NEW RESTAURANT OPENING!!
Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on coming here in fall, 2026.
In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity.
At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.
Reporting to the Executive Chef we're looking for Sous Chefs to join our team and help us open our third US restaurant.
Work somewhere awesome:
Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US.
As a Hawksmoor Sous Chef, you play a key role in the successful day-to-day operation of the kitchen. You are responsible for consistently delivering Hawksmoor food quality and standards, working collaboratively with the kitchen team to ensure exceptional guest experiences. You support the preparation and execution of dishes during service, lead and develop Team Members, and assist with ordering, communication, and operational tasks. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values.
Responsibilities include but are not limited to following:
Guest Experience
Competent in leading all sections of the kitchen to the highest standard, including a strong grill capability.
Demonstrate excellent knife skills, including fish and meat preparation.
Maintain full knowledge of product provenance and supplier partnerships; ensure only the highest quality ingredients are received and used.
Show genuine care and ownership in delivering an exceptional guest experience.
Understand CSI metrics and how the kitchen impacts them..
Ensure all recipe are executed precisely and consistently, upholding Hawksmoor’s uncompromising standards.
Team Engagement & Culture
Embody Hawksmoor values with professionalism, positivity, and integrity.
Actively seek, welcome, and apply feedback to continuously improve.
Train and develop Team Members, ensuring the team is progressing and reaching potential.
Act as a mentor and role model for Team Member and new Starters.
Communicate clearly and effectively during service, provide constructive, high-quality feedback.
Deliver clear, calm leadership during service, fostering focus and emotional intelligence under pressure.
Champion the team in service, across the wider restaurant, and on Blink.
Ensure structured pre-shift briefings, ongoing training, and effective communication.
Demonstrate genuine care for team welfare, engagement, and the delivery of high-quality family meals.
Health & Safety
Ensure full compliance with allergy protocols, food safety standards, fire procedures, and cleanliness policies.
Complete all required training and consistently uphold hygiene standards.
Maintain a clean, organized workspace with accurate labeling at all times.
Ensure team adherence to cleanliness and safety standards through training and example
Maintain equipment inventory and ensure the kitchen is always fully operational.
Operational Standards
Manage time effectively to support service and team needs.
Implement and maintain effective kitchen systems and training programs.
Deliver financial performance in line with company budgets while identifying efficiencies.
Monitor stock levels across food, dry goods, and non-consumables to maintain par levels and minimize waste.
Support recipe execution to maintain standards and protect high-value ingredients.
Assist with ordering and stock control, including placing orders.
Understand and can interpret flash food cost reports.
Support sales initiatives and maximize covers through operational readiness and collaboration.
Enforce absence and lateness policies consistently and fairly.
Purpose & DEIB
Champion Diversity, Equity, Inclusion, and Belonging within the kitchen.
Foster an environment, addressing inappropriate behaviors or discrimination proactively.
Be knowledgeable about Hawksmoor’s charity partners.
Support sustainability initiatives, waste reduction, recycling programs, and energy efficiency.
Demonstrate a deep understanding of ingredient provenance and responsible sourcing.
Inspire pride within the team regarding quality, sustainability achievements, and partnerships.
Understand ingredient sourcing and the significance of Hawksmoor being a B Corporation.
Continuously identify opportunities to reduce food waste and improve environmental impact.
We use eVerify to confirm U.S. Employment eligibility. Read Less
NEW RESTAURANT OPENING!!
Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on coming here in fall, 2026.
In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity.
At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.
Reporting to the General Manager we're looking for a Bar Manager to join our team and help us open our third US restaurant.
Work somewhere awesome:
Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US.
As a Hawksmoor Bar Manager, you are key to the successful operation of the bar. You are responsible for consistently maintaining Hawksmoor’s service quality and standards while leading and supporting the bar team to deliver exceptional guest experiences. Working closely with the wider management team, you help ensure smooth daily operations and foster a collaborative, high-performing environment. You lead by example on the floor, creating a culture of professionalism, teamwork, and genuine hospitality. We are proud to be a workplace that welcomes everyone and stays true to our values, and you play an important role in upholding and championing this culture within the team.
