Overview
At Hard Rock we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. Hard Rock is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset.
Responsibilities
Reporting directly to the Poker Supervisor, the Poker Cashier is responsible for all cash service needs of our casino guests while maintaining appropriate accountability for inventory. Delivers truly great guest service while performing transactions such as chip and token redemption, check cashing and credit card cash advance, along with servicing our in house check-cashing players.
Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations. Conducts all transactions in a confidential manner. Performs all types of money-handling functions including check cashing and converting coin, tokens, and gaming chips into currency. Counts money and chips and reconciles banks. Orders currency to refill supplies. Accepts, delivers, and issues credit card cash to customers. Dispenses coins/chips to other cashiers. Processes funds transactions for the cashiering department and other casino personnel.Performs transactions under surveillance. Processes new check cashing applications. Records information regarding transactions on reports and forms. Maintains internal controls with reports describing errors and discrepancies. Collaborates with workgroup and all support departments to ensure player satisfaction.Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals. Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers including their arrangements and finances. Maintains confidentiality of all player accounts. Maintains security and confidentiality of files, records, and lists.Perform banker duties including, but not limited to, conducting, and verifying Table Fills/Credits, Chip Transfers, Even Exchanges, Poker Tournament paperwork, issuing Temp Banks and maintaining accurate inventories in the Poker Lista bank, chip bank, marker bank and/or aux bank.Qualifications
Must present a well-groomed appearance Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator One year previous United States currency money handling work experience preferred Must read, write, speak, and understand English Must be willing to serve customers from a variety of backgrounds Must be willing to work nights, weekends, and holidays and work overtime Able to pass mandated regulation and department testing for Cashier Level II.Must be able to work independently.Must be able to sit, stand or walk for long periods of time (4 hours).Must be able to respond calmly and make rational decisions when handling employee conflicts.Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights.Must be able to work varied shifts, weekends and holidays as needed.Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Must be able to tolerate areas containing dust, loud noises, cigarette smoke and bright lights.Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English Read LessOverview
Under the direction of the Director -Table Games, Shift & Pit Manager positions, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.
Responsibilities
Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return playResponsible for knowing all policies & procedures of the specific table game he/she is supervising. Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.Works diligently to support the Hard Rock culture and team philosophy throughout the property.Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same. Promotes positive public relations and creates an enjoyable atmosphere for all customers.Amicably resolves customer related problems in a fast paced environment.Ensures the protection of customer’s rewards and credit lines. Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines.Complies with all regulatory requirements.Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.Creates and ensures a fun-filled, entertaining and exciting environment.Perform other duties as assigned.Qualifications
Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.
Work Environment:
While performing the duties of this job, the employee is frequently required to stand; walk; use hands, talk or hear. The employee must very infrequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Read LessOverview
The Cashier is responsible for the accurate handling of restaurant financial transactions. This position ensures prompt and courteous service to all restaurant guests.
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Responsibilities
The Cash-Out Staff member is responsible for ensuring that all monies received are counted, documented, and properly prepared for deposit.
Cashing out servers, bartenders, and retail sales associatesReconciling of daily credit card transactionsMaking of daily deposits and bank manifestCreation and maintenance of the armored car logProcessing “party” depositsManagement of petty cash and petty cash log while ensuring that petty cash requests are approved prior to disbursement of fundsVoucher reconciliationBuilding daily cash bagsAssisting with chargebacksChange runsBalancing the safe ( 3x per day)Cashing out Box Office, Live, and Banquet employees (if applicable)Doing “paid ins” and “paid outs” for employeesNotifying mgmt of over/shortsManual hotel charges (if applicable)Direct bill paymentsThe Cash Out office may also be responsible for acting as the “Cafe Receptionist”. This added duty will be determined by the GM/DO.This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
Must be at least 19 years oldPrevious cash handling experience in a high volume establishmentAbility to problem solveAbility to multi-task and remain calm and focused in a fast paced environmentPractice safety and sanitation standardsRecycle products when possibleAbility to bend, reach and lift up to 25 lb cash bagsPositive attitude toward staffSKILLS
Strong leadership and interpersonal skills – that can be factually verified by peers and prior supervisors.Can illustrate consultative skills and ability to work cross-functionally.Exhibits excellent verbal and written communication skills.Demonstrates strong problem solving skills through ability to diagnose and develop recommended solutions.Possesses the potential and aspiration to serve as a Hard Rock General Manager.PHYSICAL DEMANDS
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.Ability to sit for extended periods of time.Ability to make repeating movements of the arms, hands, and wrists.Ability to express or exchange ideas verbally and perceive sound by ear.Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.Ability to turn or twist body parts in a circular motion.Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Ability to travel via auto or airplane for long periods of time. Read LessOverview
With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.
