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Harvey Inc.
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  • Senior Technical Recruiter, Product & Design  

    - San Francisco County
    Why Harvey At Harvey, we’re transforming how legal and professional se... Read More
    Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We are looking for our first technical recruiter in New York. As an early team member, you will work with cross-functional partners to help lay the foundational groundwork for technical hiring in this location. This is a full-cycle recruiting role, where you'll manage the entire recruitment process; from building pipelines to closing offers. What You'll Do Partner closely with technical leadership to deeply understand hiring needs while providing strategic guidance on recruiting best practices Build and nurture a strong pipeline of technical talent to support both current hiring and future growth Advise hiring managers on market dynamics, compensation insights, and effective talent acquisition strategies Identify opportunities to streamline recruiting workflows and enhance operational efficiency across the hiring process Ensure data integrity and accuracy within our Applicant Tracking System (Ashby), maintaining a high standard of system hygiene Mentor and support other team members to elevate overall recruiting performance and execution Lead strategic sourcing initiatives to engage top-tier, passive candidates across various technical disciplines Collaborate cross-functionally within the company to align recruiting efforts with broader organizational goals What You Have 7+ years of full-cycle technical recruiting experience at a fast-paced environment Proven track record building strong technical teams in a high growth company Can develop relationships with hiring partners and become a trusted advisor Knows how to effectively communicate with candidates and be able to efficiently and systematically manage their individual processes You possess low ego and are willing to roll up your sleeves to accomplish our collective goals Help mentor other teammates by leading by example and providing guidance Understand the importance of data and metrics to influence recruiting strategies The type of person that keeps up with trends in technology, startups and which companies are the current magnets for top tier talent Compensation $126,400-$189,600 Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [ here ]. #LI-ML1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai Read Less
  • Mid Market Sales Manager, Chicago  

    - Cook County
    Why Harvey At Harvey, we’re transforming how legal and professional se... Read More
    Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Mid Market Sales Manager at Harvey , you will lead and coach high-performing Account Executives in driving the growth and success of our AI solutions within mid sized and boutique law firms and in house legal teams. You’ll be responsible for the team’s delivery on ambitious sales targets and rolling up your sleeves to work directly with prospective Harvey customers. You’ll help refine the operational foundations of our rapidly growing Mid Market organization by developing playbooks, best practices, and a best-in-class sales toolkit. We are looking for a self-starter who can navigate ambiguity, operate in a fast-paced environment, and solve complex problems with limited oversight. Ideal candidates will have superb core sales skills, experience scaling high-velocity teams and mentoring colleagues, outstanding communication skills, and an affinity for understanding customer needs. What You'll Do Lead a team of consultative, solution-based, Mid Market software sales professionals to achieve ARR targets through both net new logo and expansion deals. Own managing and reporting on your book of business, including accurate revenue forecasting and pipeline maintenance. Proactively assist with recruiting and hiring new team members. Coach and develop Mid Market account executives to promote career growth Refine our sales playbook to enable all sellers to better deliver consultative sales engagements at high velocity Work cross-functionally across the organization to build effective sales processes and solutions that meet the needs of Harvey’s clients. What You Have 7+ years of tech sales experience 2+ years of people management experience training and coaching a high-performance sales team. Experience operating in an early stage, high-growth environment. Strong communication skills with the ability to clearly articulate technical concepts to a variety of audiences. Proven track record of selling complex software solutions to enterprise clients, with the ability to successfully execute on a consultative, solutions-oriented, value-based selling methodology. Demonstrated passion for Harvey’s mission and strong understanding of AI and its potential applications in knowledge work and interest in the legal profession and helping lawyers do their jobs better and more efficiently. Energized by mentoring account executives, contributing to the development of our sales processes and team-driven sales culture, refining the value proposition of our solutions and creating sales resources to drive our success. Compensation $320,000-340,000 OTE (50/50 split) Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [ here ]. #LI-AB1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai Read Less
  • Remote Support Enablement Specialist  

