Job Summary The key objective of this position is to reach and surpass the sales targets. The Sales Executive generates revenue for the company via the sales of Fine Jewelry and Watches while providing outstanding customer service to reflect our image as the most prestigious Rare Jewelry House in the World. Sales Executives are to build strong relationships with clients as well as creating networks with which to meet legitimate client leads. Key Duties, Responsibilities and Accountabilities SalesProvide the Harry Winston experience to all clients.Meet and exceed sales targets.Develop potential clients through walk-in traffic.Maintain and grow existing clients; keep records of milestones and client’s tastes and goals for future purchases.Target new/specific jewelry/watch product to existing clientele.Assist team in sales process where needed.Regularly utilize all forms of communication to generate sales.
Development of Client BaseContinually update client base through all available resources.Client entertainment: Seek out new methods of client development through social contacts and PR related events.Enter and maintain accurate information for client base data entry in GEM.Develop existing client base and reach new prospects.Provide superior after-sale service to all Harry Winston clients.
After Sale ServiceProvide the highest level of client service through personalized contact in product maintenance.Use all available resources to problem solving.Keep management informed of potential product as well as client issues.Follow up.
Job Qualifications Strong luxury retail jewelry and timepiece experienceCollege degreeGraduate Gemologist a plusStrong organizational and interpersonal skillsAbility to work as a team playerBasic computer literacyFlexible to retail working hours
Job SummaryThe security officer is responsible for the safety and security of the people, product, property and information of the Company. The primary focus of the security officer is to serve as a deterrent to theft while providing a high level of customer service to all existing and potential clients.
The security officer will adhere to all Company security policies and procedures, and ensure the Company’s security policies and procedures are adhered to by all employees. Additionally, the security officer will provide security services at offsite locations including international locations when required.
Key Duties, Responsibilities and Accountabilities
Focused professional protection and surveillance of people, property, information and premises using personal observation and electronic techniques.Maintain situational awareness, assess risk and scrutinize merchandise control.Provide a high level of Customer Service, acting as "ambassador" for the Company.Greet and/or acknowledge each client or potential client upon entering; thank them when exiting.Appropriate communication with employees, tenants and visitors to promote smooth security service provision and individual compliance with protocols.Identify risks.Strict personal adherence to Company policies, security standards, and operational protocols.Monitor, document and enforce procedural rules and regulations.Patrol, secure and inspect facilities; internal and external.Deterrence of, and actively stopping unauthorized activity.Analysis of problems and completion of formal investigations.Maintain logs, records and reports of occurrences; use computer terminals to input and retrieve data.Respond to alarms when required.Complete security related projects and assignments to acceptable standards, on schedule.Key control.Ensure proper functioning of equipment.Deter and prevent unauthorized activity.Analyze problems and complete investigations, properly documented, as directed.Ability to work well within teams.Assist with the opening and closing of facilities.Handles other duties as required.
Job Qualifications
Must have a concealed weapons permit (CCW)At least 5 years law enforcement or luxury security retail experience.No criminal record; absolute honesty and unquestionable integrity.Willingness to permit extensive background and related checks and testing by the company and its agents.A relevant, higher education qualification preferably in the security field.Above average computer skills and technical aptitude.Strong communication skills; verbal and written, in a multi-cultural, highly professional setting.Strong interpersonal skills, able to work with people at all levels with compassion and respect, with emphasis on client centered service.Demonstrated commitment to continuous learning and professional development.Flexibility to accommodate shift work as required.Willingness to adhere to prescribed dress- codes.
Job Summary:
The primary focus of this position is to manage and support all Retail Operational related requirements of the Salon, including retail support, vault supervision, inventory reporting, merchandise transfers, quality assurance and handling, Policy compliance and systems, product and policy training to Salon employees.
