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Hardees Charleston SC
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  • Assistant General Manager  

    - North Charleston
    Job DescriptionJob DescriptionThe Assistant General Manager (AGM) supp... Read More
    Job DescriptionJob Description

    The Assistant General Manager (AGM) supports the General Manager (GM) in directing the daily operations of a Hardee’s restaurant in support of the Brand Vision, Mission, and Promise while role modeling CKE’s Core Values. The AGM assists in ensuring compliance with company standards in all areas of operations including product preparation and delivery, customer service, facilities maintenance, and financial accountability. This role accomplishes these objectives by assisting the GM in actively selecting, training, and coaching top talent to achieve key results in People, Customer, Sales and Profit.


    ESSENTIAL FUNCTIONS
    May perform any or all of the following duties:

    Demonstrate CKE’s Core Values while assisting the GM in building high performing employees when selecting, training, retaining, and recognizing top talent utilizing applicable tools and processes.Executes the Performance Management process consistently to ensure employees are set up for success and held accountable.Partners with the GM and Human Resources to ensure resolution to all employee relations activities and maintain compliance with federal, state, and local requirements.Actively monitors, demonstrates, and provides training on, all job duties of each position for any shift throughout the restaurant, including customer service, food preparation, cleaning, and stocking.Ensures proper supervision of restaurant through ongoing examination of station and customer activities.Works assigned schedule to ensure that all day parts are being observed, i.e., breakfast, lunch, dinner, late night, and weekends.Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the GM to train employees to meet or exceed customer service standards.Coaches, drives excellence, and recognizes and assists the GM in holding all shifts accountable around core operational procedures using company systems.Assists the GM in creating schedules and completing inventory orders. Completes these tasks when the GM is absent or on vacation.Ensures that food safety standards are met through direct observation while running shifts or when present in the restaurant.Partners with the GM to ensure that restaurant level plan and marketing initiatives are in place and being implemented.Partners with the GM to analyze sales, labor, inventory, and controllables on a continual basis and takes specific corrective action to meet or achieve margin and sales growth targets.Communicates effectively with all levels of internal and external contacts (i.e. team members, guests, vendors, visitors).Takes the initiative, in addition to providing excellent customer service, to perform other duties, as needed, to keep the restaurant clean, safe, and operating efficiently.


    POSITION QUALIFICATIONS/CORE COMPETENCIES

    High school diploma /General Educational Development (GED) required, associate degree or higher preferred. Minimum of one year experience in restaurant operations or equivalent combination of education and experience. Proficient working knowledge of Microsoft Office applications. Must be able to work a flexible schedule including days, nights, and weekends. May be required to travel to other locations, e.g., assist in other restaurants, bank, meetings as business dictates. Effective Communication- Consistently and effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant. Customer Focused- Recognizes the customer as the first priority and creates a culture that emphasizes high standards for service and exceeding the customers’ expectations. Developing Talent- Creates an environment in which people are challenged to grow and develop; keeps the crew engaged by encouraging and rewarding personal growth. Execution Excellence- Strives to be “Best in Class” in running superior operations by analyzing costs to help ensure profitability of the restaurant. Ensures standards are upheld and procedures are followed at all times to achieve optimal results. Remains focused on the details to ensure the safety of the crew and provide a consistent customer experience. Accountability- Holds team members and themself accountable for immediate and sustained improvement if performance standards are not met, utilizing company performance management tools.


    WORK ENVIRONMENT
    Fast paced environment working with kitchen equipment in tight quarters.


    PHYSICAL DEMANDS
    Requires constant movement in and around all areas of the restaurant.Ability to stand/walk constantly and for extended periods of time.Ability to reach overhead, bend, and stoop frequently and repetitively.Ability to work in a warm environment near grills, ovens, and vats.Able to lift 20 lbs. or more repetitively on a regular basis and up to 50 lbs. on occasion.Work with various cleaning products


    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

    We use eVerify to confirm U.S. Employment eligibility. Read Less
  • General Manager  

    - North Charleston
    Job DescriptionJob DescriptionSUMMARY OF POSITION: The General Manager... Read More
    Job DescriptionJob Description

    SUMMARY OF POSITION: The General Manager is accountable for the management and operations of the restaurant, ensuring that team members are hospitality focused, people focused and are performing their job duties and meeting expectations in all areas of their job description.  The General Manager reports to the District Manager for the area and supervises Assistant Managers, Shift Leaders and Team Members. The General Manager operates the restaurant consistent with and supportive of the business plan set forth for their restaurant, while displaying the Capstone Restaurant Group values: People, Hospitality and Integrity.