Responsibilities include but are not limited to the following:
Guest Experience
Expertly prepare all drinks on the Hawksmoor menu and regularly test the team to ensure consistency and quality.
Ensure efficient round building so drinks are prepared and served at their best.
Maintain expert knowledge of the drinks menu, including cocktails, whisky, and wine, and confidently make recommendations to guests.
Maintain a strong knowledge of the food menu and support guests with thoughtful pairings and recommendations.
Maintain and oversee the aesthetics and organization of the back bar and bar top at all times.
Ensure the steps of service are consistently followed by the entire bar team.
Work the floor and support service across the restaurant when needed, floating between the bar and dining room.
Encourage and develop ideas from the team for menu changes, seasonal drinks, and bar events.
Confidently handle guest concerns or complaints and coach managers and team members on effective resolution.
Team Engagement & Culture
Embody and champion the Hawksmoor values with a proactive, positive attitude—working hard while being supportive and respectful to others.
Take ownership of personal development by continuously learning, seeking feedback, and striving to improve.
Lead consistent and inspiring bar team briefings that connect the bar with the wider restaurant operation.
Ensure end of night shift reports are completed thoroughly, including clear feedback on team performance and service, and communicate effectively with the management team.
Provide ongoing feedback across all areas of the restaurant and encourage cross-training and development in bar knowledge.
Lead recruitment for the bar team, ensuring high standards, best practice hiring, and effective probation and development management.
Health & Safety
Adhere to all allergy awareness, cleanliness, and food safety procedures.
Complete all required training and consistently uphold hygiene standards.
Follow opening and closing procedures and confidently guide others in maintaining these standards.
Operational Standards
Manage the bar schedule to meet labor targets.
Oversee bar comps and promotions while monitoring their impact on the department budget.
Manage all stock-taking processes and reporting.
Be accountable for GP variance and waste management.
Recognize how operational errors can impact both guest experience and overall business performance.
Ensure all drink specifications, recipes, and batch preparations are followed accurately and kept up to date.
Actively identify opportunities to reduce waste and improve operational efficiency.
Purpose & DEIB
Use inclusive and respectful language while treating all guests and team members with empathy.
Actively recruit and build teams with diversity and inclusivity in mind.
Be knowledgeable about the company’s charity partnerships and sustainability goals and actively support these initiatives.
Understand ingredient sourcing and the significance of operating as a B Corporation, including the commitment to responsible and sustainable practices.
NEW RESTAURANT OPENING!!
Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on coming here in fall, 2026.
In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity.
At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.
Reporting to the General Manager we're looking for a Restaurant Manager to join our team and help us open our third US restaurant.
Work somewhere awesome:
Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US.
As a Hawksmoor Restaurant Manager, you are central to the successful day-to-day running of the restaurant. You lead from the front, ensuring Hawksmoor’s service standards and culture are consistently delivered at the highest level. Working collaboratively with the wider management team, you drive exceptional guest experiences, strong team engagement, and operational excellence. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values.
