Job DescriptionJob DescriptionHybrid: South San Francisco
Job Summary:The Experience Design team is seeking a UX Researcher.This role will be responsible for supporting the Experience Design Director in planning and conducting end-to-end customer experience research across the prioritized Experience Operations roadmap.By employing best practices in Design Thinking and Human Centered Design methodologies, the Design Researcher will be expected to present research findings at multiple levels within the organization. These findings will include the analysis of qualitative data and metrics to identify current state customer experiences, gaps and opportunities in experiences, and the comparison of brand experiences across the portfolio.Further, the UX Design Researcher is expected to work closely with the CX Researcher, Sr. Business Analyst, Data Analytics Analyst, and Studio Design Lead to support transformational opportunities within the patient, other customers, and employee experience.This is a varied role that is key to the effective delivery of analysis that will drive the experience designs which underpin strategic transformation within the brand. It requires a natural orientation towards patients and customer empathy, the ability to pivot and shift priorities, a collaborative team-player mindset, and a positive attitude coupled with a sense of urgency to deliver results.The Experience Design Researchers will gather insights, and data to support journey analysis and design of CX/UX workshops such as Service Modeling, Micro Journey Mapping or Design Sprints.This role will be instrumental in the preparation of materials preceding these events and post-event read-outs, curating a library of experience journey maps and design documents that can be referred to and updated to inspire a learning environment, and continuous improvement.
Duties and Responsibilities DescriptionApproximate % of Time Associated with Each Duty (total of all duties =100%)CX/UX Research User Evaluation, Testing & Insight Generation - 45%Communications, Reporting, Collaboration - 20%Analysis, Strategy - 15%Stakeholder Relations - 10%Design Support - 5%Business Process - 5%
This role will be responsible for to support the development of the Human Centered Design practice at the company, and will be expected to develop strategies and operational decisions via customer experience insights to impact the following communities:1.Patients2.Advocates3.Caregivers4.Customers (Physicians and Care Community)
The hiring range for this position is $58 -$68 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors
Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, Sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.
Job DescriptionJob DescriptionWho We AreDigital Experience is shaping the future of how the company connects with our patients and customers by harnessing the power of digital innovation and human-centered design.As healthcare evolves, we are bold in our approach leveraging cutting edge AI, advanced digital engagement, end-to-end content management, and omnichannel technologies andoperations to create seamless, personalized, and meaningful experiences for our patients and customers.This is your opportunity to lead transformative changes, integrating advanced technology with strategic vision to drive impact at scale.If you are passionate about redefining the healthcare experiences and building something extraordinary, we want you onthis journey.Lets redefine whats possible together!This combined team, in collaboration with key partners, builds solutions to serve Marketing, Customer Engagement, Medical Affairs, Public Affairs & Access (CMG), and other patient- and customer-facing teams across CMG to shape and drive a seamless, consistent, meaningful, and compliant experience for patients and customers across our interactions.The team is specifically accountable for:Defining omnichannel solutions, shaping engagement strategies, designing, operationalizing, and producing seamless consistent & meaningful patient and customer experiences.Accelerating, connecting, and enabling the development of digital solutions that enhance the patient and customer experience across CMG.Advancing the mission of seamless, consistent & meaningful patient and customer experiences that maximize patient impact while keeping compliance at the forefront.
Job SummaryThe Project Manager within the Customer Experience Team under DDA Digital Experience.The Customer Experience team represents the formal emergence of a human-centered design practice within the brand.As a new team, we will pursue the integration of Design Thinking and other human-centered design methodologies in support of our evolving products, services, and employee offerings.The Customer Experience Project Manager role is an integral part of how we successfully deliver the Customer Experience roadmap throughout the fiscal year.This individual will be responsible forthe project initiation, planning, executing, monitoring, controlling, and closing across the Customer Experience roadmap and associated projects.In line with PMI project management standards, the Project Manager will support end-to-end project delivery on time, and within budget at a high level of quality.Working as a unifier and bridge-builder across cross-functional teams and the Project Manager will also be responsible for developing, capturing and reporting KPIs and success metrics.The Project Manager is an individual contributor role reporting directly to Senior Manager Digital Operations while working across a matrixed organization.This is a continuously evolving environment, a high-growth opportunity where you can have an immediate impact within a growing team.The ideal candidate will need strong agile and waterfall project management skills, solid communication capabilities, and prides themselves on being innovative and driving newways of working.
The hiring range for this position is $58 -$68 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors
Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, Sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.
Job DescriptionJob DescriptionDuties:Support effective process improvement efforts by collaborating cross functionally to develop or update processes, work instruction, policies, procedures, playbooks and best practicesSupport the design, development and implementation of Global Study Operations training materials to enhance operationalizing clinical study conduct.Partner with key stakeholders to define training needs through the determination of knowledge gaps and needs assessments.Support the evaluation of training effectiveness and content review, revising content as needed.Identify, develop and deploy appropriate learning mechanisms and modalities such as instructor-led, web-based, read and/or blended training.Stay abreast of industry best practices and affiliated publications, memberships and technologies to ensure recommended standards are followed and organizational goals are met.
Skills:Knowledge and understanding of FDA and/or EMEA Regulations, ICH Guidelines, and GCPs governing the conduct of clinical trials.
Preferred Qualifications:Experience as a training facilitator or related role with a proven track record of leading development and/or organizational effectiveness programsExcellent communication, presentation, and facilitation skills; ability to write clearly and summarize information effectively.Ability to plan, organize, coordinate, manage and execute on multiple initiatives simultaneously and effectively navigate ambiguity.Experience in eLearning design and development.Strong meeting facilitation skills.Excellent teamwork, communication, decision-making and organizational skills.Experience with the Microsoft Office suite Word, Excel, Power Point, Outlook; and understanding of Microsoft Office SharePoint.
Education:Bachelor's Degree and 6 years experience in clinical operations or clinical trial management experience within a pharmaceutical/biotechnology organization.experience within a pharmaceutical/biotechnology organization.Masters Degree and 4 years experience in clinical operations or clinical trial management experience within a pharmaceutical/biotechnology organization.
The hiring range for this position is $51to $61 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors.
Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.
Job DescriptionJob DescriptionSummary:The Project Document Controller (PDC) is a member of the project team and is responsible for managing and monitoring the project documentation and assisting the Project Manager to formulate necessary corrective actions.
Duties and Responsibilities:Adhere to and enforce Company policies and procedures for documentation.Implement project document management procedures and systems, project document management training and (kick-off) workshops for project management team and/ or contractor.Develop and update the Project Document Controls & BIM Plan in CAPEX Projects. BIM Plan development with support from Design Manager.Archive files and ensure that all team members have access to necessary documentation and maintains user access.Establish and maintain electronic Document Management Workflows.Set up document status tracking based on milestones with (look ahead and overdue documents) for efficient document management and visibility of planned versus actual document delivery.Responsible for document handover to Company site repository, ensuring Company site standards and requirements are met.Assist as needed in administrative support for the project, including training coordination.
Typical Minimum Requirements for a PDC:Education / Experience:Technical Expertise in engineering, business administration or equivalent field or work.Min 5 year work experience as PDC.
Knowledge / Skills / Competencies:Project Documentation in CAPEX Projects.Proficiency in using MS-Office applications, Google Suite and CAPEX document mgmt system.Good communication and interpersonal skills.Autodesk Construction Cloud experience (ACC): Not mandatory but highly preferred.
The hiring range for this position is $25 - $30 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors
Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, Sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.
