The Assistant General Manager (AGM) supports the General Manager (GM) in directing the daily operations of a Hardee’s restaurant in support of the Brand Vision, Mission, and Promise while role modeling CKE’s Core Values. The AGM assists in ensuring compliance with company standards in all areas of operations including product preparation and delivery, customer service, facilities maintenance, and financial accountability. This role accomplishes these objectives by assisting the GM in actively selecting, training, and coaching top talent to achieve key results in People, Customer, Sales and Profit.
ESSENTIAL FUNCTIONS
May perform any or all of the following duties:
POSITION QUALIFICATIONS/CORE COMPETENCIES
High school diploma /General Educational Development (GED) required, associate degree or higher preferred. Minimum of one year experience in restaurant operations or equivalent combination of education and experience. Proficient working knowledge of Microsoft Office applications. Must be able to work a flexible schedule including days, nights, and weekends. May be required to travel to other locations, e.g., assist in other restaurants, bank, meetings as business dictates. Effective Communication- Consistently and effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant. Customer Focused- Recognizes the customer as the first priority and creates a culture that emphasizes high standards for service and exceeding the customers’ expectations. Developing Talent- Creates an environment in which people are challenged to grow and develop; keeps the crew engaged by encouraging and rewarding personal growth. Execution Excellence- Strives to be “Best in Class” in running superior operations by analyzing costs to help ensure profitability of the restaurant. Ensures standards are upheld and procedures are followed at all times to achieve optimal results. Remains focused on the details to ensure the safety of the crew and provide a consistent customer experience. Accountability- Holds team members and themself accountable for immediate and sustained improvement if performance standards are not met, utilizing company performance management tools.WORK ENVIRONMENT
Fast paced environment working with kitchen equipment in tight quarters.
PHYSICAL DEMANDS
Requires constant movement in and around all areas of the restaurant.Ability to stand/walk constantly and for extended periods of time.Ability to reach overhead, bend, and stoop frequently and repetitively.Ability to work in a warm environment near grills, ovens, and vats.Able to lift 20 lbs. or more repetitively on a regular basis and up to 50 lbs. on occasion.Work with various cleaning products
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
We use eVerify to confirm U.S. Employment eligibility. Read LessSUMMARY OF POSITION: The General Manager is accountable for the management and operations of the restaurant, ensuring that team members are hospitality focused, people focused and are performing their job duties and meeting expectations in all areas of their job description. The General Manager reports to the District Manager for the area and supervises Assistant Managers, Shift Leaders and Team Members. The General Manager operates the restaurant consistent with and supportive of the business plan set forth for their restaurant, while displaying the Capstone Restaurant Group values: People, Hospitality and Integrity.
ESSENTIAL DUTIES:
· Recruit and hire staff, as well as to maintain a bench for future growth.
· Ensure all marketing plans are executed, including proper installation of POP and menu board elements.
· Ensure restaurant is staffed properly and Team Members are properly trained to do their jobs through effective use of training programs.
· Provide leadership by creating excitement, enthusiasm, a positive mental attitude and commitment to company objectives.
· Insure that correct inventory levels and all equipment is maintained in excellent condition through the use of approved vendors.
· Set an example by maintaining an excellent working knowledge and high level of proficiency in the performance of all phases of restaurant operations and technology.
· Supervise in accordance with established performance and operating policies as set out in the operations standards manual.
· Work with and motivate Assistant Managers, Shift Leaders and Crew Members to perform up to their highest possible level of ability.
· Review preliminary P/L’s and forward all questions to your District Manager.
· Recognize and adhere to all HR, sanitation, safety and security policies and procedures to provide a safe and compliant environment for all.
REQUIREMENTS:
· Stand for long periods of time.
· Work around high temperatures.
· Work around others in close quarters.
· Able to lift 50 pounds comfortably.
· Work with various cleaning products.
· Perform job at continuous high pace, under pressure, while maintaining quality and speed standards.
EXPERIENCE:
· 3-5 years management experience in a quick service dining concept.
· Financial/Analytical aptitude including planning, budgeting, scheduling and P&L management.
KNOWLEDGE, SKILLS AND ABILITY:
· Valid driver’s license
· Excellent communication, interpersonal and leadership skills.
· Ability to operate and use all equipment necessary to run the restaurant.
· Ability to effectively make decisions under pressure, while.
· Ability to effectively make decisions under pressure, while delegating tasks appropriately.
· Strong conflict resolution skills.
· High sense of urgency.
· Self-motivated.
· Excellent organizational, planning and time management skills.
WHAT MORE COULD YOU ASK FOR?
· Competitive Salary and aggressive bonus plan.