    ESSENTIAL DUTIES:

    ·        Recruit and hire staff, as well as to maintain a bench for future growth.

    ·        Ensure all marketing plans are executed, including proper installation of POP and menu board elements.

    ·        Ensure restaurant is staffed properly and Team Members are properly trained to do their jobs through effective use of training programs.

    ·        Provide leadership by creating excitement, enthusiasm, a positive mental attitude and commitment to company objectives.

    ·        Insure that correct inventory levels and all equipment is maintained in excellent condition through the use of approved vendors.

    ·        Set an example by maintaining an excellent working knowledge and high level of proficiency in the performance of all phases of restaurant operations and technology.

    ·        Supervise in accordance with established performance and operating policies as set out in the operations standards manual.

    ·        Work with and motivate Assistant Managers, Shift Leaders and Crew Members to perform up to their highest possible level of ability.

    ·        Review preliminary P/L’s and forward all questions to your District Manager.

    ·        Recognize and adhere to all HR, sanitation, safety and security policies and procedures to provide a safe and compliant environment for all.

    REQUIREMENTS:

    ·        Stand for long periods of time.

    ·        Work around high temperatures.

    ·        Work around others in close quarters.

    ·        Able to lift 50 pounds comfortably.

    ·        Work with various cleaning products.

    ·        Perform job at continuous high pace, under pressure, while maintaining quality and speed standards.

    EXPERIENCE:

    ·        3-5 years management experience in a quick service dining concept.

    ·        Financial/Analytical aptitude including planning, budgeting, scheduling and P&L management.

    KNOWLEDGE, SKILLS AND ABILITY:

    ·        Valid driver’s license

    ·        Excellent communication, interpersonal and leadership skills.

    ·        Ability to operate and use all equipment necessary to run the restaurant.

    ·        Ability to effectively make decisions under pressure, while.

    ·        Ability to effectively make decisions under pressure, while delegating tasks appropriately.

    ·        Strong conflict resolution skills.

    ·        High sense of urgency.

    ·        Self-motivated.

    ·        Excellent organizational, planning and time management skills.

    WHAT MORE COULD YOU ASK FOR?

    ·        Competitive Salary and aggressive bonus plan.

    ·        Opportunity for advancement

    ·        Health, Dental, Life, Short- and Long-term Disability and Vision Insurance

    ·        Team Member Meal Discounts

    ·        Paid Vacation

    Note:  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications with the job. ARC Burger is an equal opportunity employer. I understand and acknowledge that ARC Burger is an independently owned and operated franchisee of CKE Restaurants and, if I am hired, ARC Burger will be my employer. 

    We use eVerify to confirm U.S. Employment eligibility. Read Less
  • Assistant General Manager  

    - Charleston
    Job DescriptionJob DescriptionThe Assistant General Manager (AGM) supp... Read More
    Job DescriptionJob Description

    The Assistant General Manager (AGM) supports the General Manager (GM) in directing the daily operations of a Hardee’s restaurant in support of the Brand Vision, Mission, and Promise while role modeling CKE’s Core Values. The AGM assists in ensuring compliance with company standards in all areas of operations including product preparation and delivery, customer service, facilities maintenance, and financial accountability. This role accomplishes these objectives by assisting the GM in actively selecting, training, and coaching top talent to achieve key results in People, Customer, Sales and Profit.


    ESSENTIAL FUNCTIONS
    May perform any or all of the following duties:

    Demonstrate CKE’s Core Values while assisting the GM in building high performing employees when selecting, training, retaining, and recognizing top talent utilizing applicable tools and processes.Executes the Performance Management process consistently to ensure employees are set up for success and held accountable.Partners with the GM and Human Resources to ensure resolution to all employee relations activities and maintain compliance with federal, state, and local requirements.Actively monitors, demonstrates, and provides training on, all job duties of each position for any shift throughout the restaurant, including customer service, food preparation, cleaning, and stocking.Ensures proper supervision of restaurant through ongoing examination of station and customer activities.Works assigned schedule to ensure that all day parts are being observed, i.e., breakfast, lunch, dinner, late night, and weekends.Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the GM to train employees to meet or exceed customer service standards.Coaches, drives excellence, and recognizes and assists the GM in holding all shifts accountable around core operational procedures using company systems.Assists the GM in creating schedules and completing inventory orders. Completes these tasks when the GM is absent or on vacation.Ensures that food safety standards are met through direct observation while running shifts or when present in the restaurant.Partners with the GM to ensure that restaurant level plan and marketing initiatives are in place and being implemented.Partners with the GM to analyze sales, labor, inventory, and controllables on a continual basis and takes specific corrective action to meet or achieve margin and sales growth targets.Communicates effectively with all levels of internal and external contacts (i.e. team members, guests, vendors, visitors).Takes the initiative, in addition to providing excellent customer service, to perform other duties, as needed, to keep the restaurant clean, safe, and operating efficiently.