    - Wayne County
    Why Harvey At Harvey, we’re transforming how legal and professional se... Read More
    Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is building a world-class support function, and keeping our team equipped as the product rapidly evolves is a critical part of that foundation. We are looking for a Support Enablement Specialist to work alongside our Support Enablement Lead in building and delivering the programs that help every specialist ramp quickly and keep growing. Reporting to the Support Operations Manager, with day-to-day direction from the Support Enablement Lead, you will focus on executing and maintaining enablement content across the full learning lifecycle — from onboarding new hires to delivering ongoing training as Harvey’s product and processes change. You'll work closely with the Support Enablement Lead, who will set direction and priorities, while you own the execution and delivery of content across the enablement program. This role is a great fit for someone who is a strong executor, loves creating content that actually helps people, and thrives in a fast-moving environment where the work is always evolving. What You'll Do Build and maintain enablement content across the full learning lifecycle — onboarding curricula, product update training, process guides, quick-reference materials, and skills development resources. Translate rapid product releases and process changes into clear, digestible learning content quickly and in the right format for the audience — written guides, short videos, live sessions, or self-guided modules. Support the delivery and logistics of the onboarding program, including coordinating new hire schedules, tracking ramp progress, and flagging areas where additional support may be needed. Maintain and organize the enablement content library, ensuring materials stay accurate, current, and easy to find as the product and team scale. Partner with QA and the Enablement Lead to identify knowledge gaps surfaced by ticket trends and QA scores, and turn those gaps into targeted learning content. Partner with Customer Education and Product to stay current on releases and incorporate changes into training materials before they surface as issues in tickets. Gather feedback from specialists and new hires to continuously improve content and the learning experience. Track content performance metrics and share insights with the Lead to inform program improvements. What You Have 2+ years of experience in support enablement, support content creation, or a related role within a technical SaaS product environment. Strong content creation skills — you can take complex product or process information and turn it into something clear, engaging, and easy to act on. Solid instructional design fundamentals: you understand how to structure learning content, build in reinforcement, and choose the right format for the right moment. Experience working in fast release cycles and adapting materials quickly as products evolve. Organized and detail-oriented — you can manage a content library, track multiple projects, and keep materials current without things slipping. Familiarity with support workflows and what it takes for a specialist to handle technical customer issues with confidence. Collaborative by nature — you work well alongside a Lead, take direction clearly, and proactively flag issues or opportunities. Bonus: experience with LMS platforms, video creation tools, or AI-assisted content development workflows. Compensation $87,000 - $130,400 USD Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [ here ]. #LI-AD1 NOTE: this role is only open to remote candidates located in: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Louisiana, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. If you're a commutable distance from our San Francisco or New York offices, this role will instead call for a hybrid schedule 3 days per week. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai Read Less
  • Remote Technical User Operations Specialist  

    - Mecklenburg County
    Why Harvey At Harvey, we’re transforming how legal and professional se... Read More
    Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a User Operations Specialist, you will be the frontline support within the User Operations team, reporting to the User Operations Manager. Your role is crucial in providing empathetic and efficient support to our customers. We are seeking someone who loves problem-solving, is adept at handling multiple priorities, and is passionate about working with enterprise customers to ensure a seamless support experience. "This role is open to remote candidates located in: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Louisiana, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin” What You'll Do Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs). Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts. Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience. Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support. Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles). Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes. What You Have 3+ years of proven experience in a fast-paced technical support role, delivering white-glove or premium support to large enterprise customers for AI-driven products. Exceptional empathy and communication skills (written and verbal), with the ability to build trust, connect with customers, and clearly explain complex technical concepts to both technical and non-technical audiences. Strong problem-solving and critical-thinking abilities, with a creative approach to diagnosing and resolving complex issues. Highly organised and adaptable, able to manage multiple tasks and competing priorities effectively. Solid understanding of APIs, with the ability to troubleshoot and articulate API-related concepts clearly. Proficiency with customer support tools and CRM systems. Collaborative team player who builds positive cross-functional relationships while contributing effectively in a shared environment. Demonstrated passion for learning and continuous improvement, with a commitment to staying current on industry trends and best practices. Compensation $94,000-$126,000 Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [ here ]. #LI-AD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai Read Less
  • Remote Technical User Operations Specialist  

