Job DescriptionJob DescriptionHart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.Status: Full TimeLocation: Cheboygan, MI. Hart Medical Equipment offers a competitive salary and benefits package. EOESUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.· Assists all internal and external customers in a professional manner.· Maintain a positive, empathetic and professional attitude toward customers at all times.· Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.· Coordinates home equipment service request with Dispatch for prompt delivery.· Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.· Provide customers with product and service information.· Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment.· Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services.· Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.· Understanding and striving to meet or exceed department metrics while providing excellent customer service.· Making sales or recommendations for products or services that may complement client needs, as applicable.· Other duties as assigned by management.Retail· Greets customers as they enter the store.· Keeps the showroom and the shelf inventory clean, rotated and in order.QUALIFICATIONSTo perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/or Experience· High school diploma or general education degree (GED).· 6 months of relevant customer service experience preferred.Skills & Abilities· Excellent interpersonal, written and oral communication skills.· Customer service orientation· Attention to detail· Good data entry skills· Proficiency with computers, with strong typing skills· Ability to work in a fast paced environment.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.
PPE is provided to all employees.By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.Powered by JazzHRtGgx7pEju6
Job DescriptionJob DescriptionHart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.Status: Full TimeLocation: Findlay, OHHart Medical Equipment offers a competitive salary and benefits package. EOECustomer Service RepresentativeSUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.· Assists all internal and external customers in a professional manner.· Maintain a positive, empathetic and professional attitude toward customers at all times.· Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.· Coordinates home equipment service request with Dispatch for prompt delivery.· Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.· Provide customers with product and service information.· Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment.· Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services.· Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.· Understanding and striving to meet or exceed department metrics while providing excellent customer service.· Making sales or recommendations for products or services that may complement client needs, as applicable.· Other duties as assigned by management.Retail Customer Service Representative· Greets customers as they enter the store.· Keeps the showroom and the shelf inventory clean, rotated and in order.QUALIFICATIONSTo perform as a customer service representative successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/or Experience· High school diploma or general education degree (GED).· 6 months of relevant customer service experience preferred.Skills & Abilities· Excellent interpersonal, written and oral communication skills.· Customer service orientation· Attention to detail· Good data entry skills· Proficiency with computers, with strong typing skills· Ability to work in a fast paced environment.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.COVID-19 considerations:
PPE is provided to all employees.By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.Powered by JazzHRHVVCW44yoN
Job DescriptionJob DescriptionHart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.Status: Full TimeLocation: Clinton Township (Henry Ford Macomb Hospital)Hart Medical Equipment offers a competitive salary and benefits package. EOESUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Greet customers and maintain a positive, empathetic and professional attitude during interactions. Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.Assists all internal and external customers in a professional manner.After competency approval, complete bracing as needed including:Examine, interview, and measure patients to determine their appliance needs and to identify factors that could affect appliance fit. Fit, test, and evaluate devices on patients, and make adjustments for proper fit, function, and comfort. Instruct patients in the use and care of orthoses/prostheses, diabetic shoes, and mastectomy if applicable. Maintain patient records. Confer with physicians to formulate specifications and prescriptions for orthotic and prosthetic devices. Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.Coordinates home equipment service request with Dispatch for prompt delivery.Acquire and retain strong production knowledge in order to provide customers with product and service information.Keeps the showroom and the shelf inventory clean, rotated and in order.Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services and working with referral sources to ensure proper documentation when needed.Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment.Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.Understanding and striving to meet or exceed department metrics while providing excellent customer service.Making sales or recommendations for products or services that may complement client needs, as applicable.Other duties as assigned by management.
Education and/or ExperienceHigh school diploma or general education degree (GED). 6 months of relevant customer service experience preferred.Skills & AbilitiesExcellent interpersonal, written and oral communication skills.Customer service orientationAttention to detailGood data entry skillsProficiency with computers, with strong typing skillsAbility to work in a fast-paced environment.By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.Powered by JazzHRdPvp3A1rfy
Job DescriptionJob DescriptionDepartment: Repair/Replace Reimbursement
Reports To: Assistant Manager
SUMMARY: This position will coordinate the process of repairing and replacing patient owned
equipment with internal department and customers. This position does not repair equipment but facilitates the process for patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be
made to enable individuals with disabilities to perform these essential functions.Maintain records for equipment repair and maintenance.Track serial numbers for inventory and compliance.Coordinate the return of broken equipment with other Hart locations and vendors.Assists all internal and external customers in a professional manner.Answer customer calls on order status.Obtain quotes from vendors for repair parts.Create purchase orders in system.Maintain a positive, empathetic and professional attitude toward customers at all times.Receives requests from multiple sources (phone, fax, e-Commerce, in-person) andcompletes necessary process for equipment services.Coordinates home equipment service request with Dispatch for prompt delivery.Engage in active listening with customers, confirming or clarifying information anddiffusing angry customers, as needed.Follows policy and work instructions to ensure the Billing Department has the correctpaperwork to complete insurance.Maintain current knowledge on Medicare, Medicaid and third party payor sources forrepair of equipment.Understanding and striving to meet or exceed department metrics while providingexcellent customer service.Wear the proper PPE when working with equipment.Will work in both an office and warehouse environment in two different locations.Other duties as assigned by management.QUALIFICATIONS:
To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or ExperienceHigh school diploma or general education degree (GED).6 months of relevant customer service experience preferred.Skills & AbilitiesExcellent interpersonal, written and oral communication skills.Customer service orientationAttention to detailGood data entry skillsProficiency with computers, with strong typing skillsAbility to work in a fast paced environmentEffective organizational, time management and planning skillsAbility to interpret verbal/written instructions and communicate effectivelyMust be able to work independently or in a team environment.Language SkillsProficient English (written/verbal)Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure using a calculator.Analytical & Problem Solving AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.CERTIFICATES, LICENSES, REGISTRATIONS
NonePHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.
WORK ENVIRONMENT
The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment will be in a warehouse and office environment.
TRAINING
Orientation and selected courses must be completed in the designated time frame.
ADDITIONAL QUALIFICATIONS
None
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.Powered by JazzHRQkew6q2DMO
