screenings and Education:
Participates in health screenings, educational programs, and team meetings.Provides participant information and instructions, including HIV pre-test counseling and HIV-negative post-test counseling.Administrative Support:
Performs receptionist, participant service, clerical, and other functions as needed to support the efficient operation of the shelter-based program.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High School Diploma or GED and graduation from an accredited school of medical assistingCertificates, Licenses, Registrations: CPR certification and American Association of Medical Assistants (AAMA) CMA Certification -or-American Medical Technologists (AMT) RMA certification. Consideration will be given to candidates who have registered to take the AAMA or AMT Certification exams. Candidates must take and pass the certification exams during their probationary periodLanguage Requirement: Bi-lingual in English and Spanish preferred. Benefits:Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.Specific vision abilities required by this job include close vision and ability to adjust focusWork Environment: The work environment characteristics described here are representative of those encountered while performing essential functions at the shelters. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
The noise level in the work environment is usually moderate.While performing the duties of this position, the employee may frequently be exposed to air- and/or blood-borne pathogens.While performing the duties of this position, the employee may be required to perform duties at off-site locations.Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.
Read LessTitle: Certified Medical Assistant
Shift: FT - 8:30 AM - 5:00 PM
Location: Shelters City Wide | Health Centers EW and Broadway
Heartland Alliance Health’s (HAH) mission is to transform healthcare for the most vulnerable – particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses – improving health for all and the well-being of our community.
This position provides a variety of services integral to the functioning of our shelter outreach programs. The Certified Medical Assistant (CMA) is primarily responsible for supporting clinical providers and community health nurses by facilitating participant flow, assisting with various participant care activities, and performing related administrative and clerical functions. The CMA ensures high-quality service to participants while respecting and maintaining confidentiality, demonstrating cultural competence, and working within established job parameters. Individual responsibilities and work volume are determined through annual Success Objectives, within the framework outlined below.
Essential Duties and Responsibilities:
Participant Flow Management:
Maintains participant flow by escorting participants from the intake area to designated service areas within the shelter.Assists in the ongoing management of participant flow by ensuring that rooms are efficiently utilized, minimizing wait time.Participant Preparation and Documentation:
Prepares participants for their visit, examination procedure, and/or treatment in accordance with established procedures.Obtains vital signs as necessary and documents complaints based on information received.Prepares appropriate paperwork for procedures, laboratory work, tests, or referrals for provider/Community Health Nurse (CHN) signature and comment.Assistance with Procedures:
Assists providers and nurses with procedures in accordance with established protocols.Assists in urgent and emergency medical situations, including obtaining and operating medical equipment.Medication Administration:
Administers medication and/or immunizations under the direction of an RN and physician.Appropriately documents medication administered.Communication and Follow-Up:
Under the direction of a provider or CHN, assists by returning participant telephone calls related to prescription refills, normal laboratory results, referrals, etc.Places telephone calls to pharmacies to request prescription refills, as specifically ordered by a provider.Environmental Maintenance:
Maintains a high-quality participant care environment by cleaning, preparing, and stocking all examination rooms and treatment areas within the shelter.Assists in the care, cleaning, sterilization, and maintenance of medical equipment and instruments.Specimen Collection and Testing:
Assists in the collection, labeling, and processing of specimens.Performs phlebotomy and simple laboratory tests as requested.Compliance and Safety:
Adheres to OSHA and infection control policies and procedures.Understands, respects, and demonstrates participant confidentiality in all endeavors.Health Screenings and Education:
Participates in health screenings, educational programs, and team meetings.Provides participant information and instructions, including HIV pre-test counseling and HIV-negative post-test counseling.Administrative Support:
Performs receptionist, participant service, clerical, and other functions as needed to support the efficient operation of the shelter-based program.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High School Diploma or GED and graduation from an accredited school of medical assistingCertificates, Licenses, Registrations: CPR certification and American Association of Medical Assistants (AAMA) CMA Certification -or-American Medical Technologists (AMT) RMA certification. Consideration will be given to candidates who have registered to take the AAMA or AMT Certification exams. Candidates must take and pass the certification exams during their probationary periodLanguage Requirement: Bi-lingual in English and Spanish preferred. Benefits:Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.Specific vision abilities required by this job include close vision and ability to adjust focusWork Environment: The work environment characteristics described here are representative of those encountered while performing essential functions at the shelters. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
The noise level in the work environment is usually moderate.While performing the duties of this position, the employee may frequently be exposed to air- and/or blood-borne pathogens.While performing the duties of this position, the employee may be required to perform duties at off-site locations.Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.