    - King County
    Why Harvey At Harvey, we’re transforming how legal and professional se... Read More
    Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a User Operations Specialist, you will be the frontline support within the User Operations team, reporting to the User Operations Manager. Your role is crucial in providing empathetic and efficient support to our customers. We are seeking someone who loves problem-solving, is adept at handling multiple priorities, and is passionate about working with enterprise customers to ensure a seamless support experience. "This role is open to remote candidates located in: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Louisiana, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin” What You'll Do Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs). Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts. Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience. Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support. Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles). Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes. What You Have 3+ years of proven experience in a fast-paced technical support role, delivering white-glove or premium support to large enterprise customers for AI-driven products. Exceptional empathy and communication skills (written and verbal), with the ability to build trust, connect with customers, and clearly explain complex technical concepts to both technical and non-technical audiences. Strong problem-solving and critical-thinking abilities, with a creative approach to diagnosing and resolving complex issues. Highly organised and adaptable, able to manage multiple tasks and competing priorities effectively. Solid understanding of APIs, with the ability to troubleshoot and articulate API-related concepts clearly. Proficiency with customer support tools and CRM systems. Collaborative team player who builds positive cross-functional relationships while contributing effectively in a shared environment. Demonstrated passion for learning and continuous improvement, with a commitment to staying current on industry trends and best practices. Compensation $94,000-$126,000 Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [ here ]. #LI-AD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai Read Less
  • Remote Support Enablement Specialist  

    - Santa Clara County
    Why Harvey At Harvey, we’re transforming how legal and professional se... Read More
    Why Harvey At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is building a world-class support function, and keeping our team equipped as the product rapidly evolves is a critical part of that foundation. We are looking for a Support Enablement Specialist to work alongside our Support Enablement Lead in building and delivering the programs that help every specialist ramp quickly and keep growing. Reporting to the Support Operations Manager, with day-to-day direction from the Support Enablement Lead, you will focus on executing and maintaining enablement content across the full learning lifecycle — from onboarding new hires to delivering ongoing training as Harvey’s product and processes change. You'll work closely with the Support Enablement Lead, who will set direction and priorities, while you own the execution and delivery of content across the enablement program. This role is a great fit for someone who is a strong executor, loves creating content that actually helps people, and thrives in a fast-moving environment where the work is always evolving. What You'll Do Build and maintain enablement content across the full learning lifecycle — onboarding curricula, product update training, process guides, quick-reference materials, and skills development resources. Translate rapid product releases and process changes into clear, digestible learning content quickly and in the right format for the audience — written guides, short videos, live sessions, or self-guided modules. Support the delivery and logistics of the onboarding program, including coordinating new hire schedules, tracking ramp progress, and flagging areas where additional support may be needed. Maintain and organize the enablement content library, ensuring materials stay accurate, current, and easy to find as the product and team scale. Partner with QA and the Enablement Lead to identify knowledge gaps surfaced by ticket trends and QA scores, and turn those gaps into targeted learning content. Partner with Customer Education and Product to stay current on releases and incorporate changes into training materials before they surface as issues in tickets. Gather feedback from specialists and new hires to continuously improve content and the learning experience. Track content performance metrics and share insights with the Lead to inform program improvements. What You Have 2+ years of experience in support enablement, support content creation, or a related role within a technical SaaS product environment. Strong content creation skills — you can take complex product or process information and turn it into something clear, engaging, and easy to act on. Solid instructional design fundamentals: you understand how to structure learning content, build in reinforcement, and choose the right format for the right moment. Experience working in fast release cycles and adapting materials quickly as products evolve. Organized and detail-oriented — you can manage a content library, track multiple projects, and keep materials current without things slipping. Familiarity with support workflows and what it takes for a specialist to handle technical customer issues with confidence. Collaborative by nature — you work well alongside a Lead, take direction clearly, and proactively flag issues or opportunities. Bonus: experience with LMS platforms, video creation tools, or AI-assisted content development workflows. Compensation $87,000 - $130,400 USD Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [ here ]. #LI-AD1 NOTE: this role is only open to remote candidates located in: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Louisiana, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. If you're a commutable distance from our San Francisco or New York offices, this role will instead call for a hybrid schedule 3 days per week. Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai Read Less
  • Remote Technical User Operations Specialist  