    POSITION QUALIFICATIONS/CORE COMPETENCIES

    High school diploma /General Educational Development (GED) required, associate degree or higher preferred. Minimum of one year experience in restaurant operations or equivalent combination of education and experience. Proficient working knowledge of Microsoft Office applications. Must be able to work a flexible schedule including days, nights, and weekends. May be required to travel to other locations, e.g., assist in other restaurants, bank, meetings as business dictates. Effective Communication- Consistently and effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant. Customer Focused- Recognizes the customer as the first priority and creates a culture that emphasizes high standards for service and exceeding the customers’ expectations. Developing Talent- Creates an environment in which people are challenged to grow and develop; keeps the crew engaged by encouraging and rewarding personal growth. Execution Excellence- Strives to be “Best in Class” in running superior operations by analyzing costs to help ensure profitability of the restaurant. Ensures standards are upheld and procedures are followed at all times to achieve optimal results. Remains focused on the details to ensure the safety of the crew and provide a consistent customer experience. Accountability- Holds team members and themself accountable for immediate and sustained improvement if performance standards are not met, utilizing company performance management tools.


    WORK ENVIRONMENT
    Fast paced environment working with kitchen equipment in tight quarters.


    PHYSICAL DEMANDS
    Requires constant movement in and around all areas of the restaurant.Ability to stand/walk constantly and for extended periods of time.Ability to reach overhead, bend, and stoop frequently and repetitively.Ability to work in a warm environment near grills, ovens, and vats.Able to lift 20 lbs. or more repetitively on a regular basis and up to 50 lbs. on occasion.Work with various cleaning products


    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

    We use eVerify to confirm U.S. Employment eligibility. Read Less
  • General Manager  

    - Charleston
    Job DescriptionJob DescriptionSUMMARY OF POSITION: The General Manager... Read More
    Job DescriptionJob Description

    SUMMARY OF POSITION: The General Manager is accountable for the management and operations of the restaurant, ensuring that team members are hospitality focused, people focused and are performing their job duties and meeting expectations in all areas of their job description.  The General Manager reports to the District Manager for the area and supervises Assistant Managers, Shift Leaders and Team Members. The General Manager operates the restaurant consistent with and supportive of the business plan set forth for their restaurant, while displaying the Capstone Restaurant Group values: People, Hospitality and Integrity.

    ESSENTIAL DUTIES:

    ·        Recruit and hire staff, as well as to maintain a bench for future growth.

    ·        Ensure all marketing plans are executed, including proper installation of POP and menu board elements.

    ·        Ensure restaurant is staffed properly and Team Members are properly trained to do their jobs through effective use of training programs.

    ·        Provide leadership by creating excitement, enthusiasm, a positive mental attitude and commitment to company objectives.

    ·        Insure that correct inventory levels and all equipment is maintained in excellent condition through the use of approved vendors.

    ·        Set an example by maintaining an excellent working knowledge and high level of proficiency in the performance of all phases of restaurant operations and technology.

    ·        Supervise in accordance with established performance and operating policies as set out in the operations standards manual.

    ·        Work with and motivate Assistant Managers, Shift Leaders and Crew Members to perform up to their highest possible level of ability.

    ·        Review preliminary P/L’s and forward all questions to your District Manager.

    ·        Recognize and adhere to all HR, sanitation, safety and security policies and procedures to provide a safe and compliant environment for all.

    REQUIREMENTS:

    ·        Stand for long periods of time.

    ·        Work around high temperatures.

    ·        Work around others in close quarters.

    ·        Able to lift 50 pounds comfortably.

    ·        Work with various cleaning products.

    ·        Perform job at continuous high pace, under pressure, while maintaining quality and speed standards.

    EXPERIENCE:

    ·        3-5 years management experience in a quick service dining concept.

    ·        Financial/Analytical aptitude including planning, budgeting, scheduling and P&L management.