Key Responsibilities include:
Salon Retail Operations:Manage and ensure compliance of the back office retail requirements that ensure smooth flow of the Sales process, including all related documentation such as invoicing, sales tax compliance and tax-refund options.Ensure operation of payment terminals, Salon petty cash management and reporting, Anti-Money Laundering compliance and all other requirements for processing retail sales transactions.Coordinate Salon daily sales reporting, transaction and inventory reporting requirements.Retail Stationery and supply management in collaboration with the Sales Executives and Vault Coordinators.Provide support to Salon Director / Manager for sales related reporting such as budget reports, sales forecasting and BI reportingProvide support to Salon Director / Manager for work scheduling
Inventory system use:Responsible for executing, maintaining and managing all systems related processes relating to:Sales invoicing, credit and special ordersCapturing client related data.Product searches, item presentations.Inventory tracking and stock reconciliation processes.Repair management process.Merchandising transfers and Logistics related process.Quality Assurance process and reporting.Back office reporting.Act as main Salon contact for all HW systems related requirements, projects and trainings.
Vault Operation and Inventory:Supervise the efficient operation of the vault, the daily opening / closing procedures and act as backup.Comply with all Security related requirements in all Salon areas.Manage daily, monthly and yearly inventory reconciliation, conduct physical inventory, communicate discrepancies and provide reports.Act as liaison for external audit requirements.Ensure Policy, Security and insurance compliance with employee loans, VIP / celebrity loans, photo shoot, and external events.Monitor merchandise insurance value levels and provide reports to Salon Director/Manager and Security as required.Develop proper knowledge of jewelry and timepiece collections and become proficient with product specific information.
Merchandise Transfers and Logistics:Manage Salon Logistics requirements for domestic shipments and assist with all transfers.Supervise stock replenishment requests, client appointment requests and provide feedback as required.Coordinate shipping requirements between Harry Winston & external vendors (where applicable).Manage transfers between Salon, local vendors, photo shoots, external events and loans in compliance to insurance and security protocols.Manage and maintain compliance with documentation requirements for all transfers and loans.Manage and maintain compliance with HW packing standards.Develop and maintain a comprehensive, structured and compliant Logistics reporting and archiving system.
Repair Management Process and Client Services:Ensure compliance with the Client Owned Merchandise take-in process and train Salon employees.Comply with the requirements outlined in the “Repair Authorization Guide”.Manage all operational aspects regarding local Stock repairs and alterations.Manage all operational aspects regarding local Client Owned repairs and alterations.Manage communication with local vendors and Corporate office.Report Client Services related incidents to Salon Director/Manager and Corporate office.
Quality Assurance and Handling:Manage and supervise all departmental procedures that relate to merchandise handling and enforce consistency on the use of these procedures such as the “Retail Quality Assurance,” “Care and Handling” and “Packing Standards” guidelines.Conduct and supervise the quality assurance process as per Company guidelines (i.e. relating to inbound and outbound merchandise transfers, photo shoot, loans, etc.).Complete Quality Assurance related documentation as per Company guidelines.Provide Quality Assurance and merchandise handling training to Salon employees.
Other Operational Responsibilities:Maintain Salon compliance with HW policies and local legislation.Provide support with Salon employee training in:Inventory and Sales reporting.All inventory systems related processes.Quality Assurance and merchandise handling.Product and brand related training.Policy compliance.POS and retail sales processes.Managing special projects as required during the course of business.Identify challenges and areas for improvement in all aspects of Salon Operations, Quality Assurance and merchandise handling, product knowledge, staff training and present proposals to Director, Global Retail Operations for review.Assist with HR related processes as requested by the Salon Director/Manager.Assist with weekly / monthly employee working day rotation as requested by Salon Director/Manager. Ensure meticulous back office operation.Manage Salon stationery, office supplies and coordinate orders as required.Communicate potential Salon maintenance concerns to the Salon Director/Manager and Director, US Facilities and coordinate repairs.
Job Qualifications:At least three years’ experience in luxury retail.Inventory control experience.Proficient in Microsoft Office.‘Stock and pick’ basic knowledge.Intermediate knowledge of logistics is required.Ability to multitask and work in a fast-paced environment.Strong analytical and organization skills.Undergraduate degree preferred.Graduate Gemologist Diploma (GIA) preferred.Jewelry / Watch inspection experience preferred.