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Responsibilities
Sous Chef will be the second in command in our cafe, following the Kitchen Manager and/or Executive Chef. In addition, the Sous Chef ensures that Hard Rock culinary standards are upheld: the food looks good and is cooked properly, the proportions are correct, and it is cooked and served quickly. Also, the Sous Chef supports the cafe’s senior leadership in upholding all brand standards and core values while meeting or exceeding Hard Rocks business objectives.
Support and assist in the preparation and design of all food orders.Maintain the highest standards of brand, local health, safety, and food preparation hygieneSupport the team in consistent execution of all systems and processes to consistently deliver all products and services to brandSupport senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of theFoster an environment of customer service in which all team members put the guest first in everyExecute established food standards for overall guest satisfaction that meet or exceed brandEnsure the highest levels of hygiene and food handling practices to deliver optimal quality of product toSupport staff development and advancement along well-defined careerServe as a Culinary Learning Coach developing, implementing, and executing learning & development programs for all Heart of House employees in order to drive continuous improvement and employeeFill in for the Executive Chef or Kitchen Manager in planning and directing food preparation when necessary Possess a self-motivated approach to his/her own personal and professional growth.This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
Minimum 5-7 years of experience in the hospitality industry inclusive of restaurant culinaryPossess all local food management and safetySKILLS
Ability to learn and bring "out of the box" ideas to their team.Genuine enthusiasm and aptitude for food.Excellent verbal and written communication skills.High level of business acumen and common sense.Demonstrates strong problem solving skills through ability to diagnose and implement solutions.Must possess strong communication and listening skills, excellent speaking, reading and writing.Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.Multiple language abilities a plus, fluency in English required.PHYSICAL DEMANDS
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.Ability to sit for extended periods of time.Ability to make repeating movements of the arms, hands, and wrists.Ability to express or exchange ideas verbally and perceive sound by ear.Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.Ability to turn or twist body parts in a circular motion.Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.Ability to travel via auto or airplane for long periods of time. Read LessOverview
The incumbent in this position is responsible for greeting guests and arranging for prompt seating. The incumbent is responsible for ensuring that guests feel welcome and comfortable in accordance with Hard Rock Casino service standard.
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Responsibilities
-Creates an atmosphere that induces guests to make Hard Rock Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
- Provides information on all aspects of Hard Rock Casino services and facilities to guests.
- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
- In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing requests, ensuring guest satisfaction.
- May provide clean china, silverware and glassware upon request from customers.
- May sets up tables with dishes, linen, flatware, etc.
- Attends to customer’s needs/requests, i.e., refilling beverages, condiments.
- Assists wait staff with tray service as needed.
- Attend and participate in meetings, completing follow up as assigned.
- Perform work regularly and predictably.
- Other duties as assigned.
Qualifications
These skills and abilities are typically acquired through two months of on-the-job training or through related cashier or host experience.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be 21 years of age.
KNOWLEDGE OF:
- Excellent customer service skills.
- Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
ABILITY TO:
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Be flexible to work varying shifts and time schedules as needed.
- Ability to communicate effectively with all levels of employees and guests.
- Ability to restock needed materials and retrieve dropped items.