    KNOWLEDGE, SKILLS AND ABILITY:

    ·        Valid driver’s license

    ·        Excellent communication, interpersonal and leadership skills.

    ·        Ability to operate and use all equipment necessary to run the restaurant.

    ·        Ability to effectively make decisions under pressure, while.

    ·        Ability to effectively make decisions under pressure, while delegating tasks appropriately.

    ·        Strong conflict resolution skills.

    ·        High sense of urgency.

    ·        Self-motivated.

    ·        Excellent organizational, planning and time management skills.

    WHAT MORE COULD YOU ASK FOR?

    ·        Competitive Salary and aggressive bonus plan.

    ·        Opportunity for advancement

    ·        Health, Dental, Life, Short- and Long-term Disability and Vision Insurance

    ·        Team Member Meal Discounts

    ·        Paid Vacation

    Note:  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications with the job. ARC Burger is an equal opportunity employer. I understand and acknowledge that ARC Burger is an independently owned and operated franchisee of CKE Restaurants and, if I am hired, ARC Burger will be my employer. 

    We use eVerify to confirm U.S. Employment eligibility. Read Less
  • Shift Leader  

    - North Charleston
    Job DescriptionJob DescriptionThe Shift Leader is responsible for assi... Read More
    Job DescriptionJob Description

    The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.


    ESSENTIAL FUNCTIONS

    May perform any or all of the following duties:

    Consistently provides a quality product and customer service experience that delivers total customer satisfaction Strives to improve the skills and performance of all Crew Persons Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities Complies with all Company policies and procedures regarding business and personnel practices ▪ Models and encourages Company shared values Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external) Attends training to remain current on industry trendsParticipates in company meetings, webinars and conference calls Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements


    POSITION QUALIFICATIONS/CORE COMPETENCIES

    Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management High School Diploma/General Equivalency Diploma (GED) required ▪ Must have excellent planning and time management skillsMust have team building skillsMust have investigative and problem solving skills Must have ability to troubleshoot cash handling problemsMust have reliable personal transportation, a valid driver’s license and proof of insurance Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy Bi-lingual skills a plus Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results


    WORK ENVIRONMENT

    Fast paced environment working with kitchen equipment in tight quarters


    PHYSICAL DEMANDS

    Stand for long periods of timeBend and stoopWork around heatAble to lift 50 – 75 lbs. comfortably ▪ Work with various cleaning products


    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

    We use eVerify to confirm U.S. Employment eligibility. Read Less
  • Team Member  

    - North Charleston
    Job DescriptionJob DescriptionThe essential functions of the Crew Pers... Read More
    Job DescriptionJob Description

    The essential functions of the Crew Person position are denoted below in the following key areas:

    TOTAL GUEST SATISFACTION
    Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.

    Follows all Guest service guidelines and procedures; takes the appropriate action to ensure all Guest receive “SUPERSTAR Service.”Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned. Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu Standards. Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of Guests and employees.


    TRAINING AND DEVELOPMENT
    Strives to improve personal skills and performance level.

    Follows the steps outlined in the CKE Crew Person Training Program to learn new skills, duties and responsibilities and to improve personal performance level. Communicates to immediate supervisor when additional training, guidance and practice is needed. Understands how each job responsibility in the restaurant impacts the Guests, other employees and overall operations. Keeps immediate supervisor informed of anything which might affect the Guests, other employees and overall restaurant operations. Is performance oriented and driven; understands performance expectations and is aware of performance results.


    JOB EXPECTATIONS
    Consistently meets job expectations to positively impact the sales and profits of the restaurant.

    Contributes to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work. Supports the goals, decisions and directives of the Restaurant Management Team ; performs additional duties and responsibilities as directed by management. Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities.


    POLICIES & STANDARDS

    Follows and complies with all company policies standards, procedures and guidelines. Follows all safety, security and emergency policies and procedures; maintains a safe and secure environment for employees and Guests. Holds self accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results.


    CKE SHARED VALUES
    Models and encourages CKE shared values.

    Is completely focused on and driven by the Guest. Is of high personal integrity and treats all employees with honesty, respect and dignity. Contributes to an environment of trust to ensure honest, open and direct communication. Is performance oriented and driven; understands performance expectations and is aware of performance results.


    EDUCATION

    Enrollment in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with restaurant management, Guests and co-workers; bi-lingual skills a plus.


    EXPERIENCE
    Must be a minimum of 15 years of age. 