Responsibilities include but are not limited to:
Guest Experience
Role model exceptional hospitality, consistently delivering and elevating Hawksmoor service standards. Confidently lead and support all areas of the restaurant during service. Deliver and coach “Hawksmoor Steak Chat,” ensuring consistency and impact across the team. Provide expert menu knowledge, confidently recommending and describing dishes and drinks. Create genuine hospitality moments by engaging with Guests, managing “Journey to Regular,” and being visible on the floor. Oversee large party and private dining experiences, ensuring seamless execution. Role model and uphold Steps of Service, as well as opening and closing procedures. Own the restaurant walk-through and ensure the space is fully prepared for service. Maintain accountability for current guest experience scores, identify opportunities, and implement improvements within the restaurant. Confidently handle guest concerns or complaints and coach Team Members on effective resolutions.Team Engagement & Culture
Embody and champion the Hawksmoor values with a proactive, positive attitude - working hard while being supportive and respectful to others. Support recruitment and onboarding processes for Team Members. Provide ongoing feedback, coaching, and development support to Team Members. Create opportunities for progression and cross-site development within the team. Champion the team in service, across the wider restaurant, and on Blink. Ensure structured pre-shift briefings, ongoing training, and effective communication. Foster a positive, inclusive environment where team input is valued and morale is strong. Take ownership of management team development, following individual growth plans. Health & Safety Adhere to all allergy awareness, cleanliness, and food safety procedures. Complete all required training and consistently uphold hygiene standards. Follow opening and closing procedures and confidently guide others in maintaining these standards. Operational Standards Manage team scheduling and labor performance to meet business needs and financial targets. Oversee comps and promotions in line with budget, ensuring clear communication with the team. Recognize how operational mistakes can impact both the guest experience and the business. Ensure adherence to all financial procedures, including cash handling and safe management. Recognize the impact of operational decisions on both guest experience and overall business performance. Actively identify opportunities to reduce waste and improve operational efficiency. Enforce absence and lateness policies consistently and fairly. Purpose & DEIB Champion Diversity, Equity, Inclusion, and Belonging within the restaurant. Use inclusive, respectful language while treating all Guests and Team Members with empathy. Actively recruit and build teams with diversity and inclusivity in mind. Be knowledgeable about Hawksmoor’s charity partners and sustainability goals and actively support these initiatives. Understand ingredient sourcing and the significance of operating as a B Corporation, including the commitment to responsible and sustainable practices. We use eVerify to confirm U.S. Employment eligibility. Read LessNEW RESTAURANT OPENING!!
Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on coming here in fall, 2026.
In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity.
At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.
Reporting to the General Manager we're looking for a Wine Manager to join our team and help us open our third US restaurant.
Work somewhere awesome:
Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US.
As a Hawksmoor Wine Manager, you play a key role in the successful operation of the restaurant and the delivery of an outstanding guest experience. You are responsible for upholding and championing Hawksmoor’s service standards and wine program, ensuring excellence in both product knowledge and hospitality. Working closely with the management and service teams, you help create a collaborative environment where we consistently deliver exceptional service to every guest. At Hawksmoor, we are proud to be a workplace that welcomes everyone and reflects our values of warmth, integrity, and genuine hospitality.
Responsibilities include but are not limited to the following:Guest Experience
Deliver confident, engaging wine service on the restaurant floor, creating memorable moments for our guests.
Guide guests through the wine list with thoughtful recommendations and well-considered food pairings.
Recommend and enthusiastically describe any dish or drink on the menu with clarity and confidence.
Demonstrate a strong understanding of restaurant service and work closely with the Restaurant Manager and wine team to deliver an exceptional guest experience.
Ensure genuine hospitality and expert service from the team, positively influencing every guest’s visit.
Oversee and support the wine team during PRD and large-party service to maintain seamless execution.
Lead by example and coach the team to consistently follow Hawksmoor’s Wine Steps of Service.
Maintain a deep understanding of our food and beverage suppliers and sourcing, and confidently train the team on these stories and standards.
Possess expert menu and wine knowledge, with confidence in resolving guest concerns or quality issues professionally.
Respond promptly and positively to any guest feedback assigned to you.
Champion JTR initiatives from a wine perspective while supporting broader FOH initiatives.
Team Engagement & Culture
Embody Hawksmoor’s values with a proactive, positive, and professional attitude.
Drive FOH team engagement in wine knowledge, service standards, and continuous learning.
Support colleagues on the restaurant floor during service, encouraging a collaborative and team-focused approach.
Actively seek, welcome, and respond to feedback from peers and managers.
Provide ongoing feedback, coaching, and development support to team members.
Demonstrate genuine care for both the team and the overall guest experience.
Plan and deliver engaging, impactful wine trainings and daily briefings, generously sharing knowledge and expertise.
Ensure thorough wine training for new servers and support the development of the sommelier team.
Health & Safety
Adhere to all allergy awareness, cleanliness, and food safety procedures.
Complete all required training and consistently uphold hygiene standards.
Follow opening and closing procedures and confidently guide others in maintaining these standards.
Operational Standards
Manage time effectively to support team needs and operational goals, including efficient labor management.
Maintain organized cellar management and accurate stock control.
Monitor and manage GP variance (theoretical vs. actual).
Ensure the wine list remains accurate, current, and properly maintained.