    - Cook County
    Why Harvey At Harvey, we’re transforming how legal and professional se... Read More
    Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a User Operations Specialist, you will be the frontline support within the User Operations team, reporting to the User Operations Manager. Your role is crucial in providing empathetic and efficient support to our customers. We are seeking someone who loves problem-solving, is adept at handling multiple priorities, and is passionate about working with enterprise customers to ensure a seamless support experience. "This role is open to remote candidates located in: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Louisiana, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin” What You'll Do Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs). Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts. Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience. Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support. Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles). Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes. What You Have 3+ years of proven experience in a fast-paced technical support role, delivering white-glove or premium support to large enterprise customers for AI-driven products. Exceptional empathy and communication skills (written and verbal), with the ability to build trust, connect with customers, and clearly explain complex technical concepts to both technical and non-technical audiences. Strong problem-solving and critical-thinking abilities, with a creative approach to diagnosing and resolving complex issues. Highly organised and adaptable, able to manage multiple tasks and competing priorities effectively. Solid understanding of APIs, with the ability to troubleshoot and articulate API-related concepts clearly. Proficiency with customer support tools and CRM systems. Collaborative team player who builds positive cross-functional relationships while contributing effectively in a shared environment. Demonstrated passion for learning and continuous improvement, with a commitment to staying current on industry trends and best practices. Compensation $94,000-$126,000 Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [ here ]. #LI-AD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai Read Less
  • Construction Superintendent | Traveling  

    - San Diego
    Job DescriptionJob DescriptionDescription:Traveling SuperintendentClas... Read More
    Job DescriptionJob DescriptionDescription:

    Traveling Superintendent


    Classification: Full-Time, Exempt

    Reports to: VP of Operations


    Lead the build and drive results! We are seeking an experienced Construction Superintendent to oversee operations and deliver high-quality projects safely, on time, and on budget.


    About our company: HARVEY USA provides commercial construction services throughout the western United States, exceeding expectations by delivering innovative construction solutions to a broad range of clients that demand excellence.


    About the Job: The Construction Superintendent is responsible for the planning, coordinating, and direct supervision of all suppliers and subcontractors to ensure each project remains on schedule and within budget. Projects will be located nationwide.


    The ideal candidate is a results-oriented, hands-on professional with the ability to deal effectively and interact well with clients, jurisdictions, subcontractors, and employees.


    We have a strong workload in Southern California, but our coverage extends from Texas to the West Coast.


    Responsibilities include, but are not limited to:


    · Plan, coordinate, and supervise suppliers and subcontractors in the best interest of the project schedule and budget guidelines.

    · Prepare project schedules and communicate to all parties the sequence of performing their scope of work.

    · Work closely with the project management team to ensure on-time completion.

    · Conduct safety site meetings and maintain project safety files and records

    · Practice and implement the Company safety protocols.

    · Perform and manage quality control.

    · Complete the close-out process by maintaining accurate as-built drawings throughout the project, completing punch lists, inspections, and sign-offs.

    · Review plans, complete constructability review, submit and maintain RFI’s, review submittals, maintain daily logs, document project status, and track materials and deliveries.



    Requirements:

    Qualifications and Requirements:


    · 3+ years in the commercial construction industry, ground up work preferred.

    · Must have strong ability to read and understand construction documents.

    · Highly organized, positive attitude, and team player

    · Ability and willingness to travel throughout the U.S. for the project duration.

    · Proven background with employee/management relationships

    · Strong interpersonal skills with an ability to interact with executive-level clients.

    · Exceptional oral and written communication skills.

    · Ability to identify and manage priorities.

    · Capable of multi-tasking and the ability to work in a team environment as well as independently.

    · Strong proficiency with Microsoft Office Suite a plus

    · CPR/First Aid Certification.

    · OSHA 30-Hour Certification.


    We Offer:

    Comprehensive Benefits (medical, dental, and vision)401(k) company matchedLife Insurance

    This employer participates in E-Verify and will provide the federal government with your form i-9 information to confirm that you are authorized to work in the U.S.

    Want to work in a friendly, fast-paced environment where opportunities for advancement abound?

    We believe that a diverse culture means more than just recognizing our differences. A truly diverse culture allows you the opportunity and freedom to be yourself. We are committed to celebrating diversity and to fostering a diverse working community.


    All offers of employment are contingent upon successfully passing a pre-employment background check, drug screening, and physical endurance test relevant to the job requirements. We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic under applicable law.


    Equal Opportunity Employer D/F/M/V.

    Read Less

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