Do you have Call Center experience and are looking for an opportunity to start a career? We have the perfect job for you! This position is temp-to-hire. The inbound call center offers many opportunities for growth and development. No sales involved. You will not only further develop your CSR skills but will also gain experience with Health and Human Services.
Responsibilities:
Respond to inbound customer phone inquiries in a prompt, courteous, and concise manner
Provide callers with unbiased information to assist customers with application and eligibility requirements for CHIP, Medicaid and SNAP
Access, review, & interpret customer application and contents
Accurately perform all data entry functions to reflect customer activities/transactions
Answer customer questions & assists in problem resolution
Assist customers in the enrollment process of CHIP, Medicaid, SNAP or other benefits
Document all client encounters in clear & concise logs
Assist inbound callers with benefit application process.
Accurately update existing client accounts
Requirements:
Ability to sit at your desk for at least 90% of your work day
Must be flexible to work MON-FRI between the hours of 6am- 8pm
Must consent to a background check
Required to type a minimum of 30 WPM or more
Cannot request time off during first 45 days
Experience:
6 months call center experience
Strong customer service
Computer navigation skill
Knowledge and Skills:
Must work well in team settings and have the ability to problem solve, negotiate, and multitask.
Organizational skills and verbal and written communication skills are a must.
High School Diploma/GED
Excellent interpersonal skills and integrity
Professional phone etiquette
Positive attitude
Ability to solve problems