Overview
ESSENTIAL JOB FUNCTIONS:
May include but are not limited to:
Functions as an internal consultant to assist management in identifying and resolving team member and team leader questions/concerns while maintaining and respecting confidential information.Conducts thorough employment-related internal investigations with union and non-union team members and/or departments and identifies appropriate resolution including performance consequences for investigations, up to and including separation of employment.Maintains accurate and complete documentation on all investigations in an organized filing system.Ensures timely and effective responses to team member relations issues through team member and team leader counseling, and preventative problem solving with department management.Ensures compliance and completion of entire ADA accommodation process.Engages team members with requests for accommodation and ensures the interactive process takes place in a thorough and timely manner.Works with internal and external legal resources to investigate and respond to government agency claims including, but not limited to EEOC charges of discrimination, harassment or retaliation, Department of Labor, and/or charges of unfair labor practices filed with the National Labor Relations Board.Ensures all legal documentation is read, responded to in a timely and accurate manner. All legal matters are maintained in organized filing system.Administers unemployment claims administration process and participates in and schedules relevant parties for unemployment hearings.Receives subpoena requests for information related to team members and guests and responds thoroughly and promptly.Partners with management team in the administration of collective bargaining agreements.Processes grievances and provides arbitration support, interpreting and ensuring compliance with the provisions of the collective bargaining agreementsConducts exit interviews. Monitors departmental metrics to identify turnover trends and makes recommendations for positive change. Participates in employee retention programs and makes recommendations on how to reduce employee turnover (overall and less than 90 days).Assists in performance management initiative ensuring leadership team is trained on coaching, corrective actions and performance review process.Ensures all documentation is thorough, accurate and timely.Provides training, education and counseling to the workforce on HR practices, policies and guidelines including programs such as new hire orientation, performance management programs, career planning, behavioral interviewing, and other critical HR topics.Establishes credibility and trust with all levels of team members by developing professional working relationships.Ensures team maintains compliance with all policies and procedures, collective bargaining requirements and employment/labor laws.Tracks open/closed investigations and other legal matters in a timely and organized manner.Ensures HR property-wide visibilityActs as property liaison with corporate Home Office.Responsibilities
ADDITIONAL REQUIREMENTS:
Must possess excellent organizational skills, strong project management skills, and good interpersonal skills.Must be able to respond calmly and make rational decisions when handling team member conflicts.Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Able to react quickly and efficiently to newly presented demands.Able to maintain a positive attitude while performing within stressful situations and handling complex emotional issues.Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated businessMust be able to properly manage confidential information.Must have good communication (verbal and written), data-entry and clerical skills required.Must have the ability to write complex correspondence.Ability to work in a team environment is a must.Must be able to work flexible schedules, including hours/days.Must be a creative, high energy, hands on professional who can successfully multitask in a fast-paced environment. Must have the ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated businessQualifications
Education and Experience
High school diploma or GED equivalent required.Bachelor’s Degree in Human Resources or business-related field preferred.Two to five years Human Resources experience preferred.One to two years of employee relations experience preferred.Available to work various shifts and a flexible schedule.Working knowledge of labor and employment laws.Proficiency required in Word, Excel, PowerPoint, and Outlook. Experience in Access preferredExcellent written and verbal communication skills with all levels in the organization Read LessOverview
The incumbent in this position is responsible for planning meals, procurement of food supplies and kitchen equipment, production of meals, supervising and coordinating the work of the kitchen personnel, and keeping with all Hard Rock Cincinnati quality standards. This role is responsible for enhancing the food product that is presented to guests, making changes to respond to marketplace and guest needs and recommending changes in food product as a result of market research.
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Responsibilities
Responsibilities:
Creates an atmosphere that induces guests to make Hard Rock Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Hires, trains, motivates, evaluates, and supervises staff in order to ensure that employees receive adequate guidance and resources to accomplish established objectives. Supervises all Hard Rock Cincinnati food outlets, and kitchen personnel. Understands vision and department objectives, standards, guidelines, and budget to achieve effective supervision of department. Establishes and maintains training and development procedures to ensure superior guest service standards are achieved. Plans menus considering marketing conditions, popularity of various dishes, recent menus, and religious or other holidays. Checks methods of food preparation and cooking, sizes of portions, and garnishing of foods by tasting. Procures food supplies and kitchen equipment from approved suppliers as needed, and approve the quality of foods received. Responsible for storage of food items to ensure quality of food and compliance with health requirements. Actively involved with purchasing department to ensure high quality of food products.Consults with catering sales manager and clients to create, adapt, and tailor special menu. Responsible for tracking food cost variances and adjusting such prices to food items that will result in net profit. Required to meet budgetary guidelines for food cost, labor cost and miscellaneous costs. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Other duties as assigned.Qualifications
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulationsMust successfully pass background check.Must successfully pass drug screening.Must be twenty one (21) years of age.
KNOWLEDGE OF:
Pertinent federal, state, and local laws, codes, and regulations.All applicable health, sanitation, and licensing ordinances.Food products, standard recipes, and proper preparation.All kitchen operations.Computer programs and applications.
ABILITY TO:
Use all tools associated with the position including but not limited to knives, slicers, and choppers.Review and comprehend recipes and other necessary documentation.Inspect quality of all food items.Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.Communicate clearly and concisely, both orally and in writing.Observe and direct actions of subordinates.
Participate in the development and administration of goals, objectives, and procedures
Establish and maintain effective working relationships with those contacted in the course of work.Be flexible to work varying shifts and time schedules as needed.This position spends time on the Sacramento floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. This position is also subject to varying extreme heat and Read LessOverview
The Lead Surveillance Operator is responsible for all actions and activities that occur on their shift and directly supervise the subordinates on the shift.