Oversee wine deliveries, ensuring all stock is received, checked, and logged accurately.
Understand and manage wine department comps and promotions responsibly.
Recognize how operational mistakes can impact both the guest experience and the business.
Promote efficient and timely wine service while coaching the team on best practices.
Track and manage wine wastage appropriately.
Enforce absence and lateness policies consistently and fairly.
Purpose & DEIB
Use inclusive and respectful language while treating all guests and team members with empathy.
Be knowledgeable about the company’s charity partnerships and sustainability goals and actively support these initiatives.
Understand ingredient sourcing and the significance of operating as a B Corporation, including the commitment to responsible and sustainable practices.
We use eVerify to confirm U.S. Employment eligibility. Read LessNEW RESTAURANT OPENING!!
Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on coming here in fall, 2026.
In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity.
At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.
Reporting to the Executive Chef we are looking for a Pastry Sous Chef to join our team and help us open our third US restaurant.
Work somewhere awesome:
Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US.
As a Hawksmoor Pastry Sous Chef, you play a key role in the successful day-to-day operation of the kitchen. You are responsible for consistently delivering Hawksmoor food quality and standards, working collaboratively with the kitchen team to ensure exceptional guest experiences. You support the preparation and execution of high-quality desserts with precision and care during service, lead and develop Team Members, and assist with ordering, communication, and operational tasks. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values.
Responsibilities include but are not limited to the following:
Guest Experience
Work closely with other chefs to ensure consistency and quality
Support and guide Pastry Cooks on the pastry section
Maintain high standards of food safety and cleanliness
Manage mise en place and section organization efficiently
Prepare and present desserts to Hawksmoor standards
Maintain full knowledge of product provenance and supplier partnerships; ensure only the highest quality ingredients are received and used.
Show genuine care and ownership in delivering an exceptional guest experience.
Understand CSI metrics and how the kitchen impacts them.
Ensure all recipe are executed precisely and consistently, upholding Hawksmoor’s uncompromising standards.
Team Engagement & Culture
Embody Hawksmoor values with professionalism, positivity, and integrity.
Actively seek, welcome, and apply feedback to continuously improve.
Train and develop Team Members, ensuring the team is progressing and reaching potential.
Act as a mentor and role model for Team Member and new Starters.
Communicate clearly and effectively during service, provide constructive, high-quality feedback.
Deliver clear, calm leadership during service, fostering focus and emotional intelligence under pressure.
Champion the team in service, across the wider restaurant, and on Blink.
Ensure structured pre-shift briefings, ongoing training, and effective communication.
Demonstrate genuine care for team welfare, engagement, and the delivery of high-quality family meals.
Health & Safety
Ensure full compliance with allergy protocols, food safety standards, fire procedures, and cleanliness policies.
Complete all required training and consistently uphold hygiene standards.
Maintain a clean, organized workspace with accurate labeling at all times.
Ensure team adherence to cleanliness and safety standards through training and example
Maintain equipment inventory and ensure the kitchen is always fully operational.
Operational Standards
Manage time effectively to support service and team needs.
Implement and maintain effective kitchen systems and training programs.
Deliver financial performance in line with company budgets while identifying efficiencies.
Monitor stock levels across food, dry goods, and non-consumables to maintain par levels and minimize waste.
Support recipe execution to maintain standards and protect high-value ingredients.
Assist with ordering and stock control, including placing orders.
Understand and can interpret flash food cost reports.
Support sales initiatives and maximize covers through operational readiness and collaboration.
Enforce absence and lateness policies consistently and fairly.
Purpose & DEIB
Champion Diversity, Equity, Inclusion, and Belonging within the kitchen.
Foster an environment, addressing inappropriate behaviors or discrimination proactively.
Be knowledgeable about Hawksmoor’s charity partners.
Support sustainability initiatives, waste reduction, recycling programs, and energy efficiency.
Demonstrate a deep understanding of ingredient provenance and responsible sourcing.
Inspire pride within the team regarding quality, sustainability achievements, and partnerships.
Understand ingredient sourcing and the significance of Hawksmoor being a B Corporation.
Continuously identify opportunities to reduce food waste and improve environmental impact.