Read LessTitle: Community Health Nurse
Department: Primary Care
Shift: Full-Time 8:30AM - 5:00PM
Pay Grade: NBU 07
Location: 5501 S Halsted St, Chicago, IL 60621.
Heartland Alliance Health’s (HAH) mission is to transform healthcare for the most vulnerable – particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses – improving health for all and the well-being of our community.
The Community Health Nurse provides quality primary health care service to special populations. The individual is a registered professional nurse prepared at the baccalaureate level as a community health nurse generalist, who synthesizes nursing and public health practice to promote and preserve the health of individuals, families and groups to improve the health of the community. Within the nursing process framework, the Community health Nurse performs comprehensive assessment and validation of the reactions and responses of individuals, families or groups to actual and potential problems and provides intervention, evaluation and/or referral to meet identified client needs. Through collaboration with health professionals and other team members, the Community Health nurse works to implement client care plans and to manage and coordinate continuity of care. The community health nurse participates in activities focused on health promotion, disease prevention, care of acute and chronic illness and restoration of health. The community health nurse is accountable for the outcome of their practice. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.
Essential Duties and Responsibilities:
Performs a comprehensive and accurate assessment of: individuals – by completing the health history, lifestyle risk assessment, physical assessments and appropriate growth and development assessments and by identifying social and cultural factors that influence health; families - by assessing family specific risk factors, related problems and completing the family risk assessment when appropriate; groups - by utilizing and/or collecting group data such as vital statistics, demographics, socioeconomic, cultural and environmental characteristics and appropriate community membersDetermines relevant diagnoses based on health needs of: individuals - by analyzing appropriate health assessments; families – by analyzing family health assessments and groups – by analyzing group and special population dataDevelops plans at each level of prevention (primary secondary and tertiary) that specify nursing actions for: individuals – by providing direct care to meet physical and psychosocial needs; families – by prioritizing problems and establishing mutually agreed upon goals specific to the stage of family development; groups – by using program planning and group concepts to meet the health needs of the groupGuided by the plan, intervenes to promote health, prevent illness and restore health for: individuals – by implementing nursing plans independently and prescription treatments and standing orders under the direction of physicians and mid level providers and by facilitating and monitoring client referrals and linkages to other internal and external social services and health care services as appropriate; families – by implementing interventions with the participation of the family members; groups – by implementing programs based on assessed needs of groups and by developing health education presentations and participating in the training of groups of clients and other community providersEvaluates responses to interventions in order to determine progress toward goal achievement and to revise the database, diagnosis and plan for: individuals – by evaluating individual client interventions; families – by evaluating family interventions; groups – by evaluating groups interventionsApplies theoretical concepts as a basis for decisions in practice from the disciplines of: nursing - including community health theory related to individuals and social, behavioral and the physical sciences; transcultural nursing theory - community and public health related to families; community and public health theory related to groupsCollaborates with other multidisciplinary professionals and community agencies to provide high quality health careCoordinates clinic and health care outreach services in conjunction with other team members to meet clients primary health care needs and ensure continuity of carePlans, implements and coordinates new community health programs with appropriate supervision from the appropriate program director to meet the needs of special populationsParticipates in quality assurance activities through protocol development, collaborative and peer review by: assisting in protocol development and identifying indicators of quality care; developing protocols and identifying appropriate criteria for the evaluation of care; evaluating standards of care based on the quality assurance process, developing protocols and procedures that guide the delivery of careAssumes responsibility for professional development and contributes to the professional growth of othersDevelops in depth knowledge of daily program operations, policies and proceduresActs as a preceptor in the orientation of new health care personnel, interns and volunteers.Serves as a consultant to other health care providers and agencies, sharing specialized knowledge when appropriateDocuments comprehensive, accurate and continual data on client records and program reportsAdvocates for special populations through education to the public and consultation with clients, consumers and health care professionalsPractices within the legal and ethical guidelines established by the Nurse Practice Act, the Code of Nurses, the Social Policy Statement and the Standards of Practice for the Community Health Nurse.Adheres to professional standards as outlined by the governmental bodies, American Nurses Associations (ANA), Nurses Association of College of Obstetrics and Gynecology (NAACOG), the American College of Nurse Midwives (ACNM), private funding sources, Agency plans/policies and unit guidelines. Participates in periodic evaluative reviews and/or in house and external staff training to ensure that he/she understands and continues to adhere to such standards. Initiates requests for assistance or guidance from Supervisor to address new issues or complex concepts affecting adherence to professional standards.Other duties may be assigned.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Practical Nursing Diploma or Certificate, Associates Degree Preferred.Licensure: Active Illinois Registered Nurse licensure required prior to start date.Other Qualifications: Two to three years of community health experience required. Certification as a Community Health Nurse a plus. HIV nursing certification or experience a plus, and may be developed upon hire. Documented experience in evaluating standards of care based on the quality assurance process may be required. CPR certification requiredBenefits:
We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth.