· Opportunity for advancement
· Health, Dental, Life, Short- and Long-term Disability and Vision Insurance
· Team Member Meal Discounts
· Paid Vacation
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications with the job. ARC Burger is an equal opportunity employer. I understand and acknowledge that ARC Burger is an independently owned and operated franchisee of CKE Restaurants and, if I am hired, ARC Burger will be my employer.
We use eVerify to confirm U.S. Employment eligibility. Read LessThe Assistant General Manager (AGM) supports the General Manager (GM) in directing the daily operations of a Hardee’s restaurant in support of the Brand Vision, Mission, and Promise while role modeling CKE’s Core Values. The AGM assists in ensuring compliance with company standards in all areas of operations including product preparation and delivery, customer service, facilities maintenance, and financial accountability. This role accomplishes these objectives by assisting the GM in actively selecting, training, and coaching top talent to achieve key results in People, Customer, Sales and Profit.
ESSENTIAL FUNCTIONS
May perform any or all of the following duties:
POSITION QUALIFICATIONS/CORE COMPETENCIES
High school diploma /General Educational Development (GED) required, associate degree or higher preferred. Minimum of one year experience in restaurant operations or equivalent combination of education and experience. Proficient working knowledge of Microsoft Office applications. Must be able to work a flexible schedule including days, nights, and weekends. May be required to travel to other locations, e.g., assist in other restaurants, bank, meetings as business dictates. Effective Communication- Consistently and effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant. Customer Focused- Recognizes the customer as the first priority and creates a culture that emphasizes high standards for service and exceeding the customers’ expectations. Developing Talent- Creates an environment in which people are challenged to grow and develop; keeps the crew engaged by encouraging and rewarding personal growth. Execution Excellence- Strives to be “Best in Class” in running superior operations by analyzing costs to help ensure profitability of the restaurant. Ensures standards are upheld and procedures are followed at all times to achieve optimal results. Remains focused on the details to ensure the safety of the crew and provide a consistent customer experience. Accountability- Holds team members and themself accountable for immediate and sustained improvement if performance standards are not met, utilizing company performance management tools.WORK ENVIRONMENT
Fast paced environment working with kitchen equipment in tight quarters.
PHYSICAL DEMANDS
Requires constant movement in and around all areas of the restaurant.Ability to stand/walk constantly and for extended periods of time.Ability to reach overhead, bend, and stoop frequently and repetitively.Ability to work in a warm environment near grills, ovens, and vats.Able to lift 20 lbs. or more repetitively on a regular basis and up to 50 lbs. on occasion.Work with various cleaning products
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
We use eVerify to confirm U.S. Employment eligibility. Read LessSUMMARY OF POSITION: The General Manager is accountable for the management and operations of the restaurant, ensuring that team members are hospitality focused, people focused and are performing their job duties and meeting expectations in all areas of their job description. The General Manager reports to the District Manager for the area and supervises Assistant Managers, Shift Leaders and Team Members. The General Manager operates the restaurant consistent with and supportive of the business plan set forth for their restaurant, while displaying the Capstone Restaurant Group values: People, Hospitality and Integrity.
ESSENTIAL DUTIES:
· Recruit and hire staff, as well as to maintain a bench for future growth.
· Ensure all marketing plans are executed, including proper installation of POP and menu board elements.
· Ensure restaurant is staffed properly and Team Members are properly trained to do their jobs through effective use of training programs.
· Provide leadership by creating excitement, enthusiasm, a positive mental attitude and commitment to company objectives.
· Insure that correct inventory levels and all equipment is maintained in excellent condition through the use of approved vendors.
· Set an example by maintaining an excellent working knowledge and high level of proficiency in the performance of all phases of restaurant operations and technology.
· Supervise in accordance with established performance and operating policies as set out in the operations standards manual.
· Work with and motivate Assistant Managers, Shift Leaders and Crew Members to perform up to their highest possible level of ability.
· Review preliminary P/L’s and forward all questions to your District Manager.
· Recognize and adhere to all HR, sanitation, safety and security policies and procedures to provide a safe and compliant environment for all.
REQUIREMENTS:
· Stand for long periods of time.
· Work around high temperatures.
· Work around others in close quarters.
· Able to lift 50 pounds comfortably.
· Work with various cleaning products.
· Perform job at continuous high pace, under pressure, while maintaining quality and speed standards.
EXPERIENCE:
· 3-5 years management experience in a quick service dining concept.
· Financial/Analytical aptitude including planning, budgeting, scheduling and P&L management.
KNOWLEDGE, SKILLS AND ABILITY:
· Valid driver’s license
· Excellent communication, interpersonal and leadership skills.
· Ability to operate and use all equipment necessary to run the restaurant.
· Ability to effectively make decisions under pressure, while.
· Ability to effectively make decisions under pressure, while delegating tasks appropriately.
· Strong conflict resolution skills.
· High sense of urgency.