Responsibilities
It is the responsibility of the Surveillance Supervisor to protect the assets of the Seminole Tribe, to observe and report any and all improprieties directly to their respective chain of command. Surveillance Supervisors shall monitor the property for compliance with the approved Tribal Internal Control Standards, Seminole Tribal Gaming Code, State of Florida Gaming Compact, and the Casino Policy & Procedures. All suspicious activities and discrepancies shall be documented and reported to the Seminole Tribal Gaming Commission according to the chain of command. The Supervisors will be responsible for their assigned shift and that the Surveillance Manager is kept aware of all surveillance activity on a daily basis. Supervisors shall provide guidance to the Surveillance Observers and will monitor the Surveillance Observers’ daily performance and ensure all policies and guidelines are followed.
Qualifications
Must work effectively with colleagues and, Supervisors must have good interpersonal skills.Must be able to compile and present results of investigations in absence of the department Manager.Shall have a general working knowledge of various departments and functions of the Casino.Must possess problem-solving skills.Ability to adapt quickly to shifting priorities, and must be able to manage a number of priorities simultaneously, establish and meet deadlines.Review gaming play breakdowns, statistical analysis, and detailed gaming studies of high action games/players/comps to assist casino operations.Participate in Corporate Management Training and Tribal Management programs by attending management training classes as applicable.Intermediate to high level skills in Microsoft Word, Excel, Outlook, Casino Systems (IGT, Bally’s, and SDS), F&B Point of Sale software and email.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.Must have a complete understanding of Title 31 and SAR rules and reporting requirements.Perform other related duties as assigned/required. Read LessOverview
The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for providing superior beverage service to Hard Rock Casino Cincinnati guests and cocktail servers while providing excellent guest relations.
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Responsibilities
Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.Provides superior customer service, positively effects interactions with guests and team members, and has the resiliency to deal with difficult guests and coworkers.Maintains company funds and equipment in an orderly manner.Pours drinks according to established recipes; maintains a clean and safe work environment.Ensures compliance with underage serving policies.Demonstrates specific product offerings and ordering procedures.Monitors proper par levels of all supplies at assigned bars.Communicates any problems or situations detrimental to Hard Rock to immediate supervisor.Responsible for the security and accuracy of assigned bank and is accountable for any and all overages and shortages.Opens/closes bar according to established procedures.Provides work direction for bar attendants assigned to bar.Assists with other duties at special events or parties and assisting where necessary to include but not limited to carving, cooking, setup and teardown stations or work areas or other duties as assigned.Attend and participate in meetings, completing follow-up as assigned.Perform work regularly and predictably.Other duties as assignedQualifications
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.Must successfully pass background check.Must successfully pass drug screening.Must be twenty one (21) years of age.How to mix a wide variety of drinks.Excellent customer service skills.The operation of all bar equipment.Machines and equipment used, but not limited to, include cash register, EDI liquor dispensing equipment, beverage dispensing equipment, blenders, dishwashers, and coffee making machines.Pertinent federal, state, and local laws, codes, and regulations.This knowledge and these abilities are typically acquired through the completion of an accredited bartending course, or two years’ outside experience in high volume cocktail service preferably in a hotel/casino environment.
Read LessOverview
Under the direction of the Slot Lead Technician, this position is responsible for installing, upgrading, converting, servicing, adjusting and repairing SLOT machines. Applies electrical theory and related knowledge to test, repair and maintain the SLOT machines and related gaming equipment.
Responsibilities
Respond promptly to calls on the casino floor, diagnose causes of malfunctions and failures and take immediate appropriate action.Promotes positive public/employee relations at all times by providing friendly service to players and employees, being able to meet their needs.Rebuilds, overhauls, converts, adjusts, calibrates, aligns and modifies any slot machine and related gaming equipment.To obtain a working knowledge of various electronic and electro-mechanical equipment.To repair and reactivate malfunctioning and out of order machines with minimal effect to the operation.Maintains a clean, safe, hazard-free work environment within area of responsibility.Performs all service requirements for SLOT machines included in the installation and relocation.Performs all essential duties for preventative maintenance.Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.Other duties as assigned.Qualifications
Minimum one year experience and/or training as electronics technician responsible for maintenance and repair; or the equivalent combination of education and experience.Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.The department operates 24 hours a day, 7 days a week; management expectation is that you must be able to work any shift including nights, weekends and holidays. Read Less