Medical, Dental, and Vision InsuranceHealth Savings Account (HSA) or Flexible Spending Account (FSA)Wellness ProgramsEmployee Assistance Program (EAP)Tuition Reimbursement and Educational Assistance 401(k) Retirement Savings PlanLife InsuranceShort-Term and Long-Term Disability InsurancePaid Time Off (PTO)Paid HolidaysPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently required to sit, stand and walk.
Heartland Alliance Health makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987
Read LessTitle: Street Outreach Case Manager
Location: 4009 N Broadway and 5501 S Halsted, All Health Centers.
Heartland Alliance Health’s (HAH) Our mission is to transform health and well-being for the most vulnerable particularly people experiencing homelessness, mental illness, or addiction, or struggling with multiple chronic conditions by providing integrated healthcare, housing support, social services, and community connection that improve lives and strengthen our community.
Street Outreach Case Manager
Position Summary
The Street Outreach Case Manager is responsible for engaging individuals and families experiencing homelessness in the community, connecting them to needed services, and providing non-clinical support and advocacy. This position works both in the field and at the Drop-In Center, utilizing a participant-led, low-barrier approach to identifying needs, setting goals, and connecting individuals to appropriate resources and support.
Essential Duties & Responsibilities
Outreach & Engagement
Conducts street outreach throughout the designated service areas to identify and engage individuals in need of services.Caseload size is determined by program need and funder requirements and is subject to change. Current caseloads are typically maintained at a manageable level consistent with quality care standardsBuild trusting, non-judgmental relationships with individuals and connect them to program services.Engages individuals, families, and groups using a client-centered, strength-based approach free of bias or personal judgment.Respond to and follow up on referrals for outreach services in a timely manner.Assists in the operation of the drop-in center, including welcoming individuals, maintaining a safe and welcoming environment, and supporting daily activities and service enhancements.Case Management & Resource Coordination
Conducts initial needs assessments to identify individuals' social service, housing, benefits, and health-related needs.Develops and maintains individualized service plans in collaboration with individuals, focused on their goals and access to resources.Coordinates referrals and linkages to medical health, housing, vocational, benefits, entitlements, and other social services.Advocates on behalf of individuals to access needed services and resources.Assist individuals with activities of daily living including, but not limited to, grocery shopping, money management, hygiene, and household resources as needed.Follows up with individuals and service providers to ensure continuity of care and resource access.Participates in case conferences and multi-disciplinary team meetings to coordinate services and share information.Crisis Response & Safety
Identifies and responds to emergency or crisis needs of program individuals in the field and at the drop-in center.Utilizes de-escalation techniques and violence prevention skills to ensure a safe environment for individuals and staff.Connects individuals in crisis to appropriate emergency services and follow-up support.Documentation & Reporting
Accurately and timely completes all required forms, case records, statistical reports, and data entry into the agency’s Electronic Health Records and the funders' database system.Submits all documentation to the supervisor/manager within designated timelines and in accordance with program guidelines and contractual obligations.Meets productivity standards as determined by program and/or contractual requirements.Maintains confidentiality of participant information in compliance with applicable laws and organizational policies.Teamwork & Professional Development
Participate actively in team meetings, supervisory sessions, in-house and external training sessions, conferences, seminars, and independent study.Develops and maintains appropriate relationships with external social service providers, community organizations, and other service agencies.Works with supervisors to develop new program components such as group activities and service enhancements.Shares skills, knowledge, and experience with the multi-disciplinary team.Adheres to professional standards as outlined by organizational policies, program guidelines, and applicable regulatory requirements.Other duties as assigned.
