Required Skills - 5+ years of experience - Cisco Networking (managing VLAN's) - Knowledge of LAN/WAN - troubleshooting network connectivity issues - installing and configuring Cisco routers and switches Desired - CCNA or CCNP Location: 100% onsite at HQ (Vienna, VA) __________________________ Description: This position will provide Network technical support for tNetwork Operations End-of-Life Cisco switch replacement project across 200+ branches globally. Provide Cisco switch configuration, troubleshooting, wiping of old devices before eWaste, as well as coordination of multiple sites daily which includes the coordination of internal and external resources, change tickets, project documentation, vendors that provide onsite technical support, remote hands, and branch support personnel during migrations. Experience managing and coordinating sites in multiple time zones while conducting on-time delivery of project goals is paramount. This position will be full-time onsite at our Headquarters location in Vienna, VA. Once hired, there is a 2-week onboard training requirement. Training will be conducted Monday through Friday from 1000 - 1830 EST. *Working shift will be Monday Friday 1600-0000 EST (Eastern Time) at our Headquarters location in Vienna, Virginia. There will be occasional overtime for any Saturday project migrations and overtime if migrations go past midnight. Responsibilities Performs cisco switch configurations, upgrades, patches, troubleshooting Utilize multiple monitoring applications to ensure optimal system performance Respond to alerts and alarms, identifies and corrects problems before or after network migrations Create and work on tickets in a service management application and monitor ticket queues Create, manage, and coordinate end to end change tickets for all migrations Troubleshoot and escalate incidents and problems Interface with other ETS areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service. Work with others to update and document technical procedures Maintain, configure, and perform preventative maintenance to various network equipment *Maintain and configure network circuits at remote sites to include turnup, turndown, and troubleshooting Perform other related duties as assigned May be assigned to other tasks based on need Qualifications Knowledge, Skills, and Abilities Knowledge and experience of cisco networking to include routers and switches including creating and managing VLANs Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: EIGRP, Metro Ethernet, TCP/IP, SDLC, RS232, BGP Ability to troubleshoot network connectivity issues as well as troubleshooting via remote support personnel Previous work experience performing similar migrations of networking equipment across hundreds of geographically dispersed sites Highly organized and detail oriented and able to manage multiple project tasks and migrations per shift/day Ability to troubleshoot network connectivity issues as well as troubleshooting via remote support personnel In-depth experience and technical training in WAN/LAN communications including demonstrated experience installing, configuring, troubleshooting and maintaining Cisco routers and switches * Experience with installation and deinstallation of branch office networking circuits, setting up VLAN, WAP, and managing an internal and external ticket queue with vendors Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions Experience that demonstrates dependability, productivity, and accuracy Demonstrated analytical and problem-solving skills Effective verbal and written communication skills Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets and create and manage end to end change tickets for branch migrations Ability to work independently and as part of a team Ability to work under pressure (urgent problems, deadlines, changing priorities) Desired Bachelors degree in Information Technology or the equivalent combination of training, education, and experience CCNA or CCNP certifications Experience in presenting technical solutions and/or recommendations Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems Advanced skill in diagnosing and troubleshooting issues Advanced research, analytical, and problem solving skills The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidates/applicants qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship is not available. Benefits/Other Compensation This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when theres a position you really want, youre fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays guiding principles is do the right thing. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570. Drug testing may be required; please contact a recruiter for more information.
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