NEW RESTAURANT OPENING!!
Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on coming here in fall, 2026.
In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity.
At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.
Reporting to the Executive Chef we're looking for an Executive Sous Chef to join our team and help us open our third US restaurant.
Work somewhere awesome:
Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US.
As a Hawksmoor Executive Sous Chef, you are responsible for the leadership and management of the kitchen team and instrumental to the successful running of the kitchen. You work closely with the Executive Chef to ensure smooth operations in all areas of the kitchen, developing your team, and conducting inspirational briefings to both the kitchen and front of house teams. As well as managing the day-to-day kitchen operations, the kitchen team, and maintaining Hawksmoor food quality and standards, you collaborate closely with departmental managers to ensure the restaurant operates seamlessly, being available to support other departments if needed for the common goal of exceptional services. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values.
Responsibilities include but are not limited to the following:
Guest Experience
Confidently lead all kitchen sections, including grill, ensuring consistent excellence throughout service.
Demonstrate advanced knife skills, including fish preparation and butchery.
Maintain expert knowledge of product quality, provenance, and supplier partnerships.
Deliver exceptional dishes from your station while overseeing the performance of all sections and Sous Chefs.
Understands current CSI performance and proactively influence improvement through kitchen standards and responsiveness to feedback.
Execute all recipes precisely and ensure Hawksmoor’s standards are consistently met.
Support the development, testing, and implementation of new menu items.
Show genuine care for the guest experience, recognizing the kitchen’s direct impact on every table.
Team Engagement & Culture
Embody Hawksmoor values with professionalism, positivity, and integrity.
Develop future leaders by mentoring Sous Chefs and preparing successors.
Take responsibility for recruitment, onboarding, and structured training for new and existing team members.
Deliver clear communication from the Executive Chef to the team with focus and direction.
Champion the team in service, across the wider restaurant, and on Blink.
Provide constructive, high-quality feedback during and after service.
Lead calmly and decisively, demonstrating emotional intelligence under pressure.
Ensure structured pre-shift briefings, ongoing training, and effective communication.
Foster strong team welfare standards, including ensuring high-quality family meals.
Encourage progression opportunities across the restaurant.
Seek and act upon feedback to continuously improve your own leadership capability.
Health & Safety
Ensure full compliance with allergy protocols, food safety standards, fire procedures, and cleanliness policies.
Complete all required training and consistently uphold hygiene standards.
Support Ecosure audits to achieve and maintain high scores, actioning any follow-up requirements.
Ensure clear, accurate labeling and immaculate kitchen organization.
Sign off kitchen notes and monitor maintenance and food-related issues.
Oversee equipment ordering and report maintenance issues promptly.
Guide the team confidently through opening and closing procedures.
Operational Standards
Act as an advanced user of Restaurant 365, managing stock control, reporting, and analysis.
Monitor ordering patterns, identify discrepancies, and prevent over-ordering or shortages.
Demonstrate strong financial literacy, including labor control, forecasting, and cost management.
Drive efficiency in kitchen organization and labor deployment, factoring in forecasts and events.
Train kitchen and front of house team on dish specifications and quality standards.
Assume full kitchen leadership in the Executive Chef’s absence, delivering performance in line with budget and forecast.
Support sales initiatives and maximize covers through operational readiness and collaboration.
Ensure disciplined stock rotation and collaborate with the Executive Chef to resolve issues swiftly.
Enforce absence and lateness policies consistently and fairly.
Purpose & DEIB
Champion Diversity, Equity, Inclusion, and Belonging within the kitchen.
Foster an environment, addressing inappropriate behaviors or discrimination proactively.
Be knowledgeable about Hawksmoor’s charity partners.
Support sustainability initiatives, waste reduction, recycling programs, and energy efficiency.
Demonstrate a deep understanding of ingredient provenance and responsible sourcing.
Inspire pride within the team regarding quality, sustainability achievements, and partnerships.
Understand ingredient sourcing and the significance of Hawksmoor being a B Corporation.
Continuously identify opportunities to reduce food waste and improve environmental impact.
NEW RESTAURANT OPENING!!