Additional Duties & Responsibilities
Transportation of program individuals and/or organizational property may be required.Assistance with drop-in center operations including setup, light cleaning of common areas, inventory, and receiving and moving supply boxes and materials (must be able to lift up to 40 lbs).May be required to visit individuals in their homes, shelters, or community settings.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
We welcome candidates from a variety of educational and professional backgrounds. Requirements are based on the following combinations:
Bachelor’s degree in social work, Human Services, Public Health, Psychology, or a related field — minimum 1 year of relevant experience requiredAssociate's degree in a related field — minimum 2–3 years of relevant experience requiredHigh school diploma or GED equivalent required. A minimum of 4–5 years of demonstrated experience in case management, social services, community health, or a related human services field may be considered in lieu of a college degree.Experience working with individuals experiencing homelessness, mental illness, addiction, or other vulnerabilities is strongly preferred across all pathways.
Knowledge, Skills & Abilities
Strong interpersonal and communication skills, both verbal and written, including the ability to write clear and accurate reports, case notes, and professional correspondence via email.Proficiency in Microsoft Word and Microsoft Excel required; ability to learn and use program databases including Athena for documentation.Ability to communicate clearly and professionally in person, by phone, and by email.Strong organizational skills and ability to manage multiple tasks and priorities.Ability to work effectively and collaboratively in a team environment.Ability to work with diverse populations with complex needs without personal bias or judgment.Excellent problem-solving, resource development, and crisis intervention skills.Fluency in a second language may be required depending on the community served.May be required to have access to a personal vehicle and use it for organizational purposes, including travel throughout the service area and transporting individuals. Willingness and ability to travel throughout the Chicago-land area is required.Competencies: To perform the job successfully, an individual should demonstrate the following competencies.
Commitment to client-centered, trauma-informed, and harm reduction approaches.Ability to work effectively in a fast-paced, dynamic team environment.Demonstrates cultural humility and sensitivity when working with diverse communities.Ability to engage individuals without personal bias or judgmental attitude.Strong communication skills — able to convey information clearly in person, by phone, and in writing including email and electronic documentation systems.Reliable, punctual, and accountable to program and organizational standards.Benefits: We offer a comprehensive and competitive benefits package to qualified employees, designed to support your well-being and professional growth.
Medical, Dental, and Vision InsuranceHealth Savings Account (HSA) or Flexible Spending Account (FSA)Wellness ProgramsEmployee Assistance Program (EAP)Tuition Reimbursement and Educational Assistance 401(k) Retirement Savings PlanLife InsuranceShort-Term and Long-Term Disability InsurancePaid Time Off (PTO)Paid HolidaysPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals living with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand; walk; sit and talk or hear. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work takes place in a variety of settings including office, drop-in center, and in the community/field.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals living with disabilities to perform the essential functions. Work takes place in a variety of settings including office, drop-in center, and in the community/field.The noise level in the work environment is usually moderate.The employee will also work in a professional office setting with standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.Some travel will also be required for meetings, trainings, or support at partner/referring sites.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear.While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel and reach with hands and arms.While performing the duties of this job, the employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.The employee must frequently lift and/or move up to 50 pounds.The employee must frequently be able to operate an automobile/van.Heartland Alliance Health makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans’ status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.
Participant Engagement Specialist
Location varies: 5501 South Halsted Street, Chicago, IL 60621, and 4001 North Broadway, Chicago, IL 60613
Summary: The Participant Engagement Specialist will provide advanced customer service and engagement at reception and registration, enhancing the participant experience and access to health care and other services within Heartland Alliance Health while promoting excellence. The individual in this position will handle complex support services including, but not limited to, scheduling appointments, telephone operations, cash collection, auditing and reporting. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.