· Self-motivated.
· Excellent organizational, planning and time management skills.
WHAT MORE COULD YOU ASK FOR?
· Competitive Salary and aggressive bonus plan.
· Opportunity for advancement
· Health, Dental, Life, Short- and Long-term Disability and Vision Insurance
· Team Member Meal Discounts
· Paid Vacation
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications with the job. ARC Burger is an equal opportunity employer. I understand and acknowledge that ARC Burger is an independently owned and operated franchisee of CKE Restaurants and, if I am hired, ARC Burger will be my employer.
We use eVerify to confirm U.S. Employment eligibility. Read LessThe Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.
ESSENTIAL FUNCTIONS
May perform any or all of the following duties:
Consistently provides a quality product and customer service experience that delivers total customer satisfaction Strives to improve the skills and performance of all Crew Persons Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities Complies with all Company policies and procedures regarding business and personnel practices ▪ Models and encourages Company shared values Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external) Attends training to remain current on industry trendsParticipates in company meetings, webinars and conference calls Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirementsPOSITION QUALIFICATIONS/CORE COMPETENCIES
Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management High School Diploma/General Equivalency Diploma (GED) required ▪ Must have excellent planning and time management skillsMust have team building skillsMust have investigative and problem solving skills Must have ability to troubleshoot cash handling problemsMust have reliable personal transportation, a valid driver’s license and proof of insurance Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy Bi-lingual skills a plus Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business resultsWORK ENVIRONMENT
PHYSICAL DEMANDS
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
We use eVerify to confirm U.S. Employment eligibility. Read LessThe essential functions of the Crew Person position are denoted below in the following key areas:
TOTAL GUEST SATISFACTION
Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.
TRAINING AND DEVELOPMENT
Strives to improve personal skills and performance level.
JOB EXPECTATIONS
Consistently meets job expectations to positively impact the sales and profits of the restaurant.
POLICIES & STANDARDS
Follows and complies with all company policies standards, procedures and guidelines. Follows all safety, security and emergency policies and procedures; maintains a safe and secure environment for employees and Guests. Holds self accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results.CKE SHARED VALUES
Models and encourages CKE shared values.
EDUCATION
Enrollment in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with restaurant management, Guests and co-workers; bi-lingual skills a plus.
EXPERIENCE
Must be a minimum of 15 years of age.
SKILLS & ABILITIES:
Demonstrates and/or possesses the following:
PHYSICAL ABILITIES:
Stand for long periods of time. Work around heat. Work around others in close quarters. Move throughout the restaurant and observe restaurant operations and employee work performance. Able to lift 50 – 75 pounds comfortably. Work with various cleaning products.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
We use eVerify to confirm U.S. Employment eligibility. Read LessThe Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.
ESSENTIAL FUNCTIONS
May perform any or all of the following duties:
Consistently provides a quality product and customer service experience that delivers total customer satisfaction Strives to improve the skills and performance of all Crew Persons Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities Complies with all Company policies and procedures regarding business and personnel practices ▪ Models and encourages Company shared values Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external) Attends training to remain current on industry trendsParticipates in company meetings, webinars and conference calls Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirementsPOSITION QUALIFICATIONS/CORE COMPETENCIES
Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management High School Diploma/General Equivalency Diploma (GED) required ▪ Must have excellent planning and time management skillsMust have team building skillsMust have investigative and problem solving skills Must have ability to troubleshoot cash handling problemsMust have reliable personal transportation, a valid driver’s license and proof of insurance Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy Bi-lingual skills a plus Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business resultsWORK ENVIRONMENT
PHYSICAL DEMANDS
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
We use eVerify to confirm U.S. Employment eligibility. Read LessThe essential functions of the Crew Person position are denoted below in the following key areas:
TOTAL GUEST SATISFACTION
Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.
TRAINING AND DEVELOPMENT
Strives to improve personal skills and performance level.
JOB EXPECTATIONS
Consistently meets job expectations to positively impact the sales and profits of the restaurant.
POLICIES & STANDARDS
Follows and complies with all company policies standards, procedures and guidelines. Follows all safety, security and emergency policies and procedures; maintains a safe and secure environment for employees and Guests. Holds self accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results.CKE SHARED VALUES
Models and encourages CKE shared values.
EDUCATION
Enrollment in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with restaurant management, Guests and co-workers; bi-lingual skills a plus.
EXPERIENCE
Must be a minimum of 15 years of age.
SKILLS & ABILITIES:
Demonstrates and/or possesses the following:
PHYSICAL ABILITIES:
Stand for long periods of time. Work around heat. Work around others in close quarters. Move throughout the restaurant and observe restaurant operations and employee work performance. Able to lift 50 – 75 pounds comfortably. Work with various cleaning products.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
We use eVerify to confirm U.S. Employment eligibility. Read Less