HCLTech is looking for a highly talented and self-motivated Cerner Delivery Manager to join us in advancing the technological world through innovation and creativity. Job Title: Oracle Cerner Delivery Manager Position Type: Full-time Job ID: 95789 Location: Dallas TX Job Description: The Oracle Cerner Delivery Manager is responsible for end-to-end delivery, governance, and operational excellence of Oracle Cerner Application Maintenance Support (AMS) services for large healthcare provider organizations. The role ensures high availability of clinical and revenue cycle systems, compliance with SLAs, regulatory requirements, and continuous service improvement while managing multi-location, multi-vendor healthcare environments. This role is client-facing and requires strong leadership across delivery, operations, financials, and stakeholder management. Key Responsibilities: Service Delivery Operations Own end-to-end delivery of Oracle Cerner AMS services for Large Health Care provider. Must have experience of managing Oracle Cerner Delivery for Large and complex projects, Ensure compliance with contractual SLAs, KPIs, CSAT, and governance commitments. Drive incident, problem, change, and service request management aligned with ITIL best practices. Oversee P1/P2 incident management, root cause analysis (RCA), and preventive actions to ensure system stability. Manage hypercare, steady-state operations, and service transitions for new facilities or applications. Strong Team Management Skills. Client Stakeholder Management: Act as the single point of accountability for healthcare client delivery. Lead operational reviews, service governance meetings, and executive SteerCos with client leadership. Build trusted relationships with CIO, CMIO, Clinical Operations, Revenue Cycle, and IT leaders. Coordinate with Oracle, third-party vendors, and internal cross-tower teams. Team Program Leadership Lead and mentor onshore, and nearshore Cerner delivery teams (L2/L3). Drive resource planning, skill readiness, succession planning, and retention. Ensure strong clinical domain awareness across teams (patient safety, care delivery impact). Foster a culture of accountability, resilience, and continuous improvement. Financial Commercial Management Own budget, cost optimization, revenue assurance, and margin management for the Cerner engagement. Track and control FTEs, productivity, utilization, and billing accuracy. Support contract renewals, change requests (CRs), and scope expansions. Identify opportunities for automation, tooling, and efficiency levers. Compliance, Risk Quality Ensure compliance with HIPAA, PHI, SOX, and healthcare regulatory requirements. Manage audit readiness, security incidents, and risk mitigation plans. Ensure adherence to ITSM, governance, and healthcare data protection standards. Cerner Functional Scope Experience across one or more of the following Oracle Cerner domains: Clinical: Millennium, PowerChart, CPOE, Nursing, ED, Surgery, Anesthesia Revenue Cycle: Patient Accounting, Registration, Charge Services, HIM Ancillary: Pharmacy, Lab (PathNet), Radiology, PACS Integration Reporting: Interfaces (FSI/HL7), CareAware, HealtheIntent, Reporting Key Skills Competencies Strong healthcare IT delivery leadership Deep understanding of Oracle Cerner architecture operations ITIL-based service management Crisis management executive communication Financial acumen (P L, margins, cost optimization) Vendor SIAM coordination Data-driven decision making Preferred Experience: Delivery leadership in AMS / Managed Services model Experience with multi-hospital, multi-facility healthcare networks Exposure to Oracle, USPI, Tenet, or large payer/provider ecosystems. Pay and Benefits Pay Range Minimum: $84000/Annual Pay Range Maximum: $202000/ Annual HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation. Compensation and Benefits A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
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