Essential Duties and Responsibilities:
Greets, welcomes and engages participants into services at assigned locations, including health centers and outreach locations.Registers and assesses participants for program eligibility and screens participants for other social service needs or insurance benefits and entitlements services.Explains service offerings, answers questions, and makes appointments for all services, including but not limited to, medical, dental, and behavioral health care. Answers incoming and makes outgoing phone calls to schedule and remind participants of appointments while ensuring other calls are routed to appropriate person/program in a timely manner. Creates telephone note in electronic health record to alert Providers and/or Nurses of Participant requests for call-backs if not immediately available.Assists in telephone and other initiatives to increase participant engagement, improve participant experience and service delivery.Educates participants regarding patient responsibilities, services, sliding fee scale, patient rights, grievance policy, confidentiality and release of information.Generates and updates the Program Participation Form and updates participant information as assigned.Maintains a thorough understanding of medical coverage, managed care organizations, and third-party liabilities, including Medicaid and Medicare. Verifies and updates third-party insurance.Maintains a strong familiarity with CPT codes and determines the amount needed at co-pay based on service rendered. Accurately assesses, explains, and collects co-pays and issues receipts to participants.Generates daily and/or weekly reports of collection data. Maintains an accurate daily log of co-pay activity.Coordinates patient registration activities with Front Desk, Case Management, and Billing Department.Possesses strong and effective communication skills and assists in the coordination of interpretation services for participants as needed.Performs a moderate to high volume of data entry. Assists with incoming and outgoing mail, and sorts, distributes and logs mail for participants accordingly.Conducts quality assurance activities to ensure accuracy of program participant data and troubleshoots patient flow issues.Attends meetings and trainings as required.This position may require working at off-site locations, evening, and Saturday hours.Other duties may be assigned.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High School Diploma and three years of related experience or Associates degree and one year of related experience. Customer service experience required. Prior experience in a healthcare related field or social service agency preferred.Certificates, Licenses, Registrations: Certificate in medical billing, medical office assistant, or a related field preferred.Computer Skills: Demonstrated computer proficiency, including knowledge or electronic medical record, word processing, spreadsheet and database software. Ability to use computers to tabulate and analyze data and electronic technology to receive, organize, prioritize, and transmit information.Language Skills: Proficiency in a second language may be required.Other Qualifications: Ability to calmly and politely interact with others while addressing questions or concerns. Ability to manage multiple calls and prioritize urgent participant needs per protocol. Comprehension of and appropriate use of medical terminology, new developments in the health care delivery system, application of third party payer guidelines and concepts related to quality assurance measures.. General knowledge of medical record keeping and accounting, medical office practices, patient relations, and medical law, ethics and federal and state health care regulations. .Competencies: To perform the job successfully, an individual should demonstrate the following competencies.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new thingsOral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Team Player - demonstrates that they are a team player by working across the organization to meet participants’ needs; actively builds positive and productive relationships with colleagues in their program/department and across the organization; works collaboratively with others to meet organizational goals and create a positive work environment;Initiative - shows initiative in their work, demonstrating extra effort to assure that deliverables are met, quality standards and measures are achieved; offering suggestions for improvement; can be counted on to be where needed, when needed; willingly adjust to shifting priorities and changes in work.Participant/Customer Focused - delivers excellent customer service in assisting participants/customers to meet their needs and goals; builds credibility and trust; ensures that concerns/issues are addressed in a timely and appropriate manner; seeks solutions that exceed the participant’s/customer’s expectations.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear.The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.The employee is occasionally required to stoop, kneel, climb or crawl.Specific vision abilities required by this job include close vision and ability to adjust focus.The employee must occasionally lift and/or move up to 10 pounds.Unrestricted ability to provide physical restraint.The employee must occasionally lift and/or move up to 25 pounds. Unrestricted ability to provide physical restraint.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.
Title: Manager of Grants Development
Department: HAH Administration
Reports to: Executive Leadership
FLSA Status: Exempt
Location: 4730 N Winthrop, Hybrid / Remote
Heartland Alliance Health’s (HAH) mission is to transform healthcare for the most vulnerable – particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses – improving health for all and the well-being of our community.
The Manager of Grants Development is responsible for contributing to all aspects of the organization's resource development strategy, including identifying, cultivating, soliciting, and stewarding funding from federal, state, and local government sources, private foundations, corporate partners, and individual donors. This position plays a critical role in ensuring the financial sustainability and growth of community health programs.
