Project Managers at Hart InterCivic are highly motivated self-starters who are enthusiastic about providing exceptional customer service. Working with other members of the Professional Services and Operations teams, the Project Manager directs activity, solves problems, and develops lasting and strong relationships with our customers. Hart InterCivic's unique and industry-known culture of innovation, transparency, and customer-centric focus creates an environment where team members will continually grow and be challenged to develop their careers. ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned. Project Management § Develop project plans and applicable subordinate plans, including identification of risks and contingency plans. § Identify and schedule project deliverables, milestones, and required tasks. § Direct and coordinate activities to ensure project progresses on schedule. § Modify schedules and plans as required in response to changing project dynamics. § Properly close each project by documenting, analyzing, and presenting lessons learned through a Close Report. § Assess client needs throughout the project and manage those needs, expectations and relationships. § Create a strong client relationship that encourages questions and participation. § Provide hands-on project implementation services, including upgrading and servicing voting machines, unboxing machines, and conducting Acceptance Testing. Technical Subject Matter Expert § Acquire an expert level of knowledge of the Verity and Vanguard voting systems § Provide technical advice and resolve problems. § Provide administrative support for election processes and procedures. Training § Provide high quality, technical training to adult learners. § Provide training on voting system hardware and software applications. § Assess the success of your training session for each participant. QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Proficiency in project management processes and tools, · Ability to facilitate change in organizations, · Strong customer presentation skills, · Organized and disciplined, · Highly energetic, creative, professionally assertive, · Ability to build long-term client relationships, · Ability to travel up to 75% of the time, · Demonstrated initiative/ self-starter – assume responsibility for work and take initiative, · If not located in Austin, Texas, relocation to Austin is required. REQUIRED EDUCATION and/or EXPERIENCE A minimum of a Bachelor's Degree, or the equivalent, is required. Computer literacy is required. Advanced to proficient technical/computer skills (level 3-4 on a five-point scale) is required. PREFERRED EDUCATION and/or EXPERIENCE : Elections administration experience is preferred. Project Management certification (PMP) is preferred, or five years project management experience in lieu of certification. PHYSICAL DEMANDS: This job requires significant amounts of travel. While the job should typically demand an average of 75% time spent in travel, during critical points in an installation more travel may be required. In order to accomplish problem analysis and troubleshooting of computer hardware, employees should be able to lift thirty pounds repeatedly and may be exposed to varied warehouse environments and temperatures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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