    SKILLS & ABILITIES:
    Demonstrates and/or possesses the following:

    Ability to work with others (as a team). Ability to comfortably interact with all Guests. Ability to look at the restaurant operations (from a Guests viewpoint). Ability to meet performance standards for assigned tasks and duties. Ability to take initiative. Problem solving skills.


    PHYSICAL ABILITIES:

    Stand for long periods of time. Work around heat. Work around others in close quarters. Move throughout the restaurant and observe restaurant operations and employee work performance. Able to lift 50 – 75 pounds comfortably. Work with various cleaning products.


    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

    We use eVerify to confirm U.S. Employment eligibility. Read Less
  • Shift Leader  

    - Charleston
    Job DescriptionJob DescriptionThe Shift Leader is responsible for assi... Read More
    Job DescriptionJob Description

    The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.


    ESSENTIAL FUNCTIONS

    May perform any or all of the following duties:

    Consistently provides a quality product and customer service experience that delivers total customer satisfaction Strives to improve the skills and performance of all Crew Persons Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities Complies with all Company policies and procedures regarding business and personnel practices ▪ Models and encourages Company shared values Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external) Attends training to remain current on industry trendsParticipates in company meetings, webinars and conference calls Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements


    POSITION QUALIFICATIONS/CORE COMPETENCIES

    Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management High School Diploma/General Equivalency Diploma (GED) required ▪ Must have excellent planning and time management skillsMust have team building skillsMust have investigative and problem solving skills Must have ability to troubleshoot cash handling problemsMust have reliable personal transportation, a valid driver’s license and proof of insurance Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy Bi-lingual skills a plus Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results


    WORK ENVIRONMENT

    Fast paced environment working with kitchen equipment in tight quarters


    PHYSICAL DEMANDS

    Stand for long periods of timeBend and stoopWork around heatAble to lift 50 – 75 lbs. comfortably ▪ Work with various cleaning products


    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

    We use eVerify to confirm U.S. Employment eligibility. Read Less
  • Team Member  

    - Charleston
    Job DescriptionJob DescriptionThe essential functions of the Crew Pers... Read More
    Job DescriptionJob Description

    The essential functions of the Crew Person position are denoted below in the following key areas:

    TOTAL GUEST SATISFACTION
    Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction.

    Follows all Guest service guidelines and procedures; takes the appropriate action to ensure all Guest receive “SUPERSTAR Service.”Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned. Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu Standards. Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of Guests and employees.


    TRAINING AND DEVELOPMENT
    Strives to improve personal skills and performance level.

    Follows the steps outlined in the CKE Crew Person Training Program to learn new skills, duties and responsibilities and to improve personal performance level. Communicates to immediate supervisor when additional training, guidance and practice is needed. Understands how each job responsibility in the restaurant impacts the Guests, other employees and overall operations. Keeps immediate supervisor informed of anything which might affect the Guests, other employees and overall restaurant operations. Is performance oriented and driven; understands performance expectations and is aware of performance results.


    JOB EXPECTATIONS
    Consistently meets job expectations to positively impact the sales and profits of the restaurant.

    Contributes to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work. Supports the goals, decisions and directives of the Restaurant Management Team ; performs additional duties and responsibilities as directed by management. Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities.


    POLICIES & STANDARDS

    Follows and complies with all company policies standards, procedures and guidelines. Follows all safety, security and emergency policies and procedures; maintains a safe and secure environment for employees and Guests. Holds self accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results.


    CKE SHARED VALUES
    Models and encourages CKE shared values.

    Is completely focused on and driven by the Guest. Is of high personal integrity and treats all employees with honesty, respect and dignity. Contributes to an environment of trust to ensure honest, open and direct communication. Is performance oriented and driven; understands performance expectations and is aware of performance results.


    EDUCATION

    Enrollment in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with restaurant management, Guests and co-workers; bi-lingual skills a plus.


    EXPERIENCE
    Must be a minimum of 15 years of age. 


    SKILLS & ABILITIES:
    Demonstrates and/or possesses the following:

    Ability to work with others (as a team). Ability to comfortably interact with all Guests. Ability to look at the restaurant operations (from a Guests viewpoint). Ability to meet performance standards for assigned tasks and duties. Ability to take initiative. Problem solving skills.


    PHYSICAL ABILITIES:

    Stand for long periods of time. Work around heat. Work around others in close quarters. Move throughout the restaurant and observe restaurant operations and employee work performance. Able to lift 50 – 75 pounds comfortably. Work with various cleaning products.


    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

    We use eVerify to confirm U.S. Employment eligibility. Read Less

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