Essential Duties and Responsibilities:
Grant Strategy and Management
Identify and research funding opportunities from government agencies (HRSA, SAMHSA, CDC, state and local sources), private foundations, corporations, and other philanthropic entitiesManage a portfolio of grants throughout the grant lifecycle, including preparing applications, proposals, and reports across multiple funding streamsCreate and maintain a grants calendar tracking deadlines, reporting requirements, and renewal datesEnsure compliance with all grant requirements, regulations, and reporting standardsMonitor grant performance metrics and outcomes to demonstrate impact to fundersGrant Writing and Proposal Development
Write compelling grant proposals, letters of inquiry, concept papers, and funding requestsCollaborate with clinical, financial, operational, and program staff to develop evidence-based program designs and budgetsArticulate organizational needs, community health data, and program outcomes in clear, persuasive narrativesPrepare grant budgets in coordination with finance department, ensuring accurate cost projections and allowable expensesCustomize proposals to align with specific funder priorities, guidelines, and interestsFoundation and Corporate Relations
Research and cultivate relationships with foundation program officers and corporate giving representativesPrepare briefing materials and talking points for executive leadership meetings with fundersRepresent the organization at funder meetings, site visits, and community forumsDevelop tailored solicitation strategies for institutional funders based on giving capacity and interestsIndividual Giving and Donor Development
Design and implement an individual giving program, including annual fund campaigns, major gift solicitation, and planned giving initiativesCreate donor communications, including appeal letters, acknowledgment correspondence, and impact reports Identify, qualify, and cultivate individual donor prospects through research and relationship buildingPartner with board members and leadership to engage donors and secure financial supportMaintain accurate donor records and ensure timely gift acknowledgment and stewardshipStewardship and Reporting
Prepare comprehensive grant reports documenting program activities, outcomes, and financial expendituresDevelop impact stories, case studies, and data visualizations to demonstrate program effectivenessMaintain strong relationships with existing funders through regular communication and transparencyCoordinate funder site visits and presentations showcasing organizational programs and impactEnsure proper donor recognition through annual reports, website acknowledgment, and special eventsData Management and Systems
Maintain grants management database and donor CRM system with accurate, up-to-date informationTrack fundraising metrics including proposal submission rates, success rates, and revenue projectionsGenerate reports on fundraising activities and outcomes for leadership and board reviewEnsure compliance with data privacy regulations and ethical fundraising practicesCollaboration and Leadership
Work closely with executive leadership, finance, clinical, and program teams to align fundraising with organizational priorities Provide guidance and support to program staff on grant-funded activities and requirementsServe as staff liaison to board development committeeSupervise development staff and volunteers as the team growsParticipate in strategic planning processes and organizational leadership meetingsQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:Bachelor's degree in social work or related field with a Master’s degree preferredExperience with writing or managing grants is required.Experience working in a health care, HRSA, CDPH, or managing public grants. Skills: Ability to write planning documents, reports, grant applications and business correspondence.Proficient in Microsoft Excel and mathematical concepts such as probability, percentages and ratios.Ability to effectively communicate with diverse stakeholders and staff.Ability to meet deadlines, develop realistic action plans and measurable outcomes, create program budgets, prioritize and plan workload, and use time efficiently.Ability to interpret scientific, technical and financial reports and government and legal documents.Ability to define problems, collect data, establish facts, and draw valid conclusions.Benefits:
We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth.
Medical, Dental, and Vision InsuranceHealth Savings Account (HSA) or Flexible Spending Account (FSA)Wellness ProgramsEmployee Assistance Program (EAP)Tuition Reimbursement and Educational Assistance401(k) Retirement Savings PlanLife InsuranceShort-Term and Long-Term Disability InsurancePaid Time Off (PTO)Paid HolidaysPhysical DemandPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to talk or hear.The employee is regularly required to sit; use hands to handle or feel and reach with hands and arms.The employee is regularly required to stand, walk.The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.The employee is occasionally required to use their sense of taste or smell.The employee must use close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and possess the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).The employee must occasionally lift and/or move up to 30 pounds.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.Heartland Alliance Health makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987.
Title: Manager of Grants Development
Department: HAH Administration
Reports to: Executive Leadership
FLSA Status: Exempt
Location: 4730 N Winthrop, Hybrid / Remote
Heartland Alliance Health’s (HAH) mission is to transform healthcare for the most vulnerable – particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses – improving health for all and the well-being of our community.
The Manager of Grants Development is responsible for contributing to all aspects of the organization's resource development strategy, including identifying, cultivating, soliciting, and stewarding funding from federal, state, and local government sources, private foundations, corporate partners, and individual donors. This position plays a critical role in ensuring the financial sustainability and growth of community health programs.