Boston is one of the most beautiful and important cities in the country – rich in history, energy, and culinary excellence. We've had our eye on it for a while. So, after twenty years of building Hawksmoor in the UK, Ireland, Chicago, and New York, we've finally set our sights on coming here in fall, 2026.
In Fort Point, we've found a home that reminds us of where Hawksmoor began two decades ago – the character, community and creativity.
At 15 Necco Street (Platinum LEED-certified – a natural fit for our commitment to sustainability and our B-Corp values), we'll have space for 200+ guests, private dining and event spaces, a bar program recognized by the James Beard Foundation and Tales of the Cocktail, sweeping views across Fort Point Channel, and an outdoor terrace made for long lunches and celebratory dinners.
Reporting to the General Manager we're looking for a Reservations Manager to join our team and help us open our third US restaurant.
Work somewhere awesome:
Careers with Hawksmoor Restaurants are among the best- generous pay and benefits, award winning restaurants, unrivalled career opportunities and some of the happiest people in the business (as voted by the people who work here). Recognized as one of the top 100 companies to work for in the UK for fourteen years in a row and we endeavor to do the same in the US.
As a Hawksmoor Reservations Manager, you lead the department with a focus on guest experience, people, process, and performance. You ensure Hawksmoor standards are consistently delivered, the team is supported and developed, and the reservations function operates efficiently while working seamlessly with the wider restaurant. Hawksmoor is proud to be an inclusive workplace that welcomes everyone and lives by its values.
Responsibilities include but are not limited to the following:
Guest Experience
Role model exceptional hospitality, consistently delivering and elevating Hawksmoor service standards.
Deliver warm, professional communication across telephone, email, and in-person interactions in line with Hawksmoor tone and style.
Manage OpenTable reservations, blocking, and reporting with accuracy, including expert availability planning.
Welcome and check in Guests with genuine hospitality, ensuring smooth table flow and coat room management.
Confidently lead the door during peak shifts, setting the standard for service and organization.
Maintain clear communication with the kitchen, bar, and floor teams regarding guest needs and preferences.
Embed “Journey to Regular” principles into daily operations and team behaviors.
Monitor Sentiment Search insights and CSI performance, guiding the team to continuously improve.
Demonstrate strong menu knowledge, confidently guiding Guests and making recommendations.
Handle guest feedback and complaints with empathy, urgency, and professionalism, ensuring timely follow-up.
Ensure accurate and details guest notes are consistently maintained, including VIPs and special request.
Team Engagement & Culture
Embody Hawksmoor values with professionalism, positivity, and integrity.
Develop future leaders by mentoring Team Members and preparing successors.
Oversee recruitment, headcount planning, and structured onboarding.
Lead, coach, and inspire both management and hourly Team Members to deliver exceptional performance.
Deliver engaging and effective briefings that align with the reservations team and wider restaurant.
Foster a positive, inclusive environment where team input is valued and morale is strong.
Health & Safety
Adhere to all allergy awareness, cleanliness, and food safety procedures.
Complete all required training and consistently uphold hygiene standards.
Follow opening and closing procedures and confidently guide others in maintaining standards.
Operational Standards
Manage time and priorities effectively in line with business and team needs.
Manage scheduling and monitor labor performance to meet business needs and financial targets.
Drive demand and optimize the reservations book, identifying opportunities to maximize covers and revenue.
Demonstrate a strong understanding of demand conversion and its impact on the business performance.
Train and guide the team on comps, promotions, and their financial implications.
Utilize financial reporting tools to monitor performance and inform decision-making.
Recognize how operational decisions and errors impact both guest experience and overall business performance.
Work collaboratively with all departments to ensure smooth and efficient restaurant operations.
Enforce absence and lateness policies consistently and fairly.
Purpose & DEIB
Champion Diversity, Equity, Inclusion, and Belonging within the restaurant.
Use inclusive and respectful language while treating Guests and Team Members with empathy.
Foster an environment, addressing inappropriate behaviors or discrimination proactively.
Be knowledgeable about Hawksmoor’s charity partnerships and sustainability goals and actively support these initiatives.
Understand ingredient sourcing and the significance of Hawksmoor being a B Corporation, including the commitment to responsible and sustainable practices.