Essential Duties and Responsibilities:
Grant Strategy and Management
Identify and research funding opportunities from government agencies (HRSA, SAMHSA, CDC, state and local sources), private foundations, corporations, and other philanthropic entitiesManage a portfolio of grants throughout the grant lifecycle, including preparing applications, proposals, and reports across multiple funding streamsCreate and maintain a grants calendar tracking deadlines, reporting requirements, and renewal datesEnsure compliance with all grant requirements, regulations, and reporting standardsMonitor grant performance metrics and outcomes to demonstrate impact to fundersGrant Writing and Proposal Development
Write compelling grant proposals, letters of inquiry, concept papers, and funding requestsCollaborate with clinical, financial, operational, and program staff to develop evidence-based program designs and budgetsArticulate organizational needs, community health data, and program outcomes in clear, persuasive narrativesPrepare grant budgets in coordination with finance department, ensuring accurate cost projections and allowable expensesCustomize proposals to align with specific funder priorities, guidelines, and interestsFoundation and Corporate Relations
Research and cultivate relationships with foundation program officers and corporate giving representativesPrepare briefing materials and talking points for executive leadership meetings with fundersRepresent the organization at funder meetings, site visits, and community forumsDevelop tailored solicitation strategies for institutional funders based on giving capacity and interestsIndividual Giving and Donor Development
Design and implement an individual giving program, including annual fund campaigns, major gift solicitation, and planned giving initiativesCreate donor communications, including appeal letters, acknowledgment correspondence, and impact reports Identify, qualify, and cultivate individual donor prospects through research and relationship buildingPartner with board members and leadership to engage donors and secure financial supportMaintain accurate donor records and ensure timely gift acknowledgment and stewardshipStewardship and Reporting
Prepare comprehensive grant reports documenting program activities, outcomes, and financial expendituresDevelop impact stories, case studies, and data visualizations to demonstrate program effectivenessMaintain strong relationships with existing funders through regular communication and transparencyCoordinate funder site visits and presentations showcasing organizational programs and impactEnsure proper donor recognition through annual reports, website acknowledgment, and special eventsData Management and Systems
Maintain grants management database and donor CRM system with accurate, up-to-date informationTrack fundraising metrics including proposal submission rates, success rates, and revenue projectionsGenerate reports on fundraising activities and outcomes for leadership and board reviewEnsure compliance with data privacy regulations and ethical fundraising practicesCollaboration and Leadership
Work closely with executive leadership, finance, clinical, and program teams to align fundraising with organizational priorities Provide guidance and support to program staff on grant-funded activities and requirementsServe as staff liaison to board development committeeSupervise development staff and volunteers as the team growsParticipate in strategic planning processes and organizational leadership meetingsQualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:Bachelor's degree in social work or related field with a Master’s degree preferredExperience with writing or managing grants is required.Experience working in a health care, HRSA, CDPH, or managing public grants. Skills: Ability to write planning documents, reports, grant applications and business correspondence.Proficient in Microsoft Excel and mathematical concepts such as probability, percentages and ratios.Ability to effectively communicate with diverse stakeholders and staff.Ability to meet deadlines, develop realistic action plans and measurable outcomes, create program budgets, prioritize and plan workload, and use time efficiently.Ability to interpret scientific, technical and financial reports and government and legal documents.Ability to define problems, collect data, establish facts, and draw valid conclusions.Benefits:
We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth.
Medical, Dental, and Vision InsuranceHealth Savings Account (HSA) or Flexible Spending Account (FSA)Wellness ProgramsEmployee Assistance Program (EAP)Tuition Reimbursement and Educational Assistance401(k) Retirement Savings PlanLife InsuranceShort-Term and Long-Term Disability InsurancePaid Time Off (PTO)Paid HolidaysPhysical DemandPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to talk or hear.The employee is regularly required to sit; use hands to handle or feel and reach with hands and arms.The employee is regularly required to stand, walk.The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.The employee is occasionally required to use their sense of taste or smell.The employee must use close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and possess the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).The employee must occasionally lift and/or move up to 30 pounds.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.Heartland Alliance Health makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987.
Job Classification: Public Health Dental Hygienist
Schedule: Full-Time - 40 hours/week
Reports To: Dental Director
FLSA Status: Exempt
Location: All Health Centers
Heartland Alliance Health’s (HAH) mission is to transform healthcare for the most vulnerable – particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses – improving health for all and the well-being of our community.
The Dental Hygienist, under differing levels of supervision, will provide dental health care services that include cleaning, polishing, and providing preventative instructions and treatments. The Dental Hygienist may also provide chairside assistance as needed. Individual accountabilities and work volume will be established through the development of annual Success Objectives and annual Performance Evaluations, within the framework outlined below.
Clinical Duties
Perform duties under “general supervision” which requires a previous exam within 12 months by a treating dentist but does not require the dentist to be present within the facility or location of care including, but not limited to: Oral Prophylaxis (dental cleaning)Application of FluoridePlacement of SealantsPlacement of SDF Exposure and processing of x-rays to teeth and surrounding structuresAny Procedures performed by a Dental Assistant
• Perform the following duties under “supervision” requiring the dentist to be present within the facility or location of care including, but not limited to:
i. Administration of Local Anesthetic*
*Only upon successful completion of a training program approved by the licensing body
Additional Responsibilities
Provide coordinated and continuous primary dental care to clients that spans the health continuum by mutual goal setting and planning delivery of careProvide dental health teaching and counseling that provides a therapeutic and caring relationshipCollaborate with other multi-disciplinary professionals and community agencies to provide high quality careCoordinate services in conjunction with other team members to meet clients primary dental health care needs and to ensure the continuity of care Participate in quality assurance activities through protocol development and collaborative peer review by: assisting in join practice protocol development and identifying indicators for quality care; developing join practice protocols and identifying appropriate evaluative criteria, evaluating clinical standards of care based on the quality assurance process; implements recommended changes and/or improvements to guarantee quality of care based on the evaluation process Assumes the responsibility for professional development and contributes to the professional growth of others by: developing in-depth knowledge of daily program operations, policies and procedures; acting as a preceptor in the orientation of new dental care personnel, interns and volunteers; serving as a consultant in specialized populations to other dental care providers and community agencies.Review patient’s medical and dental history and identify any immediate or urgent needsDiscuss with patient oral hygiene instructions that includes an obtainable plan for the patient’s needs. Identify obstacles and teach patients how to prevent dental disease. Dispense proper oral hygiene aidsMaintain patient dental charts, including periodontal charting and proper documentationTake acceptable radiographs when necessaryStock required supplies and maintain equipmentWork in coordination with the management to develop and implement a quality assurance programDemonstrate proficient skills in dental prophylaxis and proper use of equipment.May need to support dental assistant as neededAdheres to professional standards as outlined by governmental bodies, the ADA, the ADHA, private funding sources, Agency plans/policies and unit guidelines. Must keep license. Promote the development of clinical policies and data collectionOther duties as assigned or requiredSupervisory Responsibilities The Dental Hygienist may provide supervisory guidance and direction in the following areas:
Acts as a preceptor and provides onboarding, orientation, and training to new dental personnel, dental assistants, interns, and volunteers on dental hygiene procedures, protocols, infection control, and clinic operations.Offers mentorship, coaching, and ongoing guidance to support the professional development and skill growth of team members and trainees.Provides direction and oversight to dental assistants during chairside assistance and routine procedures to ensure proper workflow efficiency.Serves as a consultant and resource for specialized patient populations, sharing expertise with other dental care providers and community partners.Contributes to team performance by identifying training needs, providing feedback, and supporting quality improvement initiatives. This role does not include formal hiring, disciplinary, or performance evaluation authority.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Minimum Associate’s degree (A.A.) from an accredited dental hygiene school required; must possess RDH certification and Active Dental Hygienist License; minimum one year related experience or equivalent combination of education and experience.Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Skills: High reasoning ability; ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Language Skills: Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Computer Skills: Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance Health.Other Skills and Abilities: A minimum of one year hygiene experience. Previous experience in handling specialty referrals, maintaining dental records, charting and documentations is preferred. Team players with the ability to multitask and have strong communication, computer, and customer service skills are desired.
Other Qualifications: Able and willing to provide services to individuals who are experiencing homelessness and individuals who have HIV.
Benefits:
We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth.
Medical, Dental, and Vision InsuranceHealth Savings Account (HSA) or Flexible Spending Account (FSA)Wellness ProgramsEmployee Assistance Program (EAP)Tuition Reimbursement and Educational Assistance401(k) Retirement Savings PlanLife InsuranceShort-Term and Long-Term Disability InsurancePaid Time Off (PTO)Paid HolidaysPhysical DemandPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to talk or hear.The employee is regularly required to sit; use hands to handle or feel and reach with hands and arms.The employee is regularly required to stand, walk.The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.The employee is occasionally required to use their sense of taste or smell.The employee must use close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and possess the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).The employee must occasionally lift and/or move up to 30 pounds.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.Heartland Alliance Health makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987.
